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The Queen's Royal

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Marine Promenade | Wallasey, New Brighton CH45 2JT, England
Best prices for: 1 room 1 guest
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84 Reviews from our TripAdvisor Community

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Traveler rating
    29
    26
    15
    5
    9
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25
18
3
5
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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    (84)
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    (28)
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Wolverhampton
Contributor
19 reviews 19 reviews
14 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Having visited during the 3 queens event everywhere was very, very busy, staff on arrival made us welcome, and for a hotel of this rating we were surprised to have our bags carried to our room, a nice gesture. The room overlooked the sea front, was clean with a surprisingly vast amount of tea, coffee and milk, no portion control... More 

Was this review helpful? Yes
Senior Reviewer
7 reviews 7 reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Visited the Queens with my wife and daughter on May Bank Holiday Monday for a carvery tea. The attentive staff showed us quickly to a nice table and explained the menu. We all wanted the carvery having had a good experience of it previously. We went to get our meat and were given plenty of ham and Turkey. The ham... More 

Was this review helpful? Yes 2
The_Queens_Royal, Front Office Manager at The Queen's Royal, responded to this review

Dear Bank Holiday customer, Thank you so much for your lovely comments regarding our carvery which we pride ourselves on very much- we do have a full menu with a wide variety of dishes, but the carvery proves favourite every time! Sorry about the heat on that day- it had indeed been very busy and the heat from the carvery... More 

ireland
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 27, 2015

Stayed for one night as we were going to a concert in the Floral Pavillion - which was perfect as the hotel is literally a few hundred yards from the venue. Bar staff friendly and polite, room clean and pleasant & breakfast very nice. I highly recommend this hotel.

Was this review helpful? Yes
The_Queens_Royal, Front Office Manager at The Queen's Royal, responded to this review

Thank you so much for your comments, it really means a lot to us and we enjoyed having you to stay.... you can come again! From all of the staff at The Queen's Royal More 

England
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed April 26, 2015

Had the Sunday carvery and paid in cash. Walked out and was followed by a member of staff who insinuated I hadnt paid. I went back in and spoke to the person I had paid. No apology to me for embarrassing me in front of other customers. Make sure you get a reciept! !

Was this review helpful? Yes
The_Queens_Royal, Front of House Duty Manager at The Queen's Royal, responded to this review

I can only apologise for your recent experience at The Queens. I am the member of staff who you paid your bill to. Obviously the situation we put you in was embarrassing and I would just like to offer you an explanation for why this has occurred. When you paid your bill I was in the middle of taking multiple... More 

Travelers are raving about these New Brighton hotels

Walsall, United Kingdom
Senior Contributor
29 reviews 29 reviews
9 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed April 20, 2015

Stayed here on Saturday 18th April, we had 6 double rooms and then a table in the restaurant on the evening for 21 of us. The rooms were brilliant, food and service fantastic. We moved from the restaurant into the hotel bar and had a great evening in there, drinks not to expensive which is a bonus for hotels! Breakfast... More 

Was this review helpful? Yes 1
The_Queens_Royal, Front Office Manager at The Queen's Royal, responded to this review

Thanks so much- you were all an absolute joy to have around the hotel that weekend, and was the genuine feedback from all of the staff. If only all weekend holiday makers were as pleasant as you..... Kindest Regards, All of us here at The Queen's Royal More 

Liverpool, United Kingdom
Contributor
17 reviews 17 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed April 12, 2015

Spent a night at this hotel and was quite surprised how friendly staff were and helpful. Rooms were comfortable and clean and breakfast was lovely. We actually went down for breakfast to early, but were served straight away.

Was this review helpful? Yes 1
The_Queens_Royal, Front Office Manager at The Queen's Royal, responded to this review

Dear San74, Thank you very much for your response, we're pleased that you enjoyed your breakfast- we will always accommodate our guests/diners, even outside of advertised hours if at all possible. Hope to see you again soon, Vicky More 

Liverpool, United Kingdom
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed April 11, 2015

Stopped for some lunch, absolutely gorgeous. Prices are good, service was spot on, food came out quickly. There is a carvery inside aswell, would definitely go back there. Nice outside area where we sat as the weather was lovely.

Was this review helpful? Yes 2
The_Queens_Royal, Front Office Manager at The Queen's Royal, responded to this review

Hi, Thanks very much for your lovely feedback, it is so nice to sit outside when the weather's nice- if only it was like that all the time! Look forward to seeing you again. Kind Regards, Vicky More 

Llandudno, United Kingdom
Contributor
11 reviews 11 reviews
3 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed April 5, 2015

Really enjoyed the roast here , meat was lovely so was veg and gravy delicious. Chef was really friendly. Nice atmosphere to. We go out for roast most weeks and husbands a chef so very fussy but we thought its was great. Would defo come back if in the area

Was this review helpful? Yes 2
Peterborough, UK
Top Contributor
128 reviews 128 reviews
37 hotel reviews
79 helpful votes 79 helpful votes
3 of 5 stars Reviewed April 5, 2015 via mobile

We went here for a family celebration meal. We had various starters and mains, some of which were nice but some weren't enjoyed as much. The carvery was very good, with nice meat and plenty of accompaniments. Also the service was very good and the staff very friendly. Ok but not brilliant.

Was this review helpful? Yes 1
Perth
Top Contributor
133 reviews 133 reviews
23 hotel reviews
71 helpful votes 71 helpful votes
5 of 5 stars Reviewed March 23, 2015

Booked this hotel for a quick overnight stop as we were attending a function elsewhere! What a place! It really is that good. Great sized rooms with sea views. Good sized bar area with a wide range of beers and spirits all at very reasonable prices. The staff are absolutely brilliant nothing is too much trouble and they are all... More 

Was this review helpful? Yes 4
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