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Candlewood Suites Philadelphia / Willow Grove

2.0 of 5 250 Business Center Drive, Horsham, PA 19044
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Candlewood Suites Philadelphia / Willow Grove
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Candlewood Suites Philadelphia / Willow Grove
Candlewood Suites Philadelphia / Willow Grove
Candlewood Suites Philadelphia / Willow Grove
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98 reviews from our community

Traveler rating
    20
    26
    20
    18
    14
See reviews for
24
22
18
36
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
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    (18)
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    (36)
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USA
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Even though this hotel was supposedly recently renovated, the rooms and halls have a smell that just make it an unpleasant place to stay. The carpets in the halls are filthy. Security is lacking - the outer doors where you insert your room key are broken and you can just open the door any time. There is no lobby -... More 

Was this review helpful? Yes 1
Toms River, New Jersey
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Stayed there for 1 night with my kids. Let me just say I will not be going back. Room was nicely updated. I had a 1 bedroom suite. the pull out couch had a huge urine stain on the mattress. The bedding for the pull out was used. I had to call the front desk for new bedding (that was... More 

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed 5 weeks ago

I recently stayed at this quiet hotel, the studio suites are nice with kitchennetes, although the hotel is far away from the city (40 minutes) from downtown philly it provides a good place to rest after a busy day in the city. Located next to a business center, clean safe hotel with great rates.

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Pittsburgh
Senior Contributor
36 reviews 36 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed October 21, 2014

The stay was extremely pleasant, we checked in to an excellent desk clerk on Sunday 10/19/2014 her information on a dinner location, directions and handing the phone and question were great. We will stay there again on our next trip to see family, all of the staff was helpful and were willing to interject greatthere experiences. Quest services were good... More 

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Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed September 29, 2014

Spent overnight here during the week. Room was clean and quiet even though with door open you could hear baby crying in another room. Checkin was uneventful and woman recommended nice local restaurant for dinner. No breakfast but places nearby for that. Not a 5 star place, but good value for your dollar.

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Candlewood S, Director of Sales at Candlewood Suites Philadelphia / Willow Grove, responded to this review

Tom, Thank you for your wonderful comments about the cleanliness of our suites. We are also happy to hear you enjoyed the local restaurant that one of our staff members recommended to you. We hope to see you again the next time that you are in the Horsham area and we would love for you to try out our Candlewood... More 

Avon
Top Contributor
54 reviews 54 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed August 24, 2014

Clean, safe hotel with extremely good rates. The room we reserved was not available but hotel made excellent accommodations for my family. Hotel does not guarantee any room so arrive early if you want a special room. Rooms are supposed to be updated but they appear to have just been painted. No pool but good work out room and no... More 

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Pittsburgh, Pennsylvania
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 14, 2014

Strayed at this location over the July 4th holiday and things could not have been better. I have already booked for next year. The room was clean, the kitchen worked greatly, the fridge was big and ice maker worked great. The bathroom was good. The only issue with the bath was that everything was in one room. The laundry was... More 

Was this review helpful? Yes 1
New Jersey
Senior Contributor
40 reviews 40 reviews
11 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed June 23, 2014

We've stayed at this hotel on occasion over the last 5 years. It's gone down hill slowly over that period, where now, when you walk in the kitchen area, your feet stick to the floor, and if you leave your socks on they get stained in where you can't wear them. Everything else was average at best, I guess for... More 

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CWOpsMgr, Front Office Manager at Candlewood Suites Philadelphia / Willow Grove, responded to this review

Hello jerseywolf Thank you very much for your continued loyalty over the past 5 years. I'm sorry to hear that you did not completely enjoy your last visit with us. We strive to make our hotel one that guests will love. With that said, in the future, please be sure to bring these issues up to the front desk as... More 

Jersey Shore, PA
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed June 6, 2014

Travellling for business, I usually use another chain, but due to location, I reluctantly stayed at this hotel even after reading the reviews. I should have used better judgement. The grounds and parking area are well maintained and well-lit, but that is they end of the rave reviews. When I checked in, there was a nice man working behind the... More 

Was this review helpful? Yes
CWOpsMgr, Front Office Manager at Candlewood Suites Philadelphia / Willow Grove, responded to this review

Hello Mattnat Thank you for commenting on your stay. We are truly sorry that you did not enjoy any aspect of your stay. Also, thank you for the suggestions you offered. Unfortunately there are times when our staff may get busy performing the various functions needed to complete their work. But customer service is always at the top of the... More 

East Haven, Connecticut
Contributor
15 reviews 15 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed May 29, 2014

I was not impressed. The room was musty. The floor in the kitchen was sticky. The tub was dirty. I cleaned the floor. It was a very dirty. Took three cleanings to get it clean enough to walk on. I have had this experience at Candlewood in the past. I did not call for house cleaning as they don't know... More 

Was this review helpful? Yes
CWOpsMgr, Front Office Manager at Candlewood Suites Philadelphia / Willow Grove, responded to this review

Hello LUDS96 Thank you for your recent stay with us. I am so sorry that you did not enjoy your stay. In the future, please notify us that your suite is not up to par. That gives us the opportunity to correct any deficiencies that may be in the room. We would be more than happy to make accommodations for... More 

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Additional Information about Candlewood Suites Philadelphia / Willow Grove

Address: 250 Business Center Drive, Horsham, PA 19044
Phone Number:
Location: United States > Pennsylvania > Horsham
Price Range (Based on Average Rates): $
Hotel Class:2 star — Candlewood Suites Philadelphia / Willow Grove 2*
Number of rooms: 110
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Also Known As:
Candlewood Suites Philadelphia / Willow Grove Hotel Horsham
Horsham Candlewood Suites
Candlewood Suites Horsham
Candlewood Horsham

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