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Sheraton Great Valley Hotel

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707 E. Lancaster Ave., Route 202 and 30, Frazer, PA 19355
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Sheraton Great Valley Hotel
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163 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Level Contributor
30 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 1 week ago

This trip was a combination of college tours for our daughter and sight-seeing for the whole family. The hotel is convenient to a lot of the nearby colleges and to the historical places. The room itself was very nice but was missing a fridge which we needed to hold some food. The service was impeccable and the pool was clean... More 

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Atlanta, Georgia
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

The hotel was good. I enjoyed the restaurant that was in the hotel - they had good food. It was newly renovated and the gym was better than most hotel gyms are. The wifi connection was decent. The staff was nice and accommodating. I drove to the King of Prussia Mall nearby and it took about 15 minutes. The only... More 

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West Chester, Pennsylvania
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed here 3 nights while renovations were being done to our house. We booked a junior suite or some type of small suite with a sitting room and bedroom since it was mom, dad and our 14 yr old. The room was last updated in the 80's or 90's and the shower/jacuzzi opened into the bathroom and into the... More 

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Baltimore, Maryland
1 review
3 of 5 stars Reviewed 3 weeks ago

Lets start with the Pro's. Hotel was very nice and clean. Love the jetted tubs and restaurant is one of the best I've encountered at a Starwood property. Nice location as well. Now as far the staff is concerned, there were a few mishaps with the check in- check out process. We had duplicate reservations so we checked out of... More 

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Colin G, General Manager at Sheraton Great Valley Hotel, responded to this review

Dear Traveling T91: Thank you for taking the time to offer your feedback, I appreciate the positives that you mentioned in your review Certainly, I am perplexed about the specific negatives and staff concerns you had. You have my apologies for the the issues experienced and the empathy deficit experienced during your time with us. That said, I would welcome... More 

Level Contributor
166 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We were here for a friend's wedding and the hotel was naturally crowded and somewhat noisy. The rooms are good sized and the staff did a good job with the events pre and post wedding. The wifi is poor staying on line but was probably challenged by all the devices here with the younger generation.

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Colin G, General Manager at Sheraton Great Valley Hotel, responded to this review

Dear Mimickinga: Your feedback regarding your visit with us last weekend is much appreciated! I am so glad to read that our service and handling of the events was spot on despite being very busy, crowded, and noisy. Sorry to read that our wifi was inconsistent and imagine that our bandwidth was challenged at times with so many users online.... More 

Seattle, WA
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed June 14, 2015 via mobile

This hotel passed my two primary criteria with flying colors- comfy bed and good water pressure in the shower. The remodeled rooms are nice although unrelentingly brown (even the art is brown). There was a placard in the room inviting people to forgo housekeeping services as a way of being environmentally conscious and saving water. In return for doing this... More 

Was this review helpful? Yes 1
Colin G, General Manager at Sheraton Great Valley Hotel, responded to this review

Dear graciecat11: Appreciate the great praise for our beds and water pressure as well as your candid comments regarding our room décor and our conservation efforts. Both are Starwood Brand initiatives that we heartily endorse! We'll look forward to having you stay with us again in the future should your travels bring you back here all the way from the... More 

Columbia
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed May 29, 2015

Warm friendly staff especially Eric at the front desk who always greets you with a warm smile and always makes your day better .. Rooms are very nice and the grounds are very pretty .. Just put a renovation in that makes a big difference . I highly recommend this hotel if you are in the area

Was this review helpful? Yes 1
Colin G, General Manager at Sheraton Great Valley Hotel, responded to this review

Larry R: Appreciate the great comments regarding our staff and service! We're literally a couple of weeks away from pairing those great facets of our hotel with a completed $4 million dollar renovation that will further enhance your next experience with us! We look forward to having you stay with us again when your future travels bring you back to... More 

Concord, NC
Level Contributor
50 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed May 26, 2015

Hotel front desk was terrific. There is a White Horse restaurant attached and food was pretty good, but service there was up and down. The room was nice, the toiletries were a good quality. The room did have a problem with a shrill whistle which seemed to come from the pipes which I reported when I checked out. The WiFi... More 

Was this review helpful? Yes 2
Colin G, General Manager at Sheraton Great Valley Hotel, responded to this review

Dear MLwellTravelled: Thank you for the feedback on your recent stay. While I am pleased that you enjoyed our cleanliness and service, I am a little concerned that your evaluation of our value perception was just okay. I am hopeful that when your travels bring you back to our Area, our renovations will be 100% complete, and we'll have another... More 

Virginia
Level Contributor
88 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 stars Reviewed May 10, 2015

I had a two night stay in this Pennsylvania Hotel. The staff was very friendly. They gave me one of the newly renovated rooms which was really quite nice. There are construction workers coming in and out all hours of the day and night and the construction seems to be pretty much nonstop. I pretty much got what I expected,... More 

Was this review helpful? Yes 3
Berlin, Maryland
2 reviews
4 of 5 stars Reviewed April 29, 2015

I reserved two rooms, one through Priceline and one direct with the Sheraton. During my reservation process I spoke with a young lady named Jasmine and I would like to compliment her on her professional and courteous manner. Our stay was comfortable and we found staff to be customer friendly while there. We did experience a leak in the bathroom... More 

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