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All 6 Horsham hotels

Residence Inn Philadelphia Willow Grove

3.0 of 5 Hotel   |   3 Walnut Grove Drive, Horsham, PA 19044
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Residence Inn Philadelphia Willow Grove
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    This weekend 11/28/2014
    $149/night
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Ranked #1 of 6 Hotels in Horsham
A recent review
3 of 5 stars reviewed 6 days ago
Matt P Leeds, United Kingdom
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59 reviews from our community

Traveler rating
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    6
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Leeds, United Kingdom
Contributor
14 reviews 14 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Which is to say it's somewhat in the middle of nowhere; though of course perfectly suited for any one of the industrial units that are located around it. The rooms are huge and very clean and tidy, the TVs are fully stocked with all the channels you'd possibly want, and the market at reception stocks all the staple food stuffs... More

Was this review helpful? Yes
GMWillowGrove, General Manager at Residence Inn Philadelphia Willow Grove, responded to this review

Dear Matt P, Thank you for taking the time to review our hotel. I appreciate your generous comments about the size of our guest rooms and the many amenities we offer our guests. As you noted, our hotel is located in a very quiet setting which many of our guests enjoy. We value your business and look forward to your... More

Dixon, IL
Top Contributor
158 reviews 158 reviews
62 hotel reviews
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed 2 nights in a quiet, clean & comfortable first floor room. Originally built in 1990, it received a major renovation in 2012. Separate two story quads have been tastefully bricked together & stairways have been reconfigured & covered. The newer heating/ac system was one of the quietest we've ever experienced. Bill, who checked us in was courteous &... More

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GMWillowGrove, General Manager at Residence Inn Philadelphia Willow Grove, responded to this review

Dear Guest, Thank you for the detailed review of your stay at our hotel. I appreciate your generous comments concerning your check in experience as well as your description of our property. In regards to your observation about our Gatehouse, I am sorry you felt that our layout was not up to your expectations. Our large table in our Gatehouse... More

Aiken, South Carolina
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 5 weeks ago

This is an older Residence Inn, two stories, no elevators. But it is well kept and accommodating. Front desk staff is extremely customer service oriented. Evening reception was well attended and snacks/drinks were plentiful. Rooms were smaller than the newer RIs, but they were adequate and everything was working. Full kitchen with refrigerator, microwave, plates and silverware. All in all... More

Was this review helpful? Yes
A_Sigley_AGM, Manager at Residence Inn Philadelphia Willow Grove, responded to this review

Dear bpelican, Thank you very much for the feedback and positive comments. We are glad that you enjoyed our properties evening reception and our front desk associates were attentive to your needs. We appreciate you taking the time to write this review for our hotel and hope to see you again on your next visit to the area, thank you.... More

Dover, Delaware
Top Contributor
92 reviews 92 reviews
22 hotel reviews
84 helpful votes 84 helpful votes
5 of 5 stars Reviewed September 30, 2014

I was on a business trip and this was the choice of my employer. Good Choice! Upon my arrival I was greeted by Will at the front desk. Very pleasant, very accommodating young man. He is an asset to this establishment. He asked if I had a room preference, which he promptly set up for me.The room was nice and... More

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A_Sigley_AGM, Manager at Residence Inn Philadelphia Willow Grove, responded to this review

Dear Guest, Thank you for the great feedback, I will be sharing the kind words regarding Will with our team. We are glad that you also enjoyed the room as well as our evening 'Mix' events. We also appreciate the feedback in regards to breakfast and will pass this along to our food and beverage team. Thank you again, and... More

Richmond, Virginia
Contributor
17 reviews 17 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed August 30, 2014

Outstanding stay for two nights at roomy, quiet, and clean Residence Inn. As a platinum member I typically stay at RI's ~100+ times a year so know what to expect from a well run RI. Staff was friendly and highly accommodating. Hotel manager went out of his way to ensure our stay met our expectations (Thank you Al!). Almost opted... More

Was this review helpful? Yes 3
A_Sigley_AGM, Manager at Residence Inn Philadelphia Willow Grove, responded to this review

Dear Guest, Thank you for taking the time to write this wonderful review for our hotel. It is our pleasure to provide you with a clean room and friendly staff service. Also, thank you for mentioning how Al was able to ensure your expectations were met, I am sure he will be delighted to hear those kind comments. We appreciate... More

Pittsburgh, Pennsylvania
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 7, 2014

Got in really late after trying to find this place from the Philly airport. Didn't know the area. "Apartment" on 2nd floor coz no handicaps were available at that time, so needed help with luggage.The night person opted to help. He was really very nice. All the desk people were very nice and helpful. We had the 2 bedroom suite.Had... More

Was this review helpful? Yes
GMWillowGrove, General Manager at Residence Inn Philadelphia Willow Grove, responded to this review

Dear Guest, Thank you so much for taking the time to write a review of your visit. We appreciate your kind comments on our hotel and the many amenities that we offer our guests such as complimentary hot breakfast and evening socials three times each week. I am sorry the weather did not cooperate during your stay and you were... More

Rockville, Maryland
Senior Contributor
32 reviews 32 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed August 2, 2014

Stayed here with my 2 eight year old grand-daughters while visiting friends and family. The room set up was not what I have experienced in the past. It was 1 large room with a very small sleep sofa with a "mattress" that felt more like springs with minimal padding and a large King size bed. The only thing separating them... More

Was this review helpful? Yes 1
GMWillowGrove, General Manager at Residence Inn Philadelphia Willow Grove, responded to this review

Dear ElizabethHS, Thank you for taking the time to let us know about your recent visit to our hotel. First, please accept my apology for the the delay in delivering the extra pillows to your guestroom, it certainly should not have taken as long as you described. I am also sorry over the issue with your phone. Both issues are... More

New York City, New York
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 13, 2014

We arrived around 11pm after a 3 hour drive on 07/03/14. Stayed for 3 nights for 4th of July and upon check in due to the night attendant having trouble with system after a 30min+ wait she walked my wife and I to the room and refused to give us a key after opening the door. This Hotel has no... More

Was this review helpful? Yes 1
GMWillowGrove, General Manager at Residence Inn Philadelphia Willow Grove, responded to this review

Dear Guest, First, I am very sorry over the incident you describe in your comments. Certainly, we could have handled the situation in a more timely manner and communicated much better. Please accept my personal apology over any inconvenience we may have caused you. I would like to let you know however, that at no time did I notify anyone... More

Charlotte, North Carolina
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 8, 2014

Checked into the hotel around 6pm after a 10 hour car ride. When we walked into the room my wife noticed the kitchen floor was dirty. There were crumbs all over the floor. We called dowstairs and told the front desk person- he said that was unacceptable and he would take care of it immediately. 5 minutes later he was... More

Was this review helpful? Yes
GMWillowGrove, General Manager at Residence Inn Philadelphia Willow Grove, responded to this review

Dear Guest, Thank you very much for the positive review of our hotel. It is rewarding to see that our Front Desk associate handled the situation to your satisfaction and that you plan to visit us again. We greatly appreciate your business and we look forward to your visit next year. Sincerely, Al Jaskel More

NEW YORK
Top Contributor
84 reviews 84 reviews
19 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed June 11, 2014

Very quiet night at this hotel.... I wish the had 2 bedroom (they have a 2 bedroom suite only).... Check was a breeze.... Adrianne (Housekeeping) was very nice, keep up the good work.... The rooms are spacious.... All the pots, pans, dishes, utensils & a fridge are there for your use.... Rooms are nicely updated.... Breakfast was good (a little... More

Was this review helpful? Yes 3
GMWillowGrove, General Manager at Residence Inn Philadelphia Willow Grove, responded to this review

Dear Guest, I appreciate you taking the time to write of your experience here at our hotel. It is always rewarding to see our hospitality and housekeeping efforts noticed and I will certainly pass on your gracious comments to Adrianne. Thank you for staying with us and I hope you visit us again real soon. Sincerely, Al Jaskel General Manager More

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Additional Information about Residence Inn Philadelphia Willow Grove

Address: 3 Walnut Grove Drive, Horsham, PA 19044
Location: United States > Pennsylvania > Horsham
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Philadelphia Willow Grove 3*
Number of rooms: 118
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Also Known As:
Residence Inn Philadelphia Willow Grove Hotel Horsham
Residence Inn Horsham
Horsham Residence Inn

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