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Sofitel London Heathrow

4.0 of 5 Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
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Sofitel London Heathrow
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Sofitel London Heathrow
Sofitel London Heathrow
Sofitel London Heathrow
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5,021 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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There are newer reviews for Sofitel London Heathrow
See the most recent reviews
London, United Kingdom
Top Contributor
89 reviews 89 reviews
13 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed September 3, 2013

I had to stay here when my flight was cancelled and so was placed here by the airline. Reception was busy but moved quickly enough and they were extremely helpful. The room was great; very spacious and comfortable. I was given a voucher for my evening meal and therein lies the problem. I went to the restaurant about 9:30 pm... More 

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to write a review on our hotel. I was pleased to read that you found our rooms to be comfortable and to your liking. I was extremely disappointed to read of your poor experience in the restaurant and room service areas whilst staying with us. Please accept my apologies for the inconvenience... More 

Contributor
18 reviews 18 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 3, 2013

This is the perfect place if you need somewhere to sleep in between your flights. We came from Zurich and were off to Kuala Lumper the next morning. It was perfect and easy to get to from T5 and T4. Room service was sooo expensive but i guess they can charge what they want when the nearest restaurant is nowhere!... More 

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to write a review on our hotel. I am pleased you found the location of the hotel convenient and easily accessible when using Heathrow Airport. As you mentioned when ordering room service there is a tray charge of £3.75 on your bill and also a 12.5% service charge these are typical for... More 

London
Contributor
13 reviews 13 reviews
13 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed September 3, 2013

Sofitel, London Heathrow Terminal 5 remains one of the best hotels to be,especially when you are in transit, passing through London. I have never been disappointed. The members of staff, apart from the proximity through a covered walkway from T5 which is lined with those BMW pics of various brands is breathtaking ! It's such a naturally welcoming hotel and... More 

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to write a review on our hotel and your kind recommendation to our Trip Advisor users. It gives me great pride to read such wonderful feedback such as yours. Our utmost reward is when we know that we have extremely satisfied guests. We are so glad to have made your recent stay... More 

Beverley, United Kingdom
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 2, 2013

This is not a cheap hotel but it is top notch and in the best possible location if flying from Terminal 5, as we were. Removes all the stress of having to park and shuttle to the airport and means you can time your entry to the terminal to the minute - just a 5 minute walk from our room.... More 

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to write a review on our hotel. I am pleased the location of the hotel was convenient for your flight out of T5 and also that your stay with us was a pleasant one. May I just mention that we do have many offers available on our website for any future bookings... More 

Stratford-upon-Avon
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed September 2, 2013

My husband and I stayed here for one night before departing for our honeymoon from Heathrow T5. We could not fault the hotel at all. Checking in and out was easy and straightforward, car parking was convenient and we booked to use the car park for a week whilst we were away without issue. The room was clean and luxurious... More 

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to write a review on our hotel and also your recommendation to other Trip Advisor users. I am glad to hear that you enjoyed your recent stay with us, especially our convenient location and the rooms and its amenities. It was wonderful to feel that we contributed to the beginning of a... More 

Scotland, UK
Senior Reviewer
7 reviews 7 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed September 1, 2013

I have stayed at this hotel many times both for business and pleasure since T5 opened and would not choose anywhere else to stay if I'm flying out of T5. The staff are super efficient and very helpful and the food is both excellent and reasonably priced for an airport hotel. The rooms are always absolutely superb and I cannot... More 

Was this review helpful? Yes 1
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to write a review on our hotel. It was a pleasure to read that you enjoyed your stay with us and you found the staff welcoming, efficient and helpful. Our aim is to meet and exceed our guest expectations in every aspect of their stay and I am glad to hear we... More 

UK
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 1, 2013

The hotel is spot on for what we needed. I've stayed in many 5* hotels and have to say the beds in the sofitel hotel are quite possibly the comfiest - perfect prior to travelling. A nice complimentary selection of The White Company toiletries, and a clean spacious room. We'll be back.

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for your review and your positive comments. I am delighted that you found your recent visit to us enjoyable. The comfortable beds you mentioned are called “ My Bed” and have been implemented into all Sofitel Hotels worldwide. We look forward to welcoming you back to the Sofitel London Heathrow again very soon. Anna Marie Dowling... More 

Guernsey, United Kingdom
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed September 1, 2013

We booked in Friday night and had a lovely surprise they had upgraded us to deluxe suite, lovely food , and couldn't do more to help us, we would stay again and it only cost 40 to keep our room till 6pm

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to write a review on our hotel. I was pleased to read that our staff were friendly and able to assist you and you enjoyed your visit to our restaurant. We look forward to welcoming you back to the Sofitel London Heathrow Anna Marie Dowling – General Manager Sofitel London Heathrow More 

London
Top Contributor
126 reviews 126 reviews
37 hotel reviews
96 helpful votes 96 helpful votes
5 of 5 stars Reviewed September 1, 2013 via mobile

Perfect hotel to start a vacation. They have really good parking and stay deals. Yes you pay a bit more than the crappy cheap hotels that surround the airport but boy do you get value for money. This hotel is attached to the terminal that means you can walk or push your bags on one of the provided trolleys right... More 

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to write a review on our hotel. I am delighted to receive such wonderfully positive feedback following your recent stay. As you mentioned our location is a great asset and the fact that we are attached to the terminal via a link bridge is extremely convenient for our guests. I am pleased... More 

Essex
Senior Contributor
21 reviews 21 reviews
16 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed September 1, 2013 via mobile

Very smart hotel if a little impersonal. The room was spotless and the bed very comfortable. There is everything you need for an overnight stay, good shower and white company.toileteries. Good access to terminal 5. Would probably request an exterior room if we were to stay again.

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to write a review on our hotel. Thank you for your review following a stay with us. I am pleased that if you found the hotel was comfortable and convenient for the airport. Can I suggest that on the occasion of your next stay that you contact our reservations team prior to... More 

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Hotel Summarization (Beta)

What travelers say

  • Airport hotel(75)
  • Room service(41)
  • Very nice(29)
  • Car park(25)
  • Comfortable bed(24)
  • Early flight(19)
  • Early morning flight(18)
  • Other terminals(12)
  • Friendly and helpful(6)
  • Great location(6)

Additional Information about Sofitel London Heathrow

Address: Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
Phone Number:
Location: United Kingdom > England > Greater London > Hounslow
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sofitel London Heathrow 4*
Number of rooms: 605
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Also Known As:
Sofitel London Heathrow Hotel Hounslow
Sofitel Hotel London Heathrow
Sofitel Hotel Hounslow
London Sofitel
Hotel Style:
#1 Luxury Hotel in Hounslow
#1 Business Hotel in Hounslow
#1 Spa Hotel in Hounslow
#1 Romantic Hotel in Hounslow
#2 Family Hotel in Hounslow

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