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All 51 Harrisburg hotels

Crowne Plaza Harrisburg-Hershey

3.5 of 5 Hotel   |   23 South Second Street, Harrisburg, PA 17101
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Crowne Plaza Harrisburg-Hershey
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49%
Ranked #32 of 51 Hotels in Harrisburg
A recent review
4 of 5 stars reviewed 6 days ago
Martijn O Amsterdam
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336 reviews from our community

Traveler rating
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    98
    86
    48
    45
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (53)
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English first
Wilkes-Barre, Pennsylvania
Top Contributor
57 reviews 57 reviews
12 hotel reviews
36 helpful votes 36 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

My visit encountered several cleanliness issues. After I checked and assigned a room to my shock when I opened the door, the room was occupied. The front desk clerk insisted the room was empty but then gave me a different room, one in which I hated to step on the carpet because it looked so dirty. I will not be... More

Was this review helpful? Yes
Toni R, Guest Relations Manager at Crowne Plaza Harrisburg-Hershey, responded to this review

Dear Traveler, I sincerely apologize for the problems you encountered during your stay with us. I appreciate even more that you posted your feedback. All feedback is used as a tool to train our staff in areas where we have disappointed our guests. I have addressed this issue with our Front Desk staff and they are working hard to insure... More

Amsterdam
Contributor
16 reviews 16 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The staff in this hotel is very friendly and proactive. Our room was large and good value for money. Location is excellent, just next to the main attraction in the city, the capitol building, and close by the street with most restaurants (2nd Street). Only drawback is the city itself, besides the capitol building there isn't much to see or... More

Was this review helpful? Yes 1
Toni R, Guest Relations Manager at Crowne Plaza Harrisburg-Hershey, responded to this review

Thank you for taking time to post your valuable feedback. Our staff takes great pride in providing only the highest level of guest service. I am anxious to share your comments with them! I love that they are excelling in their effort to achieve their goals and you were kind in posting the positive feedback. I hope your travels will... More

Philadelphia, Pennsylvania
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

I attended a two day conference which included three meals daily. The hotel is clean and well equipped. The food was good and the staff is very nice. The hotel is located within a block of some nice bars and eateries.

Was this review helpful? Yes 1
Toni R, Guest Relations Manager at Crowne Plaza Harrisburg-Hershey, responded to this review

Thank you so much for taking time to post your comments. Our staff loves to hear that you enjoyed your stay and we provided the excellent service that you deserve. If you are in the area in the future, we hope to be your hotel of choice. Toni R Guest Experience Manager More

Independence, Missouri
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I liked this hotel overall stay was good no fridge or breakfast included, close to Hershey park.. The only negative I had was when a different customer walked into our room at 1am morning I was quite disappointed that the front desk did not bother to call right away knowing they made mistake. When I called they did offer free... More

Was this review helpful? Yes
Toni R, Guest Relations Manager at Crowne Plaza Harrisburg-Hershey, responded to this review

Dear Traveler, I appreciate your time in providing us with valuable feedback and have shared it with our staff. I apologize for the error and intrusion you experienced. This should never happen and we will take all measures to insure it never happens in the future. We take our guests safety and guest experience very seriously and take pride in... More

Brooklyn, New York
2 reviews
3 of 5 stars Reviewed 2 weeks ago

While the hotel is centrally located and boasts a somewhat impressive lobby, the room was very small and needed a cleaning, carpet needed to be changed and bed mildly comfortable. I have stayed in other Crown Plaza's and found THEM much more appropriate for the brand name.

Was this review helpful? Yes
Toni R, Guest Relations Manager at Crowne Plaza Harrisburg-Hershey, responded to this review

Dear Traveler, I would like to thank you for taking time to post your comments regarding your recent stay with us. We value our guests feedback and use it to improve and excel at providing our guests the high level of service they deserve. I would like to apologize for the problems you encountered and assure you that I have... More

Montoursville, Pennsylvania
Top Contributor
53 reviews 53 reviews
13 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The pro's - location, staff is really nice. The rest: I can almost guarantee they don't vacuum their rooms, they use sticky rollers. When we got to our room the door was open. It wasn't dirty but it wasn't clean either. So I called down and they sent someone right up. The dead spider that was on the bathroom floor... More

Was this review helpful? Yes
Toni R, Guest Relations Manager at Crowne Plaza Harrisburg-Hershey, responded to this review

Dear Traveler, Thank you for taking time to post your comments and providing us with valuable feedback. We take all feedback to our staff and use it to help them provide the high level of service our guests deserve. I have talked with the departments about the ways we have failed We have exciting news and are eager to share... More

1 review
2 of 5 stars Reviewed 2 weeks ago

Only positive is the people were on the nice side. Rooms were very old and falling apart and might as well have been on the street because you hear every last car and dump truck driving by. Bathroom so small the toilets had to be put in at an angle to accommodate. You feel like you are in a bathroom... More

Was this review helpful? Yes
Toni R, Guest Relations Manager at Crowne Plaza Harrisburg-Hershey, responded to this review

Dear Traveler, I would like to thank you for posting your comments and for choosing our hotel while staying in the Harrisburg/Hershey area. I sincerely apologize for your diappointment in our hotel and assure you that I haven't taken your comments to the departments involved to better help them train their staff in providing the highest level of customer service... More

Contributor
15 reviews 15 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We checked in on a friday night along with alot of other people at the same time. Check in went very smoothly and the front desk personnel were professional. We went to the room and it was fine but because of being wheelchair bound and having serious medical constrictions with my legs we really needed a different room. I called... More

Was this review helpful? Yes
Toni R, Guest Relations Manager at Crowne Plaza Harrisburg-Hershey, responded to this review

Dear Traveler, Thank you so much for taking time to post your wonderful comments. We appreciate all feedback and find it valuable in helping our staff provide the excellent level of service our guests deserve. I do hope we will see you again should your travels bring you to our area in the future. Happy Regards, Toni R Guest Experience... More

Washington, District of Columbia, United States
Senior Contributor
31 reviews 31 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Overall, the cost is slightly high for the hotel's age. It is in average condition. The location was the best part. If you don't need your car after hours, definitely park across the street at the public garage if you can. Hotel valet is tough. I went out to Hershey for dinner one night and came back too late so... More

Was this review helpful? Yes
Toni R, Guest Relations Manager at Crowne Plaza Harrisburg-Hershey, responded to this review

Dear Traveler, Thank you for staying with us while in our area. I appreciate you taking time to post your very valuable feedback. It helps us to train our staff in always providing our guests with the excellent level of service you deserve. I apologize for your problems with Valet and have addressed this issue with their managerment staff. A... More

Pittsburgh
Top Contributor
64 reviews 64 reviews
15 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We stayed here for a soccer tournament with a bunch of families. I would say its just average based on what we needed. Our tournament was in Hershey. This is about a 20-25 minute drive from the Hershey attractions and a little on the expensive side. I would try to stay closer to Hershey next time. But it is definitely... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Crowne Plaza Harrisburg-Hershey, responded to this review

Dear PghJared, Thank you for writing a review about our property. We strive to give great and impressive service to all of our guests and it makes us happy to read that our location was convenient for your travel needs. We are pleased to read that your kids enjoyed the pool and that the staff service great. We always do... More

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Additional Information about Crowne Plaza Harrisburg-Hershey

Address: 23 South Second Street, Harrisburg, PA 17101
Phone Number:
Location: United States > Pennsylvania > Harrisburg
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Harrisburg-Hershey 3.5*
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Also Known As:
Crowne Plaza Harrisburg-Hershey Hotel Harrisburg

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