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Extended Stay America - Philadelphia - Horsham - Dresher Rd.

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537 Dresher Road, Horsham, PA 19044 (Formerly Homestead Studio Suites)
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Extended Stay America - Philadelphia - Horsham - Dresher Rd.
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Extended Stay America - Philadelphia - Horsham - Dresher Rd.
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74 Reviews from our TripAdvisor Community

Traveler rating
    28
    15
    10
    8
    13
See reviews for
21
8
10
17
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
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Alexandria, Virginia
2 reviews
1 of 5 stars Reviewed 3 days ago NEW

RUN, RUN, RUN - don't stay here unless you are desperate! We stayed at this hotel over the weekend - one evening - 6/27/15. It has to be the most disgusting place I have ever stayed - except that the room was half way clean. The hallways smelled like wet dog hair - and not clean dog hair! I almost... More 

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed May 12, 2015 via mobile

Stayed here multiple times for business and very impressed with the quality, service, and cleanliness. They have an in room kitchen in every room and comfortable beds. Dave works the evening shift and always provides excellent service.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Philadelphia - Horsham - Dresher Rd., responded to this review

Thank you for posting such an amazing review. It's great to hear that our staff provided you with excellent service and that you enjoyed our fully equipped kitchens. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. More 

Harrisburg, Pennsylvania
1 review
1 of 5 stars Reviewed April 28, 2015

I stayed there for the weekend of 4/24/15 to 4/26/15, Friday seems like a nobody clean the room properly, no toilet paper and no tissues, I went to the front desk for them, Saturday nobody cleaned the room, I went to the front desk to ask for bar soap and nobody was there. That place is a cave, don't know... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Philadelphia - Horsham - Dresher Rd., responded to this review

The staff and I read your comments about your stay with us. Please accept our apologies that our amenities were not explained to you upon check-in and for the service issues you experienced. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. To uphold our company’s... More 

Houston, Texas
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 26, 2015 via mobile

From the moment I checked in until the moment I left I really enjoyed staying here. It was quiet, close enough to shopping and restaurants and the room was very clean. I didn't take advantage of the mini kitchen which could have saved me a lot of money since some of the restaurants are pricey. The bed was comfortable and... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Philadelphia - Horsham - Dresher Rd., responded to this review

I appreciate you taking the time to write such a positive review. I truly appreciate your comments regarding the friendly staff and the cleanliness of the hotel. The team and I would like to thank you again for posting your review. We look forward to welcoming you back in the future! More 

Brooklyn, New York
1 review
1 of 5 stars Reviewed February 20, 2015

better choose an other place, so dirty sheets, cold room, no breakfast on time, and they charge me twice my crdit card, took me 3 weeks to get back my money and few hours on the phone, terrible, an d no one after midnight to help you if you need covers or coffee,

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Philadelphia - Horsham - Dresher Rd., responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I am so disappointed that we had so many shortcomings during your stay, especially housekeeping and billing issues. Please accept my apology. Regarding overnight staff, a member of our staff is always available. Between the hours of 11pm and 7am, please use the lobby... More 

Top Contributor
144 reviews 144 reviews
38 hotel reviews
95 helpful votes 95 helpful votes
5 of 5 stars Reviewed February 11, 2015

I have to say there night and morning receptionists were outstanding. Very sweet. A big plus for this hotel. I only stayed one night but I could stay longer. Had a nice flat tv with plenty of channels. The shower was hot and strong. Plenty of towels the bed slept great and the kitchen was very nice. The only complaint.... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Philadelphia - Horsham - Dresher Rd., responded to this review

Thank you for taking the time to write a review of your stay. We would love to have you at our hotel the next time you're in town. More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 12, 2015

I visited your hotel today to make reservations for my young niece for the week. I was paying for the room with my credit card. We had a death in the family and we wanted to have our great neice spend a little more time with the family. She was not able to be with us at the check-in, but... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Philadelphia - Horsham - Dresher Rd., responded to this review

Thank you so much for sharing your experience with us. I'm so pleased to hear that our staff provided you with such excellent service during the check-in process. We are glad to have been able to accommodate you for your visit to spend time with family. The staff and I would like to thank you again for posting your review.... More 

Cornwall, New York
1 review
5 of 5 stars Reviewed January 9, 2015

I've been here a couple weeks so far, and I must say that the staff is extremely pleasant and attentive, the rooms are incredibly clean, and the only "complaint" I have, if you can even call it that, is that the spout on the sink isn't high enough to comfortably wash the pans and rinse out 2-liter soda bottles. And... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Philadelphia - Horsham - Dresher Rd., responded to this review

I appreciate you taking the time to write such an awesome review. I am proud of our staff for providing you with such friendly and attentive service, especially our staff member Emily. We are proud to have provided you with a clean room that met your needs. The staff and I would like to thank you again for posting your... More 

Horsham, Pennsylvania
1 review
5 of 5 stars Reviewed January 2, 2015

I usually don't write online reviews even though I have spent a good part of my last 10 years in hotels. I have been a long time resident of this particular hotel as I mostly work out of Philadelphia. During my travels I have encountered varying levels of customer service at many hotels. However, this property provides a consistently outstanding... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Philadelphia - Horsham - Dresher Rd., responded to this review

The staff and I read your review, and would like to thank you for writing such great things about our hotel. I am so pleased that you received such excellent service from our staff member Emily. As well, it is great to read that your room was clean and well-maintained, and that you found our hotel to be a great... More 

Crownsville, Maryland
Senior Contributor
28 reviews 28 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed December 30, 2014

After arriving late (due to holiday traffic etc.) we checked into this property because we were traveling with a friends dog. My wife came out of the bathroom and described how the bathroom wasn't clean. Indeed, it looked like all someone did was put in a couple of new towels, but the rest of the room was not at all... More 

Was this review helpful? Yes 3
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