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Candlewood Suites Philadelphia / Willow Grove

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250 Business Center Drive, Horsham, PA 19044
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Candlewood Suites Philadelphia / Willow Grove
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Candlewood Suites Philadelphia / Willow Grove
Candlewood Suites Philadelphia / Willow Grove
Candlewood Suites Philadelphia / Willow Grove
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109 Reviews from our TripAdvisor Community

Traveler rating
    22
    30
    23
    19
    15
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27
23
18
42
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
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    (25)
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Northern Nj
Contributor
18 reviews 18 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

Almost all the ice makers in the refrigerators don't work, but the front desk usually has ice. This time, the ice maker again didn't work, and the front desk didn't have ice so we were out of luck - my wife was not happy. The front desk person also wasn't as nice - made us wait while she was on... More 

Was this review helpful? Yes
Candlewood S, Manager at Candlewood Suites Philadelphia / Willow Grove, responded to this review

Steve F, Thank you for your 5 star review and for giving us some areas of concern so that we can continue to improve our overall guest satisfaction. Thanks again and look forward to having you here again! More 

Columbia, South Carolina
Contributor
20 reviews 20 reviews
14 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Candlewood Suites – PA Front desk staff friendly and recognized me as Platinum Elite member. Marque in behind front desk had my first initial and last name under a welcome screen. Nice touch. Price for room was very reasonable but Cupboard items were pricey. Room was smaller than other Candlewood Suites locations I have stayed at but was clean. It... More 

Was this review helpful? Yes
Candlewood S, Manager at Candlewood Suites Philadelphia / Willow Grove, responded to this review

tommygoss, Thanks again for being an IHG Platinum Elite Member and for taking the time to write a review on TripAdvisor. I would also like to thank you for the compliments that you gave us on your pros list and for giving us a cons list that will give us the opportunity to address the issues that your experienced. We... More 

Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed 5 weeks ago

Pricing was very reasonable. Rooms are clean and staff was very friendly. Here is why the two stars...the air freshener fragrance issue... way too much. Almost unbearable. Having to leave the exhaust fan on in bathroom and open the window to air out the room. Back off on whatever the fragrance product you are using! I noticed the same fragrance... More 

Was this review helpful? Yes
Candlewood S, Manager at Candlewood Suites Philadelphia / Willow Grove, responded to this review

Pricing was very reasonable. Rooms are clean and staff was very friendly. Russ W, First of all thank you for taking the time to write a review on TripAdvisor, we are sorry that you did not enjoy your overall experience with us. To fix the problem we have placed the strategy; 1. We shared your review with our Housekeeping team... More 

Ft. Washington, Pa
Senior Contributor
32 reviews 32 reviews
13 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed April 1, 2015 via mobile

Friendly staff. Well maintained. Good excerise room. Great location close to lots of shopping and restaurants. Close to highways and attractions. They remember your name when you come back and that is a nice little extra.

Was this review helpful? Yes
Candlewood S, Manager at Candlewood Suites Philadelphia / Willow Grove, responded to this review

Jfv736, Thank you for your wonderful review and we look forward to seeing you again the next time that you are in the Willow Grove area! More 

New York
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed March 16, 2015

We stayed at this hotel last summer and again last week when other hotels were totally booked or overpriced for the one night we needed. We had no problems with cleanliness and since the rooms are meant for extended stay, the extra roominess was appreciated. It was not old or dated, but there was trash outside some of the doors.... More 

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Candlewood S, Manager at Candlewood Suites Philadelphia / Willow Grove, responded to this review

Dear LynneSand1or2or3or4, Thank you for your and business and kind remarks. We are glad that you enjoyed the cleanliness and space of your suite. We look forward to having you stay with us again the next time that your travels bring you to the Philadelphia/ Willow Grove Area. Thanks again! More 

Jeffersonville, Vermont
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 8, 2015

Needed a value proved hotel for a work related trip and this nicely fit the bill. Couldn't bet it for the price. Comfortable bed, clean room, half kitchen, and some exercise equipment. Having said that, at full price the place was noisy, a bit worn in places, the temp was hard to control, and my colleagues though there was an... More 

Was this review helpful? Yes
Candlewood S, Manager at Candlewood Suites Philadelphia / Willow Grove, responded to this review

Jeff J, Thank you for taking the time to write a review on TripAdvisor. I am glad that you enjoyed the comfort and and the cleanliness of our hotel. We hope to see you again the next time that your travels bring you back to the Willow Grove area. Thanks again! More 

Senior Contributor
34 reviews 34 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed February 15, 2015

So I was debating in booking this hotel because the reviews are so mixed. Particularly when some people reported bad smells and dirty sheets. I decided to give a chance as there were more positive reviews than negative. Overall I am pleased. For a deal of $54/night, I was welcomed by an adequately pleasant and informative attendant, as someone mentioned,... More 

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Candlewood S, Manager at Candlewood Suites Philadelphia / Willow Grove, responded to this review

Melinda J, Thank you for taking the time to write your review. We glad that you enjoyed your stay with us and we hope to see you the next time that you travels bring you back to the Willow Grove area. Thank You! More 

San Diego, California
Contributor
12 reviews 12 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed February 14, 2015

Where do I start? How about I just do bullet points BAD 1.Not maintained 2.Dirty hallways 3.Trash piled up next to elevators 4.Dented doors on the rooms 5.The entire hotel smells really bad (can't describe it) 6.Rooms don't get aired out, so our roomed smelled liked spaghettis o's 7.Carpet peeling up in hallways 8.Just dirty GOOD 1.Cheap 2.Quite 3.Gym Enough... More 

Was this review helpful? Yes
Candlewood S, Manager at Candlewood Suites Philadelphia / Willow Grove, responded to this review

Sirr B, First of all thank you for taking the time to write a review on TripAdvisor. I sorry that we did not meet your overall expectations. We would like to opportunity to have you stay with us again to show you the this is not the norm and exceed your expectations. Please email me at timothy.potter@ihg.com or call me... More 

Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 16, 2015

I took my wife back home to Philadelphia, PA, to celebrate her birthday, with family and friends. We stayed in Candlewood, in April, of 2014,and because it was very nice, I booked our January, visit to the same place. I liked it so well, that I recommend it to our brother and sister from New York, so they booked there... More 

Was this review helpful? Yes
Candlewood S, Manager at Candlewood Suites Philadelphia / Willow Grove, responded to this review

Harold, First of all thank you for taking the time to write your wonderful comments on TripAdvisor. I am sorry that you encountered some issues, but we are happy that we were able to rectify those issues while you were here. We are looking forward to seeing the next time that your travelers bring you to the Philadelphia/Willow Grove area.... More 

Northern Nj
Contributor
18 reviews 18 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed January 15, 2015

I stay here both by myself on business and with my wife when visiting family. The price is simply the best you'll find in the area - our most recent stay was only $60 for the night for my wife and me. I far prefer conveniences and amenities that I can actually use to a huge room and fancy decor.... More 

Was this review helpful? Yes
Candlewood S, Manager at Candlewood Suites Philadelphia / Willow Grove, responded to this review

Steve F, Thank you for your comments about our hotel, we truly appreciate it. We can't wait to see you again on your next visit! More 

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