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Residence Inn Philadelphia Exton

#5 of 8 Hotels in Exton
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10 North Pottstown Pike, Exton, PA 19341
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1 room 1 adult
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Residence Inn Philadelphia Exton
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160 Reviews from our TripAdvisor Community

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McLean, Virginia
Level Contributor
51 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

The GSA who checked me in was awesome and couldn't be nicer. The room is a different story. As I lay here, there is a very loud buzz and hum resonating through the the walls and if it weren't 18 degrees outside, I'd be tempted to sleep in my car. I decided to walk the halls, and that noise is... More 

Helpful?
Thank Derek W
Cierra B, Sales Coordinator at Residence Inn Philadelphia Exton, responded to this review

Derek, I want to first apology for the experience of the noise and not having a great nights rest with us. We try to provide each guest with an amazing experience and we are sorry we feel short doing so for you. We are looking into this matter as we speak so this may not occur again. We would hope... More 

Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 5 weeks ago via mobile

We stay here several times a year and the beds are comfy, staff friendly and bathroom reasonably clean. It is also conveniently located to the PA Turnpike, local eateries and shopping. Rooms are beginning to look a bit tired - some fraying on sofa edges, cracked ceramic tile on bathroom floor. And, on this visit we found the toilet rocks... More 

Helpful?
Thank Susan S
Cierra B, Sales Coordinator at Residence Inn Philadelphia Exton, responded to this review

Greetings, Thank you for taking the time out to let us know about your stay. We appreciate all guest feedback and always strive to give you the best service we can. We apologize for the condition of the room and are doing everything we can to keep up with our current condition until we can be approved for a remodel.... More 

Shavertown, Pennsylvania
Level Contributor
57 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed December 15, 2015

Stayed 2 nights for a wedding. Booked this hotel because we needed two bedrooms. The hotel was easy to find and close to many things. The room was nice and beds were comfortable. The breakfast which we had both days was very good. The pool looked nice but didn't use. My son did use the gym and said it was... More 

Helpful?
Thank Cindic82563
Cierra B, Sales Coordinator at Residence Inn Philadelphia Exton, responded to this review

Cindic, We are so happy to hear about your stay. I am happy you and your family got to enjoy our amenities of the complementary gym and breakfast. We are very pleased that you would stay with us again and hope that you get that chance in the future. Our pool is also amazing and we would love for you... More 

Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed December 3, 2015

The hotel is clean and well kept. Location is good, right off the turnpike. i usually stay there for work when my average trip length is at least 7-10 days. The location is also great as there is a UNO's right across the car park.

Helpful?
Thank Gary T
Cierra B, Manager at Residence Inn Philadelphia Exton, responded to this review

Dear Gary T, Our team is sincerely appreciative of your kind words about our hotel! We strive to make our hotel feel like your home away from home and we are so happy to hear we were able to provide that feeling for you. We hope that the next time you are in the area we have the chance to... More 

Palmerton, Pennsylvania
Level Contributor
112 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 stars Reviewed November 20, 2015

We stayed here two nights while my husband was on official government duty and booked a queen suite. The room was spacious with a full kitchen. Breakfast was better than usual. Staff was always pleasant and the hotel was clean and well cared for. On Mondays, Tuesdays, and Wednesdays they have free food in the breakfast area. Monday's Taco's were... More 

Helpful?
Thank babs12858
Cierra B, Sales Coordinator at Residence Inn Philadelphia Exton, responded to this review

Greetings, I want to first thank you for your time and comments about our staff, services, and your stay. We appreciate your feedback and will be sharing your experience with our staff. I am happy that you enjoyed our "MIX" which is hosted Monday through Wednesdays each week. Please come back and see us in the future. We would love... More 

San Francisco, California
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed November 10, 2015

My room smelled like smoke. furniture is tired, as is the building. The exercise room is a bit of a joke (no room to stretch, 3 pieces of equipment and a small rack of hand weights). Breakfast was average for this type of motel Bed was comfortable. Facing a busy throughway, can be nosiry

Helpful?
Thank umtrip
Cierra B, Sales Coordinator at Residence Inn Philadelphia Exton, responded to this review

Greetings, I want to apologize that we could not live up to our 5 star standard we uphold for all of our guest. We do have a smoke free hotel and definitely try to have others abide by this. I will be looking into the specific room and get this taken care of as soon as possible. We would love... More 

Knoxville, Tennessee
Level Contributor
595 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 177 helpful votes
5 of 5 stars Reviewed November 1, 2015

Have stayed at many Residence Inns and this is one of the best. Superb, helpful, cordial, courteous front desk staff that made our stay a pleasure. I booked three suites for myself and two sons' families. Check-ins were handled perfectly. Good breakfasts, lots of fun in the pool, comfy rooms. Easy access off PA turnpike. Everything worked out well for... More 

Helpful?
Thank Knox10SC
Cierra B, Sales Coordinator at Residence Inn Philadelphia Exton, responded to this review

Greetings, I am delighted that you enjoyed your stay. Our staff takes great pleasure in ensuring each of our guest has a wonderful time here with us. We are glad you enjoyed our pool and other areas of the hotel. I will be sharing your kind comments with my staff. We would love to have you with us again and... More 

Islamabad, Pakistan
1 review
5 of 5 stars Reviewed September 29, 2015

I had a wonderful experience during a six week stay at Residence Inn. All the staff is very nice. I stayed here for 6 weeks away from my family but I feel that I am with my own family are they (staff) take care of their guest like a family member. During that time I get a chance to experience... More 

Helpful?
Thank TMZubairy
Cierra B, Sales Coordinator at Residence Inn Philadelphia Exton, responded to this review

Tariq, We definitely miss you for sure and cannot wait on your return. We all had such great conversations and got to know you very well. Thank you so much for staying with us and becoming about of our family. I want to also thank you for taking the time out to write a review and let everyone know about... More 

Level Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed September 21, 2015

I preferentially stay at Residence Inns for their accommodations and for their breakfasts which are usually excellent and feature real oatmeal. I stayed at Exton three years ago and was impressed. Unfortunately, although the room was up to standard, I was disappointed in the breakfast this time. Maybe it is worse at the weekends but the oatmeal consisted of a... More 

Helpful?
Thank Patrick T
Cierra B, Sales Coordinator at Residence Inn Philadelphia Exton, responded to this review

Patrick, I want to apologize for your experience with breakfast and service. We pride ourselves in making the best breakfast we can and giving each and every guest 5 star services they deserve. This isolated situation is currently being looked into. We hope that you give us a second shot and come to stay with us once more so that... More 

Saint John, Indiana
1 review
5 of 5 stars Reviewed August 21, 2015

I stayed at this Residence Inn for about 5 months with a occasional weekend home from March to July 2015. The staff was very courteous, friendly, knowledgeable, professional, and accommodating. The rooms are clean but need a bit of updating. I have been in Residence Inns that have full stoves with an oven and is a very nice feature. This... More 

Helpful?
Thank Roy C
Cierra B, Sales Coordinator at Residence Inn Philadelphia Exton, responded to this review

Greetings Roy, Having you as a guest was great. We appreciate your kind words and will definitely take your suggestions into mind as a growing experience for us. We would definitely love to have you back for a visit in the near future. Thanks again for taking the time to give us feedback and share your experience here at the... More 

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