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MainStay Suites

2.5 of 5
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105 Kelley Court, Grantville, PA 17028
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1 room 1 guest
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213 Reviews from our TripAdvisor Community

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14
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • Any
English first
  • All months
    (213)
  • Mar-May only
    (39)
  • Jun-Aug only
    (101)
  • Sep-Nov only
    (35)
  • Dec-Feb only
    (38)
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York, Pennsylvania, United States
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago NEW

We go to check in the hotel was dirty in the lobby. We get our room keys and I was looking over the room and I stripped the bed sheets and their was hair and stains on the bed and BBQ sauce on the couch. The next room they moved us to there was hair inside the pillow case and... More 

Was this review helpful? Yes
GMPA547, Manager at MainStay Suites, responded to this review

I do apologiize your visit was not as anticipated. More 

Aston, Pennsylvania
2 reviews
1 of 5 stars Reviewed 1 week ago

The rooms ave very dirty. Extremely poor housekeeping! Furniture in worn and dirty. Bathrooms were disgusting with dirt and hair on bathroom door and floor. Mold around tub and surround, which was not even cleaned. Housekeeping brought clean towels and left the dirty ones in the room. One tiny waste basket in kitchen not big enough to put an empty... More 

Was this review helpful? Yes
GMPA547, General Manager at MainStay Suites, responded to this review

Dear Kate51450, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations in regards to the cleanliness and appliances. We do not typically receive complaints about the guest coffee makers, or the waste baskets in... More 

Travelers are raving about these Grantville hotels

Tempe, Arizona
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

This place has an indoor miniature golf course, basketball court, pool table and an indoor pool with a slide. We played the mini-golf and we used the pool. The mini-golf isn't fancy but the kids had fun. The pool was a bit colder than I expected but the slide is a neat feature. The breakfast didn't seem to have as... More 

Was this review helpful? Yes
GMPA547, General Manager at MainStay Suites, responded to this review

Dear Sam B, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.... More 

Findley Lake, New York
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Do not spend your money here when there are so many options. The employees sit behind the desk and chat or hang outside and chain smoke while the house is filthy! I should have known by the garbage in the bushes at the entrance that greeted us that they had no pride in their work. Or perhaps the two red... More 

Was this review helpful? Yes 2
GMPA547, General Manager at MainStay Suites, responded to this review

Dear Shanadeboe, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an... More 

Level Contributor
24 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed 4 weeks ago

To those people who reads reviews: please pay attention to them all! Especially the negative ones. We stayed at Mainstays from 7/27-7/30. Upon arrival the front desk area looked decent and the breakfast area as well. Room inspection: 2 queen beds, kitchenette, TV, sofa bed (un made). Yes there's a kitchen, microwave, cooktop, and dishwasher, but I'm on vacation and... More 

Was this review helpful? Yes 1
GMPA547, General Manager at MainStay Suites, responded to this review

Dear Kolohegirl, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an... More 

Freeport, New York
Level Contributor
45 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Stayed Here for one night in July while stopping by Hershey Park. Only 10 min drive to Hershey. Kids enjoyed the free mini golf . There was a pool with a water-slide that we did not use. Room itself was okay and clean. Had to sign a "good neighbor" document at check in, indicating we would not destroy the place,... More 

Was this review helpful? Yes 1
GMPA547, General Manager at MainStay Suites, responded to this review

Dear JimmyMac15, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. The "Good Neighbor Policy" is to ensure all... More 

Washingtonville, New York, United States
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed 4 weeks ago

The room was very dirty in my opinion. There were crumbs on the counter in the kitchenette. The bathroom was so gross. I do not like to have other people's hair in my shower and bathroom floor. The shower drain did not drain! The bathroom and room need renovating, cleaning and updating in my opinion. The room was very hot... More 

Was this review helpful? Yes 2
GMPA547, General Manager at MainStay Suites, responded to this review

Dear Abby E, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer... More 

Altoona, Wisconsin
Level Contributor
32 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed July 29, 2015

It was an okay place to spend a night, a bed to sleep in. Front desk folks very laid back, maybe a little too much so. Facility in generally decent condition but needs some attention here and there, like the elevator. Realizing the room is meant for more than a night, it does include a kitchenette with some cooking utensils,... More 

Was this review helpful? Yes 1
GMPA547, General Manager at MainStay Suites, responded to this review

Dear 5startatse1starbudge, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an... More 

Naugatuck, Connecticut
Level Contributor
4 reviews
5 of 5 stars Reviewed July 26, 2015

This hotel was in perfect location for our family vacation to Hershey Park and Hershey area in general. The staff was extremely friendly and polite from the moment we checked in and until it was time for us to leave. The pools waterslide is great for kids of all ages (my 5 yr old and my 30 yr old husband... More 

Was this review helpful? Yes
GMPA547, General Manager at MainStay Suites, responded to this review

Dear Sarahxo2, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide... More 

Suffolk County, NY
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed July 25, 2015

Stay away from this place. Spent the night, asked for late check out, the lady agreed to allow me to check out at a certain time. The next morning I go to verify that she left a note and when asked the front desk employee was treated like a criminal.

Was this review helpful? Yes
GMPA547, General Manager at MainStay Suites, responded to this review

Dear Vega631, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Unfortuneatly, your survey response could not be further from the truth. When you checked-in at 2am you were informed by our night auditor that the latest check-out time we could offer would be 12:30pm. We typically do not offer late... More 

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