We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

The Craiglands Hotel

Cowpasture Road, Ilkley LS29 8RQ, England
Hotel amenities
Book on
TripAdvisor
Trusted partner. We work with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
1 room 1 guest
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 3 more sites!
Professional photos
The Craiglands Hotel
View Map
Add Photo Write a Review

738 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    188
    184
    134
    126
    106
See reviews for
106
344
21
39
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (159)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
  • All months
    (738)
  • Mar-May only
    (189)
  • Jun-Aug only
    (191)
  • Sep-Nov only
    (170)
  • Dec-Feb only
    (188)
All months
Bracknell, United Kingdom
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

This place needs some proper attention to the fabric of the hotel generally, as many parts are in a poor state of repair and/or need cleaning. The service at breakfast is poor as they keep changing the room in which breakfast is served, meaning that the distance to the kitchen can be a long way. The breakfast buffet items do... More 

Was this review helpful? Yes
TheCraiglandsHotel, General Manager at The Craiglands Hotel, responded to this review

Dear Guest I am sorry that on this occasion that you were disappointed with your stay. I treat all feedback with the utmost seriousness and I am currently investigating this matter. We are currently refurbishing throughout the bedrooms to raise the standards, but I will also pass your comments to our directors. Please feel free to contact me on 01943... More 

Burton upon Trent, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

The staff were generally helpful. After the first night I requested a change of room as the bed was the worst I have ever slept on ,it was twin beds put together but one mattress was completely different and it was like having a tight rope down the middle! Both rooms could have done with sprucing up especially the bathrooms.... More 

Was this review helpful? Yes
TheCraiglandsHotel, General Manager at The Craiglands Hotel, responded to this review

Dear Guest Thank you for taking the time to write a review about your recent visit to The Craiglands Hotel. I am really sorry to hear that your stay was not up to expectations, we are currently undergoing refurbishment throughout the hotel and bedrooms which is an on-going process. I do hope this did not spoil your anniversary weekend, and... More 

Bristol
Level Contributor
38 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 stars Reviewed 1 week ago

Just returned from two night break bought by family members under a voucher scheme . Arrived early and Receptionist , Claire , arranged for early occupation which was much appreciated . Allocated Room 108 on first floor which was at front of building over main entrance . Room was light and airy with plenty of storage space and Bathroom was... More 

Was this review helpful? Yes
TheCraiglandsHotel, General Manager at The Craiglands Hotel, responded to this review

Dear Guest Thank you for taking the time to write a review about your recent visit to Craiglands Hotel. I am delighted that you enjoyed your stay and we have noted your comments about breakfast, which we have since been addressed. We look forward to seeing you next time you are visiting the area. Kind regards, Gary Naylor General Manager More 

Level Contributor
32 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I stayed at this hotel early 2014, and found that it was a little "tired" and would benefit from a good modernisation program throughout.. On a plus side the bed was very comfy, nice breakfast, and very close to the town of Ilkley. My shower in the bathroom was intermittent and I did mention it to reception on check out.... More 

Was this review helpful? Yes
TheCraiglandsHotel, General Manager at The Craiglands Hotel, responded to this review

Dear Guest Thank you for your comments, I'm glad you enjoyed your nights sleep and your breakfast the following morning during your stay. The hotel is going through an extensive refurbishment programme throughout the public areas and hotel bedrooms, but as you can appreciate this is on-going but we do have the backing of our directors in this. I hope... More 

1 review
1 of 5 stars Reviewed 2 weeks ago

Upon arrival we were met at reception by a male who advised it was his first day. He was on his own with no help and was unable to book us in. Finally someone else arrived and we were escorted to our room as the lift was not working. We were led to a really small double bedroom, I advised... More 

Was this review helpful? Yes
TheCraiglandsHotel, General Manager at The Craiglands Hotel, responded to this review

Dear Guest I am sorry that on this occasion that you were disappointed with your stay. Unfortunately I just taken over as General Manager last week as was not aware of your complaint until now. I treat all feedback with the utmost seriousness and I am currently investigating this matter. We have already made steps to increase room checks, implement... More 

Travelers are raving about these Ilkley hotels

Bradford, United Kingdom
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed 2 weeks ago

My partner and I stayed here on Friday August 14th 2015. We arrived early and requested our bags be taken to our room once it was ready. We arrived back at the hotel later that evening to find our bags still behind reception. We requested our bags be taken to our room as requested and decided to have a drink... More 

Was this review helpful? Yes
TheCraiglandsHotel, General Manager at The Craiglands Hotel, responded to this review

Dear Guest I am really sorry to hear that your stay was not up to expectations. Having only taken over as General Manager last week I am now aware of some of the issues you have raised during your stay. Please accept my sincerest apologies. Training programmes are now in place and will be carried out throughout the hotel to... More 

Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed here for two nights. The location is beautiful as is much of the hotel and we had a lovely view of the Yorkshire Moors from our room. However the quality of the beds was not great and both my partner and I didn't sleep well on either night. We also had to ask for bath towels for our... More 

Was this review helpful? Yes
TheCraiglandsHotel, General Manager at The Craiglands Hotel, responded to this review

Dear Guest Thank you for your comments, I am the new General Manager of the Craiglands Hotel and will be working with my team to ensure issues you encountered do not happen again. I can assure you these matters are being looked into and will be dealt with accordingly. Kind regards, Gary Naylor General Manager More 

Blackpool, England, United Kingdom
Level Contributor
5 reviews
5 of 5 stars Reviewed 3 weeks ago

Stayed here for one night. Lovely large room, clean and comfortable. Staff very friendly and attentive, especially Chris who served our dinner. Dinner was lovely, as was breakfast. Fab Victorian hotel, nice and relaxing.

Was this review helpful? Yes
TheCraiglandsHotel, General Manager at The Craiglands Hotel, responded to this review

Dear Guest Thank you for taking the time to write a review. I am delighted that you enjoyed your visit. I look forward to seeing you again in the near future. Kind regards, Gary Naylor General Manager More 

Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We popped in for a lunch in the main bar area and it was like the Mari Celeste no bar staff about and no other customers. When I informed the reception some one came and took our orders. Service was very slow but when food arrived wasn't dissapointed. As a bonus were able to use Tast Card. We like this... More 

Was this review helpful? Yes
TheCraiglandsHotel, General Manager at The Craiglands Hotel, responded to this review

Dear Guest Thank you for your feedback. I'm glad you enjoyed your lunch, but disappointed to hear about the service issue you encountered. We treat all of our comments with the utmost seriousness and we will be investigating the matter so that we can improve for all guests. Kind regards, Gary Naylor General Manager More 

Danbury, England
Level Contributor
38 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I first visited this Hotel a year ago and enjoyed the experience. It is conveniently located just a short walk from the centre of Ilkley. One week ago it was entirely different. I arrived to find two weddings taking place and many people smoking on the entrance steps. My room was directly above and smelt of smoke. Add to that... More 

Was this review helpful? Yes 1
TheCraiglandsHotel, General Manager at The Craiglands Hotel, responded to this review

Dear Guest I am really sorry to hear that your stay was not up to expectations. Steps have been made since I started at the hotel last week to move the smoking area away from the immediate front of the building, away from both rooms and other guests. Housekeeping issues are also been addressed as a priority. I would happy... More 

Questions? Get answers from hotel staff and past guests. Ask a question

114 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (103)
Viewed
Room/suite (35)
Viewed
Hotel & grounds (11)
Viewed
View from room (4)
Viewed
Dining (2)
Viewed
Bathroom (11)
Viewed
1:23
Videos (1)
Viewed
Other (39)

Management photos: Courtesy of the property manager

Viewed
All management photos (11)
Viewed
Room/suite (6)
Viewed
Hotel & grounds (2)
Viewed
Other (3)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Also consider these accommodations in or near Ilkley
0.3 mi away
BEST WESTERN Rombalds Hotel
0.5 mi away
Dalesway Hotel
Dalesway Hotel
#4 of 4 in Ilkley
3.5 of 5 stars 141 reviews
0.9 mi away
Innkeeper's Lodge Ilkley
Show Prices
Show Prices
Show Prices
5.9 mi away
Chevin Country Park Hotel & Spa
4.9 mi away
The Devonshire Arms Country House Hotel & Spa
5.4 mi away
Hollins Hall, Marriott Hotel & Country Club
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay