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Quality Inn & Suites Hershey

2.0 of 5
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181 Hershey Road, Hershey, PA 17036
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Quality Inn & Suites Hershey
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Ranked #19 of 24 Hotels in Hershey
A recent review
4 of 5 stars reviewed 5 days ago
Rich d Lebanon, Pennsylvania
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251 reviews from our community

Traveler rating
    62
    57
    28
    38
    66
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138
41
6
20
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
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    (44)
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Lebanon, Pennsylvania
1 review
4 of 5 stars Reviewed 5 days ago NEW

Great service, clean room, friendly service, had an awesome and romantic time with my fiancee, was so quiet, the Jacuzzi tub was very nice and relaxing, breakfast was pretty good, loved the waffle maker and all the trimmings. I would recommend this hotel to all travelling in area. Great for families or couples for any occasion

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Lewisburg, West Virginia
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

I booked a room by phone for $150 for one night as part of a group block for our wrestling team. When I arrived the manager told me the rate would be $190. He initially told me that's what the "contract" said. Then when I showed him the rate from our group email, he claimed I was given a room... More 

Was this review helpful? Yes 1
ushmacpatel, General Manager at Quality Inn & Suites Hershey, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More 

North Adams, MA
Top Contributor
82 reviews 82 reviews
16 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The hotel was further along Hershey Road than anticipated but plugging the address into our GPS we soon found it. We pick up hotel coupons at the welcome centers of each state and because we had had good experiences at other Quality Inns we chose this one. This night there was only one other couple staying at the hotel. The... More 

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ushmacpatel, General Manager at Quality Inn & Suites Hershey, responded to this review

Dear Wendy, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely,... More 

Stella, Canada
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 12, 2015

We had a good experience here. The room was very clean and in good condition. The staff very professional and helpful. They served a hot breakfast with good coffee. The hotel was approx. 3 miles from the highway but was $20.00 less a night so well worth the drive.

Was this review helpful? Yes 1
ushmacpatel, Manager at Quality Inn & Suites Hershey, responded to this review

Dear Richard, Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking... More 

Philadelphia, Pennsylvania
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 30, 2015

I got into Hershey late that night and as usual when travelling, very tired. When I got to the hotel there was no one at the front desk. A sign on the desk said to dial "0" on the phone and someone would answer and I assumed be with me shotly. i called the number as instructed several times only... More 

Was this review helpful? Yes 1
National Park, New Jersey
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 3, 2015

I was charged twice for 1 visit. have not been refunded yet has caused me bounced checks, like no one cares. I am asking for a refund and 4 free nights to your group of hotels, add to choice card on file or a voucher for a year good anywhere in usa it has been a joke very unprofessional please... More 

Was this review helpful? Yes 1
Mehoopany, Pennsylvania
Senior Contributor
28 reviews 28 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed November 17, 2014

The hotel room was clean & a good value! The staff both day & nite friendly & very accommodating! However the fact the you could not book online, cause the computer is not working right; could not get a receipt when checking in, cause the computer is not working right; could not get a closing statement when leaving, you guessed... More 

Was this review helpful? Yes
ushmacpatel, Manager at Quality Inn & Suites Hershey, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, CM Patel... More 

Cape May, New Jersey
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed October 27, 2014

we just stayed there for 2 nights and as we walked in the lobby it didn't look to bad. there was a nice girl at the desk who gave us places to see and directions to resturants. As we went to our room on the second floor there was not a light on. there we no hand towels all bath... More 

Was this review helpful? Yes 3
Millbrook, New York
2 reviews
4 of 5 stars Reviewed October 20, 2014

This is the fourth year in a row my father and I have stayed at this hotel and we have had a consistent, professional experience from the cleanliness to the management. We look forward to our annual visit next year.

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Johnstown, Pennsylvania
Reviewer
5 reviews 5 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed October 16, 2014

Everything about the experience was sub-par and borderline insulting. It has a peculiar odor, the pool area odor was powerful bad. The channel guide was wrong, the toilet wasnt clean, the breakfast cereal was stale and the manager is rude and nasty to everyone.

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