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Sheraton Great Valley Hotel

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707 E. Lancaster Ave., Route 202 and 30, Frazer, PA 19355
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1 room 1 guest
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Sheraton Great Valley Hotel
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165 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Milanville, Pennsylvania
Level Contributor
5 reviews
3 hotel reviews
3 of 5 stars Reviewed 2 weeks ago

We had an unexpected stay at this location and had to stay at this hotel. Starwood group is not a hotel we usually stay and don't know that I would use them again. The bathroom in our room was the biggest problem. The toilet paper holder was too far back. There was only two bath towels in the room where... More 

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Dallas, Texas
Level Contributor
171 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Booked this hotel by mistake on a business trip as it turned out to be too far from where I needed to go but stayed anyway. Upon check-in the front desk staff was pleasant. I was in a suite room 407 that was two separate room with a frig and two wide screen Tv's. Like most of the hotel it... More 

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Level Contributor
30 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed July 24, 2015

This trip was a combination of college tours for our daughter and sight-seeing for the whole family. The hotel is convenient to a lot of the nearby colleges and to the historical places. The room itself was very nice but was missing a fridge which we needed to hold some food. The service was impeccable and the pool was clean... More 

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Colin G, General Manager at Sheraton Great Valley Hotel, responded to this review

Acvelo: I am so pleased to read that you enjoyed your stay with us and that your trip to visit colleges with your daughter and sight-see went so well and was enjoyable. When your future travels bring you back to the area, we'll look forward to being your home base again. Regards, Colin Grice General Manager Sheraton Great Valley Hotel... More 

Atlanta, Georgia
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 21, 2015

The hotel was good. I enjoyed the restaurant that was in the hotel - they had good food. It was newly renovated and the gym was better than most hotel gyms are. The wifi connection was decent. The staff was nice and accommodating. I drove to the King of Prussia Mall nearby and it took about 15 minutes. The only... More 

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Colin G, General Manager at Sheraton Great Valley Hotel, responded to this review

ImranSAP: I am so pleased that you enjoyed our hotel and our service. We will look forward to having you stay with us again if your business or leisure plans bring you back to our area. Thank You, Colin Grice General Manager Sheraton Great Valley Hotel P) 610-280-2080 Email) colin.grice@sheratongreatvalley.com More 

West Chester, Pennsylvania
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed July 15, 2015

We stayed here 3 nights while renovations were being done to our house. We booked a junior suite or some type of small suite with a sitting room and bedroom since it was mom, dad and our 14 yr old. The room was last updated in the 80's or 90's and the shower/jacuzzi opened into the bathroom and into the... More 

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Colin G, General Manager at Sheraton Great Valley Hotel, responded to this review

Donnag320: Thank you for your comments. I am glad that we were able to be a comfortable haven for you and your family while your home was under renovation. Since your last stay in October, we have undergone a complete renovation, including our guestrooms. We hope you'll have another opportunity to visit with us and enjoy the changes that we've... More 

Baltimore, Maryland
1 review
3 of 5 stars Reviewed July 6, 2015

Lets start with the Pro's. Hotel was very nice and clean. Love the jetted tubs and restaurant is one of the best I've encountered at a Starwood property. Nice location as well. Now as far the staff is concerned, there were a few mishaps with the check in- check out process. We had duplicate reservations so we checked out of... More 

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Colin G, General Manager at Sheraton Great Valley Hotel, responded to this review

Dear Traveling T91: Thank you for taking the time to offer your feedback, I appreciate the positives that you mentioned in your review Certainly, I am perplexed about the specific negatives and staff concerns you had. You have my apologies for the the issues experienced and the empathy deficit experienced during your time with us. That said, I would welcome... More 

Level Contributor
166 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 stars Reviewed June 28, 2015

We were here for a friend's wedding and the hotel was naturally crowded and somewhat noisy. The rooms are good sized and the staff did a good job with the events pre and post wedding. The wifi is poor staying on line but was probably challenged by all the devices here with the younger generation.

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Colin G, General Manager at Sheraton Great Valley Hotel, responded to this review

Dear Mimickinga: Your feedback regarding your visit with us last weekend is much appreciated! I am so glad to read that our service and handling of the events was spot on despite being very busy, crowded, and noisy. Sorry to read that our wifi was inconsistent and imagine that our bandwidth was challenged at times with so many users online.... More 

Seattle, WA
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed June 14, 2015 via mobile

This hotel passed my two primary criteria with flying colors- comfy bed and good water pressure in the shower. The remodeled rooms are nice although unrelentingly brown (even the art is brown). There was a placard in the room inviting people to forgo housekeeping services as a way of being environmentally conscious and saving water. In return for doing this... More 

Was this review helpful? Yes 1
Colin G, General Manager at Sheraton Great Valley Hotel, responded to this review

Dear graciecat11: Appreciate the great praise for our beds and water pressure as well as your candid comments regarding our room décor and our conservation efforts. Both are Starwood Brand initiatives that we heartily endorse! We'll look forward to having you stay with us again in the future should your travels bring you back here all the way from the... More 

Columbia
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed May 29, 2015

Warm friendly staff especially Eric at the front desk who always greets you with a warm smile and always makes your day better .. Rooms are very nice and the grounds are very pretty .. Just put a renovation in that makes a big difference . I highly recommend this hotel if you are in the area

Was this review helpful? Yes 1
Colin G, General Manager at Sheraton Great Valley Hotel, responded to this review

Larry R: Appreciate the great comments regarding our staff and service! We're literally a couple of weeks away from pairing those great facets of our hotel with a completed $4 million dollar renovation that will further enhance your next experience with us! We look forward to having you stay with us again when your future travels bring you back to... More 

Concord, NC
Level Contributor
50 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed May 26, 2015

Hotel front desk was terrific. There is a White Horse restaurant attached and food was pretty good, but service there was up and down. The room was nice, the toiletries were a good quality. The room did have a problem with a shrill whistle which seemed to come from the pipes which I reported when I checked out. The WiFi... More 

Was this review helpful? Yes 2
Colin G, General Manager at Sheraton Great Valley Hotel, responded to this review

Dear MLwellTravelled: Thank you for the feedback on your recent stay. While I am pleased that you enjoyed our cleanliness and service, I am a little concerned that your evaluation of our value perception was just okay. I am hopeful that when your travels bring you back to our Area, our renovations will be 100% complete, and we'll have another... More 

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