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Comfort Suites Hummelstown-Hershey

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320 Milroy Road, Hummelstown, PA 17036
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1 room 1 guest
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Comfort Suites Hummelstown-Hershey
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247 Reviews from our TripAdvisor Community

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Traveler rating
    117
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    22
    9
    9
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144
29
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21
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Baltimore, Maryland
Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

Spent a night the very last weekend of August. Asked for a quiet room and request was honored with a corner room on the 4th floor, away from any noise. Person that handled accommodation gets 5 stars for honoring special request. Notified hotel of a very late arrival and got there after midnight, and discovered that sink is leaking like... More 

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Tewksbury, MA
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 1 week ago

This was a little more than I normally like to pay, but it was convenient to Hershey and they allowed us early check in, so it was worth it. The room was fine, the sofa and chairs was nice as usually there is only one chair in a room. The bed was comfortable. They give you a hard and a... More 

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2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

I recently stayed at the Comfort Suites Hummelstown Hotel for three nights while visiting Hersheypark. The Hotel is approximately 7 miles from the park. Upon arriving for a 4pm Check In, I knew things weren't going to be good. Two families ahead of me were having trouble checking in, as their rooms weren't ready due to a lack of housekeeping.... More 

Was this review helpful? Yes 1
Joseph L, General Manager at Comfort Suites Hummelstown-Hershey, responded to this review

Hello Brian, I do apologize for the lack of service. Our goal is to provide excellent customer service and a clean room. We have since made major improvements in our staffing to provide the best possible guest experience. Sincerely, Joseph Lupoli General Manager More 

Washington, Pennsylvania
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

This hotel is a great option for visiting nearby Hershey. The rooms are very nice and the breakfast was very good. One morning there were even cheese omelets offered. The only trouble we had was an issue with the washing machine in the laundry but it didn't make a huge impact on the overall great visit. I would stay here... More 

Was this review helpful? Yes
Joseph L, General Manager at Comfort Suites Hummelstown-Hershey, responded to this review

Good Day, Thank You for your feedback regarding your stay at the Comfort Suites. I am glad that you enjoyed yourself and had a pleasant experience. Sincerely, Joseph Lupoli General Manager More 

Salisbury, Maryland
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 2 weeks ago

My family and I stayed at the Comfort Suites in Hummelstown for the dates of July 27th through July 29th. The night of July 28th, I had spoken to Emily at the front desk around 8:00 p.m. about an issue in our room. She had called the manager, Joseph Lupoli, at home that night and after moving us up one... More 

Was this review helpful? Yes 2
Joseph L, General Manager at Comfort Suites Hummelstown-Hershey, responded to this review

Hello, I do apologize for the delay in getting back your refund from Expedia. There were some issues with processing the credit initially. I hope that you would give us another opportunity to offer a great customer experience. Sincerely, Joseph Lupoli General Manager More 

2 reviews
2 of 5 stars Reviewed 2 weeks ago

First the good .... room was clean, hotel is very close to Hershey and the price was reasonable. The concerns are related to the Pool and breakfast.... First the web site states that the pool is heated. However my kids had to come out of the freezing pool in less than 5 min. It is certainly not heated and there... More 

Was this review helpful? Yes
Joseph L, General Manager at Comfort Suites Hummelstown-Hershey, responded to this review

Hello, I am sorry that you were frustrated with the hours of our breakfast. Our hours are everyday from 6:30 to 9:30. We try to keep it open later on the weekends when we have large groups at the hotel so guests can sleep in later. Sincerely, Joseph Lupoli General Manager More 

Jamestown, New York
Level Contributor
46 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed here for three nights for my daughters skating competition (Hershey Open). We really enjoyed our stay. Room was clean, beds and pillows are very comfortable, room is spacious, nice sleeper sofa, large mini-fridge, and quiet. They also have a delicious breakfast with many options. Your only 12 minutes from Hershey Park, Arena, and Chocolate World. And, the hotel... More 

Was this review helpful? Yes
Joseph L, General Manager at Comfort Suites Hummelstown-Hershey, responded to this review

Good Day, Thank You for your feedback regarding your most recent stay with us. I am glad that you enjoyed your time at the Comfort Suites and we look forward to seeing you soon. Sincerely, Joseph Lupoli General Manager More 

1 review
2 of 5 stars Reviewed 3 weeks ago

Received a call from front desk at 1115pm asking if I had checked, because their system was down, the wee checking to see if all guests were checked in. There was a knock on door at midnite and hotel staff started to come in with a key before I could get to door, reason was that he needed to check... More 

Was this review helpful? Yes
Joseph L, General Manager at Comfort Suites Hummelstown-Hershey, responded to this review

Good Day, I would like to apologize for you being disturbed so late during your stay. We had some issues with our hotel software and wanted to verify that you were in the room. I hope that you give us another opportunity to provide great customer service. Sincerely, Joseph Lupoli General Manager More 

Vienna, Virginia
1 review
5 of 5 stars Reviewed 3 weeks ago

We came here for a figure skating competition. Very kind, excellent and friendly service. We left behind some valuable items, and I want to thank housekeeping, Emily, and Brian at the front desk for their prompt attention. We would come back!

Was this review helpful? Yes
Joseph L, General Manager at Comfort Suites Hummelstown-Hershey, responded to this review

Hello, Thank You for your feedback regarding your stay and the great service that was provided to you by the staff. Sincerely, Joseph Lupoli General Manager More 

Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 4 weeks ago

We picked this hotel because of the location and price. First we get there around 530. They said the room was not ready. So they give us another room. The big problem was the bathroom. The water would not go down the sink or shower. We told the manager about he said it will be done. We get it not... More 

Was this review helpful? Yes 1
Joseph L, General Manager at Comfort Suites Hummelstown-Hershey, responded to this review

Good Day, I do apologize that you had issue with housekeeping. We have recently started with a new housekeeping company and are working towards getting these problems rectified. I hope that you would consider us again. Sincerely, Joseph Lupoli General Manager More 

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