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The Hotel Hershey

100 Hotel Road, Hershey, PA 17033
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Certificate of Excellence 2014
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The Hotel Hershey
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The Hotel Hershey
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1,284 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Southern Shores, North Carolina
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

Had the most marvelous experience at The Hotel Hershey! The standard King size room was more than we expected! Very clean, cozy, spacious and welcoming! Just what anyone would expect. All staff were as pleasant and accommodating as could be, granting your every request. We also loved the restaurants. A culinary delight was had at the Heritage Restaurant. Christmas in... More 

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3 reviews 3 reviews
1 of 5 stars Reviewed yesterday NEW via mobile

This hotel was recommended by relatives who stayed in the past. While they were correct in their enthusiasm of its location for all the Christmas themed events, the guests in the hotel were something I wasn't forewarned about. Apparently the staff has no control. They're was a large wedding there that turned into some sort of night club. The pounding... More 

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mount airy, maryland
Top Contributor
51 reviews 51 reviews
9 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed yesterday NEW

We were recently at Hotel Hershey for two nights for a wedding. The staff should be commended from top to bottom for their service and graciousness. While we were there for an adult function families were very present - so fun to see the little ones dressed in their holiday finest enjoying breakfast with Santa. We all enjoyed a hot... More 

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Miami Beach, Florida
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed yesterday NEW

I recently visited Hotel Hershey for a weekend wedding and honestly didnt know what to expect from this Landmark hotel but was happily surprised. Firstly, the hotel provides courtesy cars and special transportation to Amtrak Railroad can also be arranged via the conceige (kyle was terrific). The drivers: Lynn, Steve and Tom were all wonderful and made my ride enjoyabl... More 

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Philadelphia, Pennsylvania
1 review
3 of 5 stars Reviewed 3 days ago NEW

My family (husband and 4 yr old) stayed in a suite for 2 nights to add some excitement to the holiday season. Hershey Hotel was rec. to us by a friend as being very family friendly so we were on board. The staff, room, and restaurants provided high average to good service. All staff were friendly and helpful. The real... More 

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Lancaster, PA
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

Brunch at Hotel Hershey at Christmas time has been a tradition for years, but it was very disappointing this year. The food choices were ordinary, nothing like the unique items they used to serve. The food stations were messy and resupplying was sporadic. Our server was friendly and attentive, but unfortunately the selection and poor presentation overshadowed her efforts.

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Delaware City, Delaware
Senior Contributor
37 reviews 37 reviews
13 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

My wife, daughter and I love the Hershey hotel. We have a great time just walking the floors of this Grande Dame of boutique hotels. Our holiday traditions include a visit to the Hershey hotel as well as some of the activities in Hershey park. the Sunday brunch is a favorite of ours as well. We usually are greeted by... More 

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Hershey Enterta... R, General Manager at The Hotel Hershey, responded to this review

Dear DSL_DE, Thank you for taking the time to share your recent visit to The Hotel Hershey. I am glad to hear that you enjoyed your stay, as well as Sunday Brunch. Please accept my apologies for the lack of customer service you experienced in the Signatures gift shop. I can assure you that your concerns will be addressed. We... More 

Clarks Summit, Pennsylvania
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 5 days ago NEW

we again had such a wonderful time at the HOTEL HERSHEY. The renovations to the pool area are great and Hersheypark at Christmastime is so beautiful! Thanks for such a great stay again. Breakfast with Santa is such a huge hit with my kids. Thanks for having such a family friendly event in a gorgeous hotel.

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Hershey Enterta... R, General Manager at The Hotel Hershey, responded to this review

Dear gail b, It is nice to hear that you enjoyed your recent trip to Hershey. We always appreciate hearing from our guests. Thank you for your kind comments regarding the indoor pool, Christmas Candylane, and Breakfast with Santa. I am glad that you and your family had a wonderful stay. We look forward to welcoming you back on your... More 

Long Valley, New Jersey
Top Contributor
128 reviews 128 reviews
67 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Beautiful hotel with professional staff. I'm sure it's more than s handful to keep the older part up the historic building up to standards but they do a great job. Everyone is unbelievably nice. My ONLY complaint is food choices at lunch. The Italian bistro is usually all that is open at noon and the menu is really limited.

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Senior Contributor
44 reviews 44 reviews
19 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

My mother-in-law gave my husband and I a couple's massage certificate for this hotel, so we didn't actually stay there for the night. We did it right at the beginning of January, to start off the new year right. What an excellent idea. They brought us into separate locker rooms, where we were able to change into robes. They had... More 

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Hotel Summarization (Beta)

What travelers say

  • Circular dining room(21)
  • Very good(14)
  • Outdoor pool(13)
  • Chocolate world(13)
  • Room service(9)
  • Harvest Restaurant(8)
  • Iberian Lounge(7)
  • Amusement park(7)
  • Very nice(5)
  • Well worth(4)

Additional Information about The Hotel Hershey

Address: 100 Hotel Road, Hershey, PA 17033
Phone Number:
Location: United States > Pennsylvania > Hershey
Price Range (Based on Average Rates): $$$
Number of rooms: 276
Reservation Options:
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Also Known As:
Resort Hershey
Hotel Style:
#1 Romantic Hotel in Hershey
#1 Family Hotel in Hershey
#1 Business Hotel in Hershey
#1 Green Hotel in Hershey

324 photos of this hotel

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Room/suite (44)
Hotel & grounds (123)
Pool/beach area (28)
View from room (17)
Dining (24)
Bathroom (14)
Family/play areas (5)
Other (61)

Management photos: Courtesy of the property manager

All management photos (9)
Room/suite (4)
Pool/beach area (1)
Hotel & grounds (3)
View from room (1)
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