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Fairfield Inn Philadelphia Exton

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5 N. Pottstown Pike, Exton, PA 19341
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1 room 1 guest
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Fairfield Inn Philadelphia Exton
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239 Reviews from our TripAdvisor Community

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Traveler rating
    110
    58
    44
    15
    12
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33
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
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Ossining, New York
Level Contributor
54 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Before anything else, I must commend the awesome staff at the Fairfield Inn. We arrived and realized that we had booked the wrong room. We were in need of a pullout sofa for a few of the nights of our stay when an extra person was dropping in. Jeremy accommodated us and switched us within 5 minutes of our getting... More 

Was this review helpful? Yes
Alexandra S, General Manager at Fairfield Inn Philadelphia Exton, responded to this review

Dear Barbara, Thank you very much for choosing our hotel for your recent stay. I also would like to thank you for kind words about my team here. We are lucky to have amazing people. I will be sure to share your feedback with them. As you rightfully noticed we have quite a few areas for improvement. Our hotel is... More 

Pennsylvania
Level Contributor
271 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 133 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We always enjoy Fairfield inn and this was no exception. The bed was comfy, the wifi worked great on our iPads, the air conditioning worked well, breakfast was good, the employees were very friendly, good stay all around. It is a bit strange that the hotel looks like an office building, but that is not a complaint, just an observation.... More 

Was this review helpful? Yes
Alexandra S, General Manager at Fairfield Inn Philadelphia Exton, responded to this review

Dear guest! Thank you for choosing our hotel for your recent stay. We appreciate your business and your opinion is very valuable for us. Thank you for such a great positive review! I will be sure to pass it to my team. I hope we will get a chance to host you again soon! Best regards, More 

maryland
Level Contributor
53 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed 3 weeks ago

My two nieces (ages 10 and 7) and I stayed at this Fairfield for 6 days at the end of July. I chose this hotel because we were going to Hersheypark and the Crayola Experience (both of which are about an hour from this location) and it was cheaper than staying closer to the attractions. Overall the hotel was sufficient... More 

Was this review helpful? Yes
Alexandra S, General Manager at Fairfield Inn Philadelphia Exton, responded to this review

Dear guest! Thank you very much for taking time and providing such a great and detailed feedback about your stay with us. Thank you for kind words regarding my housekeeping and guest service team. We take pride in what we do and it is great motivation for us - to see positive comments. As you have noticed there are a... More 

Shrewsbury, Pennsylvania, United States
Level Contributor
30 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Disappointing 2 day stay. Beds uncomfortable to sleep (could feel springs) curtains with stains. Hallway carpet needs re-stretched at least, buckles down hallway. No ventilation in our bathroom and street noise. Pool needed cleaning. Breakfast ok, for continental breakfast. Would not stay here again.

Was this review helpful? Yes
Alexandra S, General Manager at Fairfield Inn Philadelphia Exton, responded to this review

Dear Guest, Thank you so much for taking time to feedback on TripAdvisor regarding your recent stay. I am really sorry that we did not meet your expectations. I am a little surprised to see your comments regarding our swimming pool. We perform daily maintenance in the pool. On the weekly basis we have outsourced laboratory coming to our facility... More 

Oneonta, Alabama
Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed July 9, 2015

I will admit that when I first started to write this review I was not going to be very forgiving; however, I've had a change of heart. I would first like to say that the staff is wonderful and caring. I had housekeeping, maintenance, breakfast staff and the front line staff tell me hello and ask how I was doing... More 

Was this review helpful? Yes 1
Alexandra S, General Manager at Fairfield Inn Philadelphia Exton, responded to this review

Dear guest, Thank you very much for sharing with us your feedback. Please accept my sincere apologies regarding your recent stay with us. As it saddens me that you had unpleasant experience due to condition of the room you have stayed in, I am happy to see that my team was able to take care of you and your family... More 

Indiana, Pennsylvania
Level Contributor
50 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
2 of 5 stars Reviewed July 3, 2015

My wife and I have stayed here at least twice a year for the last seven years. Prior to this visit we were here in March. It was like we entered a different hotel. We were greeted as if the room clerk was doing us a favor. Previously there was always a bag with complimentary water and a light snack... More 

Was this review helpful? Yes 1
Alexandra S, General Manager at Fairfield Inn Philadelphia Exton, responded to this review

Dear guest! Thank you very much for sharing your experience. Please accept my apologies that our breakfast was not up to our standards on the day you stayed with us. I am currently addressing this problem with my team. As a Platinum member you always have a choice to get points or gift bag with water and light snack as... More 

Lancaster, Pennsylvania, United States
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed July 3, 2015

Okay but wouldn't stay here again. Hair in the bathtub and shower and all on the bathroom floor. More brass than I have ever seen. Furniture shows much wear and tear. Wallpaper bubbling off the wall in places. Staff was very nice upon checking in. Surprised Marriott allows its flag here to be honest. Unfortunately would not recommend with a... More 

Was this review helpful? Yes
Alexandra S, General Manager at Fairfield Inn Philadelphia Exton, responded to this review

Dear guest, Thank you very much for choosing our hotel for your recent stay. I apologize for the cleanliness problem in the bathroom in your room. I am currently addressing the issue with my executive housekeeper. You are absolutely right noticing that our furniture is due for update. Our hotel is going to get fully renovated this year. We will... More 

Westhampton, New York
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed July 3, 2015

The staff were very friendly and helpful, especially since I called the day I needed a room to check availability. Due to a lack of availability of rooms in the area, there was a lot happening, I had to leap frog between this hotel and another. On my second night I checked in very late. The girl at the desk... More 

Was this review helpful? Yes
Alexandra S, General Manager at Fairfield Inn Philadelphia Exton, responded to this review

Dear guest, thank you very much for your kind review. Our hotel is headed into full renovations this year. All rooms and public spaces including the gym and swimming pool are going to be renovated. I thank you for your continued loyalty and greatly appreciated feedback. Best regards, More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 10, 2015

The pool was closed and look like it had been for a year with all the mildew on the windows. The rooms look like furniture thrown together. And every continental breakfast they where out of something.

Was this review helpful? Yes 1
Alexandra S, General Manager at Fairfield Inn Philadelphia Exton, responded to this review

Dear guest, Thank you for taking your time to post the review about your stay. I am sorry it was not satisfactory. I am a little surprised to see your feedback about our swimming pool. Our swimming pool has been operating within scheduled hours. My chief engineer tests the water in the pool on a daily basis. We also use... More 

Columbus, Ohio
Level Contributor
62 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
1 of 5 stars Reviewed June 7, 2015

I had suspected issues with this hotel. I had stayed once before, with our stay ending with our asthmatic child ending in the emergency room/children's hospital. The hotel was running a special, so we stayed again. Why? Chalk that up to stupidity on my part. I’ll fill in more details (and photos) below. We arrived on a Saturday afternoon. They... More 

Was this review helpful? Yes
Alexandra S, General Manager at Fairfield Inn Philadelphia Exton, responded to this review

Dear guest, Thank you very much for taking time and providing us valuable feedback about your stay. I am terribly sorry for the inconvenience you have experienced due to not receiving pack and play upon your arrival. I sure can understand how frustrating it must have been. We will be purchasing more of pack and plays to avoid this issue... More 

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