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Sofitel London Heathrow

Certificate of Excellence
GreenLeadersSilver level
Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
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Sofitel London Heathrow
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Sofitel London Heathrow
Sofitel London Heathrow
Sofitel London Heathrow
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5,529 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (733)
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There are newer reviews for Sofitel London Heathrow
See the most recent reviews
Top Contributor
100 reviews 100 reviews
28 hotel reviews
63 helpful votes 63 helpful votes
5 of 5 stars Reviewed January 29, 2014 via mobile

Excellent nights sleep, courteous, professional staff and the best meal that I have had for a long time. I would recommend the restaurant, La Belle Époque. Being attached to Terminal 5 also made our transfer to the airport to check in very easy. Great start to my holiday!

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SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to write a review on our hotel, I was delighted to read that you had an excellent night’s sleep and for you highest recommendation for our restaurant La Belle Epoque. I am pleased you found the location to be convenient for you and the transfer from the hotel to the airport to... More 

Tustin, California
Senior Contributor
26 reviews 26 reviews
18 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed January 28, 2014

Finding your room at the Sofitel is a bit like navigating a maze. But once in the room the rest of the world fades away and on the back end of a long business trip and prior to the flight home it was a perfect respite. The room is very very quiet and the bed incredibly comfortable. The AC was... More 

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to write a review on our hotel. I am pleased that your stay with us was enjoyable and you found us to be a perfect place to stay for the end of your trip, I appreciate your comments of praise for our rooms, Wi-Fi and room service. I will share your comments... More 

Dublin
Senior Contributor
45 reviews 45 reviews
34 hotel reviews
63 helpful votes 63 helpful votes
5 of 5 stars Reviewed January 28, 2014

We had the please of staying at this wonderful hotel for a night before our holiday to Thailand. From the time we entered the hotel we were treated so special. We were upgraded to a beautful room. The room was large and the bathroom fab. It was one of the most comfortable rooms we have ever stayed in whilst in... More 

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for your kind comments and taking the time to leave a review of your most recent visit to the Sofitel London Heathrow. I was delighted to read how highly you praise our hotel and you found your room to be the best you have stayed in whilst in London. I will share your kind comments with... More 

West Yorkshire England
Top Contributor
143 reviews 143 reviews
102 hotel reviews
109 helpful votes 109 helpful votes
5 of 5 stars Reviewed January 27, 2014

This was our second visit and it hasn't changed. I found the place somewhat charmless (again!) and very expensive but it is plush enough in all aspects to warrant the price and, most importantly of all, it is only about a 5 minute (or less) walk from Heathrow Terminal 5. I could see what I was paying for and was... More 

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to write a review on our hotel, I hope you had a safe and pleasant onwards journey. I am pleased that your stay with us was enjoyable and you found the location of the hotel convenient and the terminal easily accessible. We hope to look forward to welcoming you back again in... More 

New York City, New York
Senior Contributor
40 reviews 40 reviews
13 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed January 26, 2014

I have stayed here a number of times between long haul flights when I have at least 8 hours. It allows me to get in some sleep and shower before the next flight. Is it expensive? Sure. But the benefits of not having to venture far from the airport is amazing. I consider it a splurge. Have never used it... More 

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to write a review on our hotel, I hope you had a safe and pleasant onwards journey. I am pleased that your stay with us was enjoyable and you found the location of the hotel convenient and the terminal easily accessible for your flight later in the day. I hope one day... More 

Santa Monica, California
Top Contributor
227 reviews 227 reviews
36 hotel reviews
194 helpful votes 194 helpful votes
5 of 5 stars Reviewed January 24, 2014

Have to say I was pleasantly surprised at our recent stay at this airport Sofitel. We had to lay over en route from New Delhi to Los Angeles on a BA flight in/out of Terminal 5 so we picked this hotel for location. We picked up our luggage, wheeled it into the elevator to the hotel and...voila! we were checking... More 

Was this review helpful? Yes 1
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to write a review on our hotel, I hope you had a safe and pleasant onwards journey to Los Angeles. It is my pleasure to read your kind feedback on our hotel, I am delighted how highly you appreciate the service, atmosphere, rooms and facilities. I was pleased you found our location... More 

2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 24, 2014 via mobile

I have stayed at many if not most of the hotels in Heathrow and this is by far the best. The young man at reception was friendly and made me feel very welcome. The room itself was beautiful! Clean, Big bed, big tv, very comfy lounge chair, dimmed lighting option which I liked and the bathroom was spacious- to watch... More 

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, It is my pleasure to read your kind feedback on our hotel, I am delighted how highly you appreciate the service, atmosphere, rooms and facilities. I was delighted to read that you found us to be the best hotel in Heathrow and that we are your top choice in the area. I thank you for your loyalty and... More 

Norwalk, Connecticut
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed January 24, 2014

I am amazed at how you cannot tell that you are in an airport hotel, next to one of the busiest airports in the world. The place is absolutely quiet. The only telling signs are the high percentage of travelers staying for short durations. The rooms are large in size with tubs and separate showers in the on-suite bath. They... More 

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to write a review on our hotel. It is always good to read such great feedback and I was delighted to read that you found us to be an oasis steps from Heathrow. I am glad you found your room to be comfortable and our location to be convenient for you when... More 

Falkirk
Senior Contributor
36 reviews 36 reviews
19 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed January 24, 2014

After collecting your bags you do not need to go outside or wait ( up to half an hour for the hotel hoppa bus plus transit time)- just take the lift up and walk a couple of minutes to the hotel reception. Your room number starts with the wing then the floor ( which can be slightly confusing at first).... More 

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to leave a review of your most recent visit to the Sofitel London Heathrow. I was delighted to read that your stay was comfortable, and the room, bathroom and facilities were to your liking. I am pleased you found our Breakfast buffet in Vivre to have lots of choices and the quality... More 

Hotel Review Summarization

What travelers say

  • Airport hotel(58)
  • Room service(31)
  • Very nice(20)
  • Early flight(19)
  • Car park(14)
  • Comfortable bed(11)
  • Other terminals(9)
  • Early morning flight(8)
  • Great location(5)
  • Reception staff(4)
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