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All 51 Harrisburg hotels

Crowne Plaza Harrisburg-Hershey

3.5 of 5 Hotel   |   23 South Second Street, Harrisburg, PA 17101
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Crowne Plaza Harrisburg-Hershey
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51%
Ranked #29 of 51 hotels in Harrisburg
A recent review
5 of 5 stars reviewed 3 days ago
stephanie o newport news
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313 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
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newport news
Contributor
11 reviews 11 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I can't say enough about the staff of the crowne plaza, especially Tony B. She made our stay so enjoyable. Whatever I needed they were right on it! Being right in the center of a really cool city was nice. Only 15 minutes away was the awesome city of hershey. Sooo cute! I will be back for another stay at... More

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Saylorsburg, Pennsylvania
Senior Contributor
33 reviews 33 reviews
7 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

First time staying here and I have been really impressed with the attention and helpfulness of the staff; they really go out of their way to make you feel welcome and assist you whenever they can. Today while I was getting change at the front desk, I asked if they sold the aromatherapeutic spa items they have available in the... More

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Moon Township, Pennsylvania
1 review
5 of 5 stars Reviewed 4 days ago NEW

I have been traveling to the crowne plaza hotel in downtown Harrisburg for years now. Many of the staff have come and gone and although I have always had good service and enjoyed my stay, the staff went out of their way for my last trip. Toni in particular. I had forgotten my cell phone charger which could have been... More

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Toni R, Guest Relations Manager at Crowne Plaza Harrisburg-Hershey, responded to this review

Dear Catherine T, Thank you very much for your wonderful comments on our Crowne Plaza staff. We value your loyalty to our hotel and love your feedback. You are an awesome guest and make our job easy! I am excited to share your comments with our staff. They work hard to provide an excellent level of guest service and love... More

Minneapolis, Minnesota
Senior Contributor
40 reviews 40 reviews
28 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 1 week ago

I'm a Platinum IHG member and frequent all brands of the chain and have come to expect the Crowne Plaza group to be a little bit higher level quality. At first glance - this hotel would fit the bill - however upon closer examination one finds its merely 'window dressing' First off - check in was luke-warm. I try to... More

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Toni R, Guest Relations Manager at Crowne Plaza Harrisburg-Hershey, responded to this review

Dear WIndy City, I thank you for taking time to post your comments. You feedback is very valuable in helping us provide better service, every day. Our goal is to provide excellent guest service to all of our guests and take it very seriously when we fail. I would like to apologize for your disappointing stay at our Crowne Plaza.... More

Washington DC, District of Columbia
Senior Contributor
37 reviews 37 reviews
35 hotel reviews
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed 2 weeks ago

At check in, I asked for a room on a high floor and far away from the elevator. Both requests were accommodated, and cheerfully so. I found the room to be a nice size, the bed to be comfortable, and the bathroom to be an acceptable size. The hotel is one of two (the Hilton being the other) that are... More

Was this review helpful? Yes 1
Toni R, Guest Relations Manager at Crowne Plaza Harrisburg-Hershey, responded to this review

Dear Flying Toast, Thank you for choosing out hotel for your travels. We appreciate your feedback and and use it to help us to better provide a higher level of guest servce to all of our guests, I apologize for your disappointment in our bathrooms and will pass this information along to our Engineer. Please contact me personally if you... More

Silvis, Illinois, United States
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

We stayed at the Crowne Plaza this week on our way out to the east coast. It was ok, but not great. It is an older building that has received some updating (great beds, new decor, lovely lobby), but probably needs to be gutted and completely re-done. I felt like it was kind of like "putting lipstick on a pig,"... More

Was this review helpful? Yes 1
Toni R, Guest Relations Manager at Crowne Plaza Harrisburg-Hershey, responded to this review

Dear Heather C, Much appreciation comes your way for taking time to post your comments. I am excited to share your positive comments with our staff and especially, Sharath our Restaurant Manager. Our staff takes pride in providing excellent service to our guests and LOVE when guest feedback, tell them, they have succeeded. I apologize for your disappointment in our... More

La Mirada, California
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The service staff needs to use door wedges so that they do not use the security bar to let the door hit and make lots of noise early in the morning. The front desk staff is outstanding and will go the extra mile to take care of the guest. The bar staff is up on all the current sports things... More

Was this review helpful? Yes
Toni R, Guest Relations Manager at Crowne Plaza Harrisburg-Hershey, responded to this review

Thank you for taking a moment to share your most recent experiences with us We value our guests’ feedback, and appreciate your constructive observations regarding your experiences. Our team is committed to providing each guest with excellent service, and although we did not exceed your expectations, I am confident we will utilize your remarks for the betterment of the Crowne... More

Indio, California
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The clock in my room didn't work, nor did the blow dryer. I had to ask for more toilet paper and I was short on towels; there was no room service menu in the room (and this was true of multiple rooms, I found out). On the day of checkout (a Wednesday), I had to wait about 20 minutes for... More

Was this review helpful? Yes
Toni R, Guest Relations Manager at Crowne Plaza Harrisburg-Hershey, responded to this review

Thank you for taking a moment to share your most recent experiences with us . We value our guests’ feedback, and appreciate your constructive observations regarding your experiences. Our team is committed to providing each guest with excellent accommodations, and although we did not exceed your expectations, I am confident we will utilize your remarks for the betterment of the... More

PA
Top Contributor
82 reviews 82 reviews
11 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Had to go to Harrisburg for a conference for 3 days and selected this hotel to be in the downtown area. Very clean, very reasonable and extremely accommodating. The staff was wonderful and did everything to help with ground transportation to a late checkout. The staff are bilingual which is a plus. Had dinner in the hotel restaurant and was... More

Was this review helpful? Yes
Toni R, Guest Relations Manager at Crowne Plaza Harrisburg-Hershey, responded to this review

Thank you very much for taking the time to post your comments. Our team takes pride in providing all of our guests with outstanding service and are encouraged by the positive feedback your comments provide. We appreciate constructive feedback, as well, as it helps them to be better able to improve the service we provide. Thank you for choosing our... More

Pittsburgh, Pennsylvania
Senior Reviewer
9 reviews 9 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed June 15, 2014

I stayed for a weekend, the hotel location is excellent. The hotel is clean,has a gym and a nice pool.The hotel is just minutes from the two important city attractions: State capital and city Island. Inaddition, the hotel is also 20 min from Hershey.

Was this review helpful? Yes
Toni R, Guest Relations Manager at Crowne Plaza Harrisburg-Hershey, responded to this review

Thank you for taking time to provide us with your comments on your experience while staying with us. We appreciate your feedback and will use it to continue to encourage our staff to provide the excellent service our guests deserve. We are pleased to have been your hotel of choice while in our area and will look forward to your... More

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Additional Information about Crowne Plaza Harrisburg-Hershey

Address: 23 South Second Street, Harrisburg, PA 17101
Phone Number:
Location: United States > Pennsylvania > Harrisburg
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Harrisburg-Hershey 3.5*
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Also Known As:
Crowne Plaza Harrisburg-Hershey Hotel Harrisburg

111 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Come and see what s new at the Crowne Plaza Hotel Harrisburg Hershey! We are proud to announce the completion of a $3M renovation throughout all areas of the hotel. The friendliest and most welcoming hotel in Harrisburg PA now features new décor and amenities from top to bottom. Discover all that downtown Harrisburg has to offer at the convenient, comfortable Crowne Plaza Harrisburg. You are at the heart of everything, including shopping, dining, entertainment and the arts. You are within easy walking distance of Restaurant Row, Harrisburg s Capitol Complex and State Museum, the Whitaker Center for Science and the Arts and the Susquehanna River s picturesque waterfront. Whether you re coming to Harrisburg for business or just for fun, your room at the Crowne Plaza is your personal retreat. Our intimate rooms welcome you in cozy Boutique fashion, and amenities such as luxurious Sleep Advantage Bedding and complimentary HSIA mean every night is a great night and every day starts right. Centrally located between Interstates 83 & 81, we're only minutes away from PA's biggest attractions, including Hershey Park, Historic Gettysburg, Lancaster Amish Country and Carlisle. Less than 2 miles from the PA Farm Show Complex & Expo Center, we're the hotel of choice for the annual Farm Show, Sports & Outdoor Show, and Horse Show. Stay at the Crowne Plaza Hotel and discover all that Harrisburg has to offer! ... more   less 
Number of rooms
80

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