The room was quite small and had an interior and exterior door which was helpful depending on whether you want access to your car or the restaurant for example. Loved the Hershey Kiss wallpaper! We were too early for a room to be ready but were given a card so we could catch the shuttle which was very convenient. I... More

The customer service at this hotel, from the Bellman to the shuttle bus driver is amazing! But, everything else is just good... The servers in the Bear's den appear to know that they really do not have to work hard because people will come in no matter what, if they are staying in the hotel. The food is just mediocre... More

Everything ws great except it was difficlut to get a drink due to high volume at the Lobby Bar and the Bear Club (?)--need more bartenders for large socially active conferences! I would stay here again! Improved signage would help cut down on the walking!

I booked the two night "Kids stay, play and eat for free" package which included Hersheypark tickets. We arrived at 8am went to the front desk to get our park tickets. We not only got our park tickets but we were able to get into our room and use the shuttle to Hersheypark. All of the staff that we encountered... More

Nice hotel with lots of amenities and fun for kids. We did the package deal with Hershey Park tickets and were able to get into the park early. Shuttle bus to and from for free. We were placed in a older building in the back of the resort and it had a damp feel to it. The lobby is nice... More

This is like staying at a Ritz with nicer people. Every person on staff has a warm welcoming can do attitude. They are being invaded by our group and they all act like they are so happy to see us. Every request is well received and responded to immediately. Rooms are spotless and well appointed. The free internet is a... More

The Hershey Lodge is wonderful!! You get chocolate on check-in, check-out, and room service! The rooms were very nice and comfortable. If you have any problems, just call the front desk and everthing is taken care of. We had queen beds, coffee maker and coffee, and fridge in room. Very comfortable beds and pillows. Would definitely stay here again. The... More

Nice hotel, not great. Family friendly since there was tons of kids. Not very many couples, like ourselves. They spoke very highly of the breakfast place, which besides being very pricy for breakfast, was really noisy and took extra long. Nice hotel overall.

Yes it is an enormous hotel but so clean and well run. From the moment you check in and get your free chocolate bars- to the Kids check in area this place was built for family's. Hershey characters show up and with the bear den, mini golf and indoor and outdoor pools you cant go wrong..Buy the package deal and... More