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Quality Inn & Suites Hershey

2.0 of 5
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181 Hershey Road, Hershey, PA 17036
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Quality Inn & Suites Hershey
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Ranked #19 of 24 Hotels in Hershey
A recent review
4 of 5 stars reviewed 1 week ago
lucy l East Providence, Rhode Island
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272 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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New York City, New York
1 review
1 of 5 stars Reviewed yesterday NEW

On Friday, July 24, 2015, I noticed my prescription glasses were missing & weren't in the bathroom where I left them. I searched the entire room/bathroom & came up with nothing. I spoke to a hotel worker & he said that he & the housekeeper cleaned my room, so my husband asked to speak w/ them & the Manager. The... More 

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East Providence, Rhode Island
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

We were very pleased with the hotel. The employees were friendly. It was clean just out dated. we were very happy that with a family of six that we were able to get just get one room. That was a plus and we got to save some money. There was an in -ground swimming pool.... indoors. there was free breakfast... More 

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Waldorf, Maryland
1 review
1 of 5 stars Reviewed 1 week ago

Entering the lobby we were greeted w/a horrible smell. We were told the room we reserved was an Executive Suite w/2 rooms. What we got was 1 room w/2 king size beds, dingy white towels, poor WIFI, hazardous overloaded wall outlet & shower head that fell off once rotated. Outrageous price did not match the room advertised.

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Travelers are raving about these Hershey hotels

4 of 5 stars Reviewed 3 weeks ago via mobile

The family and I had a great stay. It is a modest hotel but the staff was very helpful and friendly. The only thing I would improve is the moisture issue, especially on the lower level. If you have allergies, it could be a problem. Other than that our room was clean and the breakfast was good for the price... More 

Was this review helpful? Yes
ushmacpatel, General Manager at Quality Inn & Suites Hershey, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We would definitely work on issues you put forward. We would fix it immediately.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each... More 

Lake View, New York
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

I won't lie; I read the reviews from other guests of this hotel, and was worried. Our stay was for three nights, and I was afraid of spending them in an unclean, disgusting room. Imagine my surprise when I unlocked my room and found it to be clean and in very good order! Please keep in mind that the following... More 

Was this review helpful? Yes
ushmacpatel, General Manager at Quality Inn & Suites Hershey, responded to this review

Thank you for taking the time to fill out our online survey with such positive feedback! We appreciate your efforts you put everything from your stay. These things are definitey encouraging to our staff and leaves a good impression on our hotel. There are few bad reviews which are causing our guests to think about their stay but whoever stayed... More 

1 of 5 stars Reviewed 4 weeks ago via mobile

I say they should get NO stars.. We will never stay here again. They way that they guys at the front desk treated us was so uncalled for. And was very rude. We went in a little after 12 to see if we could check in and he looked and said our room wasnt cleaned yet. So we asked bout... More 

Was this review helpful? Yes
ushmacpatel, Manager at Quality Inn & Suites Hershey, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We inspected the issue and found that you arrived well before the arrival time. 12PM is too early for us to check-in as our check... More 

Level Contributor
4 reviews
3 hotel reviews
1 of 5 stars Reviewed 4 weeks ago via mobile

Upon arrival the lobby had a horrible smell.room was not clean and our coffee pot had a old moldy coffee pouch stuck in it. We tried cleaning it but no success. We asked for a new one got it on our 2nd day there. Room was very over priced for what we got. Will not return to this hotel or... More 

Was this review helpful? Yes
ushmacpatel, General Manager at Quality Inn & Suites Hershey, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We would definitely work on the things we missed out and make sure that this wont happen again. We would consider this as an opportunity... More 

new jersey
2 reviews
5 of 5 stars Reviewed June 24, 2015

The hotel was perfect and close to Hershey. We have been to Hershey many times and have stayed in a few hotels in the area. This hotel had wonderful service, friendly check in and the rooms were clean and comfortable. We plan to stay here for our next visit to Hershey!!

Was this review helpful? Yes
ushmacpatel, General Manager at Quality Inn & Suites Hershey, responded to this review

Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to... More 

Fredericksburg, Virginia
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed June 21, 2015

This hotel, although not elegant, is in an extremely great location if heading off to Hershey. The staff was friendly and nice and the breakfast was decent for the price of the hotel. If you are on a budget, this is a great, clean hotel to stay in and very close to Hershey park.

Was this review helpful? Yes
ushmacpatel, General Manager at Quality Inn & Suites Hershey, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We are glad that we made your stay comfortable. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We... More 

Chandler, Arizona
Level Contributor
3 reviews
4 of 5 stars Reviewed June 20, 2015

Very convenient hotel to stay for Hershey Park. The staff was very friendly and the rooms were clean and well appointed. Rates were comparible with the other ones in the area. No close by restaurants. Had to drive to eat, but since Hershey Park was the venue, it did not take away from the stay. Breakfast is offered daily from... More 

Was this review helpful? Yes
ushmacpatel, General Manager at Quality Inn & Suites Hershey, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We had good time serving you. We are happy that you loved our breakfast. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for... More 

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