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Sofitel London Heathrow

Certificate of Excellence
Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
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Sofitel London Heathrow
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Sofitel London Heathrow
Sofitel London Heathrow
Sofitel London Heathrow
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5,388 reviews from our community

Traveler rating
    3,344
    1,477
    369
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    80
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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There are newer reviews for Sofitel London Heathrow
See the most recent reviews
Helston, United Kingdom
2 reviews
5 of 5 stars Reviewed November 22, 2013

Staff very welcoming.Checking our flights and getting our wake up call organised. Room very clean as you would expect. Food wonderful, fun part is watching it all being cooked. We will stay again if we use Terminal 5

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to write a review on our hotel. I am delighted your stay with us was comfortable and pleasant and a great way to commence your holiday with your room being well appointed and to your liking. I am pleased you found the location of the hotel convenient and our team welcoming and... More 

London,England
Senior Contributor
43 reviews 43 reviews
14 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed November 21, 2013

Last week I was treated to another night at the Sofitel Hotel at Heathrow T5.It was my third visit so was used to the various areas in the hotel. On arrival we parked in the undrground car park which is very clean and very well lit,straight up in the lift to reception.5 people on reception so check in was immediate... More 

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to write a review on our hotel. I am pleased to read that your stay with us was comfortable, pleasant and you found our staff welcoming and friendly. I am glad you enjoyed your meal in our restaurant and our breakfast buffet selection as well. Please accept my apologies that your preferred... More 

London, England
Senior Contributor
35 reviews 35 reviews
14 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed November 21, 2013

Had a wonderful stay at the Sofitel. We were exhausted from our flight and staggered into the Hotel reception just wanting to get to our room to change and relax. Reception were wonderful and quickly had us on our way to our lovely room. As soon as we opened the door we felt the exhaustion of the day fall away.... More 

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to write a review on our hotel and for your recommendation to other Trip Advisor users. It was a pleasure to read such positive feedback regarding your stay with us. We take great pride in exceeding our guest’s expectations and strive to deliver the best service possible to our guests and I... More 

McCrae, Australia
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed November 20, 2013 via mobile

The last few trips to London have been a stopover on the way to the US. As our departing flights are usually very early in the morning, we have stayed at the airport Sofitel. The rooms are very well appointed and the beds are to die for!!! We find the fast train to the city and back easier than struggling... More 

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for your review on our hotel. I am grateful for all your wonderful comments about the hotel and its services. I am pleased you found your room to be well appointed and comfortable, and also that our team managed to return your wallet to you just in time prior to departing. We look forward to welcoming... More 

Top Contributor
86 reviews 86 reviews
17 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed November 20, 2013

We had an early flight and the Sofitel was suggested by our travel agent. We booked bed only as had breakfast at terminal. Whilst not the least expensive alternative it was for us the most convenient. Everything went as it should the booking, directions to hotel and to parking, the reception was excellent. One of the most striking aspects is... More 

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to write a review on our hotel and for your kind recommendation to others. I am delighted your stay with us was comfortable and pleasant and a great way to commence your holiday with your room being well appointed and to your liking. I am pleased you found the location of the... More 

Aberdeen, United Kingdom
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 20, 2013 credit card Amex Card Member Review

This is the best hotel around Heathrow with great rooms, bars & restaurants with a very friendly staff. My wife & I use this hotel exclusively when travelling through Heathrow. Thoroughly recommended.

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to write a review on our hotel. I am pleased your stay with us was as enjoyable as on previous occasions and also that we are your first choice when travelling through Heathrow. I am glad you found out team very friendly and welcoming. We hope to look forward to welcoming you... More 

Bury St Edmunds, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed November 20, 2013 credit card Amex Card Member Review

We had a great value park and stay package,very relaxing start to our holiday wonderful meal in the restaurant the evening before, although a little pricey the food was excellent. Very comfortable bed,great nights sleep before a morning departure,just a short walk through to T5 check in.

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to write a review on our hotel. I am delighted to read that you found our park & fly package great value for money and you enjoyed your stay with us making it a relaxing way to commence your holiday. I am pleased you found your room to be comfortable and you... More 

uk
Contributor
12 reviews 12 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed November 19, 2013

We stayed here before a long haul flight out of T5 and am so glad we did! We had to wait for our room on arrival and then when we got to the room there was no travel cot set up as requested, which was inconvenient but they rectified it quickly. The room was nice and very luxurious. As it... More 

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to write a review on our hotel and for your kind recommendation. I am delighted to read that your stay with us was comfortable, convenient and restful prior to your long flight. Please accept my apologies for the travel cot not set up on arrival and the inconvenience this caused however I... More 

Hotel Review Summarization

What travelers say

  • Airport hotel(64)
  • Room service(32)
  • Very nice(21)
  • Early flight(19)
  • Car park(15)
  • Comfortable bed(15)
  • Other terminals(10)
  • Early morning flight(9)
  • Great location(5)
  • Reception staff(4)
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