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Residence Inn Philadelphia Willow Grove

3.0 of 5 3 Walnut Grove Drive, Horsham, PA 19044
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Residence Inn Philadelphia Willow Grove
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Residence Inn Philadelphia Willow Grove
Residence Inn Philadelphia Willow Grove
Residence Inn Philadelphia Willow Grove
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61 reviews from our community

Traveler rating
    22
    24
    7
    4
    4
See reviews for
15
11
7
21
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Pembroke Pines, Florida
Top Contributor
86 reviews 86 reviews
43 hotel reviews
49 helpful votes 49 helpful votes
5 of 5 stars NEW

I'm a platinum member and I always feel like this place exceeds our expectations! From the welcoming front desk to the excellent breakfast buffet ....this place is a first class hotel! I like the residence Inn concept offering guests a small condo! The property is very clean and the property inside and out is lovely! It's people like Joyce, antoinette... More 

Was this review helpful? Yes
A_Sigley_AGM, Manager at Residence Inn Philadelphia Willow Grove, responded to this review

Thank you very much for the kind review. I am glad that our staff and our property have been able to provide you with a home away from home feeling. I will be sharing your comments with our staff and acknowledging each who has made your stay(s) pleasurable. I also want to thank you for your loyalty to our hotel... More 

Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

When you hear that a hotel is owned/operated by Marriott, you automatically visualize a certain level of class and elegance. That is not present at this location. This property looks like it was an old, really old, outdoor apartment complex that Marriott purchased for cheap and converted. The hotel has about 15 separate buildings, which are not in numbered in... More 

Was this review helpful? Yes
A_Sigley_AGM, Manager at Residence Inn Philadelphia Willow Grove, responded to this review

Dear ZachTheReviewer, Thank you for staying with us and taking the time to write a review for our property. I understand that the design and layout of our hotel did not appeal to you and I do apologize for that. This property was built as a Residence Inn and designed for long term guests to give them a feel of... More 

Leeds, United Kingdom
Contributor
14 reviews 14 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed November 18, 2014

Which is to say it's somewhat in the middle of nowhere; though of course perfectly suited for any one of the industrial units that are located around it. The rooms are huge and very clean and tidy, the TVs are fully stocked with all the channels you'd possibly want, and the market at reception stocks all the staple food stuffs... More 

Was this review helpful? Yes
GMWillowGrove, General Manager at Residence Inn Philadelphia Willow Grove, responded to this review

Dear Matt P, Thank you for taking the time to review our hotel. I appreciate your generous comments about the size of our guest rooms and the many amenities we offer our guests. As you noted, our hotel is located in a very quiet setting which many of our guests enjoy. We value your business and look forward to your... More 

Dixon, IL
Top Contributor
163 reviews 163 reviews
63 hotel reviews
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed October 31, 2014

We stayed 2 nights in a quiet, clean & comfortable first floor room. Originally built in 1990, it received a major renovation in 2012. Separate two story quads have been tastefully bricked together & stairways have been reconfigured & covered. The newer heating/ac system was one of the quietest we've ever experienced. Bill, who checked us in was courteous &... More 

Was this review helpful? Yes
GMWillowGrove, General Manager at Residence Inn Philadelphia Willow Grove, responded to this review

Dear Guest, Thank you for the detailed review of your stay at our hotel. I appreciate your generous comments concerning your check in experience as well as your description of our property. In regards to your observation about our Gatehouse, I am sorry you felt that our layout was not up to your expectations. Our large table in our Gatehouse... More 

Aiken, South Carolina
Contributor
13 reviews 13 reviews
12 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed October 20, 2014

This is an older Residence Inn, two stories, no elevators. But it is well kept and accommodating. Front desk staff is extremely customer service oriented. Evening reception was well attended and snacks/drinks were plentiful. Rooms were smaller than the newer RIs, but they were adequate and everything was working. Full kitchen with refrigerator, microwave, plates and silverware. All in all... More 

Was this review helpful? Yes
A_Sigley_AGM, Manager at Residence Inn Philadelphia Willow Grove, responded to this review

Dear bpelican, Thank you very much for the feedback and positive comments. We are glad that you enjoyed our properties evening reception and our front desk associates were attentive to your needs. We appreciate you taking the time to write this review for our hotel and hope to see you again on your next visit to the area, thank you.... More 

Dover, Delaware
Top Contributor
93 reviews 93 reviews
22 hotel reviews
88 helpful votes 88 helpful votes
5 of 5 stars Reviewed September 30, 2014

I was on a business trip and this was the choice of my employer. Good Choice! Upon my arrival I was greeted by Will at the front desk. Very pleasant, very accommodating young man. He is an asset to this establishment. He asked if I had a room preference, which he promptly set up for me.The room was nice and... More 

Was this review helpful? Yes
A_Sigley_AGM, Manager at Residence Inn Philadelphia Willow Grove, responded to this review

Dear Guest, Thank you for the great feedback, I will be sharing the kind words regarding Will with our team. We are glad that you also enjoyed the room as well as our evening 'Mix' events. We also appreciate the feedback in regards to breakfast and will pass this along to our food and beverage team. Thank you again, and... More 

Richmond, Virginia
Contributor
17 reviews 17 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed August 30, 2014

Outstanding stay for two nights at roomy, quiet, and clean Residence Inn. As a platinum member I typically stay at RI's ~100+ times a year so know what to expect from a well run RI. Staff was friendly and highly accommodating. Hotel manager went out of his way to ensure our stay met our expectations (Thank you Al!). Almost opted... More 

Was this review helpful? Yes 3
A_Sigley_AGM, Manager at Residence Inn Philadelphia Willow Grove, responded to this review

Dear Guest, Thank you for taking the time to write this wonderful review for our hotel. It is our pleasure to provide you with a clean room and friendly staff service. Also, thank you for mentioning how Al was able to ensure your expectations were met, I am sure he will be delighted to hear those kind comments. We appreciate... More 

Pittsburgh, Pennsylvania
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 7, 2014

Got in really late after trying to find this place from the Philly airport. Didn't know the area. "Apartment" on 2nd floor coz no handicaps were available at that time, so needed help with luggage.The night person opted to help. He was really very nice. All the desk people were very nice and helpful. We had the 2 bedroom suite.Had... More 

Was this review helpful? Yes
GMWillowGrove, General Manager at Residence Inn Philadelphia Willow Grove, responded to this review

Dear Guest, Thank you so much for taking the time to write a review of your visit. We appreciate your kind comments on our hotel and the many amenities that we offer our guests such as complimentary hot breakfast and evening socials three times each week. I am sorry the weather did not cooperate during your stay and you were... More 

Rockville, Maryland
Senior Contributor
32 reviews 32 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed August 2, 2014

Stayed here with my 2 eight year old grand-daughters while visiting friends and family. The room set up was not what I have experienced in the past. It was 1 large room with a very small sleep sofa with a "mattress" that felt more like springs with minimal padding and a large King size bed. The only thing separating them... More 

Was this review helpful? Yes 1
GMWillowGrove, General Manager at Residence Inn Philadelphia Willow Grove, responded to this review

Dear ElizabethHS, Thank you for taking the time to let us know about your recent visit to our hotel. First, please accept my apology for the the delay in delivering the extra pillows to your guestroom, it certainly should not have taken as long as you described. I am also sorry over the issue with your phone. Both issues are... More 

New York City, New York
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 13, 2014

We arrived around 11pm after a 3 hour drive on 07/03/14. Stayed for 3 nights for 4th of July and upon check in due to the night attendant having trouble with system after a 30min+ wait she walked my wife and I to the room and refused to give us a key after opening the door. This Hotel has no... More 

Was this review helpful? Yes 1
GMWillowGrove, General Manager at Residence Inn Philadelphia Willow Grove, responded to this review

Dear Guest, First, I am very sorry over the incident you describe in your comments. Certainly, we could have handled the situation in a more timely manner and communicated much better. Please accept my personal apology over any inconvenience we may have caused you. I would like to let you know however, that at no time did I notify anyone... More 

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Additional Information about Residence Inn Philadelphia Willow Grove

Address: 3 Walnut Grove Drive, Horsham, PA 19044
Location: United States > Pennsylvania > Horsham
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Philadelphia Willow Grove 3*
Number of rooms: 118
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Also Known As:
Residence Inn Philadelphia Willow Grove Hotel Horsham
Residence Inn Horsham
Horsham Residence Inn

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