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Mercure Haydock Hotel

Certificate of Excellence
Penny Lane, Haydock WA11 9SG, England
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Mercure Haydock Hotel
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514 Reviews from our TripAdvisor Community

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Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Just had our wedding at the Haydock park Hotel formerly know as the Haydock thistle . The full day went without a hitch .The hotel is stunning and the staff was superb and very professional. I would highly recommend for you to visit a wedding fair here or even if its just to stay overnight ,The rooms are stunning, We... More 

Helpful?
Thank ChrisHocky1980
Adam C, General Manager at Mercure Haydock Hotel, responded to this review

Hi Chris, It so great to here that you had such a fantastic day thank you for sharing your thoughts online and thank you for encouraging people to visit our wedding fair. Adam Condron General Manager More 

Level Contributor
116 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Stayed on a Monday and it was not busy. This is a nice hotel with really friendly staff. Top marks to the girl in the restaurant very efficient and friendly. My steak was excellent and had no faults at all. It is also well priced and would say it is value for money. Reception was smooth and efficient no complaints.... More 

Helpful?
Thank 664raymondm
Adam C, General Manager at Mercure Haydock Hotel, responded to this review

Hi Raymond, It's brilliant to hear that someone is noticing an improvement since our changeover to Mercure. We are the same team of people but we have taken part in vast amounts of training and have installed lots on new systems and procedures. Hopefully you we be back to see what improvements we will be making to the building in... More 

Lancaster, United Kingdom
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Friendly, helpful staff,lovely suite (free upgrade so real treat) Excellent breakfast. Convenient for J 23 M6 and Liverpool. Near to racecourse. Plenty of free parking. Not in the most scenic setting as in middle of business park but convenience outweighs this. We booked because one of us was having day surgery at nearby Fairfield independent hospital and didn't want to... More 

Helpful?
Thank Susan O
Adam C, General Manager at Mercure Haydock Hotel, responded to this review

Hi Susan, People visit our hotel for many different reasons and I am glad that we were so convenient for you. Its nice to hear when people like the building but brilliant to hear when people comment on friendly and helpful staff. Thank you for taking the time to share your feedback online. Kind Regards Adam Condron General Manager More 

Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Tucked away behind a business park situated in its own grounds, we stayed here for a family function nearby. The rooms were very well furnished and the black out curtains meant a great nights sleep. a nice breakfast , the only comment would be that they had the settees but needed to lower the lighting in the bar area to... More 

Helpful?
Thank Mick C
Adam C, General Manager at Mercure Haydock Hotel, responded to this review

Hi Mick, Thank you for taking the time to share your feedback online it really does mean a lot to us when someone is so positive. I agree with you in regards to the lighting in the lounge, it should be nice and relaxed at night. I'll have a look into it. Regards Adam Condron General Manager More 

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

I got married here on November the 14th 2015 and what a fantastic day it was. From the food to the staff everything was perfect.Big thanks to Cathy Kennedy ..who calmed me down leading up to the wedding and helped our day run so smoothly....my only regret is that I can't do it again here (well not until we renew... More 

Helpful?
Thank Michelle B
Adam C, General Manager at Mercure Haydock Hotel, responded to this review

Hi Michelle, Its always lovely to receive positive feedback from one of our brides, It's such a big occasion we see it as a privilege to look after you and your guests. I am really proud that we were able to be such a big part of your special day. Kind regards Adam Condron General Manager More 

Bristol, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

As a previous Thistle hotel it was run down, but since Mercure have taken it over, it has been updated and has a real nice and relaxing feel to it. Rooms have been updated with comfortable beds. Hotel has a gym and pool, plenty of secure parking and rooms are quiet being just far enough from the M6.

Helpful?
Thank Andy W
Adam C, General Manager at Mercure Haydock Hotel, responded to this review

Hi Andy, It's wonderful to hear that you have had such an excellent stay, thank you taking the time to share your feedback on trip advisor. Kind Regards Adam Condron General Manager More 

Mold, United Kingdom
Level Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed for one night with the family whilst visiting Haydock races. Very convenient for the racecourse - although it would be a 15 min walk - but taxi was fine. The staff were fantastic, extremely friendly and helpful. We ate in the Restaurant, but could have food from the bar menu as well. Food was excellent. Breakfast very good, food... More 

Helpful?
2 Thank Ceri05
Adam C, General Manager at Mercure Haydock Hotel, responded to this review

Hi Ceri, I'm really sorry that it took a while to check in we can get very busy on Race days. You can check in online or call us for an advanced check in so hopefully we can prevent this for you in the future. Great to here that you had such a fantastic stay, thank you so much for... More 

London, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is a lovely hotel from first impressions of the facade through to customer service and quality of food. It may not be the most luxurious in the world but it was everything that was needed for a one night stay at a convenient location in the North West of England. The room itself was nice and spacious, clean and... More 

Helpful?
Thank JohntheBatman
Adam C, General Manager at Mercure Haydock Hotel, responded to this review

Its fantastic to hear that you have had such an enjoyable experience and I am so glad to see you share your thoughts on trip advisor. It's always really disappointing to hear that someone's experience has been effected by another guest. We do have a nights team that do regular patrols but based on your feedback I will look at... More 

Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

I arrived around teatime and was put in a room quite close to the Gym. I found it to be very noisy and mentioned it to the gentleman who delivered my meal to my room. Within minutes Chloe from reception had called me and moved me to a suite see enclosed pics. This service was incredible and special thanks to... More 

Helpful?
Thank Jez S
Adam C, General Manager at Mercure Haydock Hotel, responded to this review

Its such a shame to hear when we don't get things right first time, but I am always so proud to get feedback about the team putting things right quickly and efficiently. I think this is Ollie's first mention on trip advisor, he'll be really please to see that he made a difference to your stay. Thank You Adam Condron... More 

Cheshire, England
Level Contributor
122 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I arranged to meet a customer at what I though was going to be Beechers restaurant, but this is only open in the evenings. However, there are plenty of tables just off the main reception where you can order drinks and the majority of meals that are on the restaurant menu. As observed by others, prices are on the high... More 

Helpful?
Thank FamilyHolidayTaker
Adam C, General Manager at Mercure Haydock Hotel, responded to this review

It's great to hear that you had such a lovely lunch. I'm sorry that you feel that our prices are a little on the high side but I am glad to hear that is reflected in the excellent service. Kind Regards Adam Condron General Manager More 

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