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Crowne Plaza Harrisburg-Hershey

3.5 of 5 23 South Second Street, Harrisburg, PA 17101
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Crowne Plaza Harrisburg-Hershey
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Crowne Plaza Harrisburg-Hershey
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372 reviews from our community

Traveler rating
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    103
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Dallas
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I purchased the room for 4 nights through Hotwire, and didn't know which hotel I'd be getting. The price was excellent! The hotel lobby is very nice, and the location is great. It's a safe area. They do not offer a free breakfast ($13 buffet) or free parking ($18/nt). However, you can park on the street right next to the... More 

Was this review helpful? Yes
Toni R, Guest Relations Manager at Crowne Plaza Harrisburg-Hershey, responded to this review

Dear Guest, Thank you for choosing our hotel for your four day stay in Harrisburg. We appreciate your business and value your feedback. Our team takes immense pride in providing our guests with service that exceeds their expectations. I look forward to sharing your comments with the team. Our management team will also address the areas we could have improved.... More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago via mobile

Don't ever stay at this place, very little beds, the parking is an extra 20 dollars, they tell you it's 129 but really it's 193 terrible service no fridge in double rooms, very small bathrooms, I've stayed at red roofs nicer than that place for a 1/4 of the price, they advertise it to be the best place to stay.... More 

Was this review helpful? Yes 1
Toni R, Guest Relations Manager at Crowne Plaza Harrisburg-Hershey, responded to this review

Dear Traveler, I would like to apologize for the problems you encountered while staying with us. Our team strives to provide the highest level of service to our valuable guests and we don't like to disappoint our guests. Our rooms with two beds are double size beds. I apologize they seemed small for you needs. The charges for your room... More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

Checked in this hotel for 2 nights and immediately felt that I made a mistake. The room was NOT CLEANED and it seemed the housekeeping skipped it. The bed sheets are polyester and static current all over the room from electric fixtures. The bathroom is tiny and from ancient times. The hot water stops and comes back sporadically while taking... More 

Was this review helpful? Yes 1
Toni R, Guest Relations Manager at Crowne Plaza Harrisburg-Hershey, responded to this review

Dear Traveler, Thank you for taking time to post your valuable feedback concerning your recent stay with us. Our team relies on all comments to improve all aspects of service to our guests. We do not like disappoint our guests and I apologize that did not provide the level of service that you deserve. I would like to talk with... More 

Seattle, Washington, United States
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 1 week ago

Bleak atmosphere. Great location for the gym on the 10th floor, but non-brand name, ill-functioning equipment. There were 2 bikes; one had broken pedals, as in no tension and thus completely unusable. The other had a broken seat so it can't be adjusted. The mostly empty restaurant had friendly waitstaff but they neglect to show their faces. There doesn't appear... More 

Was this review helpful? Yes
Toni R, Guest Relations Manager at Crowne Plaza Harrisburg-Hershey, responded to this review

Dear Traveler, Thank you for posting your valuable comments on your recent stay at our Crowne Plaza. I would like to apologize for the problems you experienced during your stay. Our goal is to provide all of our guests a stay that exceeds their expectations. I will share your feedback with our team and use it to provide additional training... More 

Washington, DC
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
22 helpful votes 22 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I stayed at the Crowne Plaza in Harrisburg for several days earlier this month. I left in awe that such an average sized hotel could be so poorly run. Never before have I seen such mind-boggling inefficiency and inattention. Before I start in on the laundry list of issues with this property, I’ll address the few bright spots that I... More 

Was this review helpful? Yes 1
Toni R, Guest Relations Manager at Crowne Plaza Harrisburg-Hershey, responded to this review

Dear Traveler, Thank you for taking time to post your valuable feedback. Our team takes all comments very seriously and uses all surveys to improve on areas of weakness. We take pride in delivering the highest level of guest service and look for ways to enhance and improve in all departments. I would like to speak with you personally, if... More 

Morris Plains, New Jersey
1 review
2 of 5 stars Reviewed 2 weeks ago

We stayed for a skating event at Hershey. At the same time there was the Great American outdoor show which was a five day event.. The hotel staff knew this but they sure did not plan very well to handle the amount of guests. First there was no room in the hotel parking garage so we had to fine alternative... More 

Was this review helpful? Yes
Toni R, Guest Relations Manager at Crowne Plaza Harrisburg-Hershey, responded to this review

Dear Traveler, Thank you for staying with us while attending your skating competition. We enjoyed your teams decorated doors and the energy the girls brought to the hotel. I am very sorry we disappointed you and your group. Sportsman Show week brings a huge challenge with parking and we did not deliver. We have negotiations with alternate parking options, that... More 

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

As soon as we got to the elevator after check in, it reeked of household cleaner. Whatever, forgiveable. Once we got to our floor, I was able to glance through a door propped open by a housekeeper to get an idea of what we were dealing with. It wasn't bad! We got to our room...and well...I was wrong. First thing... More 

Was this review helpful? Yes 1
Toni R, Guest Relations Manager at Crowne Plaza Harrisburg-Hershey, responded to this review

Dear Nina H, I appreciate you taking the time to post your important feedback. Our team takes all comments very seriously and uses it for intense training of our staff. We are under new ownership and all issues you discussed will be addressed and with the current renovations that have begun, each and every problem will be improved. We are... More 

Pittsburgh, PA
Senior Reviewer
6 reviews 6 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I had stayed at this hotel on business previously and the location can't be beat. The staff have always been very attentive and kind. The building and rooms however are very dated and in need of attention. The best feature of the room is a very comfortable bed with excellent pillows and nice linens. From there, the accommodations are wanting.... More 

Was this review helpful? Yes
Toni R, Guest Relations Manager at Crowne Plaza Harrisburg-Hershey, responded to this review

Dear Grotonpatrick, Thank you for choosing our hotel for your visits to Harrisburg. We appreciate that you return to us and I look forward to sharing your comments with our staff. They take immense pride in the service they provide for our guests and will be very happy to hear your positive feedback. We are under new ownership and exciting... More 

Fort Wayne, Indiana
Top Contributor
66 reviews 66 reviews
8 hotel reviews
29 helpful votes 29 helpful votes
2 of 5 stars Reviewed 4 weeks ago via mobile

The room we were looking at staying in was usually over 140 a night. I found a deal on Priceline for the room for 59 dollars. I am so glad I didn't pay full price! The lobby was dirty, I noticed cigarette buts under neath the chair I was sitting across from, as well as trash on the floor next... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Crowne Plaza Harrisburg-Hershey, responded to this review

Dear ladyschnell, We appreciate you taking the time to share your feedback regarding your stay with us. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. We are sorry our hotel did not live up to your expectations and regret you were not satisfied with the conditions... More 

Chicago, Illinois
Contributor
20 reviews 20 reviews
12 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed January 20, 2015

I stayed here to be close to a small town about an hour south. I'd never been to the capitol city and this was the nicest hotel with a fair rate. Not the nicest of downtowns that's for sure. Tried to go out and most places were abandoned, out of business, or empty. We ended up walking back and eating... More 

Was this review helpful? Yes 1
Toni R, Guest Relations Manager at Crowne Plaza Harrisburg-Hershey, responded to this review

Dear Hostman1, Thank you for your honest and entertaining review of your stay with us. It appears from your comments you enjoyed the time you spent with us. We appreciate all feedback from our valuable guests and use it to improve and enhance our service to you. I hope you will stay with us in the future should your travels... More 

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Additional Information about Crowne Plaza Harrisburg-Hershey

Address: 23 South Second Street, Harrisburg, PA 17101
Phone Number:
Location: United States > Pennsylvania > Harrisburg
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Harrisburg-Hershey 3.5*
Number of rooms: 80
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Also Known As:
Crowne Plaza Harrisburg-Hershey Hotel Harrisburg

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