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SpringHill Suites Hershey

3.0 of 5 115 Museum Drive, Hershey, PA 17033
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Certificate of Excellence 2014
SpringHill Suites Hershey
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SpringHill Suites Hershey
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222 reviews from our community

Traveler rating
    61
    97
    46
    11
    7
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124
28
4
17
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Lafayette Hill, Pennsylvania
Contributor
16 reviews 16 reviews
12 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed yesterday NEW

The SpringHill Suites in Hershey is really no different than other SpringHill Suites in the Marriott chain. That's a good thing. When you book, you know exactly what to expect. The rooms are big and clean. The free breakfast is hot and edible. The staff is friendly. I highly recommend.

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Port St Lucie, United States
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed overnight at the Springhill Suites/Hershey this weekend. It exceeded expectations to say the least. The rooms were clean, spacious and as promised. Relaxing on the couch was nice, the kitchen a big plus. Parking was set up nice too. The staff was engaged, pleasant and small things like a follow up call after checking in to the room... More 

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SpringHill_HrshyDOS, Director of Sales at SpringHill Suites Hershey, responded to this review

Thank you for your wonderful comments about your stay and our staff! We take great pride in representing Marriott and the standards that are expected of our guests. You are a valued customer and we welcome the opportunity to be of service to you and your family when you return to our area. Wishing you safe travels always and "Sweet"... More 

Knoxville, Tennessee
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Had a few things occur but all were addressed immediately and with a generous smile. Very family friendly. Perfect location to all points if interest in Hershey and Harrisburg. Careful of the Televisions channels. One Very adult channel other than that nothing negative to say

Was this review helpful? Yes 1
SpringHill_HrshyDOS, Director of Sales at SpringHill Suites Hershey, responded to this review

Thank you for your recent comments and honest feedback. We certainly strive to make all our guests feel welcome & provide them with quality, comfortable stay. I am sorry to hear that we did not meet your needs in any way. We will review the TV channel standards with Marriott to ensure that all channels are appropriate for all ages.... More 

Philadelphia, PA
Top Contributor
227 reviews 227 reviews
78 hotel reviews
181 helpful votes 181 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Very convenient to Hershey Park. The guy he checked us in a really nice what to be about 24 all the staff was nice. With a couple problems with our room and I let the front desk now and they did say I'm sorry to hear that. Breakfast was good even though there is a lot of people the breakfast... More 

Was this review helpful? Yes 1
SpringHill_HrshyDOS, Director of Sales at SpringHill Suites Hershey, responded to this review

Thank you for your comments about your stay and our staff! We take great pride in representing Marriott and the standards that are expected of our guests. It seems as we may have missed on a few points, we will certainly use your feedback to make any necessary improvements. We are sorry for any inconvenience you experienced. You are a... More 

South Orange, New Jersey
Top Contributor
71 reviews 71 reviews
6 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I booked the hotel here since it seemed nicer than other hotels in the area. The staff was nice and the hotel clean. The breakfast was bland and the cereal, etc are bulk loads, so there are no little boxes to take for your drive or back to the room for a snack later. More limited than Fairfiled Inn or... More 

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SpringHill_HrshyDOS, Director of Sales at SpringHill Suites Hershey, responded to this review

Thank you for your recent comments and honest feedback. We certainly strive to make all our guests feel welcome & provide them with quality, comfortable stay. I am sorry to hear that we did not meet your needs in anyway. You indicated in your response the room layout, air conditioner and breakfast was unsatisfactory. Please accept our sincere apologies for... More 

Pittsburgh, Pennsylvania
Contributor
12 reviews 12 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed October 30, 2014

Stayed here for a weekend visit. The location is excellent for visiting nearby attractions. The staff and location is what makes this hotel rating a 3 star. The housekeeping were great and front desk very friendly! The cons are the rooms say upgraded but I think they could use a little more tlc. The bed was absolutely horrible and the... More 

Was this review helpful? Yes 1
SpringHill_HrshyDOS, Director of Sales at SpringHill Suites Hershey, responded to this review

Thank you for taking the time to share your experience with the SpringHill Suites Hershey Near the Park. You indicated in your response the room style and bedding were unsatisfactory. Please accept our sincere apologies for the inconvenience you may have experienced. We take great pride in ensuring our guest’s satisfaction. Unfortunately, we did not meet your—or our own—expectations. Our... More 

Sayre, Pennsylvania
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 27, 2014

Very affordable hotel 3 minutes from Hershey Park,Chocolate World, the Giant Center, and the Outlets. The staff was very accomodating, the rooms were spacious and clean, there's a pool with jacuzzi, and the hot breakfast is complimentary and bountiful. Great value, in a wonderful town.

Was this review helpful? Yes
SpringHill_HrshyDOS, Director of Sales at SpringHill Suites Hershey, responded to this review

Thank you for your wonderful comments about your stay and our staff! We take great pride in representing Marriott and the standards that are expected of our guests. We welcome the opportunity to be of service to you and your family if you return to our area. You may want to consider a return trip iin the Winter months for... More 

West Chester, Pennsylvania
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 22, 2014

Stayed here 2 nights. We didn't spend much time in the room, but overall it was clean and had everything we needed. The "sitting area" was large and the "kitchen area" had nice counter space with a small microwave and fridge, plus a sink. However, the layout of the room was awkward. The bed closest to the window had almost... More 

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SpringHill_HrshyDOS, Director of Sales at SpringHill Suites Hershey, responded to this review

Thank you for your recent comments and honest feedback. We are very proud of our new renovations and our staff takes great pride in our appearance and guest satisfaction. Marriott does listen to our guests concerns with layout and design and I assure you we will share you comments with them. A complimentary breakfast is always an added bonus when... More 

Reading, Pennsylvania
1 review
3 of 5 stars Reviewed October 19, 2014

Reserved a feather free room, went into the room and all pillows were feather! Went to the front desk and the staff was apologetic, and corrected the pillows stating "I don't know why this room was assigned to you, it was noted you requested a feather free room." Next issue, the remote was not working, requested new batteries, staff came... More 

Was this review helpful? Yes
SpringHill_HrshyDOS, Director of Sales at SpringHill Suites Hershey, responded to this review

Please accept our sincere apologies for the inconvenience you may have experienced. We take great pride in ensuring our guest’s satisfaction. Unfortunately, we did not meet your—or our own—expectations. Our goal is to address your concerns so that we can ensure you have an exceptional experience on your next visit. You’re a valued customer; everything we do is aimed at... More 

Quechee, Vermont
Top Contributor
74 reviews 74 reviews
17 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed October 14, 2014

We stayed overnight on our trip to Florida. Since we had some more time we traveled a few miles away from I-91, usually we stay quite close to an exit not to waste time in the morning going back to the Interstate. This short trip paid off, as this is much quieter than usual, also the hotel (part of Marriott)... More 

Was this review helpful? Yes
SpringHill_HrshyDOS, Director of Sales at SpringHill Suites Hershey, responded to this review

Thank you for your wonderful comments about your stay! We take great pride in representing Marriott and the standards that are expected of our guests. We welcome the opportunity to be of service to you and your family if you return to our area. You may want to consider a return trip in the Fall for HersheyPark in the Dark... More 

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Additional Information about SpringHill Suites Hershey

Address: 115 Museum Drive, Hershey, PA 17033
Location: United States > Pennsylvania > Hershey
Price Range (Based on Average Rates): $$
Hotel Class:3 star — SpringHill Suites Hershey 3*
Number of rooms: 80
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Also Known As:
Springhill Suites Hershey Hotel Hershey
Hershey Springhill Suites

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