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Holiday Inn Harrisburg/Hershey

3.0 of 5 604 Station Rd., Exit 80 off I-81, Grantville, PA 17028
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Certificate of Excellence 2014
Holiday Inn Harrisburg/Hershey
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Holiday Inn Harrisburg/Hershey
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118 reviews from our community

Traveler rating
    56
    32
    18
    10
    2
See reviews for
26
24
1
43
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • French first
  • Any
English first
  • All months
    (118)
  • Mar-May only
    (22)
  • Jun-Aug only
    (27)
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    (42)
  • Dec-Feb only
    (27)
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pa.
Senior Contributor
44 reviews 44 reviews
29 hotel reviews
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My wife and I stayed here for 1 night in January and were very pleased with our stay. As IHG platinum members we were upgraded and stayed in a 2 floor suite with spiral staircase that appeared to be fairly recently renovated which gave it a clean, modern, spacious appeal . The only thing that kept me from giving it... More 

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Macungie, Pennsylvania
Senior Contributor
25 reviews 25 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here over Christmas with a large family. They were very accommodating seating us together at meals. The free breakfast included with our room could not be beat(anything on the menu). We had rooms with 2 doors; one that led right out to the pool area!! I wish we would have known that dogs are welcome for a small... More 

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Bryan R, Manager at Holiday Inn Harrisburg/Hershey, responded to this review

Dear Laura S, Thank you for choosing us for your holiday escape! We are very happy that we were able to make the holidays special for your group. I do apologize for the communication error in regards to the hours of the restaurant. We look forward to providing you the 5 star service you should expect from us next Christmas,... More 

Pomona
Top Contributor
90 reviews 90 reviews
11 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here for a wedding on the 31st. The lobby was large with a nice TV. The rooms were very spacious and clean. Well worth the price we paid. The front desk service could use improvement. They were NOT the friendliest or most helpful we have seen, but all in all we had a pleasant stay.

Was this review helpful? Yes
Bryan R, Manager at Holiday Inn Harrisburg/Hershey, responded to this review

Dear Jeff264, Thank you for sharing your comments with us. I am glad to see that you enjoyed your time with us, but very upset to see the comments related to our staff. As you can see by many previous comments we typically exceed customer expectations in regards to our staff. I will surely share your comments with them to... More 

Harrisburg pa
Top Contributor
55 reviews 55 reviews
12 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We always eat here for Christmas, when we are in the state at this time. The food is fabulous, with a great selection of shrimp, steamed clams, beef, turkey, ham, ribs & fish, plus all the trimmings..... plus salmon, too. BUT, what has happened to the service? Our server stated she was "taking care of us". An under statement. We... More 

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Bryan R, Manager at Holiday Inn Harrisburg/Hershey, responded to this review

Dear Travellsmart, We are very sorry to hear about the service issue you experienced at our property. I would like to request that you contact us directly so we can get more information to ensure this does not happen again. Please contact either our food and beverage manager Mike Long or our restaurant manager Brett Moyer, by calling the hotel... More 

Hazleton, Pennsylvania
Contributor
13 reviews 13 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 16, 2014

When they say Location, Location, Location it is true. If you want to go to the Hollywood Casino, Hershey Attractions, Indiantown Gap and other area events this is the place to stay. We needed an early check in for medical reasons and the desk said when you get here we will be ready for you! WOW. Excellent desk and staff... More 

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Bryan R, Manager at Holiday Inn Harrisburg/Hershey, responded to this review

Dear Radioman1490, Thank you for sharing your comments regarding your event at our facility. Nothing makes us happier than to hear that our staff was able to provide you with exceptional service. We look forward to being a part of your holiday plans for the next 12 years as well! Thank you again for choosing the Holiday Inn, to host... More 

1 review
5 of 5 stars Reviewed December 8, 2014

Exceptional Service....went over and beyond to make sure all our needs were met. We were ready to open the doors ahead of schedule. Special requests were handled promptly and with a "Smile". This was our second year we chose this venue for the banquet, and will again in the future.

Was this review helpful? Yes
menglish604, General Manager at Holiday Inn Harrisburg/Hershey, responded to this review

Dear Judy F: Thank you for selecting the Holiday Inn Harrisburg Hershey for your banquet needs. We are pleased to host the Palmyra Football Awards Banquet. The Holiday Inn team really appreciates your kind words regarding your experience. Again thank you for your patronage and thank you for taking time to provide a review. Sincerely, Matt More 

MONTOURSVILLE
Senior Contributor
31 reviews 31 reviews
13 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed December 1, 2014

The room they gave me was on the fourth floor, next to a stairwell that led to a unlocked door to the outside. The stairwell door was also not latchable. The handle was also broken on the opposite side. I was mostly upset that my reservation for a king room was not honored, even though my reservation was made weeks... More 

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menglish604, General Manager at Holiday Inn Harrisburg/Hershey, responded to this review

Dear DSRN99: Thank your taking time to share your experience with me. I am deeply sorry that we could not honor your request for a king size bed. I will review your comments with our reservation and front desk team members Please accept me sincerest apologies. For future reservations you can request to be away from the highway as you... More 

Marietta, Ohio
Top Contributor
281 reviews 281 reviews
281 hotel reviews
220 helpful votes 220 helpful votes
4 of 5 stars Reviewed November 27, 2014

I arrived early afternoon for a 10 hour ..huge parking lot easy to get a semi into..the lady that checked me in was very helpful and friendly and welcomed me as a platinum member..I ask for top floor which was not a problem..the entire interior appears to have been recently remodeled ..everything was new..bed was great..room was nicely decorated..well lit... More 

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menglish604, General Manager at Holiday Inn Harrisburg/Hershey, responded to this review

Dear teamster175: Thank you for staying at our Holiday Inn. It is pleasing to hear that the staff was courteous and helpful. I am glad that we were able to accommodate your parking needs for your semi. Please keep us in mind for future stays and thank you for your IHG loyalty as a Platinum member of our rewards program.... More 

Greensboro, North Carolina
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 26, 2014

My husband and I booked our room at the last minute and had a great experience. This hotel is a great value. The front desk staff was friendly. There were oatmeal cookies there for us when we arrived the hotel was clean and our bed was comfortable. It also was quiet.The hot breakfast bar which was included offered healthy choices... More 

Was this review helpful? Yes
menglish604, General Manager at Holiday Inn Harrisburg/Hershey, responded to this review

Dear imagolady: Thank you for taking time to comment regarding your experience at our Holiday Inn. I am pleased you had a pleasurable experience and enjoyed the cookies. We look forward to your return. Thank you for your business. Sincerely, Matt More 

Westover, Pennsylvania
Contributor
19 reviews 19 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 15, 2014

We had a conference here again this fall. The food was great and the staff was very friendly. Thank you to Donna for making meals so great and taking such good care of us...especially at the registration desk...she rocks! The set up crew were very accommodating. Thank you Scott and Mike for making the changes we needed. Mike really paid... More 

Was this review helpful? Yes
Dylan S, Manager at Holiday Inn Harrisburg/Hershey, responded to this review

Dear Shasta W, It's so great that our staff went above and beyond for you to make your time with us special. I am also glad you enjoyed the food and that you were well taken care of. I am going to personally speak with Donna, Mike, and Scott to let them know how great of a job they did,... More 

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Additional Information about Holiday Inn Harrisburg/Hershey

Address: 604 Station Rd., Exit 80 off I-81, Grantville, PA 17028
Phone Number:
Location: United States > Pennsylvania > Grantville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Harrisburg/Hershey 3*
Number of rooms: 200
Reservation Options:
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Also Known As:
Holiday Inn Harrisburg/Hershey Hotel Grantville
Holiday Inn Grantville
Grantville Holiday Inn

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