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Sofitel London Heathrow

Certificate of Excellence
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Hotel website
Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
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Sofitel London Heathrow
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5,610 Reviews from our TripAdvisor Community

Traveler rating
    3,499
    1,534
    377
    120
    80
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768
2,319
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1,425
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (749)
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There are newer reviews for Sofitel London Heathrow
See the most recent reviews
Richmond, British Columbia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Excellent proximity to the Terminal, attentive staff and pleasant accommodation. restaurant and bar service very busy. Must have been a busy night. Rooms are clean and noise free despite being adjacent to the airport

Review collected in partnership with this hotel

Was this review helpful? Yes 4
Melbourne Australia
Senior Contributor
45 reviews 45 reviews
28 hotel reviews
117 helpful votes 117 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We had a one night stay at The Sofitel Heathrow and had to depart from Terminal 3 the next day. It was an easy walk and train ride to Terminal 3 though make sure you follow the signs. The hotel itself is lovely, the staff are excellent and the bed is one of the most comfortable we have slept in.... More 

Was this review helpful? Yes 4
Pasadena, California
Top Contributor
58 reviews 58 reviews
55 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

So you can't really go wrong with a Sofitel, but if you're not a regular 5-star hotel goer, you need watch out for a few things: We asked "how do you get to T3," and the answer was, "get a taxi, it's only GBP 17.50". Yes, OR, you could just walk to T5, get the Heathrow Express (free) to T1,... More 

Was this review helpful? Yes 6
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Friendly and helpful staff. I had no problems or any distractions from the hotel. Lovely and surprising interior, bedroom was very comfy! I would stay again without a doubt. Only a short stroll to the hotel from terminal 5, glad I booked..

Was this review helpful? Yes 5
Surrey
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We stayed at the Sofitel recently for the night before our 6am flight. We parked our car in the underground carpark which was very easy to find, and made our way up to Reception. It took only a few minutes before we were in our room. This was exceedingly comfortable and very quiet and it probably would have been a... More 

Was this review helpful? Yes 6
New York City, New York
Contributor
17 reviews 17 reviews
16 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

It's a about 10 mins walk from Arrival to the hotel Lobby, which you have to walk thru the passage next to car park and foot bridge, all under covered with air conditioned. Hotel was up to standard and it has come with 2 bottles of water per day, One Still and One sparking. Its by far the best hotel... More 

Was this review helpful? Yes 4
London, United Kingdom
2 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

If you're looking for a relaxed place to stay before your morning flight, then by all means go to the Sofitel. Since it's part of Terminal 5, there's no hassle in getting to any of the terminals, and the hotel is quiet and comfortable. It's a truly great way to start your business trip or holiday.

Was this review helpful? Yes 4
Providence, Rhode Island
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

The best part is the location - Terminal 5 in Heathrow. Couldn't be more convenient after a long flight. The service is impeccable; from the moment you approach the front desk to your departure. The restaurant Verve is truly world class. The room is clean and well laid out. Room service is also prompt and exactly what you ordered. I... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 6
kings lynn
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

we stopped before and after our flight from Terminal 5. The hotel is like an oasis in a very busy world, the staff are very welcoming, nothing is too much trouble, the service is the restaurant in particularly outstanding. Attention to detail and customer care is excellent. The beds are really comfortable, the food is very good, although the hotel... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 5
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Booked a 1 night stay prior to a flight from T5 using Avios. Communication with James during the booking process was fantastic. He helped organise parking for the duration of my trip too. Check in was easy and Paige was so friendly. She made my day when she said I had received a complimentary upgrade to a Junior Suite. What... More 

Was this review helpful? Yes 5
Hotel Review Summarization

What travelers say

  • Airport hotel(58)
  • Room service(31)
  • Very nice(20)
  • Early flight(19)
  • Car park(14)
  • Comfortable bed(11)
  • Other terminals(9)
  • Early morning flight(8)
  • Great location(5)
  • Reception staff(4)
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