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All 4 Devizes hotels

The Castle Hotel

3.0 of 5 Hotel   |   New Park Street, Devizes SN10 1DS, England
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The Castle Hotel
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85%
Ranked #1 of 4 Hotels in Devizes
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 weeks ago
Mike B London, United Kingdom
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104 reviews from our community

Traveler rating
    55
    34
    10
    4
    1
See reviews for
19
27
2
24
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
London, United Kingdom
Contributor
13 reviews 13 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

As other reviewers have highlighted, the Castle is conveniently located in the centre of Devizes. A traditional English inn with charming and polite staff. The food was excellent, both breakfast (with the option of a cooked breakfast) and dinner.

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CathedralHotel, Owner at The Castle Hotel, responded to this review

Dear Mike Thank you for your lovely feedback about our hotel and particularly the welcome that you got from the staff. We are all delighted to hear that you had a great stay. We look forward to seeing you again soon. Kind Regards Gary Morse Owner More

United Kingdom
Top Contributor
206 reviews 206 reviews
25 hotel reviews
123 helpful votes 123 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We decided to stay here as it was top on Tripadvisor. It is situated on the edge of town, a couple of minutes walk into town. Our spacious family room on the first floor was a surprise, four lovely bright windows, a large clean bath/shower room with large soft towels, light oak double and single comfortable beds with fresh clean... More

Was this review helpful? Yes 1
CathedralHotel, Owner at The Castle Hotel, responded to this review

Dear SavetheBees Thank you for your fantastic review of our hotel, especially your great compliments for John and Helen. Both are delighted to have such glowing praise. I'm sorry that parts of the hotel are not to your taste. As you pointed out, we are in the midst of updating the rooms and will follow this with the corridors. I... More

2 reviews
5 of 5 stars Reviewed 3 weeks ago

This is the third time we have stayed at this charming hotel. The staff are very welcoming from the receptionist to the ladies that serve breakfast. The mainly young staff are an asset to the hotel -the management must have a knack for choosing and nurturing such a polite and helpful crew. Nothing is to much trouble. The food is... More

Was this review helpful? Yes
CathedralHotel, Owner at The Castle Hotel, responded to this review

Dear Tilly Thank you for your lovely review of our hotel. I'm absolutely delighted that the staff were so friendly and helpful. I've passed your comments onto the team and they are equally delighted to have impressed you during the stay. We look forward to seeing you again soon. Kind Regards Gary Morse Owner More

Bristol, United Kingdom
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The hotel is situated right in the middle of the town - very convenient for our business trip. Booking was by telephone and, like the welcome was very efficient while being friendly. Room 5 turned out to be overlooked by the beer garden/terrace making privacy almost impossible. It was possibly the dreariest, grubbiest hotel room we have ever stayed in.... More

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CathedralHotel, Owner at The Castle Hotel, responded to this review

Dear Philip Thank you for staying at the Castle Hotel and for taking time to post a review. Thank you for your very kind words about the friendly and efficient nature of your welcome and the good service that you received. I'll pass your comments onto the team. Thank you also for the complimentary words about dinner, I'm glad that... More

Northampton, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

A most welcoming, friendly place to stay. We enjoyed the friendly atmosphere, from staff in particular and our room was spacious and clean. The atmosphere was very relaxed and its' position so close to the shops made walking into the centre easy. The breakfasts and dinners were both well presented and great value. Staff contact with us was always pleasant... More

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CathedralHotel, Manager at The Castle Hotel, responded to this review

Dear Tim Thank you for staying at the Castle Hotel and for taking time to leave such a lovely review. It comes as a huge boost to all of the team to read such positive feedback. They really do work hard to make customers as comfortable as possible, so such recognition is massive for them. Genuinely, thank you! Kind Regards... More

Gidea Park, Essex
Contributor
17 reviews 17 reviews
6 hotel reviews
24 helpful votes 24 helpful votes
1 of 5 stars Reviewed August 11, 2014

Sadly I have to write a review which I feel uncomfortable with, but having travelled for well over 30 years, I feel pretty upset with The Castle. We arrived into Devizes on Saturday night and were lucky enough to get a car space under the hotel. The reception area looked old and tired, but the welcome was pleasant and I... More

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CathedralHotel, Owner at The Castle Hotel, responded to this review

Dear Rosie Let me first say that I am very sorry and extremely disappointed that you did not enjoy your stay in Devizes. It's really hard to hear that we have left someone feeling so upset. Please be assured that everyone at the Castle has read your feedback and your comments are taken very seriously. You are absolutely correct about... More

Reading, United Kingdom
1 review
5 of 5 stars Reviewed July 21, 2014

I organised a cycle ride from Sandhurst to Bristol for a group of 17 people, we stayed at the Castle on Saturday evening (19 July 2014) and also had our evening meal at the hotel. The service we received was excellent, we were greeted by 17 pints of ice cold water which was much welcome after our ride. The service... More

Was this review helpful? Yes
CathedralHotel, Owner at The Castle Hotel, responded to this review

Dear Steve Thanks choosing the Castle Hotel as your stopover in Devizes and thank you for your very kind words, it's greatly appreciated. We hope to see you again on your next journey through. Kind Regards Gary Morse Owner More

Camberley, United Kingdom
Contributor
14 reviews 14 reviews
7 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed July 21, 2014

17 of us stayed in this hotel overnight while cycling from Sandhurst to Bristol. From beginning to end it was a great place to stay....imagine 15 of us arriving dirty and wet with 15 bikes and baggage all at the same time...there was safe undercover storage for the bikes and the staff were so welcoming and helpful it made the... More

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CathedralHotel, Owner at The Castle Hotel, responded to this review

Dear Alison Thank you so much for your fantastic review. I'm delighted that the team looked after your needs so well and made a good impression. It is a huge motivation to receive such wonderful feedback and the team are delighted that you left so happy. We hope to see you again soon. Kind regards Gary Morse Owner More

Kuwait, Al Kuwayt, Kuwait
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed July 18, 2014

Booked after DBF13, the Castle has maintained its warm, friendly atmosphere. A decent night's sleep on a comfy bed with a good breakfast sets you up for the day. Had a meal in the bar on one evening this time and the Castle maintained its standards. Booked again for DBF15! thank You!!

Was this review helpful? Yes
CathedralHotel, Owner at The Castle Hotel, responded to this review

Dear John Thank you once again for choosing the Castle Hotel for your visit to the beer festival. I'm so pleased that you continue to enjoy your time with us and we look forward to seeing you again next year. Kind Regards Gary Morse Owner More

2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 14, 2014

Good points, great breakfast and attentive staff serving it. Bad points, everything else. There seems to be a lack of interest here and also little attention to detail. For example, my bed was not made properly. How difficult is it to make a bed with just a duvet on it? No tea or white sugar in room. Resolved by duty... More

Was this review helpful? Yes
CathedralHotel, Owner at The Castle Hotel, responded to this review

Dear Chris, Please accept my apologies for the errors that have occurred during your stay at the Castle Hotel. I can see how your experience would leave you with the perception that there is a lack of attention to detail. I'm sorry that your stay was impacted by some mistakes and I'm equally sorry that we have left you dissatisfied... More

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Additional Information about The Castle Hotel

Address: New Park Street, Devizes SN10 1DS, England
Location: United Kingdom > England > Wiltshire > Devizes
Price Range (Based on Average Rates): $$
Hotel Class:3 star — The Castle Hotel 3*
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Also Known As:
Castle Hotel Devizes
The Castle Hotel Devizes, Wiltshire

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