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Crowne Plaza Harrisburg-Hershey

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23 South Second Street, Harrisburg, PA 17101
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Crowne Plaza Harrisburg-Hershey
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Crowne Plaza Harrisburg-Hershey
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403 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed yesterday NEW

We booked this hotel for an overnight to watch the 4th of July fireworks in Harrisburg. Pros: Located a couple of blocks from Susquehanna river, we had a good view of the fireworks across the river; accommodating to late checkout. Cons: valet parking is $18 a day; kinda old; staff could be friendlier; room is small; linens could be softer,... More 

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Buffalo, New York
1 review
2 of 5 stars Reviewed yesterday NEW

Stay away. The location is great and services, except the front desk, are fine. Eric, at the front desk, is sarcastic and insulting. Do not risk putting an important client in this hotel. The Hilton is next door.

Was this review helpful? Yes
Wexford, Pennsylvania
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 1 week ago

By far our stay was a very poor experience, I apologize for starting a review this way but I was just appalled by the service. We booked on PL, I understood the rates, and everything seemed fair. When we arrived, we were "greeted" by Valet who immediately said "Pull up so more people can get in behind you!" Once I... More 

Was this review helpful? Yes 1
Toni R, Guest Relations Manager at Crowne Plaza Harrisburg-Hershey, responded to this review

Dear Ron M, Thank you for choosing our hotel for your accommodations while in the Harrisburg/Hershey area. It is regrettable that you did not enjoy your stay with us. I apologize for the issues you experienced during your stay. After talking with you and realizing you had faced some challenges, I was grateful that I was able to apologize and... More 

Columbus, Ohio
Level Contributor
170 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
4 of 5 stars Reviewed 2 weeks ago

In downtown near the state capital there are only two choices, the Hilton and the Crowne Plaza. Both are fine, but you get a very good hotel here, with fewer amenities and a lower price. We stay here and walk to the Hilton for a great restaurant, the 1700 Steakhouse. Both places offer easy acces to the Capital, and some... More 

Was this review helpful? Yes
Toni R, Guest Relations Manager at Crowne Plaza Harrisburg-Hershey, responded to this review

Dear Traveler, Thank you for staying with us! We value your business and your feedback. Our team is dedicated to providing the level of service that will exceed your expectations and love to hear they have succeeded. We hope to see you soon!@ Happy Summer, Toni Rieber Guest Experience Manager More 

Frederiksberg, Denmark
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The best part is the walking distance to the restaurants in the city. The hotel itself is about average, however it lacks a little maintenance. We found signs everywhere telling us how sorry they are for the noise due to renovation work, we never heard or saw any workers but I guess they are doing something about it. My room... More 

Was this review helpful? Yes 1
Toni R, Guest Relations Manager at Crowne Plaza Harrisburg-Hershey, responded to this review

Dear Traveler, Thank you for staying at our Crowne Plaza and taking time to post your valuable feedback. It is regrettable if your stay was negatively affected due to the noise level which fell below your expectations. Rest assured that your comments will be reviewed by our team and take actions accordingly in order to meet our guests' needs and... More 

home
Level Contributor
47 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The rooms need a major update. The wallpaper is peeling, the beds are hard as a rock and the caulk is molding in the shower area. My king-size bedroom is tiny. I can't even sit on the toilet without my knees touching the door and I'm only 5;6"! The closet is super small as well. I brought a 18" carryon... More 

Was this review helpful? Yes
Toni R, Guest Relations Manager at Crowne Plaza Harrisburg-Hershey, responded to this review

Dear Pekesear, We value your business and your feedback and appreciate you taking time to post your comments. All comments help our team provide a better guest experience to our very important guests. Thank you! Our Crowne Plaza team takes pride in providing our guests with exceptional service and sincerely apologize for the problems you encountered during your stay. Sharing... More 

Illinois
Level Contributor
75 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Location is good just a block from the river and walking distance to State Capital. Being upgraded right now, still needs a lot of work! Walls are thin, breakfast is good. Friendly staff minus the valet staff, some are decent other don't care!

Was this review helpful? Yes
Toni R, Guest Relations Manager at Crowne Plaza Harrisburg-Hershey, responded to this review

Dear Steven L, Thank you for choosing our Harrisburg/Hershey Crowne Plaza. We are happy you enjoyed the location, staff and food during your stay. Our team works hard to provide the level of service that exceeds your expectations and enjoy hearing when they have succeeded. We are under renovations and promise that our building will be restored have a new... More 

Fort Myers, Florida
1 review
4 of 5 stars Reviewed 4 weeks ago

Stayed there for reasonable price and close to many restaurants and the Capitol. Food and Bar service from Rob was outstanding. Check in went very quick. Great for business trip due to quietness of hotel.

Was this review helpful? Yes
Toni R, Guest Relations Manager at Crowne Plaza Harrisburg-Hershey, responded to this review

Dear Traveler, Thank you for staying with us and taking time to post your positive feedback. Our goal at our Crowne Plaza is exceed your expectations while you are with us. Our team loves to hear they have succeeded and it encourages them to continue to provide the highest level of service to all guests. We appreciate the shout out... More 

Norwood, Pennsylvania, United States
Level Contributor
57 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed here for a conference in Early June. We were greeted promptly and assigned a room quickly. The room was clean and modern however the receptacle in the bathroom did not allow for a tight fit on a hair dryer and shaver. There were signs that they were working on the hotel and to pardon any inconvenience but we did... More 

Was this review helpful? Yes 1
Toni R, Guest Relations Manager at Crowne Plaza Harrisburg-Hershey, responded to this review

Dear Bob P, Thank you for your positive feedback on your recent stay. We appreciate all feedback and particularly enjoy when we can share comments like yours with our staff. They love to hear they guests have enjoyed their stay and they have provided the level of service our valuable guests deserve. I hope you will choose our hotel for... More 

Dover, Delaware
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

I have stayed at this hotel in the past and I am a rewards club member. I see many complaints about the rooms, but the room I stayed in was fine and comfortable as it might have been renovated. the only drawback was the bathrooms are small. The A/C was working great as well as the Wi-fi I was told... More 

Was this review helpful? Yes
Toni R, Guest Relations Manager at Crowne Plaza Harrisburg-Hershey, responded to this review

Dear RTZ, Thank you for choosing our hotel for your travel needs. We appreciate your business and thank you for your valuable feedback. We are excited with our ongoing renovations and look forward to the finished product. Our goal is to provide the highest level of guest service and with our team dedicated to service and a newly renovated building... More 

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