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BEST WESTERN Inn Hershey

2.5 of 5
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Rte 422 and Sipe Ave, Hershey, PA 17033
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BEST WESTERN Inn Hershey
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Ranked #18 of 24 Hotels in Hershey
A recent review
4 of 5 stars reviewed 1 week ago
Howard S Toms River, NJ, United States
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441 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Toms River, NJ, United States
1 review
4 of 5 stars Reviewed 1 week ago

About 10 years ago, I stayed at this very same hotel with my son as we visited Hershey Park. In the summer months, the pool and its environs were clean. This visit I was here on business and found the entire bldg. to be clean and well lit. The staff were accommodating by letting my get my breakfast before the... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Naperville, United States
1 review
5 of 5 stars Reviewed 1 week ago

The staff and GM Larry was incredibly helpful in helping us to secure a block of rooms and then do individual reservations on them. They were flexible and accomodating and allowed us to reserve the breakfast room for a social after our event had concluded.

Review collected in partnership with Best Western

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1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

Stayed here on a weekend when they were hosting wrestling teams, Who decided to stay up until at least 4 AM. People on the floor above us sounded like they were just running laps all night long. My husband addressed this with the front desk but it continued. You could hear every word that the people in the rooms on... More 

Was this review helpful? Yes 1
Lawrence W, General Manager at BEST WESTERN Inn Hershey, responded to this review

Andrea M Sorry that your stay did not live up to your expectations. We strive for our guests to feel as if this is their home away from home. When we have groups we do tire to put them all together, so in the case of their being noise it is their group hearing it. For how busy we were... More 

Middletown, New York
1 review
5 of 5 stars Reviewed 2 weeks ago

Stayed there for two nights over the weekend. The staff was pleasant and caring. I came to check in around 3 oclock on friday knowing that check in was after 4. The gentleman at the desk informed the housekeepers and the staff did a great job of cleaning a room for me while I waited in the lobby. Upon checking... More 

Was this review helpful? Yes
Lawrence W, General Manager at BEST WESTERN Inn Hershey, responded to this review

Richard M Thank you for the very kind words on this site. I will be sure to inform the staff of what you said. I would love to discuss your stay further when you have the time. I also hope to see you here next time you are in town. Lawrence Woodall GM 717-533-5665 More 

Syrcuse, NY, United States
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

Nothing about our stay here was enjoyable. We had problems with the in-room heat/AC, the refrigerator, the water pressure, the ice machine, breakfasts, a broken mirror and WiFi to name a "few". There are numerous hotels in the area. This would be the last one I would return to.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Hershey, PA, United States
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

This hotel is not worth the money. Stains on carpets and walls. Mildew smell in room. Only positive was bed was comfortable. Breakfast had hair in food and staff could not keep up with putting out the food for the amount of people that were there. This hotel needs to be updated i.e. paint walls and either get stains out... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Lawrence W, Manager at BEST WESTERN Inn Hershey, responded to this review

Pamela S I am sorry your stay was not up to par. We take these things seriously and I would love to speak with you in more detail about your stay. As we are an older hotel, we do strive to keep everything clean and up to date. There is no excuse for hair in the food, as that is... More 

United States
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

When I arrived at the hotel, I knew I was a little early for check in, but I had a conference to attend and knew I would not be back until late that evening. So I asked if I could just check my name in so I knew I would have a room, and I did not expect to be... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Lawrence W, General Manager at BEST WESTERN Inn Hershey, responded to this review

Sorry to hear that your stay was not up to par. We always strive to be the best in the area and we did not meet the satisfaction of our guests and ourselves that weekend. We were working through some hard times a few weeks back, which we believe is now taken care of. We hope that in the future... More 

Orleans
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Paid for a discount hotel, got an upscale hotel. Right from walking through the front doors to the lobby, I knew this was a good hotel. I expected the prices would be way more than the discount hotel I first looked at across the street. The room was clean, professional looking and the bed was exceptional. Did not expect to... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Lawrence W, General Manager at BEST WESTERN Inn Hershey, responded to this review

Robert L Thank you for the kind words you said about our hotel. We strive for perfection for every guest and try to make them feel as if this is their home away from home. We hope that next time you are in the Hershey area we will see you at our hotel. If you would like to discuss your... More 

Honesdale, PA, United States
1 review
5 of 5 stars Reviewed February 20, 2015

Best Western has always been very Helpful, clean and friendly! I appreciate them giving a reduced rate for persons with family in the Hospital. They offer nice Breakfast choices in a cheery Breakfast room.

Review collected in partnership with Best Western

Was this review helpful? Yes
Lawrence W, General Manager at BEST WESTERN Inn Hershey, responded to this review

Arlene F, Thank you for the wonderful comments you posted online about our hotel. We strive to be the best in customer service and cleanliness. I will be sure to pass along your comments to the staff. I would also love to hear from you. If you would love to discuss your stay in more detail, please call or email... More 

bayville, United States
1 review
3 of 5 stars Reviewed February 13, 2015

beds are fluffy and comfy, staff is friendly but tvs,super slow internet, leaking ceilings, bathroom lights that dont work and we have to change rooms in the middle of the night. sums up our last 2 visits.. but great location and the staff did everything they could to help... the other people we were with had no problems except their... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Lawrence W, General Manager at BEST WESTERN Inn Hershey, responded to this review

Stacey C, Thank you for writing to us about your stay. I am sorry that the internet was slow for you they day you were here. Also, the leak in ceiling is unacceptable. I would love to talk to you about this in more detail. I will make sure to tell the staff your thoughts on them. I hope you... More 

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