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Sofitel London Heathrow

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Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
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1 room 1 guest
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6,280 Reviews from our TripAdvisor Community

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    3,958
    1,684
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (852)
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There are newer reviews for Sofitel London Heathrow
See the most recent reviews
Vancouver, Canada
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed July 24, 2014

We only had one night, so we chose Sofitel at Heathrow. Such a comfortable, handsome room. Excellent service at the bar and lounge tables (with an excellent single malt scotch selection). We wish we had time to check out the spa and gym. We would be happy to stay at Sofitel one again and experience more of what they have... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to share your feedback with the Trip Advisor community. It is a pleasure to learn that you thoroughly enjoyed your stay with us here at the Sofitel London Heathrow hotel. Thank you also for your kind words for the service you received in our bar and lounge. I was pleased to know... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 24, 2014

Very well situated, easy and convenience approach from the Heathrow airport terminal 5. The only hotel situated near and with direct access from the terminal. The staff have a welcome smile and warmth, great and helpful. Rooms spacious enough, quite, clean and modern in style.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to review our hotel following your recent stay with us. I was pleased to learn that you found our hotel comfortable and very well situated, being located only a few minutes away from the terminal 5 building. I appreciate your kind comments on our ambassadors who you found friendly and helpful, I... More 

New York
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 24, 2014

I am a hotel owner in mid-town Manhattan and I can certainly recognize a great hotel. The Sofitel Heathrow is one of the very best. The room, the staff, the location and anything else ;you can think of, was superb. Let single out just one thing; the breakfast room. It had an assortment of every type of food you can... More 

Was this review helpful? Yes 2
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to share your review on Trip Advisor. Such positive comments are a delight to read and I am happy to learn that you feel that our hotel exceeds a five star rating. I am also delighted to learn that you especially enjoyed our breakfast in Vivre. We strive to provide a vast... More 

Brisbane.
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 24, 2014 via mobile

Enjoyed our stay and found the staff very helpful and a beaut Restuarant, hard to better. Very close to terminal 5, only a short walk to the hotel and all under cover. I would recommend this hotel to any person even for a short or overnight stay as the Sofitel ticks all the boxes.

Was this review helpful? Yes 1
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Such wonderful comments are a delight to read, thank you for taking the time to share your review with the Trip Advisor community. I appreciate your kind words regarding our ambassadors, who you found friendly and helpful. As you mentioned, one of our great advantages is our location as being linked to Terminal 5, it takes a matter... More 

Kiama
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed July 24, 2014

This hotel is a typical airport hotel, with quiet rooms, comfortable beds and plenty of eating options. The staff were friendly and helpful. It was a bit on the expensive side, but we had a great night's rest before and early start. Our flight was 7.40 am so we had to be at the airport at 5.40 am. If you... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to share your comments with the Trip Advisor community. I am thrilled to read that you found our ambassadors to be helpful and that you enjoyed the vast array of eating options for you. As you mentioned, we are in a great location at Heathrow, not only for Terminal 5 but also... More 

Brussels, Région De Bruxelles-Capitale, Belgium
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed July 24, 2014

From checking in with Prem , who was so friendly and accommodating, to dinner at La Belle Époque to the very comfortable beds , our stay at Sofitel Heathrow reinforced the fact that you can find an oasis anywhere ! We had a great room, 2401, and excellent service throughout. Can thoroughly recommend this hotel for a pre and post... More 

Was this review helpful? Yes 1
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to share your experience following your recent stay with us. I am delighted to read that you had such a memorable stay with us, finding our beds comfortable and feeling as though we were an “oasis” from the busyness of Heathrow. Thank you for your kind words about Prem, he will be... More 

Weston super Mare, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 24, 2014

we stayed in the sofitel Heathrow hotel on 26th March 2014 (apologies for the late review), i had booked a surprise trip to NYC for our 10th wedding anniversary. Having mentioned our anniversary when booking the hotel i didnt think anymore about it until we checked in. The lady at reception was superb, made my wife feel great with her... More 

Was this review helpful? Yes 2
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to review our hotel following your stay with us in March. I am delighted to read that you decided to stay with us prior to your surprise 10th Anniversary Trip to New York and that you had such a memorable time with us. Thank you also for your kind comments for our... More 

Irvine, California
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed July 23, 2014 via mobile

We have spent the night here three summers In a row the night before a long flight. It is the delicious dinner, the very quiet and very comfortable room and the delicious breakfast with the short stroll to the gates that makes this one of the nicest luxuries on a trip to or from Europe to the west coast of... More 

Was this review helpful? Yes 2
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Such wonderful comments are a delight to read, thank you for taking the time to share your review with the Trip Advisor community. I appreciate your kind praise regarding our restaurants, rooms and location which you found a short stroll to the Terminal. Thank you for your loyalty with the Sofitel and we look forward to welcoming you... More 

Walnut Creek, California
Level Contributor
71 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed July 23, 2014

Our travel plans included arriving late and leaving early the next morning through Terminal 5 at Heathrow. We decided on the Sofitel Hotel for its convenience. The service, rooms and amenities that you would expect from the highly rated hotel were there. Unfortunately so is the price. It is a business hotel designed for a business persons budget. We don't... More 

Was this review helpful? Yes 2
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking time to share your comments with the Trip Advisor community. I am sorry to learn that you found our hotel to be on the expensive side, our best rate can always be found on our website. Additionally we also have many packages available online and the advance purchase packages usually give the best value... More 

Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed July 23, 2014

Convenient to Heathrow. Clean Hotel. - No rooms with two double beds. - Fee Wifi version in room is terrible, that is, constantly dropping. I have to assume the same would be true with the paid version... as it is all the same signal. Free version works fine in the lobby. - No UK style electrical outlets near the bed.

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to share your comments with the Trip Advisor community. I was pleased to read that you found us to be conveniently located being only a few minutes’ walk to Terminal 5 via a covered walk way. I am sorry that you have encountered difficulties with our Wi-Fi access; with new technology and... More 

Hotel Review Summarization

What travelers say

  • Airport hotel(58)
  • Room service(31)
  • Very nice(20)
  • Early flight(19)
  • Car park(14)
  • Comfortable bed(11)
  • Other terminals(9)
  • Early morning flight(8)
  • Great location(5)
  • Reception staff(4)
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