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Sofitel London Heathrow

4.0 of 5 Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
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Certificate of Excellence 2014
Sofitel London Heathrow
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Sofitel London Heathrow
Sofitel London Heathrow
Sofitel London Heathrow
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5,001 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Today in London !
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

I knew I was going to have rough business trip to the UK so decided to treat myself to a nice hotel before leaving; picking the Sofitel was a big mistake. When I arrived the reception area was chaos, not just busy but truly chaotic ! The rooms are stuffed with furniture and have no style or atmosphere. I was... More 

Was this review helpful? Yes 1
15 reviews 15 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

The hotel is just like any 4-5 star hotels. But a bit overpriced and they charge for using the sauna an extra 25 £; coffee and wine served on meetings / dinner was not ****** at all, and my AC was pretty loud. Breakfast is rich :) There is a direct connection (corridor) to Heathrow5

Was this review helpful? Yes 2
Bristol, United Kingdom
4 reviews 4 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 3 days ago NEW via mobile

They call it luxyry hotel!!!!! But they do not know what is MAINTENANCE. The display of air conditioning was broken. The TV worked partially (only few channel) pay TV NOT WORKING. Satellite TV not working. One lamp not working USB charger not working. That is what we tried to use. Etc...etc.... They call it 5 star😃😃😃😃😃

Was this review helpful? Yes 2
Woodinville, Washington, United States
Top Contributor
54 reviews 54 reviews
15 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

First, the positive - the location could not be more convenient if you're flying in or out of terminal 5. The hotel itself is very clean and new and the staff is fine, if a little too obsequient for my tastes. Unfortunately, there were several issues that individually wouldn't matter but collectively were annoying: 1. Wifi. Awful. Barely ever got... More 

Was this review helpful? Yes 2
Dubai, United Arab Emirates
Top Contributor
60 reviews 60 reviews
57 hotel reviews
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

When departing from Heathrow Terminal 5 we always try to stay at The Sofitel for convenience, plus when renting a car from Sixt you can also return it to their office based at the hotel. The downside of convenience is that the rates at the hotel can be extremely expensive compared to other local hotels and we often find it... More 

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Santa Eulalia
Top Contributor
145 reviews 145 reviews
24 hotel reviews
112 helpful votes 112 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

A repeat visit as we often stay here when staging through Heathrow - it is so convenient for early morning flights from Terminal 5. This was the best stay yet. The welcome at check-in was warm and friendly and highly efficient. I was upgraded to a Superior Room (corner room with double aspect) which was clean and comfortable. I enjoyed... More 

Was this review helpful? Yes 1
Top Contributor
78 reviews 78 reviews
15 hotel reviews
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Our bags were handed off and on their way to the room within seconds of getting out of the car. Fast check in and our bags were delivered immediately. Room was as shown on web site and better. Nice touches including a full size clothes line that stretches across the entire bathroom. Handy if you need to rinse and a... More 

Was this review helpful? Yes
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 days ago NEW via mobile

I booked a standard room. I'm in their loyalty scheme so they have my details. I'm able bodied, but they have me a disabled persons room. I didn't mind and I had already changed for bed when I found out their mistake. I decided to watch TV - it didn't work! Apparently reception should have taken my credit card details... More 

Was this review helpful? Yes 2
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to review the Sofitel following your recent stay with us. First and foremost please accept my sincere apologies as I was disappointed to read of your frustration regarding your room allocation & incomplete check in. I believe that our Assistant Front of House Manager Magdalena Sadurska has contacted you via email as... More 

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Hotel Summarization (Beta)

What travelers say

  • Airport hotel(75)
  • Room service(41)
  • Very nice(29)
  • Car park(25)
  • Comfortable bed(24)
  • Early flight(19)
  • Early morning flight(18)
  • Other terminals(12)
  • Reception staff(6)
  • Friendly and helpful(6)

Additional Information about Sofitel London Heathrow

Address: Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
Phone Number:
Location: United Kingdom > England > Greater London > Hounslow
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sofitel London Heathrow 4*
Number of rooms: 605
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Also Known As:
Sofitel London Heathrow Hotel Hounslow
Sofitel Hotel London Heathrow
Sofitel Hotel Hounslow
London Sofitel
Hotel Style:
#1 Romantic Hotel in Hounslow
#1 Luxury Hotel in Hounslow
#1 Spa Hotel in Hounslow
#1 Business Hotel in Hounslow
#2 Family Hotel in Hounslow

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