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The Southcrest Hotel


The Southcrest Hotel
Hotel class 3 of 5
Pool Bank, Redditch B97 4JS, England
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Traveler Reviews

53% Recommend
3.0 of 5 stars 26 reviews
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4 of 5 stars
charlyYorkshire 1 contribution
yorkshire
Jul 5, 2009 | Trip type: Couples

I've said leisure but main reason for trip was visiting redditch hospital to see a patient. Was welcomed very nicely although early, 11am. Room was ready so allowed in. Booked dinner, bed and breakfast. Dinner menu could be updated, but adequate and well cooked. Waitressess very efficient and helpful. Nothing too much trouble. Never met one member of staff that... more

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5 of 5 stars
UkConsumer 1 contribution
uk
Jun 29, 2009 | Trip type: Couples

We checked into the Hotel for a 1 night stay, we were just passing through the area and couldnt help ourselves with the Very good rate we got. The hotel is very tired and when we got to the hotel, we didnt think we would have a good stay, but thats couldnt of been far from the truth. The hotel... more

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4 of 5 stars
darian99 2 contributions
redditch
Jun 26, 2009

Book the hotel for my wedding, We were married there and also had a reception there...Brilliant price for the whole day. The rooms were turned around really quickly.. Hotel staff were completely excellent everything ran smoothly. 3 course wedding meals were marvellous, all my guest commented on the food!! The hotel staff decorated the room and arranged all the tables... more

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2 of 5 stars
FranceMilly 4 contributions
France
Jun 8, 2009 | Trip type: Couples

Although in a very convenient location for the area we were visiting, the hotel is really in a very tired decorative state indeed - the bath had a constantly dripping tap which had stained the bath itself. We arrived tired and a little cold so tried to run a bath but found the water only lukewarm. When reported to the... more

Management response from
gmsouthcresthotel, Manager

Dear FranceMilly Thank you very much for leaving feedback on the Hotel. I was sorry to hear your comments and it saddens me that on this occasion the hotel let itself down on the service you have received. It clearly looks like a lack ot attention to detail was missing during your stay. I have spoken with the team regarding...

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2 of 5 stars
Traveller_From_Herts 12 contributions
Hertfordshire
Apr 21, 2009 | Trip type: Couples
1/1 found this review helpful

Booked for one night, attracted by the discounted B&B price offered on the website. The hotel was virtually empty and this contributed to an overall lack of atmosphere (although ensured a nice quiet night). We found the staff friendly and attentive and the cooked breakfast was good. Overall the hotel was clean and everything worked OK, but the decor needs... more

Management response from
gmsouthcresthotel, General Manager

Thank you for your feedback We are pleased that you enjoyed your stay with us. The hotel is now no longer part of the Quality Hotel group. We are now a stand alone Hotel. The Hotel went into adminstration in Janaury and was lucky to have been taken back by our Owners. During these past few months the hotel has...

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4 of 5 stars
IEG 3 contributions
LEEDS
Apr 6, 2009

We stayed for 2 nights at the Hotel & it was a very pleasant experience. We arrived late afternoon, only to find that the Website we booked with, hadn't booked us in with the Hotel, so they weren't expecting us. However, the Receptionist soon sorted us out with a room. We had planned to eat in the restaurant, but it... more

Management response from
gmsouthcresthotel, General Manager

Dear IEG Thank you for the Feed back you left. The Hotel went through adminstration in janaury which had a huge inpact on some of our business. We are now trading as usual and have many busy weekends now. During your stay we did have a trained member of the hotel team on duty to do any breakfast that may...

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3 of 5 stars
tootsweets87 4 contributions
leeds
Nov 12, 2008 | Trip type: Business

We have stayed at this hotel two months running and have been happy with the hotel. The rooms are a resonable size and the beds are comfortable although you may want an extra pillow. The bathroom is basic but clean and we never had any problems with hot water ect. The decoration isnt very upto date but the hotel in... more

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1 of 5 stars
handymannyMidlands 1 contribution
midlands
Apr 6, 2008 | Trip type: Business, Family

The whole experience was a nightmare! From checking in with a receptionist that couldnt care if I was there or not and more of an inconvienance too them. The bar area was tired and cold and had too wait for almost fifteen minutes to get served, and then when I did the beer was very tasteless, ever thought of cleaning... more

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1 of 5 stars
josh_colm 2 contributions
kidderminster
Mar 18, 2008

i recently stayed at this hotel on business, it was nice but when i had some food my opinions changed greatly. i odered a chicken dish, cant remember what it was but it was raw inside. this was the worst hotel experience of my life more

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3 of 5 stars
groovy224 2 contributions
West Sussex, England
Feb 4, 2008 | Trip type: Couples

After reading some of the reviews on here I was worried about what we'd find! However, we found the reception staff to be friendly & helpful - we got lost in Redditch on the way to the hotel, and one of the staff came out to collect us! Yes, the hotel is some way out of town, and does have... more

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The Southcrest Hotel Address

Pool Bank, Redditch B97 4JS, England