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All 6 Horsham hotels

Candlewood Suites Philadelphia / Willow Grove

2.0 of 5 Hotel   |   250 Business Center Drive, Horsham, PA 19044
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Ranked #5 of 6 Hotels in Horsham
A recent review
4 of 5 stars reviewed 3 weeks ago
Carol B Avon
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93 reviews from our community

Traveler rating
    19
    25
    19
    16
    14
See reviews for
23
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36
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • German first
  • Any
English first
Avon
Senior Contributor
47 reviews 47 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Clean, safe hotel with extremely good rates. The room we reserved was not available but hotel made excellent accommodations for my family. Hotel does not guarantee any room so arrive early if you want a special room. Rooms are supposed to be updated but they appear to have just been painted. No pool but good work out room and no... More

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Pittsburgh, Pennsylvania
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 of 5 stars Reviewed July 14, 2014

Strayed at this location over the July 4th holiday and things could not have been better. I have already booked for next year. The room was clean, the kitchen worked greatly, the fridge was big and ice maker worked great. The bathroom was good. The only issue with the bath was that everything was in one room. The laundry was... More

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New Jersey
Senior Contributor
37 reviews 37 reviews
11 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed June 23, 2014

We've stayed at this hotel on occasion over the last 5 years. It's gone down hill slowly over that period, where now, when you walk in the kitchen area, your feet stick to the floor, and if you leave your socks on they get stained in where you can't wear them. Everything else was average at best, I guess for... More

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CWOpsMgr, Front Office Manager at Candlewood Suites Philadelphia / Willow Grove, responded to this review

Hello jerseywolf Thank you very much for your continued loyalty over the past 5 years. I'm sorry to hear that you did not completely enjoy your last visit with us. We strive to make our hotel one that guests will love. With that said, in the future, please be sure to bring these issues up to the front desk as... More

Jersey Shore, PA
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed June 6, 2014

Travellling for business, I usually use another chain, but due to location, I reluctantly stayed at this hotel even after reading the reviews. I should have used better judgement. The grounds and parking area are well maintained and well-lit, but that is they end of the rave reviews. When I checked in, there was a nice man working behind the... More

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CWOpsMgr, Front Office Manager at Candlewood Suites Philadelphia / Willow Grove, responded to this review

Hello Mattnat Thank you for commenting on your stay. We are truly sorry that you did not enjoy any aspect of your stay. Also, thank you for the suggestions you offered. Unfortunately there are times when our staff may get busy performing the various functions needed to complete their work. But customer service is always at the top of the... More

East Haven, Connecticut
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
2 of 5 stars Reviewed May 29, 2014

I was not impressed. The room was musty. The floor in the kitchen was sticky. The tub was dirty. I cleaned the floor. It was a very dirty. Took three cleanings to get it clean enough to walk on. I have had this experience at Candlewood in the past. I did not call for house cleaning as they don't know... More

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CWOpsMgr, Front Office Manager at Candlewood Suites Philadelphia / Willow Grove, responded to this review

Hello LUDS96 Thank you for your recent stay with us. I am so sorry that you did not enjoy your stay. In the future, please notify us that your suite is not up to par. That gives us the opportunity to correct any deficiencies that may be in the room. We would be more than happy to make accommodations for... More

Baltimore, Maryland
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed May 28, 2014

I was disappointed with my stay. I needed a hotel that was pet friendly. This was one of the only properties in the area that was pet friendly. I looked at the reviews and was hesitant to book. I should have gone with my first instinct. The grounds are wonderful, nice paths and well kept areas. Too bad the housekeeping... More

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CWOpsMgr, Front Office Manager at Candlewood Suites Philadelphia / Willow Grove, responded to this review

Dear Rerricker Thank you for the comments you left about your stay. It is unfortunate that these issues occurred during your stay. In the future, please make the hotel staff aware of any issues or deficiencies in your suite, or anywhere in the hotel, so that we have a chance to fix the issue prior to your departure. This gives... More

New York City, New York
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 25, 2014

I stayed from 05/13 to 05/21. (8 days). The room was cleaned on the 7th day of my stay. Every hallway and my room had a suffocating cigarette smell that was impossible to clear out. The bedding is shabby, torn and worn and unattractive. Rugs in halls and room are dirty. Elevator is dirty. Bathtub, dirty or so worn that... More

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CWOpsMgr, Front Office Manager at Candlewood Suites Philadelphia / Willow Grove, responded to this review

Dear ScStern Thank you for your recent stay with us. Also, thank you for taking the time to leave comments regarding your stay. It is unfortunate that you did not enjoy your stay. I am really sorry we were not able to provide accommodations that were up to your standard. We strive to provide quality hotels and excellent service. Again,... More

VA
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed May 8, 2014

Stayed at this hotel on my way to the Bucks County dog show. The room I got came with a refrigerator, stovetop and microwave. It's nothing fancy but convenient when you have to keep foods cool etc. The outdoor walking facilities were great. The grassy field was clean and mowed which is important when traveling with animals that have to... More

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CWOpsMgr, Front Office Manager at Candlewood Suites Philadelphia / Willow Grove, responded to this review

Hello Whiteva Thank you very much for your recent stay with us at the Candlewood Suites, Horsham. We really appreciate the kind comments you've shared about your stay and the helpful information you've posted for anyone interested in visiting us in the future. If you are in the area please come back to see us again. Again, thank you and... More

Far Rockaway, New York
1 review
1 of 5 stars Reviewed May 2, 2014

I contacted this hotel to inquire information about group booking for my up coming wedding in October. Mr. Tim Potter the sales representative for the group booking contacted back after I left him a voice message. I explained to him I was looking to book about 8 rooms, I also explained that some will be "SHARING" before I could finish... More

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CWOpsMgr, Front Office Manager at Candlewood Suites Philadelphia / Willow Grove, responded to this review

Hello LQStokes Thank you very much for your interest in our hotel. I am sorry you feel that you were not given the best service and/or information when you called. Our sales department has always been very good at providing excellent service to our guests and clients and it is disappointing to hear this was not the case this time.... More

baltimore
Senior Contributor
35 reviews 35 reviews
20 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed April 28, 2014

It is not 5 star but it doesn't try to be. If you are just looking for a clean inexpensive place then this is a fine choice I see a number of negative reviews especially regarding the staff. I had no trouble. Check in and out were fine, I needed another pillow and picked it up from the desk. Not... More

Was this review helpful? Yes 1
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Additional Information about Candlewood Suites Philadelphia / Willow Grove

Address: 250 Business Center Drive, Horsham, PA 19044
Phone Number:
Location: United States > Pennsylvania > Horsham
Price Range (Based on Average Rates): $
Hotel Class:2 star — Candlewood Suites Philadelphia / Willow Grove 2*
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Also Known As:
Candlewood Suites Philadelphia / Willow Grove Hotel Horsham
Horsham Candlewood Suites
Candlewood Suites Horsham
Candlewood Horsham

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