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SpringHill Suites Hershey

3.0 of 5 115 Museum Drive, Hershey, PA 17033
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Certificate of Excellence 2014
SpringHill Suites Hershey
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SpringHill Suites Hershey
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218 reviews from our community

Traveler rating
    60
    95
    45
    11
    7
See reviews for
122
28
4
16
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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South Orange, New Jersey
Top Contributor
65 reviews 65 reviews
5 hotel reviews
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

I booked the hotel here since it seemed nicer than other hotels in the area. The staff was nice and the hotel clean. The breakfast was bland and the cereal, etc are bulk loads, so there are no little boxes to take for your drive or back to the room for a snack later. More limited than Fairfiled Inn or... More

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SpringHill_HrshyDOS, Director of Sales at SpringHill Suites Hershey, responded to this review

Thank you for your recent comments and honest feedback. We certainly strive to make all our guests feel welcome & provide them with quality, comfortable stay. I am sorry to hear that we did not meet your needs in anyway. You indicated in your response the room layout, air conditioner and breakfast was unsatisfactory. Please accept our sincere apologies for... More

Pittsburgh, Pennsylvania
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed here for a weekend visit. The location is excellent for visiting nearby attractions. The staff and location is what makes this hotel rating a 3 star. The housekeeping were great and front desk very friendly! The cons are the rooms say upgraded but I think they could use a little more tlc. The bed was absolutely horrible and the... More

Was this review helpful? Yes 1
SpringHill_HrshyDOS, Director of Sales at SpringHill Suites Hershey, responded to this review

Thank you for taking the time to share your experience with the SpringHill Suites Hershey Near the Park. You indicated in your response the room style and bedding were unsatisfactory. Please accept our sincere apologies for the inconvenience you may have experienced. We take great pride in ensuring our guest’s satisfaction. Unfortunately, we did not meet your—or our own—expectations. Our... More

Sayre, Pennsylvania
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Very affordable hotel 3 minutes from Hershey Park,Chocolate World, the Giant Center, and the Outlets. The staff was very accomodating, the rooms were spacious and clean, there's a pool with jacuzzi, and the hot breakfast is complimentary and bountiful. Great value, in a wonderful town.

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SpringHill_HrshyDOS, Director of Sales at SpringHill Suites Hershey, responded to this review

Thank you for your wonderful comments about your stay and our staff! We take great pride in representing Marriott and the standards that are expected of our guests. We welcome the opportunity to be of service to you and your family if you return to our area. You may want to consider a return trip iin the Winter months for... More

West Chester, Pennsylvania
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 22, 2014

Stayed here 2 nights. We didn't spend much time in the room, but overall it was clean and had everything we needed. The "sitting area" was large and the "kitchen area" had nice counter space with a small microwave and fridge, plus a sink. However, the layout of the room was awkward. The bed closest to the window had almost... More

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SpringHill_HrshyDOS, Director of Sales at SpringHill Suites Hershey, responded to this review

Thank you for your recent comments and honest feedback. We are very proud of our new renovations and our staff takes great pride in our appearance and guest satisfaction. Marriott does listen to our guests concerns with layout and design and I assure you we will share you comments with them. A complimentary breakfast is always an added bonus when... More

Reading, Pennsylvania
1 review
3 of 5 stars Reviewed October 19, 2014

Reserved a feather free room, went into the room and all pillows were feather! Went to the front desk and the staff was apologetic, and corrected the pillows stating "I don't know why this room was assigned to you, it was noted you requested a feather free room." Next issue, the remote was not working, requested new batteries, staff came... More

Was this review helpful? Yes
SpringHill_HrshyDOS, Director of Sales at SpringHill Suites Hershey, responded to this review

Please accept our sincere apologies for the inconvenience you may have experienced. We take great pride in ensuring our guest’s satisfaction. Unfortunately, we did not meet your—or our own—expectations. Our goal is to address your concerns so that we can ensure you have an exceptional experience on your next visit. You’re a valued customer; everything we do is aimed at... More

Quechee, Vermont
Top Contributor
74 reviews 74 reviews
17 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed October 14, 2014

We stayed overnight on our trip to Florida. Since we had some more time we traveled a few miles away from I-91, usually we stay quite close to an exit not to waste time in the morning going back to the Interstate. This short trip paid off, as this is much quieter than usual, also the hotel (part of Marriott)... More

Was this review helpful? Yes
SpringHill_HrshyDOS, Director of Sales at SpringHill Suites Hershey, responded to this review

Thank you for your wonderful comments about your stay! We take great pride in representing Marriott and the standards that are expected of our guests. We welcome the opportunity to be of service to you and your family if you return to our area. You may want to consider a return trip in the Fall for HersheyPark in the Dark... More

Dallas
Contributor
11 reviews 11 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed October 14, 2014

First the location is next to the AACA museum, but nothing else within walking distance. We checked in and went up to our room, not 60 seconds went by when I called the front desk to try to get another room. For $200 I expected a bigger, newer, cleaner room; I also didn't expect TV to be between the bedroom... More

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SpringHill_HrshyDOS, General Manager at SpringHill Suites Hershey, responded to this review

As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the lack of coverage at the Front Desk. Your feedback has been shared with the appropriate hotel team to ensure that this was an isolated issue that is corrected... More

new jersey
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 22, 2014

I suprised by birthday boy that isn't so little anymore, all he wanted to do for his birthday was ride the coasters at Hersheypark. So my husband and I picked up my son and 9 yr old daughter from school and off we went. I had made the reservation in advance at this hotel and Im so glad that I... More

Was this review helpful? Yes
SpringHill_HrshyDOS, Director of Sales at SpringHill Suites Hershey, responded to this review

Thank you for your recent comments and positive feedback. We certainly strive to meet all Marriott standards and help guests feel welcome & provide them with a quality, comfortable stay. I will share with Kevin and our team how important their services were to your family. We are so excited that your son enjoyed a special 12th birthday here in... More

Long Island
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed September 6, 2014

We had a large group here for a soccer tournament and wanted to be close to the park for when the girls had free time. The location was great! The hotel was very comfortable. Staff was amazing and flexible when we needed space to host a team lunch. Didn't flinch with 14 families running around the foyer area! Cleaning staff... More

Was this review helpful? Yes
SpringHill_HrshyDOS, Director of Sales at SpringHill Suites Hershey, responded to this review

Thank you for your wonderful comments about your stay and our staff! We take great pride in representing Marriott and the standards that are expected of our guests. Your honest feedback enables us to truly measure if we are meeting our guests expectations. I am sorry to hear that your experience with breakfast was anything less than satisfactory. We try... More

Levis, Canada
Top Contributor
53 reviews 53 reviews
18 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed September 6, 2014

We stay there two nights. It is a little bit far from the action but it takes only between 5 and 15 minutes to go to the attractions or in downtown Hershey. The staff is very helpful; our room was clean but a little bad aroma always welcomes us when entering in it. We never found out the problem. Take... More

Was this review helpful? Yes
SpringHill_HrshyDOS, Director of Sales at SpringHill Suites Hershey, responded to this review

Thank you for your recent comments. Your honest feedback enables us to truly measure if we are meeting our guests expectations. It seems as we may have missed on a few points, we will certainly use your feedback to address with our team. I encourage you to contact me directly to discuss any of your concerns as well as any... More

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Additional Information about SpringHill Suites Hershey

Address: 115 Museum Drive, Hershey, PA 17033
Location: United States > Pennsylvania > Hershey
Price Range (Based on Average Rates): $$
Hotel Class:3 star — SpringHill Suites Hershey 3*
Number of rooms: 80
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Also Known As:
Springhill Suites Hershey Hotel Hershey
Hershey Springhill Suites

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