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Heston Hyde Hotel

4.5 of 5 North Hyde Lane, Hounslow TW5 0EP, England
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Heston Hyde Hotel
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Heston Hyde Hotel
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23 reviews from our community

Traveler rating
    6
    5
    6
    3
    3
See reviews for
2
6
2
10
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
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Colombo, Sri Lanka
1 review
5 of 5 stars Reviewed yesterday NEW

Anthony from Sri Lanka Stayed for 5 nights with friends on business. Brilliant, modern, spacious and a new hotel. Rooms: Very clean and Huge. Comfortable beds. Very clean, nice and large bathroom. Good WiFi reception in all areas of the hotel. Reception: Very friendly and helpful staff. Large sitting area with a bar. Car parking and location: Plenty of free... More

Was this review helpful? Yes
London, United Kingdom
Senior Reviewer
9 reviews 9 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Stayed here couple of times but was always disappointed by the uninspiring cold breakfast. I did complaint few times to the House Manager, who seemed out of touch and hardly bothered. But surprisingly this time ( last week) the breakfast was amazingly good, hot and the service was great. The waiter confirmed there was a new F&B manager who was... More

Was this review helpful? Yes 1
Senior Contributor
38 reviews 38 reviews
9 hotel reviews
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed 1 week ago

I stayed here for one night when a flight was delayed at Heathrow. I got in late, and was in no mood to complain to switch rooms, but the bathroom looked as though it had not been cleaned. There was hair in the tub, and a half used bottle of shower gel. In the morning, housekeeping came in without knocking... More

Was this review helpful? Yes 2
Den Bosch, The Netherlands
Contributor
20 reviews 20 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed September 15, 2014 via mobile

Good parking, bus lines on walking distance, nice impressive reception hall, very friendly staff, good chosen colors so you feel at home immediately, spacious rooms, nice bathroom, good noise reduction between rooms, perfect air condition. So the hotel is perfect if somebody will fix some simple annoying things, like: unacceptable waiting time at reception desk (20 minutes), not perfect cleaning... More

Was this review helpful? Yes 3
London, United Kingdom
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 9, 2014

No information in the room. None! Waited 30 minutes for food from the rubbish, overpriced menu in the "restaurant". Ended up walking out and getting fish and chips down the road. Asked for an iron and ironing board for the morning, was given an iron and told to iron on the bed!!! £123! Never again!

Was this review helpful? Yes 1
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed August 29, 2014

I visited this hotel for business this month (August 2014, now the hotel is situated in a great spot, near airport with easy access to London, however the service or lack of it is my biggest gripe, on the morning in question I went for breakfast at around 7:15, I went and found a table and then proceeded to make... More

Was this review helpful? Yes 7
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed August 25, 2014 via mobile

Stayed here as part of a show package. On arrival a lot of messing about over check in, had to wait half hour, 1 hr for some. Not enough staff, seemed they only had one housekeeper for a big hotel and could not handle over 50 guests they were expecting. The bar was overpriced at 9 pounds for 2 pints... More

Was this review helpful? Yes 4
HHHManager, Manager at Heston Hyde Hotel, responded to this review

Dear Kirsty S Thank you for taking the time to review the hotel. We regret that you had to wait for your room, however our group check in time is from 3pm and the hotel was fully booked the night before. I am very sorry that your booking agent has not advised this and would like to assure you that... More

Redruth, United Kingdom
Contributor
14 reviews 14 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed August 25, 2014

After a long trip we were told we could not check in until 3pm and we shouid read our paper work then we were checked in at 3,15 due to not enough sitting we were sat on the floor, when given room card, we at to have what we were given no choice to twin/double, i said i booked a... More

Was this review helpful? Yes 3
HHHManager, Manager at Heston Hyde Hotel, responded to this review

Dear woodyben Thank you for taking the time to review the hotel. I am very sorry to hear that you were not advised of the check in time being from 3pm, which in addition to being a standard practice, is also clearly communicated to all of our guests and booking agents. Please do let me have details of the booking... More

Exeter, United Kingdom
Contributor
17 reviews 17 reviews
4 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed August 21, 2014

I ordered a £7.10 Gin and Tonic only to be charged 71p for the privilege. Be careful as it is a compulsory bar charge. I complained and they said they would remove it but doubt they are taking it off the till so watch your bill. Beds are weird; 2 singles pushed together with no mattress topper to hide it... More

Was this review helpful? Yes 1
HHHManager, Manager at Heston Hyde Hotel, responded to this review

Dear MrsAB99 Thank you for taking the time to review the hotel and thank you for your compliments about the gym. Please let me clarify that, whilst considerably lower than in a number of our competitors (ranging from 12,5% to 15% normally), service charge is standard at Heston Hyde Hotel just as it is throughout, particularly our share of the... More

Brighton
Senior Contributor
25 reviews 25 reviews
15 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed August 19, 2014

I'm not sure where to pitch my review, hotel is brand new and very shiny, love the airplane theme. We checked in fairly late in the evening, car park was virtually empty, as we literally got through the revolving door the security guard rushed at us and told us we could not park outside, we told him we were checking... More

Was this review helpful? Yes 2
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Additional Information about Heston Hyde Hotel

Address: North Hyde Lane, Hounslow TW5 0EP, England
Location: United Kingdom > England > Middlesex > Hounslow
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Heston Hyde Hotel 4.5*
Number of rooms: 303
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