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All 21 Hounslow hotels

Sofitel London Heathrow

5.0 of 5 Hotel   |   Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
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Sofitel London Heathrow
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Ranked #1 of 21 hotels in Hounslow
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed yesterday
ohmark Detroit
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3,693 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Detroit
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed yesterday NEW

Wonderful contemporary property, conveniently located in Terminal 5. Great service and great breakfast. My wife was incapacitated with a broken ankle, but the service at the hotel made life easier. Provided a wheelchair.

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London, United Kingdom
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed yesterday NEW

I have stayed at this hotel a few times over the last couple of years. When it first opened it was excellent but now it's become so bad I won't stay there again. The problems are on multiple layers... At check in they had none of my details against my gold loyalty card. So check in was slow. When I... More

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Stroud, United Kingdom
Contributor
20 reviews 20 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

Great hotel and good facilities. Check in was brilliant, professional and quick but best of all I left my notebook on reception, which they sent to my room. I didn't notice it as I thought I hadn't brought it up from the car but whilst checking out a lady on the front desk remembered me ( heaven knows how many... More

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High Wycombe, United Kingdom
Top Contributor
65 reviews 65 reviews
36 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed yesterday NEW

At Gatwick you have a choice of hotels next to the North Terminal, at T5 we only get Sofitel with the Thistle via the Pod. Does not make me smile. The Thistle has merit and you can stay there for £75 - however it is noisy till gone 11pm minimum and as I wanted to be asleep before 10pm it... More

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Senior Contributor
30 reviews 30 reviews
10 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed yesterday NEW

We stated over prior to our Honeymoon, the hotel is easy to find , easy to park and all we literally had to do was get in the lift go up 1 floor to reception . Then only a 5 minute walk through to the terminal all under cover. We sampled some cocktails and also had a meal which was... More

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London, United Kingdom
Senior Contributor
21 reviews 21 reviews
16 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Our first time staying at the Sofitel at Heathrow Terminal 5, the check in process was speedy even though they were extremely busy. The room was lovely and very comfortable, everything was spotlessly clean. We ordered room service and even though it took ages to arrive the food and wine were very good. Checkout was easy with no queue or... More

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SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for your review following your recent stay with us. I am pleased that your first time with us has been a memorable stay for you, I was glad you found your check-in experience to be quick and efficient and our rooms to be comfortable and spotlessly clean. I am sorry that it took longer than usual... More

Birmingham, United Kingdom
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Great location for terminal 5 flights and very comfortable room. Very little to complain about but do have a couple of points. First, I have used this hotel twice now, so that I can catch an early morning business flight. The complimentary internet only just allows simple emails without attachments and anything else is a waste of time. Why cant... More

Review collected in partnership with Sofitel.com

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SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to review our hotel. I was disappointed that we have not met your expectations during your recent stay with us. I am sorry that you felt our complimentary Wi-Fi was not sufficient, I do understand your frustration in this and we are in the process of conducting an in-depth tendering process to... More

Chicago, Illinois
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

It's everything one would expect from Sofitel: very attentive staff, large room by London standards, very upscale amenities, and a really cool bar. We stayed here for a very short overnight transfer at LHR. It is connected to Terminal 5 via an enclosed pedestrian walkway. The walk from the hotel lobby to the Terminal 5 check-in area is about 6... More

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SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to review our hotel following your recent stay with us. I was pleased to read that you had an enjoyable experience with us and you found our location to be convenient for your early morning flight from Terminal 5. The most convenient way to access Terminal 5 from Terminals 1, 2, and... More

Houston, Texas
Senior Contributor
43 reviews 43 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This hotel is so convenient to Terminal 5. The RailLink connection from Woking station also drops you right by the elevator to cross the sky bridge to make the short walk to the hotel. Check in was a breeze and my upgraded superior room was great. Quiet, clean, spacious. I love that the rooms have lots of areas to store... More

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SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to review our hotel following your recent stay with us. We do have a great location, apart from Terminal 5 we are steps away from the London Underground, Heathrow Express and the bus station where many connections can be made. I am delighted to read that we are your hotel of choice... More

Thame, United Kingdom
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

Fantastic hotel in a really convenient location - we stayed the night before an early flight. The rooms are quiet and very comfortable. The staff were very friendly and helpful - the only downside was the price of drinks and food - a bit on the expensive side - but you need to balance this with the convenience of being... More

Review collected in partnership with Sofitel.com

Was this review helpful? Yes
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to review our hotel following your recent stay with us. I am delighted that you had an enjoyable experience with us and you found our rooms to be quiet and comfortable. Thank you for your loyalty with our hotel and we look forward to welcoming you back in the near future. Yours... More

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Hotel Summarization (Beta)

What travelers say

  • Airport hotel(75)
  • Room service(42)
  • Very nice(29)
  • Car park(25)
  • Comfortable bed(24)
  • Early flight(19)
  • Early morning flight(18)
  • Other terminals(12)
  • Friendly and helpful(6)
  • Great location(6)

Additional Information about Sofitel London Heathrow

Address: Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
Location: United Kingdom > England > Middlesex > Hounslow
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#1 Family Hotel in Hounslow
#1 Luxury Hotel in Hounslow
#2 Business Hotel in Hounslow
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Sofitel London Heathrow 5*
Official Description (provided by the hotel):
Only Heathrow Airport hotel with direct access to Terminal 5 via a covered walkway and Terminals 1, 2, 3 / Terminal 4 via courtesy Heathrow Express/ Connect rail connection and only 21 minutes from Central London by train. Sofitel London Heathrow boasts 605 non-smoking bedrooms including 27 suites. All rooms include the famous Sofitel MyBed, plasma screen TV and double glazed windows (rooms facing outside have triple glazing). All bathroom include separate walk in shower and bath. For your meetings and events, the hotel's conference centre boasts 45 meeting rooms including three executive boardrooms, a tiered theatre and a main room for up to 1,300 delegates. The hotel Food and Beverage outlets include: La Belle Epoque - gourmet French cuisine with contemporary world influences; Vivre - with its open theatre kitchens, Sphere Bar, the Library Bar and the Tea 5 salon. Leisure facilities include the hotel's Zen Garden, a 24-hour Gym as well as a hydro suite with Vitality pool, sauna and steam room (chargeable). A hair salon is located on the ground floor. For travellers arriving by car, the hotel offers on-site underground car park as well as Park & Fly packages for up to 15 days. we do also offer transportation to and from the hotel. ... more   less 
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Also Known As:
Sofitel London Heathrow Hotel
Sofitel London Heathrow Hotel Hounslow
Sofitel Hotel London Heathrow
Sofitel Hotel Hounslow
London Sofitel

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