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Fairfield Inn Philadelphia Exton

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5 N. Pottstown Pike, Exton, PA 19341
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Fairfield Inn Philadelphia Exton
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Fairfield Inn Philadelphia Exton
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236 Reviews from our TripAdvisor Community

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Traveler rating
    110
    56
    43
    15
    12
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70
33
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88
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
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Shrewsbury, Pennsylvania, United States
Level Contributor
29 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

Disappointing 2 day stay. Beds uncomfortable to sleep (could feel springs) curtains with stains. Hallway carpet needs re-stretched at least, buckles down hallway. No ventilation in our bathroom and street noise. Pool needed cleaning. Breakfast ok, for continental breakfast. Would not stay here again.

Was this review helpful? Yes
Alexandra S, General Manager at Fairfield Inn Philadelphia Exton, responded to this review

Dear Guest, Thank you so much for taking time to feedback on TripAdvisor regarding your recent stay. I am really sorry that we did not meet your expectations. I am a little surprised to see your comments regarding our swimming pool. We perform daily maintenance in the pool. On the weekly basis we have outsourced laboratory coming to our facility... More 

Oneonta, Alabama
Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I will admit that when I first started to write this review I was not going to be very forgiving; however, I've had a change of heart. I would first like to say that the staff is wonderful and caring. I had housekeeping, maintenance, breakfast staff and the front line staff tell me hello and ask how I was doing... More 

Was this review helpful? Yes 1
Alexandra S, General Manager at Fairfield Inn Philadelphia Exton, responded to this review

Dear guest, Thank you very much for sharing with us your feedback. Please accept my sincere apologies regarding your recent stay with us. As it saddens me that you had unpleasant experience due to condition of the room you have stayed in, I am happy to see that my team was able to take care of you and your family... More 

Indiana, Pennsylvania
Level Contributor
42 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
2 of 5 stars Reviewed 3 weeks ago

My wife and I have stayed here at least twice a year for the last seven years. Prior to this visit we were here in March. It was like we entered a different hotel. We were greeted as if the room clerk was doing us a favor. Previously there was always a bag with complimentary water and a light snack... More 

Was this review helpful? Yes 1
Alexandra S, General Manager at Fairfield Inn Philadelphia Exton, responded to this review

Dear guest! Thank you very much for sharing your experience. Please accept my apologies that our breakfast was not up to our standards on the day you stayed with us. I am currently addressing this problem with my team. As a Platinum member you always have a choice to get points or gift bag with water and light snack as... More 

Lancaster, Pennsylvania, United States
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Okay but wouldn't stay here again. Hair in the bathtub and shower and all on the bathroom floor. More brass than I have ever seen. Furniture shows much wear and tear. Wallpaper bubbling off the wall in places. Staff was very nice upon checking in. Surprised Marriott allows its flag here to be honest. Unfortunately would not recommend with a... More 

Was this review helpful? Yes
Alexandra S, General Manager at Fairfield Inn Philadelphia Exton, responded to this review

Dear guest, Thank you very much for choosing our hotel for your recent stay. I apologize for the cleanliness problem in the bathroom in your room. I am currently addressing the issue with my executive housekeeper. You are absolutely right noticing that our furniture is due for update. Our hotel is going to get fully renovated this year. We will... More 

Westhampton, New York
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The staff were very friendly and helpful, especially since I called the day I needed a room to check availability. Due to a lack of availability of rooms in the area, there was a lot happening, I had to leap frog between this hotel and another. On my second night I checked in very late. The girl at the desk... More 

Was this review helpful? Yes
Alexandra S, General Manager at Fairfield Inn Philadelphia Exton, responded to this review

Dear guest, thank you very much for your kind review. Our hotel is headed into full renovations this year. All rooms and public spaces including the gym and swimming pool are going to be renovated. I thank you for your continued loyalty and greatly appreciated feedback. Best regards, More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 10, 2015

The pool was closed and look like it had been for a year with all the mildew on the windows. The rooms look like furniture thrown together. And every continental breakfast they where out of something.

Was this review helpful? Yes 1
Alexandra S, General Manager at Fairfield Inn Philadelphia Exton, responded to this review

Dear guest, Thank you for taking your time to post the review about your stay. I am sorry it was not satisfactory. I am a little surprised to see your feedback about our swimming pool. Our swimming pool has been operating within scheduled hours. My chief engineer tests the water in the pool on a daily basis. We also use... More 

Columbus, Ohio
Level Contributor
62 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
1 of 5 stars Reviewed June 7, 2015

I had suspected issues with this hotel. I had stayed once before, with our stay ending with our asthmatic child ending in the emergency room/children's hospital. The hotel was running a special, so we stayed again. Why? Chalk that up to stupidity on my part. I’ll fill in more details (and photos) below. We arrived on a Saturday afternoon. They... More 

Was this review helpful? Yes
Alexandra S, General Manager at Fairfield Inn Philadelphia Exton, responded to this review

Dear guest, Thank you very much for taking time and providing us valuable feedback about your stay. I am terribly sorry for the inconvenience you have experienced due to not receiving pack and play upon your arrival. I sure can understand how frustrating it must have been. We will be purchasing more of pack and plays to avoid this issue... More 

Charlotte, North Carolina
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 26, 2015 via mobile

Stayed here to visit family in Honey Brook. Also visited several local antique shops. Comfortable beds, clean linens and rooms, and delicious breakfast including hot items. Great customer service, too. What more could you ask for?

Was this review helpful? Yes 1
Alexandra S, General Manager at Fairfield Inn Philadelphia Exton, responded to this review

Dear guest! Thank you so much for kind words about our team and rooms. We take pride in what we do and your positive feedback is great motivation for me and my team. We are looking forward to hosting you again sometime soon! Best regards, More 

Tarpon Springs, Florida
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed May 26, 2015

Stink bugs are a common problem in this area and if you want a 100% stink bug free environment you probably shouldn't come to this area at all but to have your room come pre-populated with previously deceased stink bugs and a nasty filthy cob web covered towel in the corner stinks of something more than just bugs. The staff... More 

Was this review helpful? Yes
Alexandra S, General Manager at Fairfield Inn Philadelphia Exton, responded to this review

Dear guest! Thank you for your time you have spent to complete a survey on Tripadvisor. I am really sorry that we have failed to meet our cleanliness standards during your recent visit. On that same day I have had a conversation with our Executive Housekeeper. The error was addressed with the room attendant who serviced the room. I assure... More 

Massachusetts
Level Contributor
106 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
3 of 5 stars Reviewed May 23, 2015

Nothing fancy but a very good price. Rooms are clean. Staff are friendly. Limited breakfast buffet in the morning. And easy access to Starbucks. If you're a Marriott Rewards member looking to accumulate nights and points the Fairfield Inn is a much better choice IMHO than the Residence Inn across the street which is in urgent need of a refresh.

Was this review helpful? Yes
Alexandra S, General Manager at Fairfield Inn Philadelphia Exton, responded to this review

Dear guest! Thank you very much for choosing our hotel for your recent stay. I appreciate your kind words on the cleanliness and my guest service team performance. We hope to have a chance to host you again soon. Best regards, More 

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