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All 21 Hounslow hotels

Renaissance London Heathrow Hotel

4.0 of 5 Hotel   |   Bath Road, Hounslow TW6 2AQ, England
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Ranked #13 of 21 hotels in Hounslow
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1,267 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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English first
Senior Contributor
43 reviews 43 reviews
9 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed yesterday NEW

This hotel is crying out to be renovated. Chipped paint. Bathroom did not feel clean. Plug to bath not attached . Old looking shower curtain. Carpet old and tired We had just returned from Cambodia,Laos and Thailand and this was the most disappointing hotel and most expensive of the trip. All the other hotels had water in room ,free wi... More

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Gurgaon, India
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

I do not like hotels that do not have a courtesy to place drinking water in the room. I mean c'mon guys… expecting a guest to walk down quarter of a mile down the corridor and take elevators to buy a bottle of water is not cool, especially at an airport hotel. Other than that, it was business as usual,... More

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Northern Ireland
Contributor
13 reviews 13 reviews
13 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Stayed for 2 nights in April , mixed business in Windsor with leisure in London. Read reviews after booking and thought we had made a mistake, but no, the Hotel is old and tired but that is being fixed at the moment, the staff are first rate, rooms are clean and the breakfast included in our rate was just superb!... More

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essex
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Yes this hotel is dated and tired but they are addressing this and in no way did the renovations detract from our stay Great reception staff even offered us a welcome drink on check in. Room clean comfortable and quiet have stayed before and had no complaints and hope to stay again.The executive lounge is closed at present but they... More

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Cardiff Wales
Top Contributor
54 reviews 54 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We have stayed here several times when travelling and it's a great location. Rooms comfortable, reasonable prices and staff all very helpful . Only 5 minutes to terminal. Very handy. In process of revamping with new bar area.

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Contributor
15 reviews 15 reviews
13 hotel reviews
2 of 5 stars Reviewed 1 week ago via mobile

This is the first time I've written a negative review on this hotel. Due to the refurbishments (which we were unaware of and certainly didn't have a reduction in price for) there was no 'unlimited soft drinks' or 'breakfast' in executive lounge, in fact no executive lounge. We were given vouchers for breakfast in the dining room, but we had... More

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JanWillem L, General Manager at Renaissance London Heathrow Hotel, responded to this review

Dear Mr. Ali, Thank you for taking the time to complete our Guest Satisfaction Survey and sharing your experience with the Renaissance London Heathrow Hotel. Please accept our sincere apologies for any inconvenience you may have experienced during your stay. We take great pride in ensuring our guest’s satisfaction. Unfortunately, we did not meet your expectations. Our goal is to... More

Sunderland, United Kingdom
2 reviews
3 of 5 stars Reviewed 2 weeks ago

Found the hotel to be generally ok for the price we paid. We stayed as part of a group of sunderland fans attending a wembley final so location was ideal. Didnt deal with reception staff with it being a group booking. Rooms and corridors are in desperate need of modernising with sticky taped carpets, loose fixtures and fittings and bulky... More

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JanWillem L, General Manager at Renaissance London Heathrow Hotel, responded to this review

Thank you for taking the time to complete our Guest Satisfaction Survey and sharing your experience with the Renaissance London Heathrow Hotel. First of all please allow me to thank you for the kind words about our staffs service and such positive comments will help them to maintain the levels expected from them. With regards to the current appearance of... More

South Florida, Florida
Senior Contributor
29 reviews 29 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed 2 weeks ago

This hotel is OLD! I wish I had taken pictures of the hair dryer that looked like a vacuum from 1903 in my bathroom. The beds are not Marriott standard; I stayed here for 3 nights. The 1st time we were in a room with 2 twin beds, they felt like a rollaway/cot. The bed were horrible, I barley slept.... More

Was this review helpful? Yes 1
JanWillem L, General Manager at Renaissance London Heathrow Hotel, responded to this review

Thank you for taking the time to complete our Guest Satisfaction Survey and sharing your experience with the Renaissance London Heathrow Hotel. Please accept our sincere apologies for any inconvenience you may have experienced during your stay. Unfortunately, we did not meet your expectations. Our goal is to address your concerns and hopefully regain your trust. We are an older... More

New York
Top Contributor
158 reviews 158 reviews
53 hotel reviews
69 helpful votes 69 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Dead bolt in room not working. Room was tiny. Shower tinier. Room rumbles from busses under car park. Breakfast is like a cafeteria. Rubber mat under sheets. Amenities not renaissance quality. Needs serious updating. Not worthy of a renaissance flag.

Was this review helpful? Yes 1
JanWillem L, General Manager at Renaissance London Heathrow Hotel, responded to this review

Thank you for taking the time to complete our Guest Satisfaction Survey and sharing your experience with the Renaissance London Heathrow Hotel. I am sorry to hear if your stay was anything other than excellent as we aim to delight each guest that stays with us. Whilst we are undergoing a refurbishment which I will explain more on, the stay... More

Brunei
Top Contributor
61 reviews 61 reviews
20 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

This is your typical over priced airport hotel. Rooms are basic and relatively clean, though out dated. Wifi is expensive. £2 for 30 minutes. £15 for 24 hours. Aircon in my room did not work properly. 2 lights did not work. I only stayed to accumulate points.

Was this review helpful? Yes 1
JanWillem L, General Manager at Renaissance London Heathrow Hotel, responded to this review

Dear Pete B, Thank you for your comments. Our refurbishment will most certainly address the air-conditioning and lighting issues experienced, providing welcoming and comfortable facilities in a most convenient airport location. We hope to welcome you back again in the near future. Yours sincerely, Jan Lensen More

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Additional Information about Renaissance London Heathrow Hotel

Also Known As:
Renaissance Hotel London Heathrow
Renaissance Hotel Hounslow
Renaissance Hounslow
Hounslow Renaissance
Renaissance Heathrow
Address: Bath Road, Hounslow TW6 2AQ, England
Phone Number:
Location: United Kingdom > England > Middlesex > Hounslow
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Wheelchair access
Hotel Style:
#5 Luxury Hotel in Hounslow
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Renaissance London Heathrow Hotel 4*
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