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Fairfield Inn & Suites Harrisburg Hershey

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1018 Briarsdale Road, Harrisburg, PA 17109
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Fairfield Inn & Suites Harrisburg Hershey
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Fairfield Inn & Suites Harrisburg Hershey
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128 reviews from our community

Traveler rating
    29
    52
    27
    11
    9
See reviews for
56
18
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24
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Pittsburgh, Pennsylvania
Top Contributor
79 reviews 79 reviews
22 hotel reviews
32 helpful votes 32 helpful votes
1 of 5 stars Reviewed 5 weeks ago

As the title of the review states, this was the single worst hotel experience I have ever had. I travel extensively, and have never experienced such a rude staff that does not even try to make their guests feel welcome and appreciated. From those working the front desk to the cleaning personnel to the person that responds to post-stay customer... More 

Was this review helpful? Yes 1
Contributor
19 reviews 19 reviews
5 of 5 stars Reviewed April 23, 2015

Those familiar with the Marriott chain may agree that Fairfield Inns are probably the most inconsistent in quality. Not this one. For a 'bottom tier' hotel it was better than many others I have stayed in including some Courtyards. Nicely furnished,clean room, most importantly a clean bathroom and a comfortable bed and pillows. The heating/cooling unit was acceptably quiet and... More 

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barry k, Manager at Fairfield Inn & Suites Harrisburg Hershey, responded to this review

Thanks for your kind input,I love sharing with staff More 

Pittsburgh
Senior Contributor
34 reviews 34 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed April 23, 2015

Not the best but reasonably clean, quiet and fairly convenient location. Decent breakfast area and lobby with standard included breakfast fare. Staff is very nice and they try to be very helpful with recommendations on the area.

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barry k, Manager at Fairfield Inn & Suites Harrisburg Hershey, responded to this review

Thanks for taking the time to respond about our inn.We truly strive to make each guests stay an enjoyable experience. More 

Reston, VA
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 16, 2015

I have probably stayed at the Briarsdale Road property a dozen or more times. Last week was my first visit in about 5 years and I think they may have gotten new furniture in the common areas. It is always clean and quiet, which helps when one is on the road. Some decent dining choices in the shopping center adjacent... More 

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Corinne F, Director of Sales at Fairfield Inn & Suites Harrisburg Hershey, responded to this review

Thank you for your comments. We had a renovation last year. Please let us know when you are back in the area. More 

King of Prussia, Pennsylvania
Senior Contributor
32 reviews 32 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed April 14, 2015

If you've stayed at a Fairfield before you pretty much know the deal. This one was no exception and we were pleased with almost everything. The staff at the desk was super friendly and welcoming when they greeted us. They had a nice selection of items available for breakfast. And the hotel was very clean and I enjoy the decor... More 

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Corinne F, Director of Sales at Fairfield Inn & Suites Harrisburg Hershey, responded to this review

Thank you for taking the time to share your recent experience at the Fairfield Inn & Suites Harrisburg Hershey with us. One of our key priorities is to provide the highest level of friendly and courteous service during your stay, and appreciate your comments. Your feedback regarding the Wifi has been brought to our management team's attention. Please let me... More 

Charlotte, North Carolina, United States
Senior Contributor
32 reviews 32 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed April 13, 2015

Just made a trip to see Hershey and Indian Echo Caverns. Was only in the hotel to sleep. Very courteous and friendly front desk staff. Acknowledged and spoke to us every time we walked by the front desk. Bed was comfortable. Had a goods night sleep. Would have gotten five stars but breakfast was a little bland. Great stay and... More 

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Corinne F, Director of Sales at Fairfield Inn & Suites Harrisburg Hershey, responded to this review

Thank you for your comments, we appreciate the feedback and hope you and your family will stay with us again! More 

Wadsworth, Ohio
1 review
4 of 5 stars Reviewed April 5, 2015

Rooms were very clean. Beds and pillows were comfortable. Thermostat worked perfectly. Fridge and coffee maker included and worked fine. Good choice of TV channels. Wireless worked perfectly. Pool and hot tub were clean, plenty of towels. Snack shop was a nice plus. Front desk staff was very helpful and welcoming. I asked for assistance 3 times (regarding local services....no... More 

Was this review helpful? Yes
Corinne F, Director of Sales at Fairfield Inn & Suites Harrisburg Hershey, responded to this review

Thank you for taking the time to complete hotel review, your comments about the staff and your stay! We appreciate the feedback and hope to accommodate you and your family when in the Hershey, PA area again. More 

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed March 23, 2015

We recently stayed in this hotel for a hockey tournament and received the absolute worst customer service that we have ever experienced. The staff were rude and arrogant. They stood with arms crossed, glaring at our team every second that we were in the hotel. They tolerated absolutely no noise whatsoever even during the day. They refused to allow any... More 

Was this review helpful? Yes 2
Corinne F, Director of Sales at Fairfield Inn & Suites Harrisburg Hershey, responded to this review

Thank you for your time in expressing your comments. We apologize for the customer service you received. We had numerous complaints from other non-hockey guests and needed to remind all the teams within your club, of the hotel's policy as will as the open container of alcoholic beverages in public places. More 

Travelers are raving about these Harrisburg hotels

Hershey, Pennsylvania
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 14, 2015

Really disappointed in this Marriott hotel. Made a reservation on Expedia for what I thought was the Fairfield in Hershey - with Hershey in the name it's easy to see how I was misled. I arrived to the one in Hershey and realized when trying to check in that I was not at the right hotel. Since I had work... More 

Was this review helpful? Yes 1
barry k, Manager at Fairfield Inn & Suites Harrisburg Hershey, responded to this review

So sorry for the mix-up.We were the only hotel by Marriott for many years in this area and the closest to Hershey.When booking with an outside source we have no control over the reservation. More 

Washington Crossing, Pennsylvania
Top Contributor
177 reviews 177 reviews
30 hotel reviews
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed January 7, 2015

This was the photo typical hotel, same layout as anywhere else, nothing overly special, it was clean and quiet so a good night's sleep is assured, the staff was quite nice but nothing out of the ordinary, as others have said a typical Marriot hotel.

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