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The Castle Hotel

Certificate of Excellence
New Park Street, Devizes SN10 1DS, England
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130 reviews from our community

Traveler rating
    65
    42
    15
    7
    1
See reviews for
23
36
2
33
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Wokingham, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I was cycling from Reading to Bristol with a group of 5 friends and we booked this hotel as a stopover. We found the staff extremely helpful and attentive. We were able to secure our bikes in a locked room overnight. The rooms were clean and comfortable and the food was freshly cooked and excellent quality with good portion sizes... More 

Was this review helpful? Yes 1
Bucks
Top Contributor
103 reviews 103 reviews
83 hotel reviews
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This is an nice old building, pub / eating area downstairs with rooms on a couple of floors above. Rooms are quite small and in need of some attention, though no real issue. Food in the bar pretty good, reasonable price, breakfast OK, usual few cold items and cooked to order hot breakfast. All the staff friendly and helpful. Internet... More 

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OldSarumHotelsLtd, Owner at The Castle Hotel, responded to this review

Dear woggsy Thank you for staying at the Castle Hotel and taking time to leave a review. We appreciate your balanced appraisal of our hotel and I'm pleased that you had a pleasant stay. We certainly hope to see you again soon. If you visit Devizes again, please do give us a call and we will endeavour to make your... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 weeks ago via mobile

Stayed here a couple of times as visit family in Devizes I've stayed in the bear hotel and was very upset with the room and facilities and breakfast was not great, so I was recommended the castle hotel and I now will only ever stay there the land lord is very friendly and welcoming and polite the rooms are very... More 

Was this review helpful? Yes 1
OldSarumHotelsLtd, Owner at The Castle Hotel, responded to this review

Dear Johnsey Thank for staying with us at the Castle Hotel. I'm delighted that you have had numerous comfortable stays with us and have been well treated by our staff. I'll pass your kind words onto the team. We look forward to seeing you again soon. Kind Regards Gary Morse Owner More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 5 weeks ago

My self along a friend, recently stayed here for a week whilst both working in Devizes. This place was paid for by our employer and I certainly would not recommend it to anyone else. The Bar was very clean and well presented but when you got to the rooms, that was another story. The house keeping was terrible, with poor... More 

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OldSarumHotelsLtd, Owner at The Castle Hotel, responded to this review

Dear Andrew I'm sorry that you did not enjoy your stay at the Castle Hotel. Please let me apologise for the error of not changing your towels on one occasion, this was an obvious oversight by an individual member of staff. We do have checklists for all rooms, so they are double checked for cleanliness everyday. I'm sorry that you... More 

1 review
5 of 5 stars Reviewed April 23, 2015

The Landlord, Landlady and their staff were very friendly and we were made to feel most welcome. The rooms were very clean and spacious. Everything you needed in the room was at hand. There was also free WIF in the Hotel.The Evening meal and Breakfast was exceptional, what we asked for was cooked to perfection, nothing was to much trouble.... More 

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OldSarumHotelsLtd, Owner at The Castle Hotel, responded to this review

Dear aljonaon Thank you for your very kind words about our hotel and staff. I'll pass your compliments onto the team, they'll be delighted to get such positive feedback. Kind Regards Gary Morse Owner More 

Ohio
2 reviews
2 of 5 stars Reviewed April 20, 2015

Booked online for a business trip, the room was dark and small. The road kept me awake, although that can not be avoided with the Hotel located on a main road. No one there to register with on arrival and I had to go to the bar. Staff seemed rushed and consequently the customer service was not as expected. Stayed... More 

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OldSarumHotelsLtd, Owner at The Castle Hotel, responded to this review

Dear Sam Thank you for staying with us again. I'm sorry that this visit was not as pleasant as you first. It is embarrassing that our customer service fell short of our own standards on this occasion, as we pride ourselves on customer care. If you do choose to give us another chance, please contact Steve Coombes our General Manager,... More 

Wellingborough, England, United Kingdom
Top Contributor
51 reviews 51 reviews
15 hotel reviews
94 helpful votes 94 helpful votes
3 of 5 stars Reviewed March 28, 2015

Attractive exterior. Friendly staff. Free wifi which works. Small but adequate bedroom. Rather undistinguished breakfast - but again friendly staff. Pay and disply car park across road (free overnight 6pm-8am).

Was this review helpful? Yes 1
OldSarumHotelsLtd, Owner at The Castle Hotel, responded to this review

Dear Mark Thank you for staying and the Castle Hotel. I'm glad that you had a pleasant stay and that the staff treated you well. We hope to see you again soon. Kind Regards Gary Morse Owner More 

Sidmouth, United Kingdom
Contributor
11 reviews 11 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed March 19, 2015

We stayed overnight tonight break our journey. The back room we stayed in was quiet and comfortable but nothing out of the ordinary. But everything else about this hotel was. The reception was friendly, the staff were friendly and the restaurant was very good.. We searched the town for somewhere special to eat and decided we might as well eat... More 

Was this review helpful? Yes 1
OldSarumHotelsLtd, Owner at The Castle Hotel, responded to this review

Dear Les Thank you for your fabulous review of the Castle Hotel. I'm so pleased that you found our team to be so friendly, they'll be delighted to get such great feedback. We certainly hope to welcome you back soon. Kind Regards Gary Morse Owner More 

Weymouth
Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 13, 2015

We have had several really excellent meals here over the past few weeks. The food is cooked to perfection and the ingredients good quality. The staff are friendly and attentive. My only small comment is that the bar is quite cold and door to kitchen very noisy. however, we will definitely be back again as the food definitely compensates.

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OldSarumHotelsLtd, Owner at The Castle Hotel, responded to this review

Dear Larkel Thank you for your by kind words regarding the Castle Hotel. I'm delighted that you have enjoyed a number of visits to our restaurant. Regarding the squeaky door, it has been fixed as of my last visit! Apologies that it hadn't been done sooner, it was indeed quite annoying! Thanks again for your continued custom and for your... More 

Cupar, Scotland, United Kingdom
Top Contributor
90 reviews 90 reviews
45 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed March 2, 2015

Stayed for one night on business. Traditional style coaching inn, with bar and restaurant in the centre of Devizes. Lucky to get a car space at the hotel otherwise local NCP nearby. Had meals in the bar which were good standard pub style menu meals. All tasty and hot and good friendly service. The room was a little dark and... More 

Was this review helpful? Yes
OldSarumHotelsLtd, Owner at The Castle Hotel, responded to this review

Dear Bernie Thank you for staying with us at the Castle Hotel, I'm glad you enjoyed your stay. Please accept my apologies for the initial temperature in the room. Following your feedback, we checked the settings on our boiler and have made some adjustments throughout the hotel. Thanks again for your kind words. Gary Morse Owner More 

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