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The Castle & Ball Hotel

3.0 of 5 High Street, Marlborough SN8 1LZ, England
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Certificate of Excellence 2014
The Castle & Ball Hotel
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The Castle & Ball Hotel
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346 reviews from our community

Traveler rating
    138
    132
    46
    19
    11
See reviews for
51
179
7
25
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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    (346)
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    (102)
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    (69)
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2 reviews
2 of 5 stars Reviewed 1 week ago NEW via mobile

Food poor, sausages must have been hanging around for hours all hard and tough. At that price you would expect them cooked to order. If I hadn't been so hungry after waiting ages for food to arrive I would have sent them back. Will not be returning

Was this review helpful? Yes 3
Old_English_Inns99, Manager at The Castle & Ball Hotel, responded to this review

I am so sorry to hear about your bad experience with us. Mistakes like this don't happen often, and I hope you will consider coming back to hopefully have a nicer meal and restore your faith in our hotel. More 

Lymington
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

My husband and I have stayed at the Castle and Ball previously and were very satisfied again this time. The Staff are friendly and the bed was comfortable. We also had Sunday lunch there, and drop in for lunch if we are in Marlborough on a weekday.

Was this review helpful? Yes 1
Old_English_Inns99, Manager at The Castle & Ball Hotel, responded to this review

Thank you for leaving us such a lovely review, and thank you for pointing out the rooms higher up can still be quiet even though they over look the High Street. Its a great view. I hope you will come and stay again soon. More 

Contributor
17 reviews 17 reviews
9 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 1 week ago

We stay at the Castle and Ball at least once a year and thoroughly enjoy ourselves. We have had some issues with our rooms in the past , which have all been dealt with in a speedy and friendly manner. If you are looking for a gourmet, deluxe experience then this is not the hotel for you, but if you... More 

Was this review helpful? Yes 2
Old_English_Inns99, Manager at The Castle & Ball Hotel, responded to this review

Thank you do much for your review. I have a little clue who you are and we are so happy when we see you are all due to check in! Guests like yourselves make our job a pleasure. We hope to see you again next year. More 

Bedford, United Kingdom
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Nice oldie worlde hotel, only stayed one night ( Saturday) , do not expect a contemporary room but a room full of character, be careful when you go up the stairs as they tend to creek and are probably the original stairs from the 1700s I had a full English breakfast on the Sunday morning which was very good, the... More 

Was this review helpful? Yes
Old_English_Inns99, Manager at The Castle & Ball Hotel, responded to this review

Thank you for your review. Thank you for mentioning breakfast, I shall pass on your compliments to the kitchen. I hope you will book again for another stay, please feel free to call us to request a certain room if you have a favourite. More 

Portland, United Kingdom
1 review
5 of 5 stars Reviewed 2 weeks ago

We stayed at the Castle and Ball on 7th December 2014 a yearly occasion where we meet up with other family members. We had a lovely room the staff were great we had a small problem with the Sunday meal but this was soon rectified. We look forward to seeing you next year and once again thank you David and... More 

Was this review helpful? Yes
Old_English_Inns99, Manager at The Castle & Ball Hotel, responded to this review

It was lovely to see you. I am so sorry about the problem with your meals but I'm glad we were able to sort it out quickly. We look forward to seeing you again next time. More 

somerset
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

With friends we had an night at the Castle & Ball and found everything was excellent, rooms, meals and the care given by the staff could not have been better, two of the staff Michaela and Sean deserve a special mention !! The breakfast, as has been said, was great ! Marlborough is a delightful town, with so much to... More 

Was this review helpful? Yes
Old_English_Inns99, Manager at The Castle & Ball Hotel, responded to this review

What a lovely review, thank you very much. I will pass on your compliments to Sean and Micheala. We hope you will come and stay with us again soon. More 

England
Senior Contributor
49 reviews 49 reviews
20 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed November 17, 2014

I regularly take advantage of the very good value lunch meals at this very old historic hotel. However, the decor is looking in need of a spruce up in the dining area. Many people choose to eat their meals in the much more ambient bar area rather than in the dingy restaurant. Service is always friendly and efficient but my... More 

Was this review helpful? Yes
Old_English_Inns99, Manager at The Castle & Ball Hotel, responded to this review

Thank you for your feedback. I will discuss getting sherry in for the bar. The meal sizes are very generous, better too much than not enough lots of our customers say. Thank you for commenting on the friendly service, the team are great here, and really enjoy their jobs. Hope you will back for another meal soon. More 

London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 of 5 stars Reviewed November 15, 2014

To pull up in the beautiful market square then receive such a warm friendly welcome for us and our dog - wonderful. The restaurant was very busy but we were served in good time with an excellent meal. Breakfast great too!

Was this review helpful? Yes
Old_English_Inns99, Manager at The Castle & Ball Hotel, responded to this review

Thank you for your review, it's great for possible future guests to see we are dog friendly, so thank you for putting that in your comments. Our restaurant is the only place that dogs can't go, but the menu is the same in the lounge area, glad that you were able to be served quickly on a busy night. Hope... More 

Peterborough
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 14, 2014

Booked via Tesco Club card for a a 2 night weekend break. We made the booking at the start of the year with a very open mind having never stayed in Marlborough before but we liked the 'look of the place'... Checked in Saturday teatime - all very smooth and seamless. Our room was located in a separate annex building... More 

Was this review helpful? Yes 1
Old_English_Inns99, Manager at The Castle & Ball Hotel, responded to this review

I remember your stay well, horrible time with boiler problem's that are thankfully all fixed now. Thank you for understanding, it is so hard when things go wrong, all we can do is try to fix a problem as soon as possible. It's great to hear you had a nice stay with us despite the issues, I really hope you... More 

Bournemouth
Top Contributor
66 reviews 66 reviews
14 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed November 10, 2014

We have been trying to visit Marlborough for about a year and had determined to stay at this Hotel. What a treat ! We eventually got a room overlooking the High Street on the 2nd Floor. Very warm and comfortable. This is an old coaching inn, so expect wonky floors, ceilings, and stairs. They all add to the atmosphere and... More 

Was this review helpful? Yes
Old_English_Inns99, Manager at The Castle & Ball Hotel, responded to this review

Thank you so much for taking the time to leave us such a lovely review. We are constantly told of how the staff are great, but we never tire of hearing it and it keeps making them smile to see it written on Trip Adviser! It's great to hear that after waiting a year to visit the town, it didn't... More 

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Additional Information about The Castle & Ball Hotel

Address: High Street, Marlborough SN8 1LZ, England
Location: United Kingdom > England > Wiltshire > Marlborough
Price Range (Based on Average Rates): $
Hotel Class:3 star — The Castle & Ball Hotel 3*
Number of rooms: 37
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Also Known As:
The Castle And Ball Hotel
The Castle & Ball Hotel Marlborough, UK - Wiltshire
Castle Ball Marlborough

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