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Bug & Spider

221 Oxford Road, Calne SN11 8AW, England
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Bug & Spider
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1 room 1 guest
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Ranked #9 of 11 Calne B&B and Inns
A recent review
3 of 5 stars Reviewed April 27, 2015
PreeceFamily2013 Paignton, United Kingdom
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35 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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London
Level Contributor
44 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
2 of 5 stars Reviewed 4 weeks ago

This is a run-down and musty place that we didn't enjoy staying at. We were checked in at the bar by a well-meaning but very confused lady who showed us to our room, which was clean enough but very old and tired with a stale smell and a tiny bathroom. The view was of an overgrown garden and the pub... More 

Was this review helpful? Yes 3
Carrie D, assistant manager at Bug & Spider, responded to this review

We're very sorry you had an unpleasant stay with us and we do take our reviews very seriously. At the time of your stay we were undergoing some refurbishment to better the place. Refurb of the pool room and dining area are now complete and the rooms and showers are being done next. Thankyou for your review and again were... More 

Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I wouldn't recommend this hotel it was filthy the shower was disgusting I know the hotel is under improvements but there's no excuse for a room being filthy on the plus side the lovely lady was very helpful

Was this review helpful? Yes
Carrie D, assistant manager at Bug & Spider, responded to this review

We are very sorry you had a bad experience here. The rooms are not filthy but they are in need of decorating and fixing up. The showers are old but we are in the process of refurbishing the place. The pool room and new restaurant are now finished and we will now be starting on the rooms. New showers cubicles... More 

Travelers are raving about these Calne hotels

Poynton, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed July 7, 2015

The rooms in desperate need of renovation, a lick of paint would not go amiss. The rooms had put you up beds, but no sheets or pillows. If you look out of the window there an over grown drive way. With a good tidy up though it could be fine.

Was this review helpful? Yes
Carrie D, assistant manager at Bug & Spider, responded to this review

Thankyou for your review. We're sorry you didn't enjoy your stay and we are current in the process of refurbishing the place. Over the past month we have done a lot of work and it's looking amazing. All en suite bathrooms will be done next and bedrooms will be decorated. Sorry again for your unpleasant stay More 

Cardigan, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed June 17, 2015

Stayed for 2 night's 5th 6th june1st room we got moved from as the shower had sunk and the tiles had gaps and the mould was going up the shower cubicle. The next room wasn't as bad in that the shower was not sinking. Shower so small that uf you are a little on the large size it's a no... More 

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Bath, United Kingdom
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed June 15, 2015

The only positive was the parking Not a place that recognises customer service - rooms had adequate facilities and although relatively clean, were very tatty - in need of lots of TLC. The TV was the size of a laptop screen that we couldn't even see, as it was on top of a high shelf in the corner. Mattresses were... More 

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Milton Keynes
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed June 14, 2015

There was a group of us who recently stayed at this bed and breakfast for one night as it was convenient to where we were visiting. On arrival we were 'greeted' and I use the term loosely, by the girl behind the bar, she confirmed our reservation and gave us the key to our room, there was no mention of... More 

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Pembrokeshire, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed June 7, 2015

we stayed for 2 nights in this poor excuse for a hotel. The room was a good size, in desperate need of a makeover but we could have lived with it until we looked in the bathroom. The shower tray had sunk by an inch or more leaving a gaping hole around both walls of the shower. And if the... More 

Was this review helpful? Yes 1
Northolt, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed May 3, 2015

Went to this hotel 5 years ago and was pleased with the plain but clean room. On returning it seems that they have not spent any money on the upkeep in the last 5 years especially with the showers. There was thick mould all around the base of the shower and a large gap in the tiles which was full... More 

Was this review helpful? Yes 1
Paignton, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed April 27, 2015

We stayed one night as we were in calne for a family wedding. We booked over the phone and they couldn't of been more helpful but on arrival the lady didn't know how to book us in so this took a while. The building is in need of a bit of tlc and so is the bar we were surprised... More 

Was this review helpful? Yes 2
Manchester, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed March 25, 2015

Approaching a recent business trip, I booked a room at this hotel for 2 weeks through an external booking site. I chose the hotel for 2 main reasons, 1) Proximity to the course I was attending in Chippenham, 2) The No Pets Allowed policy advertised. I am severely allergic to both Pet hair and follicles and therefore cannot stay anywhere... More 

Was this review helpful? Yes 3
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