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Hilton Garden Inn Hershey

Certificate of Excellence
3.0 of 5
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550 East Main Street, Hummelstown, PA 17036
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Hilton Garden Inn Hershey
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Ranked #2 of 4 Hotels in Hummelstown
Certificate of Excellence 2014
A recent review
4 of 5 stars Reviewed December 8, 2013
Ray P Culpeper, United States
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378 reviews from our community

Traveler rating
    189
    116
    48
    20
    5
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172
44
13
96
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Hilton Garden Inn Hershey
See the most recent reviews
Culpeper, United States
1 review
4 of 5 stars Reviewed December 8, 2013

very nice service; did not like the kids playing hockey in the hallways; also no exhaust fan in the bathroom. The staff should have not allowed the kids with their parents playing in the hallways. It was a safety hazard

Review collected in partnership with Hilton Garden Inn

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Emily D, Portfolio Reputation Manager at Hilton Garden Inn Hershey, responded to this review

Ray, Thank you for taking the time to share your experience. Please accept our sincere apology that other guests were disruptive to you. Please know that for safety reasons, we do not allow the use of full sized, or mini hockey sticks in the hotel. We will share your feedback with our reception team to ensure that it is being... More 

Waldwick, New Jersey, United States
Contributor
16 reviews 16 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 3, 2013

We stayed there over the 2013 Thanksgiving break. Everything about this hotel was great. The only negative thing was that the bed was a little hard. I had no issues but my wife did a little. The breakfast, pool, people and parking was great.

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Emily D, Portfolio Reputation Manager at Hilton Garden Inn Hershey, responded to this review

Michael, I am pleased that you were able to join us for Thanksgiving. Thank you for taking the time to share your experiences. I am so pleased that you enjoyed the hotel. If you have any questions about how ti adjust the firmness settings on the bed in the room please let our reception team know that they will be... More 

Pittsburgh, United States
1 review
5 of 5 stars Reviewed December 1, 2013

The facility's lobby, bar area, and room were quite pleasing - the decor was very welcoming and eye-appealing. I would've liked to have stayed a bit longer to enjoy them more! Bed was the most comfortable I've ever slept in! The room set-up was very accommodating. The in-room coffee machine was lovely.

Review collected in partnership with Hilton Garden Inn

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Emily D, Portfolio Reputation Manager at Hilton Garden Inn Hershey, responded to this review

Mary, Thank you very much for sharing your wonderful experience at our hotel with us. We try to make everyone’s visit memorable by providing the best comfort, the friendliest service, and the best of amenities and it is great to know that we met our mark. We look forward to welcoming you back again. Enjoy today! Emily P Dailey Portfolio... More 

Paterson, United States
1 review
5 of 5 stars Reviewed December 1, 2013

My stay here for the PA College Tour was excellent. I slept very well and the food was excellent. The accomodations made everything very comfortable especially since we had to get up early in the morning. I highly recommend this hotel.

Review collected in partnership with Hilton Garden Inn

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Emily D, Portfolio Reputation Manager at Hilton Garden Inn Hershey, responded to this review

Edgar, I am pleased that you were able to join us for your PA college tour. Thank you for taking the time to share your feedback regarding your most recent stay at our hotel. Your willingness to share your thoughts with us is genuinely appreciated. We wish you the best of luck on selecting a college and look forward to... More 

Chambersburg, Pennsylvania
1 review
4 of 5 stars Reviewed November 26, 2013

For a first stay, I thought this hotel was very nice in deed. Your pool temperature was warm enough And your hot tub was Hot!!! Soooo relaxing. Many a hotel has promised these amenities as inviting but usually fail to deliver---HILTON GARDEN INN HOTEL AT HERSHEY DELIVERED! The room was also comfortable and the kitchenette area was accomodating and well... More 

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Emily D, Portfolio Reputation Manager at Hilton Garden Inn Hershey, responded to this review

Mrs. R, I am pleased that you were able to join us for your conference. Thank you for taking the time to share your feedback regarding your most recent stay at our hotel.We are so delighted to hear you had a pleasant stay and that you enjoyed the hotel, with all of its distinctive amenities. We strive to provide the... More 

Summit, United States
2 reviews
5 of 5 stars Reviewed November 21, 2013

Excellent stay. Close to the parks. Very friendly staff and excellent breakfast! Would definitely stay here again. Free parking. very nice and clean rooms and the lobby is very chic. We ate breakfast the 2 days we were there and loved it. Very big selection. everything was fresh and the staff was very attentive.

Review collected in partnership with Hilton Garden Inn

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Emily D, Portfolio Reputation Manager at Hilton Garden Inn Hershey, responded to this review

Karla, Thank you for choosing us as your hotel during your last visit. It was a pleasure to have you and your family at our hotel. We appreciate you taking the time to share your feedback. We strive to provide the best possible service and guest experiences every day, and it’s always great to hear from our guests on how... More 

Dover, United States
1 review
5 of 5 stars Reviewed November 19, 2013

Extremely comfy beds & accommodations. Everything is top of the line, including having a keurig in my room!! Extremely clean & housekeeping staff was very friendly & helpful. Loved our stay!! Will definitely return & also highly recommend.

Review collected in partnership with Hilton Garden Inn

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Emily D, Portfolio Reputation Manager at Hilton Garden Inn Hershey, responded to this review

Chris, On behalf of our entire staff, thank you so much for your kind review. We certainly do strive to provide all of our guests with the level of quality and service that you described you received during your stay. We hope that you have an opportunity to visit us again soon. Thank you for taking the time to share... More 

Perth
Top Contributor
53 reviews 53 reviews
48 hotel reviews
60 helpful votes 60 helpful votes
3 of 5 stars Reviewed November 18, 2013

Contrary to some other reviewers, I didn't find anything to get all that excited about at this hotel. While Garden Inn's in general do a good job in offering relatively cheap accommodation within an upscale feel, the reality is that most of that feel is limited to the outside and the foyer. Once you get into the corridors and rooms,... More 

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Emily D, Portfolio Reputation Manager at Hilton Garden Inn Hershey, responded to this review

Gaz Perth, We appreciate you taking the time to share your feedback with us and tips for your fellow travelers. I am pleased that the location was convenient for your visit. We will be using your feedback as a training opportunity for our housekeeping and culinary team. I certainly hope that we have a chance to welcome you back again.... More 

Port St. Lucie
2 reviews
5 of 5 stars Reviewed November 6, 2013

I love this Hilton Garden Inn! Everytime I stay the service is amazing. Everyone is so friendly and helpful from the breakfast servers to the bartender, the front desk, the housekeepers and the General Manager! I love that I can get a great dinner and a glass of wine in the evening without having to leave the hotel! The rooms... More 

Was this review helpful? Yes
Emily D, Portfolio Reputation Manager at Hilton Garden Inn Hershey, responded to this review

Carla, On behalf of our entire staff, thank you so much for your kind review. We certainly do strive to provide all of our guests with the level of service that you described you received during your stay and I will certainly make sure I acknowledge the entire staff for their efforts. I am so pleased that you are enjoying... More 

Jersey Shore
Top Contributor
208 reviews 208 reviews
54 hotel reviews
116 helpful votes 116 helpful votes
3 of 5 stars Reviewed November 3, 2013

I travel all over the place and one of my favorite hotels to stay in are the Hilton Garden Inn's. Being it's off season in Hershey, I decided to stay here instead of the Hampton Inn that I always stay at when I'm in the area for business. I cannot say enough about the staff at the Hilton Garden Inn.... More 

Was this review helpful? Yes
Emily D, Portfolio Reputation Manager at Hilton Garden Inn Hershey, responded to this review

Waterfalls lover, Thank you so much for taking the time to share your feedback with us. Loyal Hilton guests often offer a particularly valuable insight into our property. Please accept my apologies that the fragrance in the room was overpowering for you. Please know that we have addressed this item with our team and it should not occur again. As... More 

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