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BEST WESTERN PLUS Park Grand London Heathrow

Certificate of Excellence
4.0 of 5
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Great West Road 449, Hounslow TW5 0BU, England
BEST WESTERN PLUS Park Grand London Heathrow
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Ranked #5 of 24 Hotels in Hounslow
Certificate of Excellence
A recent review
4 of 5 stars reviewed 2 days ago
Duncrieviedude Perth, Scotland
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512 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Perth, Scotland
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The rooms are very small but generally comfortable although the air con blows directly over the bed which is annoying. Biscuits and water were never replenished over 4 nights and they charge £10 a day to park. Buffet evening meal had a good choice but not hot. Didn't eat brekkie as £15 is a rip-off. Checked out at 4am and... More 

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Ballarat, Australia
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

Lovely hotel, just what we needed before flying home back to Australia. The bed was lovely and comfortable and they had decent pillows, which weren't as flat as a pancake. The room was nice and clean with modern amenities. Great location to train station to take us to Heathrow. They are also on the bus route. Reception desk was very... More 

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Marseille, France
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Clean, tidy room of a decent size and good staff. The sound proofing is brilliant, so you get a good nights sleep in spite of the busy location. 10 mins walk to the nearest tube and ideal for Heathrow airport. All in all its nothing to rave about but is a perfect business trip stop over

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Mandar D, Manager at BEST WESTERN PLUS Park Grand London Heathrow, responded to this review

Dear Chris, Thank you for your feedback. Your feedback is very important for us & it helps the team to maintain the standards & perform up to the guests' expectations. It gives us great joy & pleasure to know that our guests are satisfied & walk out of the hotel with a sense of content & a feeling of home... More 

Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 1 week ago

30 mins on tube to Knightsbridge, room clean and modern and free parking with laterooms, couldn't hear any noise from the planes from our room on 5th floor, Drinks reasonably priced for a hotel and ordered a Lamb Rogan Josh that was very tasty. All considered very good and would return.

Was this review helpful? Yes
Mandar D, Manager at BEST WESTERN PLUS Park Grand London Heathrow, responded to this review

Dear Lyndsay, We are delighted to hear that you had an enjoyable stay with us. We take great pride in our team's effort to make each and every guest's stay a memorable one. It's been a pleasure to look after you and we hope to be of service to you again in the very near future. Best regards Mandar More 

Sherwood Park, Canada
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed in this hotel on our last day of vacation because it is close to Heathrow Airport. The hotel exceeded all of our expectations. The room was a good size, really comfy bed and a big bathroom with a large shower. The lights can only be turned on if the key card is in the power slot near the... More 

Was this review helpful? Yes
Mandar D, Manager at BEST WESTERN PLUS Park Grand London Heathrow, responded to this review

Dear Guest, Thank you so much for leaving a lovely review! We are delighted that you thoroughly enjoyed your stay with us and that our winning team surpassed your expectations. We look forward to welcoming you back to Park Grand London Heathrow in the near future. Kind regards, Mandar More 

Braunschweig, Germany
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Went to pick my son in law up from heathrow with my daughter and stayed the one night found the hotel to be very clean room was lovely and clean what did let it down was the food my daughter booked us a special treat of afternoon tea sandwiches stale cakes frozen and wet on bottom the morning after breakfast... More 

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Mandar D, Manager at BEST WESTERN PLUS Park Grand London Heathrow, responded to this review

Dear Valued Guest Thank you for taking the time to leave feedback following your stay at Park Grand London Heathrow. We are disappointed to read that you felt your stay with us was less than satisfactory and we would most appreciate the opportunity to discuss the matter further. We would be grateful if could you contact us on the email... More 

2 reviews
4 of 5 stars Reviewed 2 weeks ago

The accommodation was excellent & very comfortable, the staff were helpful & very friendly and the hotel itself is situated within easy reach of ways to get into London. We were able to park our car & use the underground, which is just a short walk away.

Was this review helpful? Yes
Mandar D, Manager at BEST WESTERN PLUS Park Grand London Heathrow, responded to this review

Dear Guest, We are delighted to hear that you had an enjoyable stay with us. We are taking great pride in our team's effort to make each and every guest's stay a memorable one. It's been a pleasure to look after you and we hope to be of your service again in the very near future. Best regards Mandar More 

Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Great room great telly ingles room is great and clean and tidi we was tired from flight but people lovely in ride and wen we get here had bar open was very kind was good place to be near airport for us and we enjoy ride to and from London Town to be here and back and Buckingham palace

Was this review helpful? Yes
Mandar D, Manager at BEST WESTERN PLUS Park Grand London Heathrow, responded to this review

Dear Guest, Thank you very much for a rocking review!! Our team here make every effort to keep our guests delighted and shall be happy to know that you thoroughly enjoyed your stay with us. We look forward to welcoming you back in the very near future!! Kind regards, Mandar Dhage More 

Kuwait City, Kuwait
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is my second visit, and this is an excellent place to stay ,near the airport worth the money, excellent indian food at a very reasanoble price and your access to shopping is a 10 min walk to high street, and if you do not want to walk , you have a bus that takes you to high street or... More 

Was this review helpful? Yes 1
Mandar D, Manager at BEST WESTERN PLUS Park Grand London Heathrow, responded to this review

Dear Guest, Thank you very much for a rocking review!! Our team here make every effort to keep our guests delighted and shall be happy to know that you thoroughly enjoyed your stay with us. We look forward to welcoming you back in the very near future!! Kind regards, Mandar Dhage More 

London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Given the rates I got, I really like the rooms. If only the rates could be more consistent; tried to re-book, but due to the season, the same room pitched for 10 times the price! Other than that, I like the service and facilities.

Was this review helpful? Yes 1
Mandar D, Manager at BEST WESTERN PLUS Park Grand London Heathrow, responded to this review

Dear Guest Thank you so much for leaving a lovely review! We are delighted that you thoroughly enjoyed your stay with us and that our winning team surpassed your expectations. We look forward to welcoming you back to Park Grand London Heathrow in the near future. Kind regards, Mandar More 

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