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Sofitel London Heathrow

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Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
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5,974 Reviews from our TripAdvisor Community

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    3,754
    1,613
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Reading, UK
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed yesterday NEW

Booked a room direct with Sofitel as the middleman sites were telling me I needed 2 rooms to accommodate our party of a family of 4. Sofitel booking agent recommended a junior suite, which was about 2/3 of the prices of two separate rooms. The room numbers were odd until I figured them out- we were in room 1403 which... More 

Was this review helpful? Yes 1
1 review
3 of 5 stars Reviewed yesterday NEW

Softel is well placed and an easy walk from terminal. The room was very comfortable and the breakfast good. The problem was the check in process. Very slow, staff hiding in back rather than coming out to deal with a queue. Nothing upsets more than trying to check in at 11pm in a hotel that doesn't seem ready to accept... More 

Was this review helpful? Yes 3
Sheffield
Level Contributor
37 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed yesterday NEW

A really good airport hotel that has all the amenities of a 5 star hotel. It is we linked to Heathrow Terminal 5 by a sky bridge whilst also having good transport links with the london underground, heathrow express and roads such as the M25. A good hotel in general.

Was this review helpful? Yes 2
United Kingdom
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Check in at reception was very efficient. We were upgraded with our room. Bed was very comfortable. The room faced inwards and we could not see outside easily which was a little claustrophobic Evening meal was very good. Next morning breakfast with wide variety of choice. Something for everyone's taste. We had continental with choice of various breads. All the... More 

Was this review helpful? Yes 3
Sydney
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

The hotel is incredibly easy to access from T5 - we had arrived and were departing from T5 within 18 hours so had little time. We were able to use the airport trolleys on both our arrival and departure. The reception staff were very efficient yet informed to make the process of arrival and departure very quick (but not rushed).... More 

Was this review helpful? Yes 3
Monaco
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Flights delays meant I missed a connecting flight and I found myself having to stay overnight in Heathrow. I had stayed in the Sofitel before a couple of times, and I must say that it continues to offer a perfect overnight retreat between flights. Check In and Out were efficient and courteous, especially as I turned up without reservation. Room... More 

Was this review helpful? Yes 2
Grimsby, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I stay there regularly a couple of times a year, and have never had any problem with anything. It is very conveniently located for flights from Terminal 5, well decorated, clean, comfortable, with a friendly staff. The restaurant is great as well. Interestingly, there is no noise from the planes at all. I can definitely recommend it.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Melbourne, Victoria, Australia
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The room was tremendous, spacious, luxurious and beautifully appointed. The service was 50% exceptional and 50% disappointing - just little things that you might overlook elsewhere but when you have upgraded to the prestige suite you notice when requested things don't arrive, or take an hour to arrive etc, or staff don't seem to know how to answer your query,... More 

Was this review helpful? Yes 1
Lagos, Nigeria
5 of 5 stars Reviewed 2 days ago NEW

Excellent food, staff, location and rooms. Ideal stopover for Overnight connections. Have used before and will use again. Great start to family holiday. Rooms very spacious and quiet - impressive given the location. Food excellent and staff very, helpful.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Sacramento, CA
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We stayed here on our way from Spain to the US via Heathrow. Even though our flights were in and out of Terminal 3, it was easy and free to get to the Hotel in Terminal 5 via the Heathrow Express. The hotel was quiet, clean, and comfortable, with very nice public area. It was a convenient place to stay... More 

Was this review helpful? Yes 3
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Guest, Thank you for taking the time to review our hotel following your recent stay with us. I am glad to know that your stay at the Sofitel London Heathrow met all your expectations and that you particularly enjoyed our location, linked to T5 Heathrow Airport via an undercovered link-bridge, offering easy access to travel to other terminal via... More 

Hotel Review Summarization

What travelers say

  • Airport hotel(58)
  • Room service(31)
  • Very nice(20)
  • Early flight(19)
  • Car park(14)
  • Comfortable bed(11)
  • Other terminals(9)
  • Early morning flight(8)
  • Great location(5)
  • Reception staff(4)
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