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Candlewood Suites Philadelphia / Willow Grove

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250 Business Center Drive, Horsham, PA 19044
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Candlewood Suites Philadelphia / Willow Grove
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Candlewood Suites Philadelphia / Willow Grove
Candlewood Suites Philadelphia / Willow Grove
Candlewood Suites Philadelphia / Willow Grove
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114 Reviews from our TripAdvisor Community

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    25
    19
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Exton, Pennsylvania
Level Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed one night and was pleasantly greeted upon check-in and check-out. The room had a full-size refrigerator, a stove, and three chairs. If I ever need a place to stay for an extended period, I will definitely go back.

Was this review helpful? Yes
Candlewood S, Manager at Candlewood Suites Philadelphia / Willow Grove, responded to this review

Kate M, Thank you for your wonderful review. We are glad that you were happy with your overall stay! More 

Glenview, Illinois, United States
Level Contributor
44 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This property has been redone and the rooms are very clean and well appointed. Queen bed was in good shape and very comfortable with nice feather type pillows. The HVAC unit was pretty quiet and actually did not blow directly at the bed, a nice feature given how many places do. Small kitchen area with a full sized refrigerator, which... More 

Was this review helpful? Yes
Candlewood S, Manager at Candlewood Suites Philadelphia / Willow Grove, responded to this review

Barry C, Thank you for taking the time to write a review, we are happy that you enjoyed your stay with us and we look forward to seeing you again the next time that you are in the Willow Grove area! More 

Hopewell Jct, NY
Level Contributor
46 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I stayed here 3 different weeks during May and June 2015. Overall it was fine except first week I had a room with poor AC and very old and haggered carpet. In defense of the hotel, there are lots of renovations going on. I did get a renovated room the third week and it was nice. Exercise room was 1... More 

Was this review helpful? Yes
Candlewood S, Manager at Candlewood Suites Philadelphia / Willow Grove, responded to this review

semma2007, Thank you for your review. We look forward to you staying with us again and seeing all of the completed upgrades and exceeding your expectations! More 

Level Contributor
37 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed June 19, 2015

I was not expecting too much from this hotel but I was pleasantly surprised. Only issue I had was that I was right by reception but no biggie. Staff were Very helpful. They were undergoing renovations but that did not really impact me. Loved the free laundry as I had been travelling for a week and needed to clean clothes.... More 

Was this review helpful? Yes
Candlewood S, Manager at Candlewood Suites Philadelphia / Willow Grove, responded to this review

Mike B, Thank you for your 4 star review. We are happy that you enjoyed your stay and look forward to seeing you again the next time that you are in the Philly area. More 

Hickory, North Carolina, United States
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed June 3, 2015

We booked this hotel on an extended visit to the Lansdale area close to my son. We needed a room that had a separate living area from the bedroom and a kitchen. I found the room to be clean and updated. The bed was actually very comfortable. I was a little disappointed there was no oven as I thought it... More 

Was this review helpful? Yes
Candlewood S, Manager at Candlewood Suites Philadelphia / Willow Grove, responded to this review

Sheila N , Thank you for review and positive comment and for giving us the areas that we need to improve on. We look forward to you seeing those improvements to next time that your travels bring you this way. Thanks again! More 

Northern Nj
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed May 26, 2015

Almost all the ice makers in the refrigerators don't work, but the front desk usually has ice. This time, the ice maker again didn't work, and the front desk didn't have ice so we were out of luck - my wife was not happy. The front desk person also wasn't as nice - made us wait while she was on... More 

Was this review helpful? Yes
Candlewood S, Manager at Candlewood Suites Philadelphia / Willow Grove, responded to this review

Steve F, Thank you for your 5 star review and for giving us some areas of concern so that we can continue to improve our overall guest satisfaction. Thanks again and look forward to having you here again! More 

Columbia, South Carolina
Level Contributor
29 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed May 13, 2015

Candlewood Suites – PA Front desk staff friendly and recognized me as Platinum Elite member. Marque in behind front desk had my first initial and last name under a welcome screen. Nice touch. Price for room was very reasonable but Cupboard items were pricey. Room was smaller than other Candlewood Suites locations I have stayed at but was clean. It... More 

Was this review helpful? Yes
Candlewood S, Manager at Candlewood Suites Philadelphia / Willow Grove, responded to this review

tommygoss, Thanks again for being an IHG Platinum Elite Member and for taking the time to write a review on TripAdvisor. I would also like to thank you for the compliments that you gave us on your pros list and for giving us a cons list that will give us the opportunity to address the issues that your experienced. We... More 

Pittsburgh, Pennsylvania
Level Contributor
4 reviews
3 hotel reviews
2 of 5 stars Reviewed April 29, 2015

Pricing was very reasonable. Rooms are clean and staff was very friendly. Here is why the two stars...the air freshener fragrance issue... way too much. Almost unbearable. Having to leave the exhaust fan on in bathroom and open the window to air out the room. Back off on whatever the fragrance product you are using! I noticed the same fragrance... More 

Was this review helpful? Yes
Candlewood S, Manager at Candlewood Suites Philadelphia / Willow Grove, responded to this review

Pricing was very reasonable. Rooms are clean and staff was very friendly. Russ W, First of all thank you for taking the time to write a review on TripAdvisor, we are sorry that you did not enjoy your overall experience with us. To fix the problem we have placed the strategy; 1. We shared your review with our Housekeeping team... More 

Ft. Washington, Pa
Level Contributor
32 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed April 1, 2015 via mobile

Friendly staff. Well maintained. Good excerise room. Great location close to lots of shopping and restaurants. Close to highways and attractions. They remember your name when you come back and that is a nice little extra.

Was this review helpful? Yes
Candlewood S, Manager at Candlewood Suites Philadelphia / Willow Grove, responded to this review

Jfv736, Thank you for your wonderful review and we look forward to seeing you again the next time that you are in the Willow Grove area! More 

New York
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed March 16, 2015

We stayed at this hotel last summer and again last week when other hotels were totally booked or overpriced for the one night we needed. We had no problems with cleanliness and since the rooms are meant for extended stay, the extra roominess was appreciated. It was not old or dated, but there was trash outside some of the doors.... More 

Was this review helpful? Yes
Candlewood S, Manager at Candlewood Suites Philadelphia / Willow Grove, responded to this review

Dear LynneSand1or2or3or4, Thank you for your and business and kind remarks. We are glad that you enjoyed the cleanliness and space of your suite. We look forward to having you stay with us again the next time that your travels bring you to the Philadelphia/ Willow Grove Area. Thanks again! More 

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