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Comfort Suites

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450 Station Road, I-81 at exit 80, Grantville, PA 17028
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223 Reviews from our TripAdvisor Community

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Traveler rating
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    53
    38
    35
    51
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
Date | Rating
  • English first
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  • All months
    (223)
  • Mar-May only
    (43)
  • Jun-Aug only
    (100)
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    (46)
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    (34)
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Preston,MD
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

We drove a 3 hour drive to arrive after the stated check in time of 3:00. When we arrived at 3:30, we were told there was not a room available as they were still cleaning. We were told we would get the next room that was clean and available. At 4:05 I returned to the front desk to state my... More 

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Usa
Level Contributor
6 reviews
4 hotel reviews
3 of 5 stars Reviewed 1 week ago NEW

We arrived at least 45 minutes 3 pm check in time to be told that there were no available rooms, they were still being cleaned. Finally got a room at about 45 minutes of waiting, and there were no bath towels in the room.They were present when we returned at 11 pm, however. The plugs for the lights and clock... More 

Was this review helpful? Yes
ComfortS_Grantville, Director of Sales at Comfort Suites, responded to this review

Hello M J, Thank you for taking the time to leave us feedback on your recent stay. We are pleased to hear you enjoyed breakfast, and were able to stop over while visiting Hershey Park. We do sit minutes away from the Park and other nearby attractions. I will definitely pass on your comments to the housekeeping supervisor to provide... More 

3 of 5 stars Reviewed 1 week ago

Stayed at this hotel on recommendations from reviewers of TripAdvisor and I was very disappointed with how I was treated by the general manager at my check in. I arrived after 3:30p on the day of my v check in and the room I requested was not ready and my inquiring why was met with rudeness from the manager. I... More 

Was this review helpful? Yes
ComfortS_Grantville, Director of Sales at Comfort Suites, responded to this review

Hello YDM M, Thank you for taking the time to leave us feedback on your recent stay. I apologize for the inconvienence you had with the management staff and will definitely pass on your comments. We are located minutes to many stores, outlets, malls, and there are 5 restaurants located off of our exit. I do apologize you were not... More 

New Jersey
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed here for a cheap stay during a Hershey Park trip. The highway noise on our side of the building was terrible. The room was a bit dated and not so clean also. I would look elsewhere given another chance.

Was this review helpful? Yes
ComfortS_Grantville, Director of Sales at Comfort Suites, responded to this review

Hello C_M_DAD, Thank you for taking the time to leave us feedback on your recent stay. We strive on guest excellence, and it is truly disheartening to hear you didn't experience as such on your recent visit. I will definitely pass on your comments to the housekeeping supervisor to ensure we look into the room cleanliness. We do offer rooms... More 

Bakersfield, California
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed here for our 84th Reunion. The Comfort Suites hosted about 70 of us in their banquet facility and rooms. At first we ran into a bit of a situation with our group contract with staff changeover which made this seem to be a nightmare. However, Carrie (sales department) took care of us without hesitation to make things right for... More 

Was this review helpful? Yes
ComfortS_Grantville, Regional Director of Sales at Comfort Suites, responded to this review

Hello Geonu12, Let me start by thanking you personally for the kind review you left. I personally wanted your event to go the way it should have, and am pleased everyone had a great time from the 84th Reunion. I can express my deepest apologizes for what you experienced prior to me handling this event. Everyone is welcomed back at... More 

Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

The night staff spoke very broken English. They checked us in quickly, but GAVE US KEYS TO AN OCCUPIED ROOM. Fortunately, the guests weren't in their room at the time. We went back down 4 floors to the lobby to sort out the issue. The staff did not understand when we tried to explain the mix-up. Eventually, another manager came... More 

Was this review helpful? Yes
ComfortS_Grantville, Regional Director of Sales at Comfort Suites, responded to this review

Hello Brittany M, Please allow to apologize for failing your expectations of our accommodations. We strive on cleanliness and guest satisfaction, and it is truly unfortunate to hear you did not experience either one. I will definitely address your issues raised with the correct department heads and work diligently to fix the said comments. Thank you for bringing these comments... More 

New York City, New York
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Great place to stay with a family on your way to Hershey park. The room was clean - nothing fancy, but very practical. The staff was very friendly, and available for questions. On local roads the hotel is 15 minutes from Hershey park. There is free wifi and breakfast. The breakfast was generous, with several options.

Was this review helpful? Yes 1
ComfortS_Grantville, Regional Director of Sales at Comfort Suites, responded to this review

Hello Gabriel J, We are pleased to accommodate your family on your recent visit to Hershey Park. We are minutes away from the Park and Hollywood Casino, making us an ideal stopover for visitors. We are pleased to hear you were able to experience our accommodations and friendly customer service. We look forward to welcoming you back on your next... More 

new york
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
2 of 5 stars Reviewed 4 weeks ago

The hotel is ok, but for the class it pales in comparison to a Hampton Inn or Garden Inn. The mattresses are extremely soft and could use upgrades. The breakfast room was infested with black flies and could use an exterminator. Common areas were not kept clean. In the year 2015, it is hard to imagine a note still connecting... More 

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ComfortS_Grantville, Director of Sales at Comfort Suites, responded to this review

Hello smrnj, Thank you for the taking the time to leave us feedback on your recent stay with us. I am glad you brought the HDMI cables to our attention, and will gladly pass on your comments to the Owner. We do have an exterminator, but with breakfast being close to our front door and this time of year, black... More 

1 review
2 of 5 stars Reviewed 4 weeks ago via mobile

With reading the reviews I was looking forward to a good hotel and stay... Not the case. I asked for crib and when it came the mattress was wet and moldy. So gross! Then my girlfriends family found a rust screw in her hot tub that her kids could of been hurt on. There is a nice entrance way but... More 

Was this review helpful? Yes
ComfortS_Grantville, Manager at Comfort Suites, responded to this review

Dear Jnkmommy0713, Please allow me to apologize on behalf of the hotel and staff in regard to your recent stay with us. We will definitely be addressing the situation with the cribs, and screw in the hot tub with our housekeeping department. We hope to make the situation right by welcoming you back to our property to provide us with... More 

Florida
Level Contributor
107 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed June 8, 2015

This is a really nice place, very quiet even though it is right on the Internet. I thought our bed had an old mattress, we rolled together, it sunk in the middle, but other than that real nice. Loved having the extra space.

Was this review helpful? Yes 1
ComfortS_Grantville, Manager at Comfort Suites, responded to this review

Hello Annatha, Thank you for leaving us feedback on your recent stay at the Comfort Suites Grantville. We are pleased to hear you were able to experience our hotel, and I will pass on your comments to the housekeeping department to check the mattresses. We do sit right off the highway for easy access to our hotel, causing minor highway... More 

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