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Country Inn & Suites By Carlson Harrisburg Northeast (Hershey)

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8000 Jonestown Road, Harrisburg, PA 17112
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Country Inn & Suites By Carlson Harrisburg Northeast (Hershey)
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Country Inn & Suites By Carlson Harrisburg Northeast (Hershey)
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290 reviews from our community

Traveler rating
    86
    87
    53
    24
    40
See reviews for
162
39
5
18
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
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    (290)
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    (45)
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1 review
1 of 5 stars Reviewed 2 weeks ago

Horrible breakfast, what little there was of it. No hot water or water pressure. Non existent housekeeping. Definitely not worth the rates they charge. Asked for a quiet room and was given the room next to the breakfast room which became the noisiest area of the hotel at 7:00 am each morning. Very disappointed. This was my 6th Easter weekend... More 

Was this review helpful? Yes
CIS_Harrisburg_NE, General Manager at Country Inn & Suites By Carlson Harrisburg Northeast (Hershey), responded to this review

I want to thank you for taking the time to let us know about your recent stay. Feedback is very valuable to us. I do apologize, as it sounds like you did not have a good experience during your recent stay. We strive to ensure each guest stay is a pleasant one. We are working diligently to correct the issue... More 

Hustontown, Pennsylvania
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

we booked a king room in this hotel for one night, excellent and very convenience location, many nearby attractions, restaurants, shops and Hershey Park. our room was large and clean, carpet was clean also, overall in a well kept condition except somewhere needs repaint. the staff was very helpful and friendly, their smiles and patience make a warm and welcoming... More 

Was this review helpful? Yes 1
CIS_Harrisburg_NE, Guest Relations Manager at Country Inn & Suites By Carlson Harrisburg Northeast (Hershey), responded to this review

I can't begin to tell you how much we enjoyed reading this review. Thank you for taking the time to tell us how our staff efforts to provide a comfortable and convenient experience have been successful. It is so rewarding to hear that we were able to give you a five star experience and we look forward to your next... More 

Rochester, New York
Contributor
11 reviews 11 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

We stayed here a few years back. I love the chain. I assumed it would be nice like all the other Country Inns and Suites we've stayed at. Boy was I wrong. Our carpet was not clean, but the biggest problem was that the floor was flooded between the bed and the wall. I don't mean a little damp. I... More 

Was this review helpful? Yes
CIS_Harrisburg_NE, Manager at Country Inn & Suites By Carlson Harrisburg Northeast (Hershey), responded to this review

Thank you for taking the time to write a review of our property. I apologize that you did not receive the high quality you have come to expect from the Country Inn & Suites name during your stay. We appreciate your honest input and will keep your comments on our facilities in mind as we continue to make improvements. I... More 

Erie, Pennsylvania
Senior Contributor
34 reviews 34 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Being a Club Carlson member, I used points for a discounted rate at this hotel for the weekend. I arrived in the evening to find the lobby full of children and parents in town for a sporting event. When I entered my room, I saw a "stain" on the sheet that was turned down over the comforter. I immediately went... More 

Was this review helpful? Yes
CIS_Harrisburg_NE, General Manager at Country Inn & Suites By Carlson Harrisburg Northeast (Hershey), responded to this review

We hope you will accept our sincere apologies for your unsatisfactory experience at our hotel. It is important to us that every guest is welcomed into a clean and inviting hotel. I have addressed the use of less than perfect linens with my team and can assure you I will be working closely with them to ensure this does not... More 

Senior Contributor
46 reviews 46 reviews
21 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed March 16, 2015

The staff here was friendly and accomadating, even on late arrival. Breakfast was good, offering hot foods such as eggs, sausage, fresh oatmeal which was a plus, fruit, yogourt and good grain choices. Overall the rooms were clean and bright but only off thing was the cracks in the sink and on wall in bathroom. Hot water ran well and... More 

Was this review helpful? Yes 2
CIS_Harrisburg_NE, Guest Relations Manager at Country Inn & Suites By Carlson Harrisburg Northeast (Hershey), responded to this review

I regret to hear that you weren't thoroughly impressed with our accommodations and services, though it is good to hear that you found the majority of your experience to be satisfactory. We appreciate how you have let us know what areas of our service impressed you and which were lacking. I hope you will find your expectations to be far... More 

2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 16, 2015

Nice place and close to casino. Clean, Friendly staff, nice breakfast. 3 miles from Hollywood casino. The only downside is that if you do not order food from a delivery place before 9PM you are not eating. Unless you go to the truck stop across the street. Didnt use the pool but it looked very nice.

Was this review helpful? Yes 1
CIS_Harrisburg_NE, Guest Relations Manager at Country Inn & Suites By Carlson Harrisburg Northeast (Hershey), responded to this review

We are so pleased to hear that you enjoyed your stay. We aim to impress with our breakfast, hospitality, and comfortable accommodations. It is also very helpful for us to hear your comments on areas where we can improve. We're glad you had a great time with us and we look forward to serving you again. More 

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