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Hilton London Heathrow Airport

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Terminal 4, Heathrow Airport, Hounslow TW6 3AF, England
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Hilton London Heathrow Airport
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Hilton London Heathrow Airport
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2,122 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Hilton London Heathrow Airport
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Exeter, United Kingdom
Senior Contributor
25 reviews 25 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed February 16, 2013

What a lovely way to start a holiday. Arrived at check in, and had booked an executive room - as worth the price- as you get to use the executive lounge for the canapés/drinks, which are normally between £8-10 a glass in the bar. Also great canapés to nibble if a full meal not required. Yes room are quite tired... More 

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Su_Mills_12, Guest Relations Manager at Hilton London Heathrow Airport, responded to this review

Dear Giz Thank you for taking time to share your thoughts and experiences of your recent stay at the Hilton London Heathrow Airport. We really appreciate guests taking the time to add their comments to TripAdvisor or by completing Hilton's on-line guest questionnaire which we use to rectify any shortfalls highlighted to us. Although your scores are self explanatory and... More 

Frome, England, United Kingdom
Senior Contributor
46 reviews 46 reviews
13 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed February 15, 2013

This was a stopover one night after an exhausting flight back from Sri lanka. Our room cost around £100 with breakfast for two, booked in advance. Checking in was quick and efficient, help was offered with suitcases, we were allowed to take the airport trolley right up to our room. The room was very quet, bed was extremely comfortable, everything... More 

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Su_Mills_12, Guest Relations Manager at Hilton London Heathrow Airport, responded to this review

Dear Karen H Thank you for posting a review on Trip Adviser relating to your stay at the Hilton London Heathrow Airport hotel and let me also take this opportunity to thank you for choosing to stay with us. Thoughts and experiences from our guests are very much appreciated and are used to rectify any shortfalls highlighted to us. We... More 

Basel, Switzerland
Top Contributor
178 reviews 178 reviews
71 hotel reviews
95 helpful votes 95 helpful votes
3 of 5 stars Reviewed February 14, 2013 via mobile

The location of this hotel is great for terminal 4 with direct access through the walkway. At first glance the posh lobby and restaurant give you the impression you are in for a great experience. However once you see the rooms you realise the hotel is badly needing a refurbishment, which I believe is currently being undertaken. The bed in... More 

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Su_Mills_12, Guest Relations Manager at Hilton London Heathrow Airport, responded to this review

Dear Luke W Thank you for posting a comment on Trip Adviser relating to your stay at the Hilton London Heathrow Airport hotel. Thoughts and experiences from our guests are very much appreciated and are used to rectify any shortfalls highlighted to us. We are currently refurbishing the rooms in the hotel and I am sure that you be pleased... More 

England, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed February 14, 2013

I was due to stay at this hotel on the 25th January , due to my mother having an accident I had to get home so cancelled my booking. Again the hilton chain failed to provide me with a cancellation number but i checked and it told me it had been cancelled. I am not £239.00 out of pocket because... More 

Was this review helpful? Yes 1
Su_Mills_12, Guest Relations Manager at Hilton London Heathrow Airport, responded to this review

Dear sarey34 Thank you for posting a comment on Trip Adviser relating to your stay at the Hilton London Heathrow Airport hotel and for contacting me directly by email. As explained to you it is Hilton policy and indeed the policy of all hotels to provide guests with both confirmation numbers and if the booking needs to be cancelled then... More 

Sydney, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed February 14, 2013

excellent location. however building works in the hotel did not allow any rest which is what the airport hotel is mostly used for. shower hose broken - just not acceptable for a hotel of this rating. no bathrobe available, even when asked for it, as well as some other toiletries. other than for pure location would not recommend the hotel... More 

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Su_Mills_12, Guest Relations Manager at Hilton London Heathrow Airport, responded to this review

Dear RDSgajic Thank you for taking time to share your thoughts and experiences of your recent stay at the Hilton London Heathrow Airport. I was disappointed to read you that you had a poor experience with us. I believe we have corresponded by email regarding your stay outside of TripAdvisor. In the meantime, we look forward to welcoming you back... More 

Amsterdam, The Netherlands
Top Contributor
172 reviews 172 reviews
58 hotel reviews
110 helpful votes 110 helpful votes
3 of 5 stars Reviewed February 13, 2013

The hotel is excellent situated across from T4 and with a private walkway from the terminal, there is no need to cross any airport roads. The atrium of the hotel, where reception and lobby bar and restaurant are located, is more than you'd expect from an airport hotel. Reception was most kind and efficient. Our room was on the third... More 

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Su_Mills_12, Guest Relations Manager at Hilton London Heathrow Airport, responded to this review

Dear Stalex24 Thank you for posting a comment following your stay at the Hilton London Heathrow Airport and I am pleased to learn that overall you enjoyed your stay. Retrospectively, if I can assist further with this by answering any specific points raised, or perhaps assistance on a future stay, please mail me on :- su.mills@hilton.com With regards and many... More 

Senior Contributor
22 reviews 22 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed February 12, 2013 via mobile

Location was great if you are in T4. The common area of the hotel was nice but the room was quite dated. It served my overnight purpose but ill definitely look at other hotels should I have to stay overnight at heathrow again

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Su_Mills_12, Public Relations Manager at Hilton London Heathrow Airport, responded to this review

Dear Qwicker1985 Thank you for posting a review on the hotel. I am sorry to hear that you were a little unhappy with the accommodtion at the hotel but I am happy to advise that there is a refurbishment now taking place of all the hotel bedrooms. Should you wish to contact me regarding any other aspect of your stay... More 

Sheffield, United Kingdom
Top Contributor
162 reviews 162 reviews
45 hotel reviews
210 helpful votes 210 helpful votes
5 of 5 stars Reviewed February 12, 2013 via mobile

We stayed here before our flight and it was brilliant value and so easy to access T3 where we were flying from. Checkout was supposed to be 12noon but without prompting on our part, this was extended to 1pm as that's when we'd plan to set off. A nice touch. Plenty of parking spaces and of a good size. Use... More 

Was this review helpful? Yes
Su_Mills_12, Guest Relations Manager at Hilton London Heathrow Airport, responded to this review

Dear SuntanMan10 Thank you for posting a comment following your stay at the Hilton London Heathrow Airport and I am pleased to learn that overall you enjoyed your stay. Thank you also for the useful tips for travellers arriving at the hotel. Retrospectively, if I can assist further with this by answering any specific points raised, or perhaps assistance on... More 

Newmarket, England
Senior Contributor
21 reviews 21 reviews
16 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed February 11, 2013

Another excellent stay at the T4 Hilton. Welcomed again as a Hilton Honours member, sorted mt preferred room out and the extra pillows I asked for were in the room already. Concierge fantastic, sorted out the transfer to Terminal 3 as the Heathrow Express wasn't working when that early in the morning. Dinner in the restaurant/bar was excellent. It really... More 

Was this review helpful? Yes
Su_Mills_12, Guest Relations Manager at Hilton London Heathrow Airport, responded to this review

Dear emirates123 Thank you for taking time to share your thoughts and experiences of your recent stay at the Hilton London Heathrow Airport. I am pleased to read your review and good to know that you had a lovely stay with us. Retrospectively, if I can assist further with this or by answering specific points or perhaps extend assistance for... More 

Portland, Oregon
Top Contributor
118 reviews 118 reviews
79 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed February 10, 2013

I stayed for one night before an early flight back to the US. I was looking for a hotel that was easy to get to and that was part of the Hilton Honors chain. I was greeted at check in as a Hilton Honor member and check in was quick and convenient. I got a room on the executive floor,... More 

Was this review helpful? Yes
Su_Mills_12, Guest Relations Manager at Hilton London Heathrow Airport, responded to this review

Dear Tim F Thank you for posting a review on Trip Adviser relating to your stay at the Hilton London Heathrow Airport hotel and let me also take this opportunity to thank you for choosing to stay with us. Thoughts and experiences from our guests are very much appreciated and are used to rectify any shortfalls highlighted to us. We... More 

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