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BEST WESTERN Hazleton Inn & Suites

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1341 N Church St, State Route 309, Hazleton, PA 18202-3333 (Formerly BEST WESTERN Genetti Inn & Suites)
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BEST WESTERN Hazleton Inn & Suites
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BEST WESTERN Hazleton Inn & Suites
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172 reviews from our community

Traveler rating
    66
    65
    17
    15
    9
See reviews for
53
61
20
19
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
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  • French first
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    (172)
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    (32)
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    (63)
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Treasure coast of Florida
Top Contributor
70 reviews 70 reviews
16 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

This Best Western has seen better days. Although the room was ok, it was on the shabby side. You could see where upgrades had been done in certain places ( like the bath tub and shower) but overall it was pretty beat. We did like that there were grounds to walk around, but probably will skip this one next time... More 

Was this review helpful? Yes
Sonnie P, Manager at BEST WESTERN Hazleton Inn & Suites, responded to this review

My apologies for not exceeding your expectations!! The property is in the process of renovations. Signs are displayed on entrance doors of the building we are presently working. I will look forward to a return trip and any comments on completed renovations would be appreciated. More 

Bristol, Vermont
Top Contributor
66 reviews 66 reviews
39 hotel reviews
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here for one night on our way home from Florida and were pleasantly surprised. Our room was nicely updated, sheets were crisp and clean, bathroom nicely updated, good desk area for getting work done. Every few minutes there was a "beep" from an alarm in one of the neighboring rooms, and a maintenance guy came immediately and figured... More 

Was this review helpful? Yes 1
Sonnie P, Manager at BEST WESTERN Hazleton Inn & Suites, responded to this review

Your comments are appreciated. Now that Mother Nature is a little kinder with weather, we are looking forward to continuing renovation plans during the next year. Always a pleasure to be your host. More 

Bradford, New Hampshire
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

We have stayed in Best Westerns all over the country, some new, some older. This hotel is old and out dated. We have never stayed in one that was a big disappointment till we stayed at this one in Hazleton, Pa. on the way back to NH from Florida. Had to look at 3 rooms before we found one that... More 

Was this review helpful? Yes
Sonnie P, Manager at BEST WESTERN Hazleton Inn & Suites, responded to this review

My apologies for not exceeding your expectations. A Manager on Call is available 24 hours a day to assure guest comfort. Customer service is our #1 priority!! We are a unique country setting with separate buildings each offering a specific room type. I am sure the basic suite was more comfortable for you. Looking forward to being your host again... More 

1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

The front staff is wonderful!!! Especially Kim! I work 6-7 days a week and 12+ hours a day after a recent relocation and it can be lonely up here in the mountains but she always makes me feel at home!

Was this review helpful? Yes
Sonnie P, Manager at BEST WESTERN Hazleton Inn & Suites, responded to this review

Thank you! The Front Desk staff is awesome!! I am truly blessed! More 

Ellsworth Maine, United States
1 review
4 of 5 stars Reviewed April 18, 2015

Good hotel like the ease of driving up to the door of the room w/a handicapped person. Would have liked more handicapped rooms available w/a pet. Comfortable, good beds. nice décor and linens. Good breakfast, and helpful staff.

Review collected in partnership with Best Western

Was this review helpful? Yes
Sonnie P, Manager at BEST WESTERN Hazleton Inn & Suites, responded to this review

Many guests do enjoy parking their car in front of their room. For the guests who prefer interior entrance, we do have two buildings to offer. One of our handicapped accessible suites are pet friendly. Always a pleasure to be your host. Looking forward to your return More 

Coatesville, United States
1 review
5 of 5 stars Reviewed April 12, 2015

The staff was great, the location to restaurants and amenities was also great, and the room was top-notch. I used to Travel Coupon book to find this hotel, and it was well worth the price I paid of $60 per night. I was impressed by the Desk Manager, Tyler, and the rest of the staff, who made me feel very... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Sonnie P, Manager at BEST WESTERN Hazleton Inn & Suites, responded to this review

When you have a great staff as we do it is easy to create a great stay for guests. Customer service is our #1 priority! Thank you for sharing. Always a pleasure! More 

Ottawa, Canada
1 review
4 of 5 stars Reviewed April 8, 2015

A little off the beaten path but worth it.Quiet and comfortable and kind to our pet. The staff is very hospitable and anxious to please their clients. The beds are the most comfortable in our experience. Complimentary breakfast is more extensive than most motels.

Review collected in partnership with Best Western

Was this review helpful? Yes
Sonnie P, Manager at BEST WESTERN Hazleton Inn & Suites, responded to this review

Always a pleasure to be your host!! Thank you for sharing your stay and comments on the staff. Customer Service is our #1 priority! More 

Wilmington, DE
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed March 31, 2015

A last minute booking to help beat spring snow storm on way to Penn State University Park from New Jersey. Admittedly, we were only there for 6 hours - arrived at 1:15 am and left after breakfast at 7:30 am. Dated room. Obvious no one vacuums behind beds. Be Forewarned that it is NOT as pictured. It's a series of... More 

Was this review helpful? Yes 1
Sonnie P, Manager at BEST WESTERN Hazleton Inn & Suites, responded to this review

My apologies for not exceeding your expectations during your last stay! I am confused with a comment of a picture. Website from previous owner is not available and a new website is not in place. We are a unique country setting of separate buildings each offering a specific room type. Two buildings have an interior entrance and the other two... More 

Myrtle Beach, South Carolina
2 reviews
5 of 5 stars Reviewed March 31, 2015

Hotel is not to close to interstate 81 & 90, so noise level is low, very good location. The room was excellent, spacious, clean, with a newer style bathroom. Breakfast was above usual standards. Friendly efficient service

Review collected in partnership with Best Western

Was this review helpful? Yes
Sonnie P, Manager at BEST WESTERN Hazleton Inn & Suites, responded to this review

Thank you for your comments!! Always a pleasure to be your host! Looking forward to your return stay! More 

laurel, United States
1 review
5 of 5 stars Reviewed March 12, 2015

My review of the best western is rated a top 10 in our book thanks to your employees Shirley and manager sonnie. We look forward to many more stays at this hotel. The greeting by Shirley with her smile and professional attitude was like no other and her passion for the hotel was outstanding.

Review collected in partnership with Best Western

Was this review helpful? Yes
Sonnie P, Manager at BEST WESTERN Hazleton Inn & Suites, responded to this review

Thank you for your wonderful comments regarding staff! Shirley is a very special member of our team!! I am very fortunate to have a great staff! Looking forward to your return stay! More 

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