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Extended Stay America - Philadelphia - Horsham - Welsh Rd.

2.5 of 5
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114 Welsh Road, Horsham, PA 19044
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Extended Stay America - Philadelphia - Horsham - Welsh Rd.
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A recent review
5 of 5 stars reviewed 1 week ago
Jessenyk Horsham, Pennsylvania
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50 Reviews from our TripAdvisor Community

Traveler rating
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    7
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    2
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Womelsdorf, Pennsylvania
Contributor
17 reviews 17 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 1 week ago

This hotel has much to be desired! The landscaping has not been trimmed yet this year, and the trash cans outside were overflowing with the previous evening's beer cans. It's advertised as including a free breakfast, which all it is, is coffee and granola bars. It is not very kid friendly at all. Will not be back here again!

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Philadelphia - Horsham - Welsh Rd., responded to this review

Your review for our hotel was recently brought to my attention. I am so disappointed that you weren't satisfied with your recent stay. Please accept my apology. As this hotel’s manager, I can assure you that I have met with our staff to ensure your experience is not repeated. Our team is committed to satisfying our guests, so we are... More 

Horsham, Pennsylvania
1 review
5 of 5 stars Reviewed 1 week ago

When I got here for an early check-in, the clerk said they were full due to a holiday weekend. They were short one housekeeper so the GM JESSICA was cleaning rooms. Very impressive. And ADAM was excellent due to switching me from a room I wasn't happy with to a much better room. The rooms are excellent for what I... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Philadelphia - Horsham - Welsh Rd., responded to this review

The staff and I read your review, and would like to thank you for writing such kind comments about our staff. It's great to hear that you were pleased with your stay and our amenities! Thank you again for sharing your comments with us. We look forward to hosting you again in the future. More 

Santa Rosa, California
Senior Contributor
29 reviews 29 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed April 24, 2015

We didn't have high expectations for this hotel, knowing it was a 2-star type place. And it met our expectations, pretty much. The room was large enough, with some storage space. No luggage racks though. It really isn't a great place to stay if you're not there for an extended period of time, since you won't get maid service or... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Philadelphia - Horsham - Welsh Rd., responded to this review

I appreciate you taking the time to write a review of your experience with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear that you were not satisfied with your recent stay. I discussed your comments with the team, and we are grateful for your feedback, as it will only help... More 

Queensbury, New York
Top Contributor
72 reviews 72 reviews
12 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed January 10, 2015

My son needs long term medical care from the Children's Hospital of Philadelphia, so we ended up having to relocate to Pa from NY. Extended Stay Horsham has made it as easy on us as they can. At $54 a night, it really is one of the best deals for extended stays with a real kitchen. Emily at the front... More 

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1 review
5 of 5 stars Reviewed December 2, 2014 via mobile

Excellent staff, quiet but easily assessable location. Clean , warm room with a comfortable bed. And the added convenience of mini kitchen, why stay anywhere else?? My only complaint is that in order to leave them a review it has to be 200 characters- like they are trying to force me to say things or say nothing at all SAD... More 

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Manager_11525, General Manager at Extended Stay America - Philadelphia - Horsham - Welsh Rd., responded to this review

I want to thank you for taking the time to post a review of your stay. I'm so pleased to hear that you enjoyed your stay with us. It is great to read that you received excellent service from our staff. We are proud to have provided you with a clean, warm, comfortable room. Thank you again for your kind... More 

Rio de Janeiro, RJ
Senior Contributor
33 reviews 33 reviews
32 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed November 29, 2014

As a standard of every Extended Stay you have a full kitchen and this hotel is located in the same block of a Walmart so you can enjoy great times in your room after a tour day in Phili. Horsham is a little bit far from downtown Phili, so i recomend to rent a car if you are planning to... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Philadelphia - Horsham - Welsh Rd., responded to this review

Thank you so much for posting a review of our property. I am glad to read that you were pleased with our location. It is so great to know that you enjoyed our free Wi-Fi and parking, and that you found us to be a great value. Thank you again for sharing your comments with us. We look forward to... More 

Oakville, Canada
Senior Contributor
45 reviews 45 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed November 4, 2014

Ample free parking, friendly staff, continental breakfast. However the rooms are not made up daily is that is important to you. Never did see any cleaning staff although it is clean. No restaurant or bar.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Philadelphia - Horsham - Welsh Rd., responded to this review

Thank you so much for your recent review of our hotel. I am glad to read that you received friendly service from my staff, and that you found out hotel to be clean. We sincerely appreciate you taking the time to share your feedback with us. We look forward to hosting you here again, should your travels bring you back... More 

Wilmington, Delaware
Senior Contributor
30 reviews 30 reviews
13 hotel reviews
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed October 17, 2014

Booked this place last minute, like 3 hours before I was heading to Phila for an event and wanted somewhere to sleep for the night instead of driving home so it wasn't the most convenient but that was my fault. The room was a good size, and clean, being an ex-smoker in a smoking room was brutal but thank God... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Philadelphia - Horsham - Welsh Rd., responded to this review

Thank you so much for choosing to stay with us. We sincerely appreciate you taking the time to provide feedback about your stay. We are very pleased to hear you were satisfied with your room size and cleanliness, and it means so much that you mentioned you would choose to stay with us again if in the area. The staff... More 

Lagos, Nigeria
Senior Contributor
28 reviews 28 reviews
12 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed September 22, 2014

Stayed in this hotel for two weeks. The hotel is located close to some shops and a walking distance to a big Walmart store. Hotel is clean and well maintained. The room I stayed was big and had a kitchen too. The room design and layout is impressive. Sleep quality is good. There was a “grab and go” breakfast, which... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Philadelphia - Horsham - Welsh Rd., responded to this review

Thank you so much for your wonderful and detailed review of our hotel. I was simply thrilled to read that you found our hotel to be clean, comfortable,and convenient. The staff and I are proud to have provided you with such great service, and we are glad to read that you would stay with us again. Once more, thank you... More 

New York City, New York
Contributor
19 reviews 19 reviews
6 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed August 31, 2014 via mobile

No phone, no coffee machine, no dishes no utensils - you have to leave your room to get any of those. Garbage left behind. Shower curtain ineffective (no plastic liner) resulting in water soaked floor. Front desk often unstaffed. Not happy at all. Paid top dollar for beds and a bathroom. Would not recommend unless you go on vacation to... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Philadelphia - Horsham - Welsh Rd., responded to this review

Thank you for taking the time to give us feedback about your recent stay. We strive to provide guests with all the comforts of home, so we are disappointed to hear that our staff failed to properly explain our services to you at check-in. We do offer complimentary dishes and kitchen supplies, as well as personal toiletries, at the front... More 

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