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BEST WESTERN Inn Hershey

2.5 of 5
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Rte 422 and Sipe Ave, Hershey, PA 17033
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BEST WESTERN Inn Hershey
Best prices for: 1 room 1 guest
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Ranked #18 of 24 Hotels in Hershey
A recent review
5 of 5 stars reviewed 1 week ago
magnusthor Pennsburg, Pennsylvania
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456 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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East Hanover, New Jersey
1 review
1 of 5 stars Reviewed yesterday NEW

Our room was never cleaned. It smelled of mildew and the bathroom had mildew in it!!! The free breakfast is awful, there is not much a of a variety and whatever they do have is terrible! We were there with 10 other families for a soccer tournament. Most families had booked an extra night to go and enjoy the park... More 

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Chico, California
Senior Contributor
47 reviews 47 reviews
11 hotel reviews
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed yesterday NEW

My wife and I traveled to Hershey, PA, to do some sightseeing. We checked into the hotel, went to the room and turned the bed down and it appeared the bed had been previously slept in. Asked for another room, was given one. Settled in for the night and went to turn on a light or two and found that... More 

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Travelers are raving about these Hershey hotels

Middletown, Md
Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed yesterday NEW

The bathroom door was broken. The hotel refrigerator was not cleaned - had to call three times to get it cleaned. The front desk took forever to answer. Location was fine. Hot tub was full of children.

Review collected in partnership with Best Western

Was this review helpful? Yes
Pennsburg, Pennsylvania
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 1 week ago NEW via mobile

Our family stayed here in April 2015. We were highly impressed with the staff, location, price and FREE breakfast. We had a quick check-in and check-out, and a clean, quiet room. Will definitely stay here again!

Was this review helpful? Yes
Yaphank, New York
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

My room had bugs, both dead and live ones. The hotel staff came to inspect the room, apologized to us and told us that we would be compensated. I went to the front desk upon checkout, and I was told that the hotel could not compensate me because I booked through Expedia. When I called Expedia, they told me that... More 

Was this review helpful? Yes 1
Lawrence W, General Manager at BEST WESTERN Inn Hershey, responded to this review

Suzanne Sorry to hear about your stay with us. I would love to discuss this in more detail with you. You can call me at the number below or email me lwoodall@milestonehotels.com. Lawrence Woodall GM 717-533-5665 More 

Hanover, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

Hotel is definitely older, room is satisfactory.. nothing extravagant. Besides door key and remote I was at hotel for 8 hrs. Seemed front lobby was quite busy in the morning even if I had thought about using the hotel for breakfast. Entire hotel needs a facelift, especially in a very busy tourist attraction area.

Review collected in partnership with Best Western

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Lawrence W, General Manager at BEST WESTERN Inn Hershey, responded to this review

Kevin S Sorry to hear you stay was not up to par. As we are an older hotel, we strive to be the cleanest and with some projects in the works, some areas of the hotel will be getting updated. I hope that the age of the building will not keep you from coming back and we hope to see... More 

2 reviews
5 of 5 stars Reviewed 2 weeks ago

was here on business and enjoyed my stay. the few people that made the greatest impact on my visit were Rekha R. and Kelly S. and the staff comedian Troy. thank you guys for your speedy service and outstanding personalities. its nice to go somewhere and deal with people with a pulse.

Was this review helpful? Yes
Lawrence W, General Manager at BEST WESTERN Inn Hershey, responded to this review

Cedric B Thank you for all the wonderful comments. I will be sure to tell the Front Desk staff what you said about them. I hope that next time you are in town we will get to see you again. If there is anything else that you would like to discuss, please contact me. Lawrence Woodall GM 717-533-5665 More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

I've been staying here for close to a month & I'm extremely happy that I've decided to stay here vs the other hotels that are also close by to Penn State/Hershey Hospital. I feel very safe & comfortable here. My room is great...super clean, great bed/mattress, etc. I adore all the wonderful ppl that work here.😉 They are all so... More 

Was this review helpful? Yes 2
Lawrence W, General Manager at BEST WESTERN Inn Hershey, responded to this review

Thank you for all the wonderful comments you have posted on the site. It is always nice to hear what the guests think and I will be sure to pass along the information to the staff. I would love to hear from you and discuss your stay more with you if you have a chance. You can reach me at... More 

1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

We stayed two nights and the 5 of us stayed in two rooms. Both of our rooms had ants everywhere. Especially noticeable throughout the sheets and the beds. Other than that, it was pretty good. Staff was really nice and helpful. The pool was closed, but during the summer months I bet it's really nice. Lots of parking for tour... More 

Was this review helpful? Yes 2
Lawrence W, Manager at BEST WESTERN Inn Hershey, responded to this review

Heid_star2, Sorry that your stay did not go the way expected. It seems that you enjoyed the service and there was a ball dropped with some ants in your room. I do apologize for that and it is unacceptable. I would love to discuss this with you further and you can reach me at the number below. I hope to... More 

Greenville
Contributor
14 reviews 14 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Very nice clerk Rehka who is very quick to resolve your problem. You will also love the breakfast attendant. Seems this hotel has changed managers and is better than before. Rooms are dated and need renovation but it was clean. Good hotel to use when visiting our Granddaughter at the Milton Hershey school. Needs more outlets.

Review collected in partnership with Best Western

Was this review helpful? Yes
Lawrence W, Manager at BEST WESTERN Inn Hershey, responded to this review

pamelahaze Thank you for all the wonderful comments you posted on the site. I will be sure to let Rheka know of your comments. Yes we are an older hotel and we strive to make sure we are clean and have great customer service. It seems we met our goals with you. Please let me know if there is anything... More 

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