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SpringHill Suites Hershey

3.0 of 5 115 Museum Drive, Hershey, PA 17033
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Certificate of Excellence 2014
SpringHill Suites Hershey
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SpringHill Suites Hershey
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215 reviews from our community

Traveler rating
    59
    94
    45
    10
    7
See reviews for
121
27
4
15
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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West Chester, Pennsylvania
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Stayed here 2 nights. We didn't spend much time in the room, but overall it was clean and had everything we needed. The "sitting area" was large and the "kitchen area" had nice counter space with a small microwave and fridge, plus a sink. However, the layout of the room was awkward. The bed closest to the window had almost... More

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Reading, Pennsylvania
1 review
3 of 5 stars Reviewed 6 days ago NEW

Reserved a feather free room, went into the room and all pillows were feather! Went to the front desk and the staff was apologetic, and corrected the pillows stating "I don't know why this room was assigned to you, it was noted you requested a feather free room." Next issue, the remote was not working, requested new batteries, staff came... More

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SpringHill_HrshyDOS, Director of Sales at SpringHill Suites Hershey, responded to this review

Please accept our sincere apologies for the inconvenience you may have experienced. We take great pride in ensuring our guest’s satisfaction. Unfortunately, we did not meet your—or our own—expectations. Our goal is to address your concerns so that we can ensure you have an exceptional experience on your next visit. You’re a valued customer; everything we do is aimed at... More

Quechee, Vermont
Top Contributor
67 reviews 67 reviews
14 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed overnight on our trip to Florida. Since we had some more time we traveled a few miles away from I-91, usually we stay quite close to an exit not to waste time in the morning going back to the Interstate. This short trip paid off, as this is much quieter than usual, also the hotel (part of Marriott)... More

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SpringHill_HrshyDOS, Director of Sales at SpringHill Suites Hershey, responded to this review

Thank you for your wonderful comments about your stay! We take great pride in representing Marriott and the standards that are expected of our guests. We welcome the opportunity to be of service to you and your family if you return to our area. You may want to consider a return trip in the Fall for HersheyPark in the Dark... More

Dallas
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 1 week ago

First the location is next to the AACA museum, but nothing else within walking distance. We checked in and went up to our room, not 60 seconds went by when I called the front desk to try to get another room. For $200 I expected a bigger, newer, cleaner room; I also didn't expect TV to be between the bedroom... More

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SpringHill_HrshyDOS, General Manager at SpringHill Suites Hershey, responded to this review

As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the lack of coverage at the Front Desk. Your feedback has been shared with the appropriate hotel team to ensure that this was an isolated issue that is corrected... More

new jersey
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I suprised by birthday boy that isn't so little anymore, all he wanted to do for his birthday was ride the coasters at Hersheypark. So my husband and I picked up my son and 9 yr old daughter from school and off we went. I had made the reservation in advance at this hotel and Im so glad that I... More

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SpringHill_HrshyDOS, Director of Sales at SpringHill Suites Hershey, responded to this review

Thank you for your recent comments and positive feedback. We certainly strive to meet all Marriott standards and help guests feel welcome & provide them with a quality, comfortable stay. I will share with Kevin and our team how important their services were to your family. We are so excited that your son enjoyed a special 12th birthday here in... More

Long Island
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed September 6, 2014

We had a large group here for a soccer tournament and wanted to be close to the park for when the girls had free time. The location was great! The hotel was very comfortable. Staff was amazing and flexible when we needed space to host a team lunch. Didn't flinch with 14 families running around the foyer area! Cleaning staff... More

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SpringHill_HrshyDOS, Director of Sales at SpringHill Suites Hershey, responded to this review

Thank you for your wonderful comments about your stay and our staff! We take great pride in representing Marriott and the standards that are expected of our guests. Your honest feedback enables us to truly measure if we are meeting our guests expectations. I am sorry to hear that your experience with breakfast was anything less than satisfactory. We try... More

Levis, Canada
Top Contributor
53 reviews 53 reviews
18 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed September 6, 2014

We stay there two nights. It is a little bit far from the action but it takes only between 5 and 15 minutes to go to the attractions or in downtown Hershey. The staff is very helpful; our room was clean but a little bad aroma always welcomes us when entering in it. We never found out the problem. Take... More

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SpringHill_HrshyDOS, Director of Sales at SpringHill Suites Hershey, responded to this review

Thank you for your recent comments. Your honest feedback enables us to truly measure if we are meeting our guests expectations. It seems as we may have missed on a few points, we will certainly use your feedback to address with our team. I encourage you to contact me directly to discuss any of your concerns as well as any... More

Newport, Pennsylvania
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 1, 2014

The hotel staff were very friendly. They always had a smile and a kind word to say. Fresh coffee, tea, hot chocolate and water were available in the lobby (even at 11:30 pm). The room was spacious and very clean. We would definitely stay here again.

Was this review helpful? Yes
SpringHill_HrshyDOS, Director of Sales at SpringHill Suites Hershey, responded to this review

Thank you for taking the time to share your wonderful comments about your recent stay with us. We take great pride in representing Marriott and offering the best service to our guests. The new flavored water in the lobby was a new addition for us and has been well received by many. We hope to see you again soon and... More

New York City, New York
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 29, 2014

The hotel was great and the proximity to the park was perfect. A big thank you to all the staff who made our 2 day stay so effortless and enjoyable, especially Cindylou, Scott, Stephanie and Alex. We will be back!

Was this review helpful? Yes
SpringHill_HrshyDOS, Director of Sales at SpringHill Suites Hershey, responded to this review

Thank you for your kind words and wonderful comments regarding your stay. We take great pride in representing Marriott and meeting the needs of our guests. We look forward to your return and encourage you to contact me to discuss your future travel plans to Hershey, PA! Wishing you the "sweetest" of memories and safe travels always. CyndiLou Foster Director... More

Hoboken, New Jersey
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed August 28, 2014

Some of my extended family and I stayed for two nights while travelling to Hershey Park. Some members also went to the Auto museum, which is adjacent to the hotel. The hotel is very convenient to the park, provides a breakfast which is more extensive than a continental offering, and has a nice indoor pool with hours of 6am -... More

Was this review helpful? Yes
SpringHill_HrshyDOS, Director of Sales at SpringHill Suites Hershey, responded to this review

Thank you for taking the time to share your experience with others. We take great pride in representing Marriott and the standards that are expected of our guests. We hope your consider a return trip to Hershey, PA and welcome the opportunity to be of service in the future. CyndiLou Foster Director of Sales 717-583-2222 More

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Additional Information about SpringHill Suites Hershey

Address: 115 Museum Drive, Hershey, PA 17033
Location: United States > Pennsylvania > Hershey
Price Range (Based on Average Rates): $$
Hotel Class:3 star — SpringHill Suites Hershey 3*
Number of rooms: 80
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Also Known As:
Springhill Suites Hershey Hotel Hershey
Hershey Springhill Suites

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