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Crowne Plaza Harrisburg-Hershey

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23 South Second Street, Harrisburg, PA 17101
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1 room 1 guest
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Crowne Plaza Harrisburg-Hershey
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423 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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1 review
5 of 5 stars Reviewed 1 week ago NEW

stayed here for couple of nights in past 5 months, hotels is old but clean and very personal friendly staff, parking is $18 but very quick in and out, lots of restaurants and bars in walking distance.

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Atlanta, Georgia
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago

I regularly work in the Hershey area and have tried several different hotels in the area at different times. My recent stay at the Crown Plaza was the cleanest and best priced of any hotel within at least a 20 minute drive. One of the managers at the hotel, Jamie, went above and beyond to make sure I was well... More 

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Toni R, Guest Relations Manager at Crowne Plaza Harrisburg-Hershey, responded to this review

Dear Traveler, Thank you for your excellent review on your recent stay. We appreciate you choosing our hotel and are pleased our team made your stay one of perfection. Our team loves to hear when they have succeeded in their goal of providing the highest level of service to our guests. We hope to see you soon! Best Regards, Toni... More 

Cranston, Rhode Island
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago

We reserved Crowned Plaza looking at "stars". That was a huge mistake. The hotel is old, everything pretty much needs a update. The air conditioner in the room doesn't work well at all. Shower is with old, moldy ceiling that looks as it gonna fall down soon. The hotel itself in such area that is difficult to find coffee shops,... More 

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Toni R, Guest Relations Manager at Crowne Plaza Harrisburg-Hershey, responded to this review

Dear Traveler, We appreciate you taking the time to comment about your recent stay at our hotel. Our team works hard to insure all our guests have the highest level of service and take it seriously when we have disappointed our guests. I apologize for the issues you encountered, during your stay with us. Your patronage and feedback are very... More 

Yankton, South Dakota
Level Contributor
39 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 1 week ago

First time at this hotel. The lobby area is very nice and the popcorn is a very nice touch. My room was very comfortable although I didn't get to spend much time there. The service at the bar was excellent and the bartender was very friendly. There are many good bars and restaurants within close walking distance. The only problem... More 

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Toni R, Guest Relations Manager at Crowne Plaza Harrisburg-Hershey, responded to this review

Dear Traveler, We appreciate you taking the time to comment about your recent stay at our hotel. We certainly do our utmost to make your stay comfortable and pleasant, and sincerely apologize for the issue with our shuttle. I am pleased we were able to get a cab and pay for it due to the inconvenience we caused you. I... More 

Staten Island, New York
Level Contributor
71 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Nice hotel overall, we had a whole floor to ourselves as a team, my room was nice and clean ac was great only set back was the bathroom was too small! No fridge in the room that's extra charge $25 per night. Valet $18.00 per day but you can come and go throughout the day, but don't loose your ticket... More 

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Toni R, Guest Relations Manager at Crowne Plaza Harrisburg-Hershey, responded to this review

Dear Traveler, I appreciate you taking the time to comment about your recent stay at our hotel. We certainly do our utmost to make your stay comfortable and pleasant, so we are very pleased to read that you were satisfied with the level of service received from our staff.,. If there is anything we can do to make your next... More 

Alexandria, Virginia
Level Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The Crowne Plaza Harrisburg-Hershey is an excellent hotel. It's tastefully decorated and features a good restaurant with fast service, complimentary coffee, quick elevators, and superb service from the staff. When the coffee maker in my room didn't work, the housekeeping supervisor on duty got it to work and even brewed the coffee for me. The front desk staff were helpful,... More 

Was this review helpful? Yes
Toni R, Guest Relations Manager at Crowne Plaza Harrisburg-Hershey, responded to this review

I appreciate you taking the time to comment about your recent stay at our hotel. We certainly do our utmost to make your stay comfortable and pleasant, so we are very pleased to read that you were satisfied with the level of service received from our staff, and the cleanliness of the rooms. Your patronage and feedback are very important... More 

1 review
2 of 5 stars Reviewed 2 weeks ago

Not a very clean or updated hotel, for the price. There was no fan in the bathroom. It appeared as though mold was on the ceiling tiles. Wallpaper in bathrooms coming off the wall. There was either blood or nail polish on the tub, couldn't tell which. They have a valet kiosk that you have to scan your ticket at... More 

Was this review helpful? Yes
Toni R, Guest Relations Manager at Crowne Plaza Harrisburg-Hershey, responded to this review

Dear Traveler, I appreciate you taking the time to comment about your recent stay at our hotel. We certainly do our utmost to make your stay comfortable and pleasant, and would like to apologize for your disappointment in your stay, and the cleanliness of the rooms. Your patronage and feedback are very important to us as this is our best... More 

Mt Holly
Level Contributor
110 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Right down town and in a not so good neighborhood, I would not advise strolling around at night, nor would I go walk around in the day time as well. Hotel was very clean, and staff were very friendly and helpful. Morning breakfast was very good as well, and pool was nice, water warm. The reason I give it an... More 

Was this review helpful? Yes
Toni R, Guest Relations Manager at Crowne Plaza Harrisburg-Hershey, responded to this review

Dear Traveler, Thank you for taking time to post your valuable feedback. Our team at Crowne Plaza Harrisburg.Hershey values your business and appreciate the opportunity to improve our level of service in every way to insure all of our guests have an excellent stay. We are located on Restaurant Row in downtown Harrisburg, and a block away from a lovely... More 

New York City, New York
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed 4 weeks ago via mobile

After a long drive from New York, we got to the hotel at midnight, just to hear from the valet parking attendant that we had to find parking on the street, because there was not space available for us. He said they have more rooms than parking spaces, really?? Well that information is not posted on the hotel website, otherwise... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Crowne Plaza Harrisburg-Hershey, responded to this review

Dear loveNY2002, Thank you for taking the time to write us a review regarding your recent stay. We are pleased to read that you have regarded our rooms to be ok. However, we’re sorry we fell below your expectation regarding the parking arrangement and customer service. We will look into these concerns. I assure you that the feedback of our... More 

Rochester Hills, Michigan
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Having stayed here on several occasions and trying to be loyal to the brand, I really have to start looking at different properties. The staff is very pleasant, however the hotel has just seen better days. Located in downtown Harrisburg it is in a great location, however the rooms feel old and dreary. Food is average hotel food and the... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Crowne Plaza Harrisburg-Hershey, responded to this review

Dear pbahner, Thank you for taking time out of your busy day to leave us a candid review. We are pleased you regarded our hotel's location to be great and our staff to be very pleasant. However, it is disheartening to read that you found our rooms to be old and dreary. We have forwarded your concerns to the hotel... More 

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