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Residence Inn Philadelphia Exton

#5 of 8 Hotels in Exton
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10 North Pottstown Pike, Exton, PA 19341
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Residence Inn Philadelphia Exton
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151 Reviews from our TripAdvisor Community

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Traveler rating
    69
    44
    27
    7
    4
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60
15
4
54
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
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  • All months
    (151)
  • Mar-May only
    (28)
  • Jun-Aug only
    (52)
  • Sep-Nov only
    (38)
  • Dec-Feb only
    (33)
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Saint John, Indiana
1 review
5 of 5 stars Reviewed 1 week ago

I stayed at this Residence Inn for about 5 months with a occasional weekend home from March to July 2015. The staff was very courteous, friendly, knowledgeable, professional, and accommodating. The rooms are clean but need a bit of updating. I have been in Residence Inns that have full stoves with an oven and is a very nice feature. This... More 

Was this review helpful? Yes
Cierra B, Sales Coordinator at Residence Inn Philadelphia Exton, responded to this review

Greetings Roy, Having you as a guest was great. We appreciate your kind words and will definitely take your suggestions into mind as a growing experience for us. We would definitely love to have you back for a visit in the near future. Thanks again for taking the time to give us feedback and share your experience here at the... More 

Somers, Connecticut
Level Contributor
41 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Front desk staff was great.. made you feel welcome and appreciated. Overall property was dirty and the grounds were not well maintained. Location to amenities and tourist areas was perfect. Breakfast staff was pleasant but food was not. Room was standard but not updated. Old mattress

Was this review helpful? Yes
Cierra B, Sales Coordinator at Residence Inn Philadelphia Exton, responded to this review

Ron, First off I would like to start by saying thank you for your time and review. We take these reviews to help us improve all that we can to be the best property we can. I am very happy that you got to experience our excellent service as we do pride ourselves in that aspect. Unfortunately we would love... More 

Walpole, Massachusetts
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 15, 2015

The staff could not have been nicer, or more helpful during our stay. We had a huge cookout on the patio after our lacrosse games and they provided us with paper plates,utensils, condiments and the grill they provide out there came in very handy. I would highly recommend this hotel.

Was this review helpful? Yes
Cierra B, Sales Coordinator at Residence Inn Philadelphia Exton, responded to this review

Greetings Susan, I want to first off thank you kindly for taking the time out to share your experience with us. Our staff and I pride ourselves in great service and being a home away from home and we are very happy you got to enjoy this with your family and lacrosse members. We are happy to provide you with... More 

Minneapolis, Minnesota
Level Contributor
29 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed July 7, 2015

This location needs to be renovated. The carpet is frayed, mattresses are worn, and the bathroom tub is grey. Pool was cold, dishwasher kind of worked, and the laundry room smelled like sewage. But the staff was very nice and the maintenance staff was quick to help fix our closet door and the garbage disposal. All in all, it needs... More 

Was this review helpful? Yes
Cierra B, Sales Coordinator at Residence Inn Philadelphia Exton, responded to this review

Greetings Phoenix A, I am truly sorry for your experience with the property. As we are trying to update the property as much as we can at this point we still do apologize for the appearance. We would love to have you back with us soon if you wouldn't mind. We are very happy our staff was helpful and could... More 

West Palm Beach, Florida
Level Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed June 26, 2015

For the business traveler, whether a long or short term guest, you could not ask for a better location than the Residence Inn. The rates are competitive to the other hotel chains in the area so there is no need to shop around. The property is less than 45 minutes, more if in rush hour, from center city Philadelphia, with... More 

Was this review helpful? Yes
Cierra B, Sales Coordinator at Residence Inn Philadelphia Exton, responded to this review

Mr. Urecka, Words cannot express how much we appreciate you and your loyalty to us. Running into you in the hallways, chatting at The Mix, and your smiles when leaving for work in the mornings is always great. I thank you so much for your kind words and promise to pass them onto management and our wonderful team of employees.... More 

New York City, New York
1 review
5 of 5 stars Reviewed June 21, 2015

Stayed here for a few nights with family and was very pleased with the service of all the staff members. Breakfast was better than expected. Rooms are very big with a full size fridge and stove stop. Front desk helped us with finding a local restaurant which was amazing. We would definitely recommend this hotel to anyone in the area... More 

Was this review helpful? Yes
Cierra B, Sales Coordinator at Residence Inn Philadelphia Exton, responded to this review

Greetings, We are very happy that we could meet and exceed all your expectations. We love to hear about our staff and how well they did to make your stay great. We will definitely pass on the good news. Thank you for your time and feedback and we would love to have you with us again in the near future.... More 

Rochester, NY
Level Contributor
26 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed June 21, 2015

My family and I were visiting for a lacrosse tournament in Downingtown and stay at Marriott properties only when traveling. My husband and I are rewards members and used points for this visit. I have to say, I was NOT impressed. We arrived late on Friday evening and were exhausted when we got to our room. I attached pictures of... More 

Was this review helpful? Yes
Cierra B, Sales Coordinator at Residence Inn Philadelphia Exton, responded to this review

Greetings, We appreciate you taking the time to review us as we look forward to making your experience even better next time. We are happy to hear our staff was friendly and accommodating. Our apologies for you expereince and we will look into each item and address with our staff. Please feel free to reach out to us directly ,... More 

Connecticut
Level Contributor
106 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 124 helpful votes
3 of 5 stars Reviewed June 20, 2015

I stay at a lot of Residence Inns. This one was as expected, nothing better, nothing worse. The first room I was given still smelled of spices from the last person who stayed there, so I asked for a new room. Was given a new one with no hassle. It was a bit far from the client location where I... More 

Was this review helpful? Yes
Cierra B, Sales Coordinator at Residence Inn Philadelphia Exton, responded to this review

Greetings, I just want to start by apologizing for the first room that you experienced. We do try and get any smells out of rooms after we host long term guest and unfortunately did not meet that standard with you. We are very appreciative of your feedback and each individual incident will be handled in the department necessary. We would... More 

New York City, New York
Level Contributor
45 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed June 19, 2015

Stayed two evenings in January while in town for an event. Accommodations were good, quiet and right by lots of shopping. Breakfast was decent and convenient. The hallways and common areas could use a spruce up but the rooms were clean and fit the bill.

Was this review helpful? Yes
Cierra B, Sales Coordinator at Residence Inn Philadelphia Exton, responded to this review

Greetings, Thank you so much for taking the time to review our hotel. We pride ourselves is great service and becoming your home away from home and are very happy that we could do this for you. We would love to have you back with us in the future. Thanks again. - Cierra B, Sales Coordinator More 

New York City, New York
Level Contributor
32 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed June 15, 2015

Okay, let me start off by saying check-in and the food staff were very nice. The 2 bedroom suite was spacious. So no complaints there. The problem lies with the person who was working the front desk on the night shift (June13th) and the biggest problem housekeeping. Our sheets needed to be changed after the second night. So my wife... More 

Was this review helpful? Yes
Cierra B, Sales Coordinator at Residence Inn Philadelphia Exton, responded to this review

Mike J, Thank you for reviewing the Residence Inn Exton. We appreciate you taking the time out of your busy schedule to tell us about your experience. We are sorry to hear that your stay with us was less than satisfactory. We have taken note of the things you described in your review and are currently working on a solution.... More 

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