Simply perfect. This is exactly what you expect from a Sofitel. Everything was perfect. On one occasion, I ordered a meal from the restaurant. The staff forgot to pass my order to the kitchen and after 25 minutes, when her boss realised, she came to me and said it would be free of charge. I rarely have the opportunity to... more

Had originally booked The Thistle - Bath Road Heathrow as we had stayed there previously,however it involved getting the bus to and from terminals thought we would try here and take out the hassle. We paid £189 + breakfast per night through Holiday Extras. We flew down from Newcastle arrived at terminal 5 and walked through arrivals accessed the lift... more

The new Sofitel Heathrow is reached from the new Heathrow Terminal 5 by a covered walkway. It's a luxury hotel although I got a substantial discount from the rack rate through Travelocity, paying $201.43 per night for a single on three non-contiguous nights. This did not include breakfast which cost $38 extra for a substantial buffet. The stylishly furnished room... more

We stayed at the Sofitel Hotel in Terminal 5 in Heathrow the night before leaving on an early morning flight. My husband had booked the stay online and then had confirmed that we had an interconnecting room for our children the day before we stayed. The hotel was nice and new, but the staff member on reception were less than... more

Super posh hotel located brilliantly in Terminal 5. Fast track to every where in every mode of transportation. more

I stayed one night at the hotel and was extremely impressed with check-in and with the room and all of its furnishings. The room was most comfortable and spotlessly clean. I'll definitely be staying here when I'm next staying at Heathrow. more

Returning from a vacation on the European continent, I had a layover of slightly less than a day in London and decided it would be best to stay at Heathrow airport to make it easier to catch my flight home the next day. I originally booked a room at another hotel on the airport but during my flight in, I... more

Stayed prior to trip to Budapest (flying from Terminal 5). Couldn't fault hotel staff, cleanliness, restaurant and spa. A thoroughly excellent way to start a 3/4 day trip. Used park and fly which didn't add much to the cost of an overnight stay. Would definitely recommend. more

I was flying out the next day from Heathrow Terminal 5 and wanted somewhere close to the terminal as I travelled to Heathrow by train (which was very easy with th Heathrow Express) and didn't want the hassle of an airport bus the next day. I therefore chose this hotel because of it's location (it has a direct walkthrough to... more