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Sheraton Great Valley Hotel

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707 E. Lancaster Ave., Route 202 and 30, Frazer, PA 19355
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Sheraton Great Valley Hotel
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Sheraton Great Valley Hotel
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156 reviews from our community

Traveler rating
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    39
    25
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39
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Concord, NC
Top Contributor
50 reviews 50 reviews
9 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Hotel front desk was terrific. There is a White Horse restaurant attached and food was pretty good, but service there was up and down. The room was nice, the toiletries were a good quality. The room did have a problem with a shrill whistle which seemed to come from the pipes which I reported when I checked out. The WiFi... More 

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Virginia
Top Contributor
85 reviews 85 reviews
13 hotel reviews
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I had a two night stay in this Pennsylvania Hotel. The staff was very friendly. They gave me one of the newly renovated rooms which was really quite nice. There are construction workers coming in and out all hours of the day and night and the construction seems to be pretty much nonstop. I pretty much got what I expected,... More 

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Berlin, Maryland
2 reviews
4 of 5 stars Reviewed 4 weeks ago

I reserved two rooms, one through Priceline and one direct with the Sheraton. During my reservation process I spoke with a young lady named Jasmine and I would like to compliment her on her professional and courteous manner. Our stay was comfortable and we found staff to be customer friendly while there. We did experience a leak in the bathroom... More 

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CT
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed February 27, 2015 via mobile

The noise and mess from renovating is clearly wreaking havoc on this property. It took 3 hours for my room to be ready. the noise of construction while I ate lunch was loud and non ending. There is no lobby while repairs are being made. Beware.

Was this review helpful? Yes 2
Pamela M, General Manager at Sheraton Great Valley Hotel, responded to this review

Dear Esteemed Guest (eaf1967): The Sheraton Great Valley continues to update its rooms and public spaces, in line with the progress you saw in the newly renovated White Horse Tavern and Wine Bar, as well as the temporary reception area located in the newly added Link. The lobby is always a challenge to complete, as it is a 24/7 public... More 

Travelers are raving about these Frazer hotels

Maryland
Contributor
19 reviews 19 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 22, 2015

We had a very good stay at the Sheraton Great Valley inn. Conveniently located right next the highway so its very easy to find. At the time the hotel was under renovation but didn't cause a problem to our stay. Very big indoor pool for kids and the staff were very friendly. We had a problem with our TV so... More 

Was this review helpful? Yes 2
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 12, 2015

I've never written a review before I've checked out of a hotel before, but I was so pleased with our experience that I'm writing this while I'm still in my hotel room, using the complimentary, reliable wi-fi and enjoying my delicious complimentary in-room Starbucks coffee. Check-in was quick and efficient. Yes, they are in the midst of renovating the rooms... More 

Was this review helpful? Yes 1
Bethesda, Maryland
Senior Contributor
39 reviews 39 reviews
22 hotel reviews
30 helpful votes 30 helpful votes
1 of 5 stars Reviewed January 21, 2015

Hotel is old and under construction. Rooms are freshly bleached to mask the smell of mold. Elevators have a mind of their own. Staff is indifferent to the people staying at the hotel. Construction workers are using elevators to bring down trash, making customers wait. And Brad, if you respond with one of those impersonal canned text messages telling me... More 

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Pamela M, General Manager at Sheraton Great Valley Hotel, responded to this review

Thank you very much for taking time out of your day to write a review in regards to your recent stay. If you have a moment, please reach out to me directly so that we can personally discuss your stay in detail. My direct line is: 610.280.2080. The hotel has been under renovations to enhance the stay of our valued... More 

Swanton, Vermont
Senior Contributor
33 reviews 33 reviews
17 hotel reviews
23 helpful votes 23 helpful votes
1 of 5 stars Reviewed January 9, 2015

This property is under construction so if you want a good night sleep not the place to stay. Would have been nice is I had been warned during one of the 5 calls prior to my booking. Thank you sheraton for the unbelievable wake up calls of your construction crew at 4:30 AM- that after having listened to the man... More 

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Brad S, General Manager at Sheraton Great Valley Hotel, responded to this review

Dear Valued Guest - Thank you for sharing your experiences about your stay at the Sheraton Great Valley. It is through thoughtful feedback such as yours that has and will allow us to make improvements to our facility and operation. I am very sorry for the issues that you encountered during your stay and for any inconvenience our property renovation... More 

Covington, Pennsylvania
Top Contributor
66 reviews 66 reviews
15 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed December 16, 2014

As you walk into the lobby, the smell of chlorine is evident. Staff was friendly but did not give us any information about the hotel, ie breakfast, or that coffee was available in the lobby (found it as we were leaving after a 2 night stay). Battered elevator. There were 2 but only 1 seemed to be working. Bedding was... More 

Was this review helpful? Yes 1
Brad S, General Manager at Sheraton Great Valley Hotel, responded to this review

Dear Valed Guest - Thank you for sharing your experiences about your stay at the Sheraton Great Valley. It is through thoughtful feedback such as yours that has and will allow us to make improvements to our facility and operation. I am very sorry for the issues that you encountered during your stay and especially that your room was not... More 

Denver, Colorado
Senior Contributor
44 reviews 44 reviews
39 hotel reviews
47 helpful votes 47 helpful votes
2 of 5 stars Reviewed December 1, 2014

This hotel is definitely run down. I don't mind an older hotel as long as it is still clean and functional- Unfortunately this one is neither. My room was dark with stains on the carpets. Moving any furniture revealed tons of dirt and dust. The remote didn't work, and the internet was very slow. This place is absolutely disgusting... I've... More 

Was this review helpful? Yes 1
Brad S, General Manager at Sheraton Great Valley Hotel, responded to this review

Dear Valued Guest - Thank you for sharing your experiences about your stay at the Sheraton Great Valley. It is through thoughtful feedback such as yours that has and will allow us to make improvements to our facility and operation. I am very sorry for the cleanliness issues that you encountered in your guest room as this is not indicative... More 

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