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All 11 Hazleton hotels

BEST WESTERN Genetti Inn & Suites

1341 N Church Street, State Route 309, Hazleton, PA 18202-3333
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Ranked #5 of 11 hotels in Hazleton
A recent review
5 of 5 stars reviewed 2 weeks ago
Cheryl B Kokomo, United States
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101 people have reviewed this hotel

Traveler rating
    39
    38
    10
    8
    6
See reviews for
28
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8
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • French first
  • Any
English first
detroit, United States
1 review
2 of 5 stars Reviewed 6 days ago NEW

I had to go to the hotel for a wedding of a friend. I checked in and was pleasantly supprised at how nice some of the staff was. Unfortunatly when I checked in and looked at the facilities, i wanted to check back out and go home! The rooms were rundown and need an upgrade, including the main loby. The... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Sonnie P, Manager at BEST WESTERN Genetti Inn & Suites, responded to this review

My apologies again to you for not exceeding your expectations. Please remember the Front Desk and a Manager on Call are available 24 hours a day to assure guest comfort. Customer service is our #1 priority. As I mentioned to you previously, we are an older property but definitely maintained. The location is a charming country setting which is not... More

Kokomo, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Had very relaxing stay here. Comfortable rooms even though older facilities. Clean and pleasant staff. Lobby was very cozy and great fireplace for sitting either at breakfast or lounge. I certainly would recommend this place for families or business travelers.

Review collected in partnership with Best Western

Was this review helpful? Yes
Sonnie P, Manager at BEST WESTERN Genetti Inn & Suites, responded to this review

So glad you enjoyed your stay and for sharing your comments. Customer service is our #1 priority! Looking forward to being your host again! More

Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Sure, it's an older motel, but the rooms are big and it was clean. nice to have a microwave and a refrigerator, as well as new HD TV's. The staff was genuinely happy to welcome us. The bed and pillows were very comfortable. It was quiet as well.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Sonnie P, Manager at BEST WESTERN Genetti Inn & Suites, responded to this review

Thank you for sharing your previous stay and for your kind comments. Customer service is our #1 priority. Looking forward to being your host again in the near future. More

Whitecourt, Alberta, Canada
Senior Contributor
41 reviews 41 reviews
19 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I stayed here one night in March when the temperature was in the 20's. We arrived to a cold room and immediately turned on the HVAC unit. It delivered nice hot air and within 1/2 hour we could take our jackets off and get comfortable. The room and bed were clean enough but it's probably time for a good cleaning... More

Was this review helpful? Yes
Sonnie P, Manager at BEST WESTERN Genetti Inn & Suites, responded to this review

My apologies we did not exceed your expectations. The Front Desk and a Manager on Call are available 24 hours a day to assure guest comfort. We will gladly assist any of our guests with questions on the HVAC units in room. Customer service is our #1 priority More

Hershey, United States
1 review
3 of 5 stars Reviewed February 5, 2014

The hotel staff are excellent. The rooms are a bit dated and feel like they need a deep cleaning. The hotel is conveniently located and there are many places to eat nearby. It's a shame that there is such a minor issue that is creating such a huge difference in value.

Review collected in partnership with Best Western

Was this review helpful? Yes
Sonnie P, Manager at BEST WESTERN Genetti Inn & Suites, responded to this review

Thank you for your comments on your Medallia survey! Customer service is our #1 priority! Hopefully, in the near future, we will have the pleasure of being your host again! A free upgrade will be offered again, pending availability. More

Myrtle Beach, South Carolina, USA
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed February 2, 2014

The hotel is very inviting from the time you walk in & check in, scenery was so cozy & relaxing, check in was easy & the receptionist was extremely polite & accomodating. The room was nice & clean plus it was like being @ home with a king size bed.. I was using my reward points & my room was... More

Was this review helpful? Yes 1
Sonnie P, Manager at BEST WESTERN Genetti Inn & Suites, responded to this review

Great to hear you enjoyed your stay!! Customer service is our #1 priority!!! You should never be prepared for disappointment when redeemimg points for hotel rooms. Your points are very well earned! Looking forward to being your host again! More

Kingston, Canada
1 review
2 of 5 stars Reviewed January 22, 2014

Felt unsafe, heating system noisy, internet kept dropping off. Got headache from perfume in bed. Tub pink and 3 feet long. Hallways stank, carpet dirty and wallpaper peeling. Stay away from this place.

Review collected in partnership with Best Western

Was this review helpful? Yes
Sonnie P, Manager at BEST WESTERN Genetti Inn & Suites, responded to this review

My apologies that we did not exceed your expectations. The Front Desk and a Manager on Call are available 24 hours a day to assure guest comfort. Customer Service is our #1 priority! Hopefully, you will give us another chance to be your host when in the area. It would be my pleasure to personally assist you on a return... More

Albany, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 20, 2014

Great Job you Guys! This trip was a bereavement. I was able to use the night free due to points. I was treated really well when I got there. I was very satisfied with the desk person there. I'll stay there again for sure.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Sonnie P, Manager at BEST WESTERN Genetti Inn & Suites, responded to this review

Thank you for sharing your previous stay!! Looking forward to being your host again under better circumstances. More

Lake Montezuma, Arizona
Top Contributor
103 reviews 103 reviews
16 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed December 29, 2013

We were quite comfortable with our room which was clean and appointed as described online. We had reserved ahead and the staff was helpful in providing us with a room on the ground floor which I requested, as stairs can be difficult for me. We had a quiet room in the third building. The complex is quite large with a... More

Was this review helpful? Yes 1
Sonnie P, Manager at BEST WESTERN Genetti Inn & Suites, responded to this review

Comments are always appreciated. Thank you for sharing! Looking forward to being your host again in the near future! More

Quebec, Canada
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed December 26, 2013

Nice and polite staff, comfortable beds but not very clean room: dirty carpets, not very nice smell...We had very noisy neighbors who didn't care when we asked them to quiet down...Breakfast was ok. A bit disappointed.

Was this review helpful? Yes
Sonnie P, Manager at BEST WESTERN Genetti Inn & Suites, responded to this review

My apologies we did not exceed your expectations. Please remember the Front Desk and a Manager on Call are available 24 hours a day to assure guest comfort. Customer service is our #1 priority. Looking forward to being your host again in the near future! More

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Additional Information about BEST WESTERN Genetti Inn & Suites

Also Known As:
Best Western Genetti Hotel Hazleton
Best Western Genetti Inn And Suites
Best Western Hazleton
Hazleton Best Western
Address: 1341 N Church Street, State Route 309, Hazleton, PA 18202-3333
Phone Number:
Location: United States > Pennsylvania > Luzerne County > Hazleton
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Hazleton
Price Range (Based on Average Rates): $
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