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Residence Inn Philadelphia Willow Grove

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3 Walnut Grove Drive, Horsham, PA 19044
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Residence Inn Philadelphia Willow Grove
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83 Reviews from our TripAdvisor Community

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Warrington, Pennsylvania
1 review
5 of 5 stars Reviewed 5 days ago NEW via mobile

Great service and welcome by dan the man always corteous and with a smile great all around guy with a good sence of humor always makes my stay the best in pennsylvania clean rooms and great breakfast with a good service team and host i been to other hotels in the area but always come back to this place where... More 

Helpful?
Thank Juan A
GMWillowGrove, General Manager at Residence Inn Philadelphia Willow Grove, responded to this review

Dear Juan A, Thank you so much for your kind words about Dan and our hotel. It is certainly rewarding when a guest such as yourself takes the time to post such a positive review of their experience here at the Residence Inn. I will be sure to pass on your comments to Dan and our team. Sincerely, Al Jaskel More 

Cambridge, England, United Kingdom
Level Contributor
39 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is the second time I book at this hotel for business purpose and I really like it! The room/studio is great, cleaned and tidy. I love Marriot staff as they are always polite and friendly, they are always there to help and give advice and tips about the area. Breakfast is ok, maybe quality could be improved but still... More 

Helpful?
Thank Marco L
Michelle T, Manager at Residence Inn Philadelphia Willow Grove, responded to this review

Thank you for sharing your experience at the Residence Inn Philadelphia Willow Grove through the Guest Satisfaction Survey. We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to... More 

Parker, Colorado
1 review
3 of 5 stars Reviewed November 3, 2015

On the two separate occasions I spoke with Mark (who works in the kitchen area), he was always cordial and very helpful Eventhough he was wrapping up after the happy hour each night, he provided me with the items I needed (condiments, ice, etc). His level of customer service is exceptional and should be commended. He is an asset to... More 

Helpful?
Thank Steven D
Michelle T, Manager at Residence Inn Philadelphia Willow Grove, responded to this review

Thank for your feedback, your opinion is important to us. We strive hard to make sure our guests are satisfied and comfortable. Thank you for your kind words. I'm glad you enjoyed your stay and the hotel. I will pass along your feedback to my staff. Please come back to see us again soon ! More 

Hamilton, Canada
Level Contributor
64 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed October 26, 2015

Nice spacious rooms with a kitchen and all utensils. Breakfast was good spread and timely. Some major improvements would be to have kettles in each room, and a Multiport USB charger on updated in room alarm clocks since its 2015 and even basic cars have this feature. Manager Al was pleasant,accomodating and caring so was all other staff. Dental and... More 

Helpful?
Thank flyguy435
GMWillowGrove, General Manager at Residence Inn Philadelphia Willow Grove, responded to this review

Dear Flyguy435, Thank you so much for the kind words about our property and our staff !! I appreciate the suggestions on how to make our property better for all of our guests and look forward to any future visits. Sincerely, Al Jaskel General Manager More 

Jones, Michigan
Level Contributor
87 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed October 14, 2015 via mobile

I was on a trip that really all I was in the room for was to sleep. The beds are really comfortable. The hotel it's a 20 minute drive from Sion Jiu Jitsu where I spent most of my time. It was nice to have a fridge and small kitchenette to keep my water.

Helpful?
Thank Jenfoxj
GMWillowGrove, General Manager at Residence Inn Philadelphia Willow Grove, responded to this review

Dear Jenfoxj, I am happy that you were pleased with our bedding and our hotels location. As you mentioned, all of our rooms have kitchens with full refrigerators for our guests convenience. Thank you for taking the time to write this review and we look forward to any future visits to the Horsham/Willow Grove area. Sincerely, Al Jaskel General Manager More 

Horsham, Pennsylvania
1 review
1 of 5 stars Reviewed October 10, 2015

After enjoying a great day on the field with our travel team, our group descended on the lobby to watch a MLB playoff game only to have the manager swoop in at 10:00 on a Saturday night and close the room and turn off the game. Horrible customer relations. An amazing lack of common sense and discretion. Think long and... More 

Helpful?
Thank Dennis G
GMWillowGrove, General Manager at Residence Inn Philadelphia Willow Grove, responded to this review

Dear Dennis G, Thank you for the feedback concerning your recent visit to our hotel and I appreciate the opportunity to address your comments. First, I understand your concern that we needed to ask your group to vacate our gatehouse area at 10:00 PM. However, as we explained to members of your group when they arrived to watch the game... More 

Goldsboro, North Carolina
Level Contributor
26 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed September 30, 2015

This was our first time staying in this type of hotel. The room was large with a nice kitchen area. We had a fireplace, sofa, big relaxing chair, and comfortable bed. We like to walk so took advantage of the large parking lots for nearby businesses. Except for folks going up and down the outside wooden stairs it was so... More 

Helpful?
Thank leey2013
GMWillowGrove, General Manager at Residence Inn Philadelphia Willow Grove, responded to this review

Dear Lee Y, I appreciate the review you wrote concerning your recent visit to our hotel. As you noted, our rooms are larger that the typical hotel room with a full kitchen and sitting area. As you also stated, a portion of our rooms do have fireplaces. Thank you for staying with us and I look forward to any future... More 

Los Angeles, California
Level Contributor
135 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
4 of 5 stars Reviewed September 28, 2015

The suite was very spacious, equipped with all kitchen appliance. Bed was very good. Entrance to the room is from the parking lot. Each entrance leads to 4 suites, two on each floor. Our suite was on the first floor. If your suite will be on the 2nd floor, you will have to carry your luggage over the stairs (no... More 

Helpful?
Thank marathon308
GMWillowGrove, General Manager at Residence Inn Philadelphia Willow Grove, responded to this review

Dear Marathon308, Thank you so much for taking the time to review our hotel. I sincerely appreciate your nice comments about our room product and our front desk staff. I will be sure to pass on your thoughts to our housekeeping and front desk teams. Sincerely, Al Jaskel General Manager More 

Trenton, Canada
Level Contributor
6 reviews
3 hotel reviews
3 of 5 stars Reviewed September 21, 2015

room was clean and nice. A little dated - older style Residence Inn -8 unit independent buildings. Close to many good restaurants and shopping. Beware of local tollways. There are a few easy pass only entrances which cause excessive charges as you will be without a ticket at the exit. Make sure GPS is set to avoid toll roads. Nice... More 

Helpful?
Thank garylynn815
GMWillowGrove, General Manager at Residence Inn Philadelphia Willow Grove, responded to this review

Dear Garylynn815, I greatly appreciate you taking the time to review our hotel. As you noted, we are within a short drive of some really nice restaurants and set back from major traffic in an office park setting. We are located about a mile and a half from Exit 343 of the Pennsylvania Turnpike. Thanks for staying with us and... More 

New Jersey
Level Contributor
18 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed September 15, 2015

There's a reason this Residence Inn is ranked at the top of Horsham's hotel rankings... The Staff. Just Outstanding.... Particular props go out to Charisse who made check in a breeze - a welcoming face for a very late arrival after a long drive. . And as a Gold Elite, she was able to upgrade me to a larger suite... More 

Helpful?
Thank The_Viceroy
GMWillowGrove, General Manager at Residence Inn Philadelphia Willow Grove, responded to this review

Dear Guest, Thank you so much for taking the time to let us know about your recent visit. I will be sure to pass along your comments to our associates that you specifically mentioned. It is always great to hear that our efforts to provide the very best in hospitality are being recognized !! Sincerely, Al Jaskel General Manager More 

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