Fairfield Inn & Suites Hershey Chocolate Avenue

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About

4.5
#3 of 26 hotels in Hershey
Location
4.5
Cleanliness
4.7
Service
4.4
Value
4.1
The Award-Winning Fairfield Inn and Suites by Marriott Hershey Chocolate Avenue is located minutes from Hersheypark, Giant Center, Tanger outlets, Troeggs Brewing Company, museums and restaurants. Offering everything you need while in Hershey; spacious guest rooms, high speed internet, indoor pool, workout facility, business center and complimentary full hot American breakfast
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Kids stay free
Business Center with Internet Access
Baggage storage
Parking
Wifi
Pool / beach towels
Indoor pool
Heated pool
Breakfast available
Breakfast buffet
Kid-friendly buffet
Snack bar
Vending machine
Convenience store
Non-smoking hotel
Shared lounge / TV area
24-hour front desk
Express check-in / check-out
Laundry service
Self-serve laundry
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Room features
Allergy-free room
Air conditioning
Housekeeping
Telephone
Iron
Coffee / tea maker
Cable / satellite TV
Complimentary toiletries
Microwave
Refrigerator
Flatscreen TV
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
3.0 of 5 stars
HOTEL STYLE
Centrally Located
Green
Hotel links
Special Offer:Earn 1,000 Bonus Points & 1 Bonus Elite Night Credit Each Night.
576Reviews24Q+A100Room tips
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Detailed Reviews
Lovetotravel001_9 wrote a review Sep 2020
Highland, Maryland154 contributions76 helpful votes
4.0 of 5 bubbles
Like all hotels in Hershey during in-season very pricey, but more reasonable outside of the summer. Stayed here for a visit to Hershey Park, which is only a few minutes away. Children loved the pool and the breakfast offered, as did we- a wide variety of offerings. Rooms were clean and overall a very solid hotel.
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Date of stay: December 2019
4.0 of 5 bubblesValue
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Stephanie Sager, Sales at Fairfield Inn & Suites Hershey Chocolate Avenue
Responded Oct 1, 2020
Dear Lovetotravel001_9, Thank you for taking the time to give your feedback! We are pleased to hear you had a great experience with us. The pool is always a favorite for the kids and I am glad you enjoyed our take on breakfast during these trying times. Thanks again and we hope to host you again next time you come to Hershey.
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valeriejanern wrote a review Aug 2020
43 contributions39 helpful votes
5.0 of 5 bubbles
We recently stayed here in the beginning of August. Given the current travel situation we are facing, I was reluctant to go and stay in a hotel and venture to a theme park. The staff at the Fairfield inn made it soooo much easier! The hotel was immaculate. The room was so clean. Even the tv remotes were wrapped up in plastic. Changes have been made. especially with breakfast, but its just part of the new normal. The staff is doing their best to adapt and they seem to be doing a great job.

Check in was easy and the woman at the from desk was so kind and helpful. She had a warm smile even behind her mask. She was very solicitous and wanted us to be as comfortable as possible. I feel badly that I didn't make a note of her name. Everyone we came into contact with from housekeeping to the lady organizing the grab and go breakfast was very friendly. Check out also simple and the woman we checked out with was very pleasant too.

Only con was that when room doors close, they are pretty loud. Even the most considerate neighbor probably won't realize how it echoes in the room next door. Overall, it wasn't a deal breaker and by the time we went to bed it worked out.

Highly recommend. The price very reasonable and we got a room with double queen with a pullout couch. Close proximity to the park.
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Date of stay: August 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Josh Cox, Sales at Fairfield Inn & Suites Hershey Chocolate Avenue
Responded Aug 20, 2020
Hello valeriejanern, Thank you so much for your 5* rating! I'm glad to see that you enjoyed your experience at the property. Don't feel bad about not taking note of the name of our staff member! We will be sure to share your positive review of the property with the entire team! Feedback like yours really does make each member of our team feel incredibly valued and very appreciated, so thank you! Regarding the door noise, we will be sure to take a look at this with our engineering team to see if this issue can be addressed. Thank you for letting us know about this issue. We hope to host you again on your next visit to Hershey, and thank you again for the review!
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amyw2012 wrote a review Jul 2021
Birmingham, Alabama1,839 contribution308 helpful votes
4.0 of 5 bubbles
This hotel was in a good location by the Hershey attractions. It seemed newer. The staff were all very friendly. We were in our second week of our road trip, so I washed some clothes here. There are 2 washers and dryers which are$4 a load. The front desk had change. Breakfast was a nice bagged breakfast where you can pick what you want from a list. There is also free coffee. All bags have a water bottle inside. We did not use the pool, but it was smallish and crowded. Our only downside was we left a blanket on the bed when we checked out. We remembered on the way and were back within the hour. They had already cleaned our room, and they said it probably went to the laundry. I called back since, and it never made it to the office. This is a solid hotel, and free parking and included breakfasts are the best.
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Date of stay: June 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Stephanie Sager, Sales at Fairfield Inn & Suites Hershey Chocolate Avenue
Responded Aug 24, 2021
Dear amyw2012, Thank you so much for leaving your review! You mentioned wonderful things that I will relay to our staff. Unfortunately it looks like we fell short at the end of your trip and I would like to get this resolved for you. We take customer service and our guest experience very seriously and would love for you to call to speak with our Assistance General Manager, Becca. We hope to make this right and that you come back to us during your next visit to Hershey!
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Petertom25 wrote a review May 2021
Bayside, New York253 contributions206 helpful votes
2.0 of 5 bubbles
My family visited Hershey for our annual trip to Hershey Park. This is our 6th visit and each time we've stayed in a different hotel in Hershey or nearby in Harrisburg. It's always a plus to stay near the park, so the location was very good, and easy to get on /off, and drive to/from the park and restaurants in the area.

The hotel is fairly new/updated with good lighting inside the hotel and in the parking area.

I was disappointed from the start in the room. I had booked a room with 2 queen, but this room was really 2 full beds, and was smaller than about 75% of the rooms at the hotel based on the floor layout posted behind the door of the room. Checking out for future reservations, all the rooms are either 1 King or 2 Queen, so it appears they are mischaracterizing the beds in the reservations. Also - as a platinum member, I was surprised I wouldnt get priority over a normal sized with you know, 2 actual queen beds.

The beds themselves were not good. Not firm at all. In fact, I could feel the mattress coils in my ribs or hips as I slept. I also asked for foam pillows in the app when I did mobile check-in but nothing was there when we entered the room (this has happened way too often to me during Marriott stays, so not sure if those requests through the app go anywhere at most hotels).

And then had the room too hot overnight as the Automatic temperature control would wait until the room got really hot before it pumped in cooler air for a short burst, making me alternating taking off and putting on the sheets throughout the night.

Breakfast had good options with the to go option in light of the pandemic.
They have a pool, but it was small, and way too crowded whenever we passed it which was often since its right next to elevators.

Given our experience, we'll probably look elsewhere the next time we go to Hershey Park. Given we stayed at the neighboring hotel last time and didnt like that experience either, we may just prefer going to the roomier hotels again in Harrisburg 20 min away.
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Date of stay: May 2021
4.0 of 5 bubblesLocation
4.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from James Parker, Sales at Fairfield Inn & Suites Hershey Chocolate Avenue
Responded Jun 2, 2021
Hello Petertom25 Traveler, We here at Fairfield by Marriott Chocolate Avenue are sorry about your disappointing experience. I can assure you however that the rooms with double beds are classed as queen beds and I believe a member of our front desk team has reached out to you to discuss further. We strive to make every one of our guests smile and we thank you for the feedback.
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Boynton14 wrote a review Jul 2021
Boynton Beach, Florida34 contributions33 helpful votes
5.0 of 5 bubbles
I am so happy that we chose this hotel while we were attending a wedding in Hershey. Simply put, the service is AMAZING, the rooms are CLEAN and the entire experience was awesome. When we checked-in we were greeted by 2 young ladies that were so friendly. One just started a couple of months ago and the other has been there for a while. I am so sorry I don't recall their names. When we went to the room we were so pleased to see how clean it was. The housekeeping staff always said "hello" with big smiles and the breakfast ladies were top notch. We were first looking to stay at a higher priced resort but I am so happy that we chose Fairfield. Everything you would want....Free parking, easy access and great location. I am a GM of a hotel and I am very picky and I must say that the management here is doing a great job!
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Date of stay: July 2021
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Stephanie Sager, Sales at Fairfield Inn & Suites Hershey Chocolate Avenue
Responded Aug 24, 2021
Dear Boynton14, Thank you so much for your 5* review! I am so glad we exceeded your standards. And as a GM, you know how difficult that may be sometimes. It is wonderful to hear how amazing our staff is and will be passing this information along to them. Please make sure to think of us on your next Hershey visit!
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pjkoala wrote a review Oct 2021
Hardwick, Massachusetts155 contributions121 helpful votes
5.0 of 5 bubbles
Hotel was very clean inside and out. Right across from a small local post office. Checked in and was greeted by a desk clerk who was very personable and helpful in finding a restaurant close by for us. The room was clean and updated. Felt very safe inside and outside. In the morning we went to the breakfast buffet and it was all fresh cooked items and fresh fruit. There were two ladies that worked the area cleaning and filling up items and they were very pleasant. Seemed like every guest that came into the breakfast area was greeted by these two ladies who seemed to have known each guest from past visits.. They asked about family members and trips they have made since last being there at the hotel. Seemed like all the guests were repeat customers. It was like listening to family talk to each other. Very nice feeling of being home sort of. I would definitely come back to this hotel if I was in the area again. If only every hotel and staff were this nice and attentive that I have stayed at. (DREAMS) Great place.....
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Date of stay: October 2021
5.0 of 5 bubblesRooms
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from James Parker, Sales at Fairfield Inn & Suites Hershey Chocolate Avenue
Responded Dec 10, 2021
Dear pjkoala, Thank you so much for taking the time to give your amazing review on your Fairfield experience! I am pleased to hear that you enjoyed it. A lot has changed since COVID and breakfast is one of them. We are doing our best to give our guests the best options we can give while still abiding by the guidelines set in place. Please think of us next time you come to Hershey as we would love to have you back!
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Bubba wrote a review Sep 2022
14 contributions5 helpful votes
5.0 of 5 bubbles
I'm still here, so it must be good writing a review early. Arrived late, although the hotel is clearly sold out my room was ready. After a super quick check in process, we headed to the room ~ Along the way everyone was so pleasant to talk to. Arrived at our room on the 4th fl. The studio was nice 2 queen beds & a couch sleeper sofa, 2 TV, nice Big bathroom, & plenty of space to put away clothes for extended stays . We also enjoyed the the indoor pool !
The next morning There is a small gym with treadmills & ellipticals some free weights & at 7am the is a full continental breakfast waffles, omelettes, cereals, toast, bagels, hard boiled eggs, & a nice oatmeal station with 10 different toppings from flax seeds to brown sugar
Again the Hotel staff is warm & courteous this morning too. Especially the Breakfast staff whom when asked went to the back to get the waffle mix so we could read the nutrition labels for our Nut Allergy.
As for location it's less than a miles by car to the Hershey parking lot.. and the icing on the cake is a fantabulous restaurant called "The Mill" you won't be disappointed for a Great meal
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Date of stay: September 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Erica Smith, Sales at Fairfield Inn & Suites Hershey Chocolate Avenue
Responded Sep 4, 2022
Hello! Thank you for taking the time to write such a great review! It is great to hear that you had such an awesome experience with us! I am so glad that you enjoyed out wonderful breakfast and that the ladies helped accommodate you with having allergies! We do out best to keep breakfast versatile so that everyone is able to enjoy something! Making sure our guest have full excess to everything they need during their stay is a priority for us as we want you to feel as welcome and comfortable as possible! I will make sure I share this with the entire staff and we hope to have you stay with us again!
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NYU62 wrote a review Oct 2020
Tucson, Arizona18,149 contributions5,324 helpful votes
5.0 of 5 bubbles
We felt safe, and we were very happy, and that about sums it up.

No longer could sit locked up at home, waiting for "whatever", and, to us, visits with family are priceless, so took off for Hershey. We spent two weeks here last year, and almost as long this year. The fifth floor, has become like home to us.

There are restrictions here (front door locked, must use key, two people (or one family) in elevator at one time, no self-serve coffee in the Lobby, breakfast is no longer the "gourmet" feast it was last year, reservations have to be made to use the pool, etc.), but there are restrictions everywhere now. During our time there, we had two weekends, and the hotel seemed to be packed, as the parking lot was completely full, as was the breakfast area. Yet, every one took care to social distance, and was aware of the need to be alert to that. Not once, did we ever feel that we should be concerned, and we, according to Dr. Fauci, are in that "high risk" group.

They have the nicest, and most helpful staff here! I did have some issues with the WiFi this year, and the delightful staff at the front desk spent much time, to get it sorted out, and they did. The housekeepers, ALWAYS, will ask if you need something, when they see you in the hall. The same two ladies taking care of breakfast, and after, two or three days, they remembered that I take six creams in my coffee. Never had to ask. We were spoiled with the breakfasts last year, so this year, it was a huge letdown, but they are trying to do their best, and the "Danishes" (cheese, apple, and raspberry) were really high quality.

We would never stay anywhere else in that area, and, hopefully, will be able to come back next year.
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Date of stay: October 2020
5.0 of 5 bubblesRooms
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Stephanie Sager, Sales at Fairfield Inn & Suites Hershey Chocolate Avenue
Responded Dec 3, 2020
Dear NYU62, First of all thank you for your wonderful 5* review! I will be sure to pass on all the great comments to our staff! I am so glad you enjoyed your stay! Yes, there have been some changes in procedures since COVID-19 and we are doing our very best to make sure we keep everyone safe while still giving you that home away from home. Recently we have brought back some hot food options like breakfast sandwiches, eggs and meat! Hopefully when you come back next year everything will be as back to normal as we can be. Thanks again for taking the time to give us feedback! It goes a long way in ensuring we can enhance the experience for all of our guests.
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mom23kidsNewJersey wrote a review Mar 2021
new jersey24 contributions7 helpful votes
5.0 of 5 bubbles
This has been the second time we stayed in a hotel in a whole year because of the pandemic. The first stay wasn't so great, so we were hesitant to try again. This hotel is AMAZING! It was beautifully decorated, clean, and safety precautions were clearly taken in every aspect. My husband and I were so excited to work out in their gym (yeah really!!), as we have not been in a gym in a year as well. We cleaned the machines after the use, and then they cleaned too. The pool was open for limited amounts of people too, but we did not bring our suits. The breakfast was more than the standard bagged continental breakfast pastries. Because of Covid, you could not serve yourself and would have to tell Becca the Asst Mgr. what you wanted. She even had hot egg wraps, muffins, yogurt, juice and delicious coffee in her little food area that she prepared for the customers, and put in a bag for them to take away.
Becca and Aubree at the front desk, were the most genuinely hospitable people we have met in awhile. They were eager to share local places to add to our wine and beer trail, as well as "deals" and eateries in the area. We were equally excited to share some of the fun things we did that they didn't know about either. We had a fantastic weekend exploring and enjoying everything the hotel had to offer! We definitely will be coming back!
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Date of stay: February 2021
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Stephanie Sager, Sales at Fairfield Inn & Suites Hershey Chocolate Avenue
Responded Apr 5, 2021
Dear mom23kidsNewJersey, Amazing review! We loved hearing your feedback! Thank you for sharing your experience so that our future guests know what to expect when they stay with us. I am pleased to hear that you had an great stay and that we exceeded your expectations. I am glad you got to explore the amenities as we slowly open back up and find our "new normal". Things are changing all the time and I hope you come visit us again soon! We would love to serve you again.
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Lauren V wrote a review Aug 2021
Ramsey, New Jersey170 contributions147 helpful votes
5.0 of 5 bubbles
Stayed 1 night with family of 4 while visiting Hersheypark. Check in was super easy and fast by a very friendly employee, room was clean and spacious, beds were comfortable, shower was EXCELLENT (my son : "its like standing under a waterfall!!"), Loved the Paul Mitchell Tea tree toiletries, plenty of towels, included hot breakfast was decent (warmed frozen breakfast sandwiches and packaged baked goods) and convenient, proximity to Hershey park is great. No complaints ! 👍
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Date of stay: August 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Stephanie Sager, Sales at Fairfield Inn & Suites Hershey Chocolate Avenue
Responded Aug 24, 2021
Dear LaurenDell, Thank you so much for taking the time to give your amazing review on your Fairfield experience! I am pleased to hear that the family enjoyed it as well and that everything was quick and efficient. A lot has changed since COVID and breakfast is one of them. We are doing our best to give our guests the best options we can give while still abiding by the guidelines set in place. Breakfast sandwiches are better than the bagged breakfast we once had during COVID and slowly we are able to give more and move one step closer to normalcy. Please think of us next time you come to Hershey- Breakfast is on us :)
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Answer from James P
Hello Denise! Yes the pool is available by time slot. Just visit our front desk during your stay and request an available time. The time slots are an hour at a time. The breakfast is still available with hot options! Thank you
Answer from KristineGulick
Hershey, Pennsylvania2 contributions4 helpful votes
Hello, while we do not provide complimentary shuttle service to the park, it's only 1 short mile away. We like to suggest uber or luxury lift of Hershey if you prefer not to drive.
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Gaebel asked a question Aug 2016
15 contributions1 helpful vote
Hello, is there a breakfast buffet at this location? Thank you!
Answer from KLP274
New York19 contributions4 helpful votes
Yes, they have a breakfast buffet that's complementary.
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eylinaparicio16 asked a question Jun 2016
Annandale, Virginia
What is the minimum check-in age?
William W asked a question Jun 2016
Folly Beach, South Carolina, United States12 contributions24 helpful votes
Pet Friendly?
Answer from KristineGulick
Hershey, Pennsylvania2 contributions4 helpful votes
Hello, My apologies, We only allow service animals at the hotel. Please let me know if you need help finding accommodations in the Hershey area that are pet friendly, and I'll gladly assist. Best, Kristine Gulick Area Sales Manager
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D4300QO wrote a tip Aug 2023
Toronto, Canada2 contributions
1.0 of 5 bubbles
"look for other hotel options. Price-service are not on the same page."
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TravelingMomGrandma wrote a tip Jul 2023
Houston, Texas594 contributions145 helpful votes
3.0 of 5 bubbles
"Don’t be afraid to ask for items needed in your room Location nice"
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Aiden wrote a tip Jun 2023
Pennsylvania1 contribution
1.0 of 5 bubbles
"The couch sucks."
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OhioAvidTraveler1 wrote a tip Jul 2021
Reynoldsburg, Ohio70 contributions27 helpful votes
4.0 of 5 bubbles
"Parking was free but lot was full"
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phl5110 wrote a tip Dec 2019
Philadelphia194 contributions69 helpful votes
4.0 of 5 bubbles
"Stay on the top floor (5) if you can for quiet"
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Not the right property for you?
There are more places to choose from in the Hershey area.
PRICE RANGE
$131 - $221 (Based on Average Rates for a Standard Room)
LOCATION
United StatesPennsylvaniaHershey
NUMBER OF ROOMS
108
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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FAIRFIELD INN & SUITES HERSHEY CHOCOLATE AVENUE - Updated 2024 Prices & Hotel Reviews (PA)

Frequently Asked Questions about Fairfield Inn & Suites Hershey Chocolate Avenue
Which popular attractions are close to Fairfield Inn & Suites Hershey Chocolate Avenue?
Nearby attractions include Escape Room Hershey (0.5 miles), The Hershey Story Museum (0.7 miles), and Hershey's Chocolate World (0.7 miles).
What are some of the property amenities at Fairfield Inn & Suites Hershey Chocolate Avenue?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Fairfield Inn & Suites Hershey Chocolate Avenue?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Fairfield Inn & Suites Hershey Chocolate Avenue?
Guests can enjoy free breakfast and a snack bar during their stay.
Is parking available at Fairfield Inn & Suites Hershey Chocolate Avenue?
Yes, free parking is available to guests.
What are some restaurants close to Fairfield Inn & Suites Hershey Chocolate Avenue?
Conveniently located restaurants include Fenicci's of Hershey, Phillip Arthur's Cafe, and The Chocolate Avenue Grill.
Are there opportunities to exercise at Fairfield Inn & Suites Hershey Chocolate Avenue?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Is Fairfield Inn & Suites Hershey Chocolate Avenue located near the city center?
Yes, it is 0.8 miles away from the center of Hershey.
Are any cleaning services offered at Fairfield Inn & Suites Hershey Chocolate Avenue?
Yes, laundry service and self serve laundry are offered to guests.
Are there any historical sites close to Fairfield Inn & Suites Hershey Chocolate Avenue?
Many travelers enjoy visiting H. A. Hartman & Son Storage (8.3 miles).
Is Fairfield Inn & Suites Hershey Chocolate Avenue accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.