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Crowne Plaza Harrisburg-Hershey

3.5 of 5 23 South Second Street, Harrisburg, PA 17101
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Crowne Plaza Harrisburg-Hershey
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Crowne Plaza Harrisburg-Hershey
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360 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Deptford, NJ
Senior Contributor
24 reviews 24 reviews
12 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I stayed at this hotel for a wedding in December 2014. I have been to a few different Crowne Plazas. This specific one was not the best I have ever stayed at. However, it also was not the worst. The customer service was great and check in and check out was extremely easy. I did feel as though the rooms... More 

Was this review helpful? Yes
Toni R, Guest Relations Manager at Crowne Plaza Harrisburg-Hershey, responded to this review

Dear Traveler, We appreciate your valuable feedback and will share it with our team to improve the level of our guest service. Average is okay but we want superior. Our hotel is under new ownership and we are excited with the improvements and changes coming to our property. Our staff loves to provide the highest level of guest experience to... More 

Cedar Falls
Senior Contributor
22 reviews 22 reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Really, we probably should have stayed at a Holiday Inn Express. The room would have been as good, the bathroom MUCH larger and we would not have been forced to valet park. Our room was quiet and comfortable until two of needed to get ready to go in the morning. The last time we had a bathroom that small was... More 

Was this review helpful? Yes
Toni R, Guest Relations Manager at Crowne Plaza Harrisburg-Hershey, responded to this review

Dear Traveler, Thank you for taking time to post your comments. Our team takes all feedback very seriously and uses all information to improve and enhance the quality of our service for each guests visit. Our team makes a huge effort to compensate for the size of the bathroom, with immaculate cleanliness, and will be happy to hear they succeeded.... More 

Linwood, New Jersey
Contributor
17 reviews 17 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed at the Crowne Plaza in downtown Harrisburg and they said they were a 3.5 star hotel. I would disagree, no more than 2.5 star. Smallest bathrooms of anyplace I have stayed in my life. Hallways need remodeling, room was ok, VERY slow internet. A little mold in the tub, but the bed was comfy. Charged to park, valet only.... More 

Was this review helpful? Yes
Toni R, Guest Relations Manager at Crowne Plaza Harrisburg-Hershey, responded to this review

Dear Traveler, Our Crowne Plaza team would like to thank you for staying with us and for taking time to post your valuable feedback. We review all comments and take them very seriously in our goal to provide the superior level of service, all of our guests deserve. We are under new ownership and are very excited with the many... More 

Boston, Massachusetts
Senior Contributor
46 reviews 46 reviews
11 hotel reviews
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Arrived to a traffic jam outside - valet parking and 20 minutes to get to the entrance. Then the lobbly with teeming with kids with stadium blowers - part of a hockey tournament. Check in was fast and our room was QUIET. Came down for breakfast to more chaos. The omelet station was offered but the order was taken into... More 

Was this review helpful? Yes
Toni R, Guest Relations Manager at Crowne Plaza Harrisburg-Hershey, responded to this review

Dear Traveler, Thank you for taking time to post your valuable feedback. We appreciate your business and rely on all comments to help us maintain a high level of service. Our team takes immense pride in providing an excellent level of guest service to all of our guests. I apologize that your experience was less than satisfactory. It sounds like... More 

Philadelphia, PA
Senior Contributor
42 reviews 42 reviews
30 hotel reviews
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed November 21, 2014

I stayed at the Crowne Plaza Harrisburg for two nights on a business trip. It was a mixed bag. Pros: Although the building is not new, the property is well-kept and the furnishings and decor in the room were fresh and tasteful and the room was clean (see photo). The food at the restaurant also exceeded my expectations. Both breakfast... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Crowne Plaza Harrisburg-Hershey, responded to this review

Dear joni960, Thank you for writing a detailed review of your experience. It’s nice to know that you liked the overall look and cleanliness of our hotel. On the other hand, it seems that you were not satisfied with the room condition and amenities. I apologize for the inconvenience these aspects have caused. Your concerns have been taken note of... More 

Utrecht, The Netherlands
Top Contributor
129 reviews 129 reviews
38 hotel reviews
69 helpful votes 69 helpful votes
4 of 5 stars Reviewed November 21, 2014

I'm giving this four stars because of the quality of the staff in general. My family and I checked in here after midnight, exhausted from a long drive. We needed one feather-free room because of an asthmatic traveler, and were assured by the front desk that it had been done. On checking into the room, we had to remove six... More 

Was this review helpful? Yes
Toni R, Guest Relations Manager at Crowne Plaza Harrisburg-Hershey, responded to this review

Dear Traveler, Thank you for choosing our hotel for your overnight accommodations while in our area. We value all feedback and use it to help maintain the highest level of guest service and appreciate when our guests share their experience with us.. I look forward to sharing your comments with our staff, as they take pride in providing a superior... More 

dallastown
Contributor
15 reviews 15 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed November 18, 2014

it is conveniently located and has valet parking which is a little pricey but nice, lobby very nice and impressive, front desk help very friendly, but the room. not so much. draperies waterstained from the waterleak at the top right corner of the window and there was a small pile of plaster on the carpet that had crumbled out of... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Crowne Plaza Harrisburg-Hershey, responded to this review

Dear DallastownVickie_D, Thank you for taking the time to review our property. It is nice to hear your positive feedback about the convenient location of the hotel, front office services and and nice lobby. We work diligently to ensure our facilities and services are superior and we try our hardest to provide not just good value, but comfortable, clean and... More 

Macungie, Pennsylvania
Contributor
12 reviews 12 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed November 15, 2014

Stayed at hotel while attending a trade show. The front desk agent was friendly upon checkin however once I got to the room I noticed that the rooms are in need of an update. Also, the Internet service was poor which made it hard to work in the evening.

Was this review helpful? Yes
Toni R, Guest Relations Manager at Crowne Plaza Harrisburg-Hershey, responded to this review

Dear Traveler, We appreciate your choosing our hotel for your accommodations while in the Harrisburg area. Your feedback is very valuable in training our staff to provide the highest level of guest service and in helping us address any issues that we may have missed. We thank you for taking time to post your comments. I am excited to share... More 

Plymouth, United Kingdom
Top Contributor
89 reviews 89 reviews
30 hotel reviews
49 helpful votes 49 helpful votes
3 of 5 stars Reviewed November 12, 2014

Easy to find the hotel and the welcome was warm and informative but that was about the best of it. We were very disappointed with the overall experience in this hotel. Our room was decidedly average, especially given the price. The hotel's indoor pool appeared to be very good. However as there wasn't a dressing area, especially to use after... More 

Was this review helpful? Yes
Toni R, Guest Relations Manager at Crowne Plaza Harrisburg-Hershey, responded to this review

Dear Traveler, Thank you for choosing our hotel for your stay while in the Harrisburg area. I appreciate your feedback and will share it with my teams to better enable them to provide the highest level of service to our valued guests. Our team takes disappointing our guests very seriously and will share ideas how to improve and enhance the... More 

Baltimore, Maryland
Senior Contributor
30 reviews 30 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed November 12, 2014

My boyfriend and I were in town for the marathon. He was the participant. I was there for support. We arrived in the early evening. I think everyone else was arriving then too. We did have a bit of a wait for valet, however as we got closer we were instructed to park in the garage across the street, which... More 

Was this review helpful? Yes
Toni R, Guest Relations Manager at Crowne Plaza Harrisburg-Hershey, responded to this review

Dear Marathon Traveler, We appreciate your positive feedback about your recent stay. Our staff loves to hear when they've done a good job! Our hotel loves our Marathon group and we to hope to continue a relationship with the group. I apologize with the parking issue you experienced, but am very pleased we were able to resolve it to your... More 

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Additional Information about Crowne Plaza Harrisburg-Hershey

Address: 23 South Second Street, Harrisburg, PA 17101
Phone Number:
Location: United States > Pennsylvania > Harrisburg
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Harrisburg-Hershey 3.5*
Number of rooms: 80
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Also Known As:
Crowne Plaza Harrisburg-Hershey Hotel Harrisburg

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