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MainStay Suites

2.5 of 5
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105 Kelley Court, Grantville, PA 17028
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Best prices for: 1 room 1 guest
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Ranked #4 of 10 Hotels in Grantville
A recent review
5 of 5 stars reviewed 4 days ago
sarahxo2 Naugatuck, Connecticut
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205 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
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  • Mar-May only
    (39)
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    (93)
  • Sep-Nov only
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Naugatuck, Connecticut
Level Contributor
4 reviews
5 of 5 stars Reviewed 4 days ago NEW

This hotel was in perfect location for our family vacation to Hershey Park and Hershey area in general. The staff was extremely friendly and polite from the moment we checked in and until it was time for us to leave. The pools waterslide is great for kids of all ages (my 5 yr old and my 30 yr old husband... More 

Was this review helpful? Yes
GMPA547, General Manager at MainStay Suites, responded to this review

Dear Sarahxo2, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide... More 

Suffolk County, NY
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

Stay away from this place. Spent the night, asked for late check out, the lady agreed to allow me to check out at a certain time. The next morning I go to verify that she left a note and when asked the front desk employee was treated like a criminal.

Was this review helpful? Yes

Travelers are raving about these Grantville hotels

Baltimore, Maryland, Usa
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Such a great experience at the MainStay Suites. We went to Hershey Park for a quick overnight trip. Hotel was just 10 minutes from Hershey Park. It was clean, front desk was very nice and breakfast was what we needed. Thought it was a great choice.

Was this review helpful? Yes
GMPA547, General Manager at MainStay Suites, responded to this review

Dear CCT695, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide... More 

Oxford, Pennsylvania
Level Contributor
3 reviews
4 of 5 stars Reviewed 2 weeks ago

We stayed here while we were visiting Hershey Park. The hotel front desk was very pleasant and check-in was fast. The room was clean and we didn't even have to ask for extra towels or washcloths. It was nice having the indoor basketball court for our 7 year old who had a blast with it and also the pool. The... More 

Was this review helpful? Yes
GMPA547, General Manager at MainStay Suites, responded to this review

Dear BMD100, Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking... More 

Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This hotel is on a great location, about 5 min to Hershey Park. They have a pizza place next door and its really good. I didn't like that our air conditioner broke on the first night, they moved us to another room in the middle of the night and then again the a/c broke out, first they told us it... More 

Was this review helpful? Yes
GMPA547, General Manager at MainStay Suites, responded to this review

Dear HopeMalachi, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. I apologize for the confusion with the air... More 

Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Nice hotel and fairly priced, we were passing through on our way home from New York and booked through choice hotels and got a good deal and good room, left before breakfast started so didn't get to enjoy that but the room was clean and roomy for 5 of us.

Was this review helpful? Yes
GMPA547, General Manager at MainStay Suites, responded to this review

Dear Laci M, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!... More 

1 review
1 of 5 stars Reviewed 3 weeks ago

Sheets and some pillowcases stained. Very noisy.kids jumping and running in room above. Front desk said they had until 11pm. Call back if still have problems.tv in room next to us on in middle of night.kid friendly shouldn't mean I have to listen to noise all night. I worked at a hotel,problem should have been handled when I called.room wasn't... More 

Was this review helpful? Yes
GMPA547, General Manager at MainStay Suites, responded to this review

Dear Debra K, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer... More 

Latrobe, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

The manager lacks any people skills! Do not have a problem, no matter how small. You will be banned from the hotel!! PLEASE just find another hotel!!! We booked 3 nights and was asked to move to a different room the morning after we got there because THEY messed up the reservation. I EVEN called the day before we arrived... More 

Was this review helpful? Yes 1
GMPA547, Manager at MainStay Suites, responded to this review

This lady booked two different rooms on line. Again two different room types on line were booked.. I apologized for any misunderstang. Again I am sorry , however we did not book your rooms. In addition , I gave you the rate for both rooms, even though the second room youu booked was more money. More 

Rockville, Maryland
5 of 5 stars Reviewed 4 weeks ago via mobile

This Hotel is very good one for the price.This is my first time visiting the hotel and I'm very impressed with everything.The room was very clean the bathroom was clean also.We had the kitchenette inside the room and was very clean too.The cleaning service comes once a day and change your towels,clean the carpet and put all the staff you... More 

Was this review helpful? Yes
GMPA547, General Manager at MainStay Suites, responded to this review

Dear Kuchence765, Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking... More 

High Bridge, New Jersey
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 22, 2015

When trying to resolve an issue with a reservation the individual I spoke to was condescending and disrespectful. Not what one would expect in the hospitality business. Will never be staying at this hotel.

Was this review helpful? Yes 1
GMPA547, General Manager at MainStay Suites, responded to this review

Dear LDM1120, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an... More 

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