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Sofitel London Heathrow

Certificate of Excellence
GreenLeadersSilver level
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Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
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Sofitel London Heathrow
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Sofitel London Heathrow
Sofitel London Heathrow
Sofitel London Heathrow
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5,580 reviews from our community

Traveler rating
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765
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Farnham, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed yesterday NEW

The Sofitel at London Heathrow Terminal 5, is excellent in every way. My wife and I frequently stay at this hotel prior to our departure from Terminal 5, and we have never been disappointed or dissatisfied. The rooms are generous in size, the air conditioning is excellent, the sound insulation superb, and they are extremely clean and well appointed. The... More 

Was this review helpful? Yes 2
Croydon, United Kingdom
Contributor
18 reviews 18 reviews
9 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

Hotel was lovely- we managed to book direct and save a few pounds from rate quoted at Heathrow airport. Was quick walk from terminal 5, which meant that we could just pop out to the shops there later and also, when ESTA came through later that evening we could just pop out and book in for the next day's flight.

Was this review helpful? Yes 2
Manchester
Top Contributor
120 reviews 120 reviews
114 hotel reviews
75 helpful votes 75 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

I am a regular guest at the Sofitel at T5. It is, in my opinion, the most convenient hotel for T5 at Heathrow, being connected to the terminal entrance by a covered walkway and a short ride in a elevator. It can get a little busy at check in, but the hotel does try and manage this by opening more... More 

Was this review helpful? Yes 4
Worcester, United Kingdom
Senior Contributor
33 reviews 33 reviews
5 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Well, couldn't fault anything about this place, staff fantastic and couldn't help anymore would definitely stay again, well done to you all. Food good as well and not seriously overpriced, cocktails expensive but that's my fault for having a Daughter !!!!

Was this review helpful? Yes 1
Washington, DC
Senior Contributor
26 reviews 26 reviews
12 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

I stayed here over night, to catch a flight the next day to Paris. I had booked a 'luxury' room and when the door swung open, I was very disappointed! I actually walked back down to the front desk to ask if this was indeed an upgraded luxury room - "YES" was the answer. The desk clerk said "Well, you... More 

Was this review helpful? Yes 2
Wokingham
Top Contributor
83 reviews 83 reviews
14 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Stayed in April as part of a Business meeting. Event was very well organised. Had a bit of difficulty finding way to room initially may be due to lots of people booking in and not enough staff directing folks. Having said that staff that were about very pleasant and helpful. Room well appointed some of the room information packs a... More 

Was this review helpful? Yes 2
Dorset, United Kingdom
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

The location of the hotel is brilliant. We were able to facilitate family coming in from different destinations, using the room in part as a day room and to be able to breakfast and dine very well. The staff were extremely kind and efficient and the room was comfortable. We were able to enjoy complimentary Spa facilities as well, thanks... More 

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Was this review helpful? Yes 4
Ohio
Top Contributor
81 reviews 81 reviews
26 hotel reviews
57 helpful votes 57 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

This hotel is very convenient if you are traveling through Heathrow airport. The rooms are well-appointed and the staff is friendly. However, you pay a lot for this convenience and the value does not match the price. Also, the offerings in the restaurant, lounge and bar are usually highly spiced food with an Indian flare. It is difficult to eat... More 

Was this review helpful? Yes 2
Pontypridd, United Kingdom
Senior Contributor
33 reviews 33 reviews
16 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

When travelling from Heathrow we always start our holiday by staying at the Sofitel the day before we fly. It is in a convenient location with an easy walk from the hotel to T5. We always receive a very warm and friendly welcome from the staff, who enhance our experience with exceptional professional and helpful service. The hotel is exquisitely... More 

Was this review helpful? Yes 7
Hotel Review Summarization

What travelers say

  • Airport hotel(58)
  • Room service(31)
  • Very nice(20)
  • Early flight(19)
  • Car park(14)
  • Comfortable bed(11)
  • Other terminals(9)
  • Early morning flight(8)
  • Great location(5)
  • Reception staff(4)
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