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All 6 Horsham hotels

Candlewood Suites Philadelphia / Willow Grove

2.0 of 5 Hotel   |   250 Business Center Drive, Horsham, PA 19044
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Ranked #5 of 6 Hotels in Horsham
A recent review
4 of 5 stars Reviewed July 29, 2013
bigshotlawyer Washington, DC
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95 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Candlewood Suites Philadelphia / Willow Grove
See the most recent reviews
Washington, DC
Reviewer
4 reviews 4 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed July 29, 2013

I swore I would never stay in this hotel again but my husband whined and complained that this hotel was renovated and was the cheapest available for the weekend and if it was bad again he would shut up and I would never hear him mention it again. SO FINE I BOOKED IT AGAINST MY BETTER JUDGMENT. Well I was... More

Was this review helpful? Yes 3
Candlewood S, Director of Sales at Candlewood Suites Philadelphia / Willow Grove, responded to this review

Hello and thank you for taking the time to rate us on TripAdvisor! We really appreciate the kind remarks you have, and we are so glad that you enjoyed your stay with us. Hopefully you will be able to come back and visit us again soon! Thank you! Tim Potter More

Smyrna, DE
Senior Contributor
23 reviews 23 reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed July 22, 2013

My husband and I stayed here over the weekend, and absolutely loved our suite. FIRST, I need to note that the first room they gave us had a broken a/c, but we were immediately given another room, identical to that one. It was immaculate, and had everything you could ask for! Fridge, stovetop, microwave (we found a great glass dish... More

Was this review helpful? Yes 4
Candlewood S, Director of Sales at Candlewood Suites Philadelphia / Willow Grove, responded to this review

Hello and thank you for taking the time to rate us on TripAdvisor! We really appreciate the kind remarks you have about our clean and spacious rooms, and the many amenities that the Candlewood Suites has to offer. At this Candlewood Suites location we only offer queen size beds, but we do have another room type which is our One... More

Hollywood, Maryland
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed June 30, 2013

We stayed at this hotel over the weekend. This is a cosmetically pleasing hotel which went thru renovations in the past year. When we walked in to check in there was not a non-smoking room available but we were willing to wait for one to be cleaned. Upon entrance to the hotel room there was a strong food smell (curry)... More

Was this review helpful? Yes 2
Candlewood S, Director of Sales at Candlewood Suites Philadelphia / Willow Grove, responded to this review

First of all, thank you very much for your recent stay at the Candlewood Suites – Willow Grove. I am so sorry to see you did not enjoy your overall experience with us. We’d like to obtain some additional details regarding your experience so please contact me at timothy.potter@ihg.com . We hope to have the honor of serving you again... More

London, United Kingdom
Top Contributor
231 reviews 231 reviews
39 hotel reviews
76 helpful votes 76 helpful votes
2 of 5 stars Reviewed June 18, 2013 via mobile

Internet came and left... Constantly! This was going on all day. They did not feel responsible for the situation. Aggravated my spouse a great deal. It is quite far , so location is not an advantage .no breakfast offered. This was important as we left early.

Was this review helpful? Yes 1
Candlewood S, Director of Sales at Candlewood Suites Philadelphia / Willow Grove, responded to this review

Thank You for writing a review about your recent stay with us. I am sorry that our internet service fell below your expectations. Since your stay with us we have contacted our internet provider and they have performed a system test and have fixed the problem. While our hotel does not serve breakfast in the morning we do have breakfast... More

Port Saint Lucie, Florida
Contributor
15 reviews 15 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed June 8, 2013

They did a great job on the remodel of this hotel. Rooms clean & spacious . Bed very comfy. But th AC unit was very noisy. That needs to be the finish of the remodel. We had a bad odor of cigarette smoke in our non smoking room on a non smoking floor! We had to open the wind &... More

Was this review helpful? Yes
Candlewood S, Director of Sales at Candlewood Suites Philadelphia / Willow Grove, responded to this review

Thank You for writing a review about your recent stay with us and for the wonderful comments about the space, cleanliness and the remodel of our rooms. We would like to apologize for the smoke smell that the AC unit pulled into your room from the smokers below, we are going to move the ash tray to a different location... More

fresno
Contributor
11 reviews 11 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed June 8, 2013

I should have been more careful and paid attention to the star rating and the previous negative reviews. Not sure where I was supposed to see this, but there is no maid service here, unless you stay 7 days. There was not sufficient towels and sheets in our room, and we are supposed to change everything ourselves and come down... More

Was this review helpful? Yes
Candlewood S, Director of Sales at Candlewood Suites Philadelphia / Willow Grove, responded to this review

Thank You for taking the time to review our property. I'm very disappointed to hear about your experience on your recent stay. I want to assure you Candlewood Suites Hotel is very proud of its level of service, cleanliness and quality of its product. I would love the opportunity to regain your faith in the Candlewood Suites Hotel and would... More

Seville, Spain
Contributor
19 reviews 19 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 28, 2013

We stayed here for four nights in April 2013 as we were in town for business. The hotel was clean and the rooms were great. Plenty of space, and a great deal of space to work, which was important to us. We really liked the convenience store, fitness center, and laundry setup. The WiFi was great, albeit a tad slow... More

Was this review helpful? Yes 1
Candlewood S, Director of Sales at Candlewood Suites Philadelphia / Willow Grove, responded to this review

Thank you for your comprehensive review. You have covered all aspects of your stay and I am particularly appreciative about your comments about our friendly staff, clean rooms and the large work space in our rooms. It is always hugely motivating when one takes the time and trouble to acknowledge us. Sincerely, Tim Potter More

Pampa, Texas
Contributor
19 reviews 19 reviews
12 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 28, 2013

They are like being in your own home, they have free laundry usage & also have a gym that is for you to use. They staff are real friendly & helpful. If I am ever back in Horsham than I hope that there will be a room for me here. I recommend this place to anyone who is looking for... More

Was this review helpful? Yes 2
Candlewood S, Director of Sales at Candlewood Suites Philadelphia / Willow Grove, responded to this review

Hello and thank you for taking the time to rate us on TripAdvisor! We really appreciate the kind remarks you have, and we are so glad that you enjoyed your stay with us. We hope to see you again the next time your travels bring you back to Horsham! Thank you! Tim Potter More

Rochester
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 11, 2013

I was pleasantly surprised that a hotel so inexpensive could be so nice. It had everything we needed and many extras. Every part of the hotel was clean and inviting. The gym was small but all the equipment was modern and in excellent working condition. The bed was comfortable and they gave us the choice between feather or foam pillows.... More

Was this review helpful? Yes
Candlewood S, Director of Sales at Candlewood Suites Philadelphia / Willow Grove, responded to this review

Hello and thank you for taking the time to rate us on TripAdvisor! We really appreciate the kind remarks you have, and we are so glad that you enjoyed your stay with us. We completed a 1.5 million dollar last May which included all a remodel of our guest suites and all new gym equipment and new flooring. I will... More

Singapore, Singapore
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed December 14, 2012 via mobile

Actually it's not a bad old place. Pretty clean and comfortable.Good value. It is after all "where value stays". Very nice staff. But the rooms suffer from noise from other rooms and the in room fridges aren't the quietest.

Was this review helpful? Yes
Candlewood S, Director of Sales at Candlewood Suites Philadelphia / Willow Grove, responded to this review

First of all, thank you very much for your recent stay at the Candlewood Suites. I am so sorry to see you did not enjoy your overall experience with us. We’d again like to apologize for the noise issue that you experienced while staying here.We hope to have the honor of serving you again should your travels bring you back... More

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Additional Information about Candlewood Suites Philadelphia / Willow Grove

Address: 250 Business Center Drive, Horsham, PA 19044
Phone Number:
Location: United States > Pennsylvania > Horsham
Price Range (Based on Average Rates): $
Hotel Class:2 star — Candlewood Suites Philadelphia / Willow Grove 2*
Number of rooms: 110
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Also Known As:
Candlewood Suites Philadelphia / Willow Grove Hotel Horsham
Horsham Candlewood Suites
Candlewood Suites Horsham
Candlewood Horsham

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