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All 6 Horsham hotels

Residence Inn Philadelphia Willow Grove

3.0 of 5 Hotel   |   3 Walnut Grove Drive, Horsham, PA 19044
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Ranked #1 of 6 Hotels in Horsham
A recent review
5 of 5 stars reviewed 4 weeks ago
VMC001 Richmond, Virginia
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55 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Richmond, Virginia
Contributor
12 reviews 12 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Outstanding stay for two nights at roomy, quiet, and clean Residence Inn. As a platinum member I typically stay at RI's ~100+ times a year so know what to expect from a well run RI. Staff was friendly and highly accommodating. Hotel manager went out of his way to ensure our stay met our expectations (Thank you Al!). Almost opted... More

Was this review helpful? Yes 3
A_Sigley_AGM, Manager at Residence Inn Philadelphia Willow Grove, responded to this review

Dear Guest, Thank you for taking the time to write this wonderful review for our hotel. It is our pleasure to provide you with a clean room and friendly staff service. Also, thank you for mentioning how Al was able to ensure your expectations were met, I am sure he will be delighted to hear those kind comments. We appreciate... More

Pittsburgh, Pennsylvania
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 7, 2014

Got in really late after trying to find this place from the Philly airport. Didn't know the area. "Apartment" on 2nd floor coz no handicaps were available at that time, so needed help with luggage.The night person opted to help. He was really very nice. All the desk people were very nice and helpful. We had the 2 bedroom suite.Had... More

Was this review helpful? Yes
GMWillowGrove, General Manager at Residence Inn Philadelphia Willow Grove, responded to this review

Dear Guest, Thank you so much for taking the time to write a review of your visit. We appreciate your kind comments on our hotel and the many amenities that we offer our guests such as complimentary hot breakfast and evening socials three times each week. I am sorry the weather did not cooperate during your stay and you were... More

Rockville, Maryland
Senior Contributor
32 reviews 32 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed August 2, 2014

Stayed here with my 2 eight year old grand-daughters while visiting friends and family. The room set up was not what I have experienced in the past. It was 1 large room with a very small sleep sofa with a "mattress" that felt more like springs with minimal padding and a large King size bed. The only thing separating them... More

Was this review helpful? Yes 1
GMWillowGrove, General Manager at Residence Inn Philadelphia Willow Grove, responded to this review

Dear ElizabethHS, Thank you for taking the time to let us know about your recent visit to our hotel. First, please accept my apology for the the delay in delivering the extra pillows to your guestroom, it certainly should not have taken as long as you described. I am also sorry over the issue with your phone. Both issues are... More

New York City, New York
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 13, 2014

We arrived around 11pm after a 3 hour drive on 07/03/14. Stayed for 3 nights for 4th of July and upon check in due to the night attendant having trouble with system after a 30min+ wait she walked my wife and I to the room and refused to give us a key after opening the door. This Hotel has no... More

Was this review helpful? Yes 1
GMWillowGrove, General Manager at Residence Inn Philadelphia Willow Grove, responded to this review

Dear Guest, First, I am very sorry over the incident you describe in your comments. Certainly, we could have handled the situation in a more timely manner and communicated much better. Please accept my personal apology over any inconvenience we may have caused you. I would like to let you know however, that at no time did I notify anyone... More

Charlotte, North Carolina
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 8, 2014

Checked into the hotel around 6pm after a 10 hour car ride. When we walked into the room my wife noticed the kitchen floor was dirty. There were crumbs all over the floor. We called dowstairs and told the front desk person- he said that was unacceptable and he would take care of it immediately. 5 minutes later he was... More

Was this review helpful? Yes
GMWillowGrove, General Manager at Residence Inn Philadelphia Willow Grove, responded to this review

Dear Guest, Thank you very much for the positive review of our hotel. It is rewarding to see that our Front Desk associate handled the situation to your satisfaction and that you plan to visit us again. We greatly appreciate your business and we look forward to your visit next year. Sincerely, Al Jaskel More

NEW YORK
Top Contributor
81 reviews 81 reviews
19 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed June 11, 2014

Very quiet night at this hotel.... I wish the had 2 bedroom (they have a 2 bedroom suite only).... Check was a breeze.... Adrianne (Housekeeping) was very nice, keep up the good work.... The rooms are spacious.... All the pots, pans, dishes, utensils & a fridge are there for your use.... Rooms are nicely updated.... Breakfast was good (a little... More

Was this review helpful? Yes 3
GMWillowGrove, General Manager at Residence Inn Philadelphia Willow Grove, responded to this review

Dear Guest, I appreciate you taking the time to write of your experience here at our hotel. It is always rewarding to see our hospitality and housekeeping efforts noticed and I will certainly pass on your gracious comments to Adrianne. Thank you for staying with us and I hope you visit us again real soon. Sincerely, Al Jaskel General Manager More

New Hampshire
Senior Contributor
26 reviews 26 reviews
12 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed May 23, 2014

Only stayed for one night unfortunately due to business. It was a great room, spacious, full kitchen. There was a great patio area that my group partook in. Great staff too! Looking forward to staying here again.

Was this review helpful? Yes 1
GMWillowGrove, General Manager at Residence Inn Philadelphia Willow Grove, responded to this review

Dear Guest, Thank you so much for your kind comments regarding your recent stay at our hotel. I was particularly pleased that you recognized the hospitality efforts of our team. I hope that you can stay longer on your next visit and appreciate you taking the time to review our hotel. Sincerely, Al Jaskel More

Denver, Colorado
Senior Contributor
21 reviews 21 reviews
14 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed April 16, 2014

The rooms are large and roomy! They have been recently updated and are better than some of the other properties. The staff is very friendly and welcome you in a professional manner! The bathrooms are on the smaller size but just fine for a couple or small family.

Was this review helpful? Yes 2
GMWillowGrove, General Manager at Residence Inn Philadelphia Willow Grove, responded to this review

Dear Guest, Thank you for posting your thoughts regarding the recent visit to our hotel. I appreciate your comments concerning the size of our rooms and the friendliness of our associates. Being a Residence Inn, we specialize in extended stays and our amenities are focused on the particular needs of our long term guests. It is great to see our... More

Philadelphia, Pennsylvania
Contributor
13 reviews 13 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed April 15, 2014

I stayed here for just one night this past weekend. The front desk was very friendly and helpful with checking in and out. The room was very clean. It like a small condo/aparment. There is no elevator but they only have 2 floor in each unit. I love the personal space of being on our own. The breakfast was ok.... More

Was this review helpful? Yes 1
GMWillowGrove, General Manager at Residence Inn Philadelphia Willow Grove, responded to this review

Dear Guest, Thank you for taking the time to let us know about your recent visit. We appreciate the positive review and I will make sure our Front Desk team is aware of your nice comments. We look forward to serving you again in the future. Sincerely, Al Jaskel More

Pembroke Pines, Florida
Top Contributor
80 reviews 80 reviews
37 hotel reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed March 31, 2014

We are natives is Philly and return often. I've stayed in about 15 Different Philly Marriott's but this property is my favorite!! The front desk greeted me each day and made me feel at home! The breakfast was excellent and great variety of foods! The breakfast crew wore gloves and since I'm a clean fanatic this hotel passed the test!... More

Was this review helpful? Yes 3
GMWillowGrove, General Manager at Residence Inn Philadelphia Willow Grove, responded to this review

Dear David B, Thank you so much for the kind comments regarding your recent visit to our hotel. As a team, our goal is to have every guest leave totally satisfied with their stay and it is rewarding to see that our hospitality and housekeeping efforts are noticed. We appreciate your business and look forward to serving you again in... More

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Additional Information about Residence Inn Philadelphia Willow Grove

Address: 3 Walnut Grove Drive, Horsham, PA 19044
Location: United States > Pennsylvania > Horsham
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Philadelphia Willow Grove 3*
Number of rooms: 118
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Also Known As:
Residence Inn Philadelphia Willow Grove Hotel Horsham
Residence Inn Horsham
Horsham Residence Inn

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