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Sofitel London Heathrow

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Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
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Sofitel London Heathrow
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5,249 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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There are newer reviews for Sofitel London Heathrow
See the most recent reviews
Nuneaton
Senior Contributor
28 reviews 28 reviews
20 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed October 11, 2013

I stay here fairly regularly with work. I love it, on walking in little touches such as the lighting always make me smile. The staff are exceptionally friendly and go the extra mile to assist. Parking is fairly limited but I have never been without a space. Reception always smells amazing and is quiet which is much appreciated when arriving... More 

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SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to write a review on our hotel. I was pleased to read that you enjoyed your recent stay with us and it was just as pleasant as on previous occasions. I am glad you found your room to be comfortable and well equipped and our staff friendly, welcoming and more than happy... More 

Montreal
Senior Contributor
48 reviews 48 reviews
28 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed October 10, 2013

This is by far the best Heathrow hotel I have ever stayed in. The rooms are beautiful, well appointed & clean, the service is very excellent and very polite. The hotel's location right at T5 with easy access to the tube, London Express. as well as all 5 airport terminals can't be beat. The restaurant buffet breakfast is also top... More 

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to write a review on our hotel. I was pleased to read your stay with us was excellent and the service you received was excellent with our staff being welcoming and polite. The location of the hotel is indeed a key positive feature for our guests whom easy access to the terminal... More 

California
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed October 10, 2013

I was underwhelmed by this hotel. It is all artificial wood and supposed grandour, yet a great deal of monotonous walking (elevator we should have been able to use to get to our room was out of order during our visit). It was costly, and the room was OK (no view -- into an atrium so drapes had to be... More 

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to write a review on our hotel. I was disappointed to read that your recent stay was not a pleasant one and the hotel was not to your liking. On the day of your stay the elevator was out of order due to necessary maintenance work that needed to be carried out,... More 

Abu Dhabi
Top Contributor
51 reviews 51 reviews
15 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed October 10, 2013

Nice hotel, good facilities and excellent park and stay deal when flying from terminal five at Heathrow. Prices for food and drink are rather high however when location is considered they become more reasonable.

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to write a review on our hotel. I am pleased to read that your recent stay with us was pleasant and you found the hotel to be well equipped with good facilities and our Park & Fly offer excellent value. We look forward to welcoming you back to the Sofitel London Heathrow... More 

Austin, Texas
1 review
5 of 5 stars Reviewed October 9, 2013

My daughter and I did not stay at this particular location, we stayed at the Sofitel at Heathrow Airport but no matter the location this hotel was great. The hotel itself is immaculate and very pretty and our room was very nice and very comfortable. The staff (no matter what position) were wonderful, they were professional, polite and helpful in... More 

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Leeds, United Kingdom
Top Contributor
89 reviews 89 reviews
53 hotel reviews
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed October 9, 2013

I was staying as part of a conference, so had a discounted rate, but while checking in I hear a receptionist say he could "do" a twin room for £270. If that's their standard rate then I woukd expect a lot more. I got upgraded to a luxury room. This apparently meant a TV in the bathroom, which I do... More 

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to review our hotel. I was disappointed to read that you faced some significant challenges during your recent stay with us, please accept my sincere apologies for the shortfall in service you received and any inconvenience you were caused. We are in the process of dealing with the comments made and the... More 

London, United Kingdom
Contributor
13 reviews 13 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 9, 2013 credit card Amex Card Member Review

We always stay in this hotel a night before long-hall flights from Terminal 5. The rooms are very modern and spacious. They are also state-of-the-art sound proof so you can't really hear any noise from the tarmac that is literally next to the hotel. 2 restaurants are also great with some nice wine selection. Spa is very good and much... More 

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to review our hotel. I am pleased to read that your recent stay was an enjoyable one and you think of us as “necessary pre-flight indulgence” also that you found your room spacious and comfortable. I am glad you had the chance to experience the Spa as unfortunately many of our guests... More 

Toronto, Canada
Top Contributor
254 reviews 254 reviews
75 hotel reviews
179 helpful votes 179 helpful votes
5 of 5 stars Reviewed October 8, 2013

This hotel deserves its number one ranking at Heathrow for several reasons. First, it is an excellent hotel. Second, it's right in T5 so you do not have to take the dreadful Hotel Hopper bus, which is a huge rip-off. If you are arriving, it is a good introduction to all the other rip-offs you will encounter in London, but... More 

Was this review helpful? Yes 1
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to review our hotel and your kind recommendation to others. I am pleased to read that your second stay was even better than previously and may I express my gratitude for your wonderful commendation that we are worthy of our number one ranking. I am glad your meal in the restaurant was... More 

Hotel Review Summarization

What travelers say

  • Airport hotel(69)
  • Room service(38)
  • Very nice(25)
  • Car park(21)
  • Comfortable bed(20)
  • Early flight(19)
  • Early morning flight(15)
  • Other terminals(11)
  • Great location(6)
  • Reception staff(5)
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