I brought my family to their first rugby international. This was well located, well priced, simple and the staff were friendly and accommodating. The room was simple but very clean. All we needed for this stay

The reception/billing staff seem disinterested in the clients. While, the service/waiters are prompt, I think the mgmt seems to have a callous attitude towards clients (or seem to have slipped into a state, where they get a steady stream of customers despite the bad service). The rooms seem clean, but have a bad odour. It seems to be low on... More

I turned up at this hotel and they did not have my booking! The receptionist spent 20 mins trying to find out what had happened and appeared they'd screwed up! This was at 11pm at night. I was then offered to stay elsewhere and having no choice went along, it seemed to be the owners house. Further out of London,... More

The Civic Guest House was selected for one night before a flight from Heathrow particularly because of its low price. The Guest House is very well located close to the tube station Hounslow Central, from where you get either to the city center or to Heathrow. The building is old and badly in need of repair but our room was... More

Very simple do not stay at this guest house, Flith,Grime,doddgy eletrical wiring, un ironed bed sheets, broken beds, i would not stay here again if i was paid! please please stay somewhere else!!!!!!!!!!!!!!!!!!!

Don't get me wrong, a palace this hotel is not. However, for Twickenham stadium this place is perfect. Getting here and away you miss the stadium traffic, the bus to Twickenham literally goes from outside the hotel and it isn't the direction most people travel to/from so it's a quiet journey with little waiting and short queues if any at... More

The most horrible place on earth... Disgracingly shameful staff. I booked over phone well in advance 2 weeks before and gave credit card details. Confirmation was given as well. Subsequently I booked the train ticket and ticket for London excursions for the whole of the family. Just before the journey, the nasty staff from the hotel rang at 10 pm... More

I had one night stay in this guest house, coming from Heathrow airport. It seemed the place had never been refurbished! There was a bad smell, in my room's coridor. The room needed a full refurbishment. The ensuite toilet ceiling was leaking! I wanted to make a cup of tea, the electric kettle was disgusting with yellow stains in and... More

We had the misfortune to stay at this B&B for 1 night costing us £100 for 1 family room, we had booked this due to its location to tube station, the website pictures bear very little resembelence to the room we had. The following were the main problems with the room: Damp and numerous brown patches on walls, celings. Mould... More