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Sofitel London Heathrow

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Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
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Sofitel London Heathrow
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5,324 reviews from our community

Traveler rating
    3,297
    1,469
    365
    115
    78
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729
2,182
733
1,359
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (697)
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Gloucestershire, United Kingdom
1 review
5 of 5 stars Reviewed yesterday NEW

We stayed here before travelling to Italy for our honeymoon. The staff were excellent, giving us a complimentary upgrade to a junior suite! Club lounge was fantastic, room was great, very clean and comfortable. Breakfast was possibly the best breakfast we've ever had! Such a wide variety-they had everything! Also during breakfast we were presented with a plate with a... More 

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Swansea, United Kingdom
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
5 of 5 stars Reviewed yesterday NEW

Loved this hotel, the resturaunt was great, the staff were very helpful too! If you are travelling early in the morning from Heathrow then this hotel is a god send! You can park your car in the hotel car park and walk straight from reception into terminal 5! The rooms are very comfortable and I had an excellent nights sleep!

Was this review helpful? Yes 1
Versailles, France
Contributor
14 reviews 14 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed yesterday NEW

Conveniently placed inside Terminal 5. Rooms OK for the price. Nice bedding but furniture a bit run down. Indooor view not very pleasant but very quiet. Friendly staff. Great breakfast. But would have expected more for 260£, even for London....

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Brisbane, Australia
Contributor
14 reviews 14 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed yesterday NEW

Rooms are large, clean and sophisticatedly modern. So very quiet. Bathroom has seperate bath and shower. Toiletries are of a good standard. Personnel extremely helpful and efficient from front desk to housekeeping. The Vivre restaurant is superb..varied delicious menu, excellent service even when very busy. The Butter Chicken was outstanding. My fellow diners highly praised their meals as well. Great... More 

Was this review helpful? Yes 3
San Francisco
Contributor
14 reviews 14 reviews
11 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

In extensive travels, we consider the Sofitel London Heathrow as the best airport hotel world-wide. Like our many prior stays at this hotel, our most recent one met all our expectations . . . professional check-in service; impeccable housekeeping, well-equiped room, and excellent breakfast. In particular, we received outstanding service from Genrik at the Vivre restaurant.

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 1
Madrid, Spain
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

If you are flying from Heathrow Terminal 5 with an early morning flight, there is no better place to stay than the Sofitel at Heathrow, 5 minutes walk to the departure area, efficient check in & out, everyone in the hotel treats you as a valued customer. We'll be back this week-end

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 3
Gilbert, Arizona
Top Contributor
147 reviews 147 reviews
39 hotel reviews
72 helpful votes 72 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

It is the perfect hotel to go to if you are flying from terminal 5. If you arrive in a different terminal (I did arrive in 3) it might be better to phone the hotel and ask them to collect you. Otherwise you have to go up and down, take the train (the Express does connections between terminals besides going... More 

Was this review helpful? Yes 2
The Hague, The Netherlands
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I sometimes feel tempted to start my holiday a day early just so that I can stay here! Efficient and friendly reception staff, a clean, spacious and comfortable room, and walking access to T5 and the Heathrow Express. I had 2 nights here last week - had to fly early due to the French Air Traffic Controllers strike - and... More 

Was this review helpful? Yes 2
LOndon, UK
Top Contributor
53 reviews 53 reviews
11 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Booked for 1 night to avoid taxi on m25 early next morning. Effiicient check in with well manned front desk. Room did not have proper shower that was a minus point just a bath ant shower head loose. Only water in mini bar and no vending machines so if you want any snacks or soft drinks etc its a trek... More 

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Hobart, Australia
Senior Contributor
35 reviews 35 reviews
13 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We just had the one night here but it was very comfortable and included a much appreciated upgrade. Staff were lovely and friendly and more to the point, helpful. There was a bit of a pipe problem in the bathroom and they were up and moving us across the hall with great speed an efficiency! We had room service which... More 

Was this review helpful? Yes 3
Hotel Review Summarization

What travelers say

  • Airport hotel(65)
  • Room service(36)
  • Very nice(22)
  • Early flight(19)
  • Car park(15)
  • Comfortable bed(15)
  • Other terminals(10)
  • Early morning flight(9)
  • Great location(5)
  • Reception staff(4)
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