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Fairfield Inn & Suites Harrisburg Hershey

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1018 Briarsdale Road, Harrisburg, PA 17109
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Fairfield Inn & Suites Harrisburg Hershey
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130 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
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3 reviews
3 of 5 stars Reviewed 3 weeks ago

The executive suite is great. Was clean and organized but the staff and management are the issue. They charged me for three rooms instead of the two I had. Then took the money forever to get refunded to my account. My reservation somehow got so screwed up they had no idea what room I was supposed to be. Staff was... More 

Was this review helpful? Yes
barry k, General Manager at Fairfield Inn & Suites Harrisburg Hershey, responded to this review

Please accept our apologe for the problems you had while staying at our inn.I will look into what took place and correct this so it does not happen again. More 

Austin, tx
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

I cannot praise this hotel enough. The employees were helpful, pleasant and attentive. When we asked for recommendations to restaurants they gave us several. We received a coupon for one. Another one was for an Italian restaurant that was so delicious I wish I had it in my hometown. The directions we received for various places we visited were easy... More 

Was this review helpful? Yes
Corinne F, Director of Sales at Fairfield Inn & Suites Harrisburg Hershey, responded to this review

Thank you for your comments, we will pass along to our associates and look forward to accomodating you again when back in the area! More 

Pittsburgh, Pennsylvania
Level Contributor
87 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
1 of 5 stars Reviewed April 24, 2015

As the title of the review states, this was the single worst hotel experience I have ever had. I travel extensively, and have never experienced such a rude staff that does not even try to make their guests feel welcome and appreciated. From those working the front desk to the cleaning personnel to the person that responds to post-stay customer... More 

Was this review helpful? Yes 3

Travelers are raving about these Harrisburg hotels

Level Contributor
19 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 23, 2015

Those familiar with the Marriott chain may agree that Fairfield Inns are probably the most inconsistent in quality. Not this one. For a 'bottom tier' hotel it was better than many others I have stayed in including some Courtyards. Nicely furnished,clean room, most importantly a clean bathroom and a comfortable bed and pillows. The heating/cooling unit was acceptably quiet and... More 

Was this review helpful? Yes 1
barry k, Manager at Fairfield Inn & Suites Harrisburg Hershey, responded to this review

Thanks for your kind input,I love sharing with staff More 

Pittsburgh
Level Contributor
42 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed April 23, 2015

Not the best but reasonably clean, quiet and fairly convenient location. Decent breakfast area and lobby with standard included breakfast fare. Staff is very nice and they try to be very helpful with recommendations on the area.

Was this review helpful? Yes
barry k, Manager at Fairfield Inn & Suites Harrisburg Hershey, responded to this review

Thanks for taking the time to respond about our inn.We truly strive to make each guests stay an enjoyable experience. More 

Reston, VA
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed April 16, 2015

I have probably stayed at the Briarsdale Road property a dozen or more times. Last week was my first visit in about 5 years and I think they may have gotten new furniture in the common areas. It is always clean and quiet, which helps when one is on the road. Some decent dining choices in the shopping center adjacent... More 

Was this review helpful? Yes 1
Corinne F, Director of Sales at Fairfield Inn & Suites Harrisburg Hershey, responded to this review

Thank you for your comments. We had a renovation last year. Please let us know when you are back in the area. More 

King of Prussia, Pennsylvania
Level Contributor
32 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed April 14, 2015

If you've stayed at a Fairfield before you pretty much know the deal. This one was no exception and we were pleased with almost everything. The staff at the desk was super friendly and welcoming when they greeted us. They had a nice selection of items available for breakfast. And the hotel was very clean and I enjoy the decor... More 

Was this review helpful? Yes
Corinne F, Director of Sales at Fairfield Inn & Suites Harrisburg Hershey, responded to this review

Thank you for taking the time to share your recent experience at the Fairfield Inn & Suites Harrisburg Hershey with us. One of our key priorities is to provide the highest level of friendly and courteous service during your stay, and appreciate your comments. Your feedback regarding the Wifi has been brought to our management team's attention. Please let me... More 

Charlotte, North Carolina, United States
Level Contributor
32 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed April 13, 2015

Just made a trip to see Hershey and Indian Echo Caverns. Was only in the hotel to sleep. Very courteous and friendly front desk staff. Acknowledged and spoke to us every time we walked by the front desk. Bed was comfortable. Had a goods night sleep. Would have gotten five stars but breakfast was a little bland. Great stay and... More 

Was this review helpful? Yes
Corinne F, Director of Sales at Fairfield Inn & Suites Harrisburg Hershey, responded to this review

Thank you for your comments, we appreciate the feedback and hope you and your family will stay with us again! More 

Wadsworth, Ohio
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed April 5, 2015

Rooms were very clean. Beds and pillows were comfortable. Thermostat worked perfectly. Fridge and coffee maker included and worked fine. Good choice of TV channels. Wireless worked perfectly. Pool and hot tub were clean, plenty of towels. Snack shop was a nice plus. Front desk staff was very helpful and welcoming. I asked for assistance 3 times (regarding local services....no... More 

Was this review helpful? Yes 1
Corinne F, Director of Sales at Fairfield Inn & Suites Harrisburg Hershey, responded to this review

Thank you for taking the time to complete hotel review, your comments about the staff and your stay! We appreciate the feedback and hope to accommodate you and your family when in the Hershey, PA area again. More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed March 23, 2015

We recently stayed in this hotel for a hockey tournament and received the absolute worst customer service that we have ever experienced. The staff were rude and arrogant. They stood with arms crossed, glaring at our team every second that we were in the hotel. They tolerated absolutely no noise whatsoever even during the day. They refused to allow any... More 

Was this review helpful? Yes 2
Corinne F, Director of Sales at Fairfield Inn & Suites Harrisburg Hershey, responded to this review

Thank you for your time in expressing your comments. We apologize for the customer service you received. We had numerous complaints from other non-hockey guests and needed to remind all the teams within your club, of the hotel's policy as will as the open container of alcoholic beverages in public places. More 

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