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Menzies Stourport Manor

4.0 of 5 35 Hartlebury Road, Stourport on Severn DY13 9JA, England
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Menzies Stourport Manor
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Menzies Stourport Manor
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429 reviews from our community

Traveler rating
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    71
    20
    34
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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    (86)
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    (111)
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    (146)
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There are newer reviews for Menzies Stourport Manor
See the most recent reviews
Earth
Top Contributor
121 reviews 121 reviews
70 hotel reviews
89 helpful votes 89 helpful votes
3 of 5 stars Reviewed April 28, 2012

I'll start with the things that I believe need improvement. Firstly my room (17) had a gap under the door that I could slide my index finger underneath with room to spare. This means that all sound in the corridor goes into the room and all the noise you make can be heard in the corridor. Thus your phone conversations... More 

Was this review helpful? Yes 2
GMStourportManor, General Manager at Menzies Stourport Manor, responded to this review

Thank you for your very fair review of Stourport Manor and I'd like to acknowledge the aspects you have drawn to our attention. Although I'd love everyone to be delighted with everything, it is very useful to see how things come across when you stay in the hotel, rather than work there. I have been to inspect the doors of... More 

Doncaster, United Kingdom
Contributor
13 reviews 13 reviews
7 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed April 23, 2012

I spent 40 years visiting up to 60 hotels a year on business - that's an awful lot of hotels. To relax, I've chosen Menzies Stourport Manor four times now for long weekends, perhaps an indication of how well the place compares with others of similar rating. In an industry absolutely notorious for staff turnover, the same senior staff have... More 

Was this review helpful? Yes 3
GMStourportManor, General Manager at Menzies Stourport Manor, responded to this review

Well, thank you very much for your review and I am pleased you're threatening to return to Stourport Manor! What shines through from the kind comments you make is a hotel with personality. Maybe not everything is spot on and I need to work with my team to keep refining things but you point out the character, the cheerfulness and... More 

St. Neots, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 21, 2012

We took a 3 day short break at the Hotel and overall had a very good time. We were particularly impressed by the friendliness of ALL the staff, from cleaners to managers. The room we had was very nice and comfortable and very clean. One slight problem we found in our room was the noise from other doors in the... More 

Was this review helpful? Yes 1
GMStourportManor, General Manager at Menzies Stourport Manor, responded to this review

Thank you for your review and I am very pleased that you had a good short break with us. It's good to know that even if there are minor issues with our "product" the friendliness of everyone still shines through. I am having the bedroom doors looked at by the maintenance team to see if we can make adjustments to... More 

Lichfield
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed April 10, 2012

Speant easter saturday there for dinner bed and Breakfast. The room we had was top quality and even had a double settee in so we could sit down comfortably. The bathroom was fine and the view across the countryside great. The hotel spa is ok and would be better if children could not use the pool as it is difficult... More 

Was this review helpful? Yes
GMStourportManor, General Manager at Menzies Stourport Manor, responded to this review

Thanks for writing a review and I was pleased that all went well and you were able to relax. Easter was a busy time for us and that meant increased usage of our leisure facilities, which might have been why it was so busy. As I've said in response to a previous guest, our company is in the process of... More 

Gosport, United Kingdom
Top Contributor
82 reviews 82 reviews
36 hotel reviews
140 helpful votes 140 helpful votes
4 of 5 stars Reviewed April 7, 2012

I stay here everytime I am on a business travel and I am happy every time. Havent used the pool yet,but love the food in the restaurant and the rooms are always clean.

Was this review helpful? Yes
GMStourportManor, General Manager at Menzies Stourport Manor, responded to this review

Thanks for continuing to use Stourport Manor and I am so pleased that you choose us when you're here on business. It's quite common for our guests, who are on business not to use the pool but maybe next time?... We'll need to keep the standards high and the food quality good, so you'll keep coming back! See you again... More 

weston super mare
Top Contributor
60 reviews 60 reviews
18 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed March 15, 2012

Wife and I enjoyed a two night break in this well appointed hotel with excellent bedroom facilities and all public rooms well maintained. Food at both breakfast and dinner of a good quality and well presented. All staff in hotel professional courteous friendly and most importantly with a " we can do " attitude. Stourport on Severn can be visited... More 

Was this review helpful? Yes 1
GMStourportManor, General Manager at Menzies Stourport Manor, responded to this review

Thank you for your review and when someone writes that the staff at the hotel have a "can do" attitude, that's the best we can achieve. I think that these days we all come across very different attitudes and your comments are a real tribute to everyone who is involved with this hotel. I know we don't always get it... More 

Lincolnshire, England
Top Contributor
102 reviews 102 reviews
46 hotel reviews
77 helpful votes 77 helpful votes
4 of 5 stars Reviewed March 6, 2012

From arrival to departure this hotel cannot be faulted for pleasant and friendly staff. All of them went out of their way to make you feel at home here. Room was very clean and comfortable, well lit and good provisions of refreshments. Breakfast was very good, would have been excellent except on day 2 we didn't get the individual teapot/cafetiere... More 

Was this review helpful? Yes 2
GMStourportManor, General Manager at Menzies Stourport Manor, responded to this review

Thank you for taking the time to write a review and it was good to read about such a successful visit. Friendliness, helpfulness and hospitality is what our business is all about so I am really pleased that you experienced this. With regard to breakfast, we are developing new standards for this, which I think will help to improve the... More 

Westport, Ireland
Top Contributor
131 reviews 131 reviews
92 hotel reviews
96 helpful votes 96 helpful votes
5 of 5 stars Reviewed February 29, 2012

Just off the main road but a very peaceful and rural feel to the setting.Receptionist was excellent:very welcoming,helpful,and knowledgeable of the local area.A very professional touch was a call to my room10 minutes after check-in to see if all was to my satisfaction!! General appearance and decor was pristine.Room was bright,modern,and very well appointed. Had a great work-out in the... More 

Was this review helpful? Yes 1
GMStourportManor, General Manager at Menzies Stourport Manor, responded to this review

Thanks for writing a review and it was great to read about such a fantastic experience. I was so pleased that you identified the quality and personality of the staff - they make the hotel "come alive". As is so often the case these days, regimented and automated staff conduct comes across poorly but here, I want everyone to let... More 

Flitwick, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 28, 2012

Have just returned from a wonderful stay at stourport.The staff were great very helpful and friendly.Our room was super we had our own sitting room and up a short flight of stairs was our comfy four poster bed.Breakfast was served in a bright and sunny dining room, very tasty with a great buffet selection.Thanks again to all. MRS D R

Was this review helpful? Yes
GMStourportManor, General Manager at Menzies Stourport Manor, responded to this review

Thank you for posting such a great review! There's not much I can add other than you've hit on the key elements of our guests' experience, which we aim to satisfy and thankfully we did! Looking forward to seeing you again soon. Patrick Jones General Manager More 

west sussex
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed February 24, 2012

First time using this chain of hotels. The hotel was busy and the restaurant at times looked chaotic. The staff remained friendly which must have been difficult as they looked understaffed, some would benefit from training. Rooms were cleaned well and there was plenty of tea/coffee/ milk etc. Plumbing could do with looking at in our room as I was... More 

Was this review helpful? Yes
GMStourportManor, General Manager at Menzies Stourport Manor, responded to this review

Thank you for your review and I'm glad you enjoyed your trip "down memory lane". It can sometimes be a difficult task to predict the number of guests, who choose to dine at the hotel and by offering dinner-inclusive packages, we use this to gain a better insight. However, it doesn't always do the trick and so we have to... More 

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Additional Information about Menzies Stourport Manor

Address: 35 Hartlebury Road, Stourport on Severn DY13 9JA, England
Location: United Kingdom > England > Worcestershire > Stourport on Severn
Price Range (Based on Average Rates): $
Hotel Class:4 star — Menzies Stourport Manor 4*
Number of rooms: 68
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Also Known As:
Menzies Stourport Manor Hotel Stourport On Severn
Menzies Stourport Manor On Severn
Menzies Stourport Manor Stourport On Severn, England

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