Stayed one night 14th Nov (should have been 2 nights at Ibis, but due to problem there checked out see different review). I booked a double disabled room, as my partner is registered disability but I also have mobility problems neither of us are in a wheelchair. Firstly with regards to car parking there are ample spaces, but this is... more

We stayed 1 night in this hotel before a long flight to KL. It was a really quick bus ride, although the cost of the bus was £6!! EACH!! ONE WAY!!!! Only in London!! We arrived to find a front desk that was clearly understaffed for an early Sunday evening (surely one of the busiest times in an airport hotel?)... more

We stayed at Premier Inn in late October. This was our 4th stay at this conveniently located Heathrow hotel. Room quality is good, and the restaurant has a good breakfast (pass on dinner if you can). But, difficulties in communications make staying here painful. Major problems - understaffed front desk, and very poor telephone coverage. Also, I have been involved... more

My family and I stayed at this hotel for 2 nights in August taking advantage of the Premier inns £29 offer, My 2 Boys like to watch the planes landing so we asked the receptionist for a room at the back of the hotel which she gave us. The rooms are very spacious and had 2 double beds, several TV... more

Travelled all the way from West Yorkshire & stayed here for a London & Legoland family break in Oct 2009. Ideal location, pretty much half way between London centre & Windsor. Booked prettty much everything in advance on line. Hotel, London eye, Legoland...saved a packet! Great hotel service, staff seem v.helpful and if your an aviation fan, you'll apprechiate the... more

We stayed for 1 night after a long trip from L.A. We usually stay at the Sheraton but thought give this place a try as we only wanted a couple of beds for the night. That was the problem even though we booked at least 8 months in advance and we had a confirmation with twin room on it, we... more

My wife and I stayed overnight at the airport before going to our accommodaiton in central London. We found the hotel to be very sterile and not very nice really. It was clean and convenient but was very noisy. This was not from the planes but from the room above. We coudl hear walking about all night and it kept... more

US (and all non-UK residents) are required to supply their passport # in order to check in. I was disturbed by this and would have refused and relocated if it weren't for the fact that my spouse was sick and it was late in the evening when we arrived. Other than that - this is a sad way to begin... more

I'm never disappointed with Premier Inns - and this was good. I stayed here because I was on a 6.10 flight from Terminal 5. Room was good, check in very friendly, quite a lively hotel with lots of guests in the holiday mood. Getting here was easy on the shuttle bus - there was one waiting when I arrived from... more