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Quality Inn & Suites Hershey

2.0 of 5
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181 Hershey Road, Hershey, PA 17036
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Quality Inn & Suites Hershey
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Ranked #19 of 24 Hotels in Hershey
A recent review
5 of 5 stars reviewed 1 week ago
Carla M Seaside Heights
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254 reviews from our community

Traveler rating
    63
    57
    28
    38
    68
See reviews for
140
41
6
20
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 5 days ago NEW

This is probably one of the worst hotels my family has EVER stayed at , and we've done ALOT of traveling. BEWARE! All the negative reviews are true, and I find it hard to believe any positive ones are truly valid. If you are a family traveling with little ones, this place is a parent's nightmare! It's "convenient location" is... More 

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Seaside Heights
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Very close to attractions, restaurants. Nice indoor pool. My kids loved the Jacuzzi tub....we were upgraded to king room upon check in. Brand new carpet put in. Microwave, fridge, breakfast & coffee....so convenient.

Was this review helpful? Yes 1
Hershey, Pennsylvania
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Booked thru Hotels.com. Arrived and found that the hotel was not at all convenient to any of the attractions or downtown, although this is not how the hotel is advertised. This was a big issue because I was leaving my family without a car for the entire day, while I was doing business in another town. I asked for a... More 

Was this review helpful? Yes 3
Lebanon, Pennsylvania
1 review
4 of 5 stars Reviewed 3 weeks ago

Great service, clean room, friendly service, had an awesome and romantic time with my fiancee, was so quiet, the Jacuzzi tub was very nice and relaxing, breakfast was pretty good, loved the waffle maker and all the trimmings. I would recommend this hotel to all travelling in area. Great for families or couples for any occasion

Was this review helpful? Yes
Lewisburg, West Virginia
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed March 8, 2015

I booked a room by phone for $150 for one night as part of a group block for our wrestling team. When I arrived the manager told me the rate would be $190. He initially told me that's what the "contract" said. Then when I showed him the rate from our group email, he claimed I was given a room... More 

Was this review helpful? Yes 4
ushmacpatel, General Manager at Quality Inn & Suites Hershey, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More 

North Adams, MA
Top Contributor
82 reviews 82 reviews
16 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed February 26, 2015

The hotel was further along Hershey Road than anticipated but plugging the address into our GPS we soon found it. We pick up hotel coupons at the welcome centers of each state and because we had had good experiences at other Quality Inns we chose this one. This night there was only one other couple staying at the hotel. The... More 

Was this review helpful? Yes
ushmacpatel, General Manager at Quality Inn & Suites Hershey, responded to this review

Dear Wendy, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely,... More 

Stella, Canada
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 12, 2015

We had a good experience here. The room was very clean and in good condition. The staff very professional and helpful. They served a hot breakfast with good coffee. The hotel was approx. 3 miles from the highway but was $20.00 less a night so well worth the drive.

Was this review helpful? Yes 1
ushmacpatel, Manager at Quality Inn & Suites Hershey, responded to this review

Dear Richard, Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking... More 

Philadelphia, Pennsylvania
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 30, 2015

I got into Hershey late that night and as usual when travelling, very tired. When I got to the hotel there was no one at the front desk. A sign on the desk said to dial "0" on the phone and someone would answer and I assumed be with me shotly. i called the number as instructed several times only... More 

Was this review helpful? Yes 1
National Park, New Jersey
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 3, 2015

I was charged twice for 1 visit. have not been refunded yet has caused me bounced checks, like no one cares. I am asking for a refund and 4 free nights to your group of hotels, add to choice card on file or a voucher for a year good anywhere in usa it has been a joke very unprofessional please... More 

Was this review helpful? Yes 2
Mehoopany, Pennsylvania
Senior Contributor
28 reviews 28 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed November 17, 2014

The hotel room was clean & a good value! The staff both day & nite friendly & very accommodating! However the fact the you could not book online, cause the computer is not working right; could not get a receipt when checking in, cause the computer is not working right; could not get a closing statement when leaving, you guessed... More 

Was this review helpful? Yes
ushmacpatel, Manager at Quality Inn & Suites Hershey, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, CM Patel... More 

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