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All 8 Exton hotels

Residence Inn Philadelphia Exton

3.0 of 5 Hotel   |   10 North Pottstown Pike, Exton, PA 19341
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Ranked #5 of 8 Hotels in Exton
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 3 weeks ago
Jeff P Howell, Michigan, United States
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117 reviews from our community

Traveler rating
    54
    38
    18
    4
    3
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49
12
4
37
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Howell, Michigan, United States
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 3 weeks ago

The staff was very helpful and friendly at all times. The breakfast buffet was adequate and the coffee was hot and fresh so no complaints there. The room was typical Marriott quality which is to say very good. Cleaning staff did a good job however, they had a tendency to miss restocking the coffee in the room.

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ri_phlrx_gm, Manager at Residence Inn Philadelphia Exton, responded to this review

Dear Jeff P, We were so excited to hear about your experience at the Exton Residence Inn. We appreciate the time you took to give us feedback about our hotel. Our staff was excited to hear that you were able to enjoy our complimentary amenities and that you enjoyed your room cleanliness. We hope to see you again in the... More

Ocala, Florida, United States
1 review
3 of 5 stars Reviewed 3 weeks ago

While some of the staff were excellent, at least one person was quite unfriendly. The scowl on her face made my wife quite uncomfortable. I think she was part of the kitchen staff. The room was smaller and less well-appointed than I've experienced at other Residence Inns. The evening social and breakfast fare was not what I've experienced in my... More

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ri_phlrx_gm, Manager at Residence Inn Philadelphia Exton, responded to this review

Thank you for taking the time to review our hotel. I am sorry to hear we did not meet your expectations. We will address your concerns with our staff so we are able to prevent this in the future. We look forward to hosting you on your next visit to our area to show how we have improved. We thank... More

New York, New York, United States
1 review
1 of 5 stars Reviewed 3 weeks ago

The front office staff was absolutely awful! I was so disgusted by the room quality too! The doors on the closet were not even hung correctly so they were slanted, made you feel like you were in a fun house at the circus!! The rooms are in desperate need of updates!! HOWEVER the worst experience of any hotel that I... More

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ri_phlrx_gm, Manager at Residence Inn Philadelphia Exton, responded to this review

Dear Desiree, Thank you for taking the time to complete our Guest Satisfaction Survey and sharing your experience with the Residence Inn Philadelphia Great Valley/Exton. You indicated in your response that our guest service were unsatisfactory. Please accept our sincere apologies for the inconvenience you may have experienced. We take great pride in ensuring our guest’s satisfaction. Unfortunately, we did... More

2 reviews
3 of 5 stars Reviewed 3 weeks ago

Friendly staff, next to Uno which is convenient to get something to eat and drink. One down side is the AC is quite noisy. Room is large and has a separate seating area. Free wifi and simple breakfast provided.

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ri_phlrx_gm, Manager at Residence Inn Philadelphia Exton, responded to this review

Dear Pt T, We are so happy to hear that you were able to enjoy some of the complimentary amenities that we offer here at the hotel along with close proximity to any of your outside needs. We are regretful to hear about the loud air conditioner unit in your room. Our staff has been informed so we can prevent... More

1 review
5 of 5 stars Reviewed 3 weeks ago

We enjoyed our stay at this Residence Inn. It was very clean, and the staff was very friendly. It's location is great. It is in a very nice area close to restaurants and shopping. The King of Prussia Mall is only a 10 minute drive. We will definitely stay there again!

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ri_phlrx_gm, Manager at Residence Inn Philadelphia Exton, responded to this review

Teresa M, Thank you for taking the time to review the Residence Inn by Marriott - Exton. We are happy to hear that you enjoyed your stay with us. We are pleased that you enjoyed our clean property and friendly staff! We hope to see you back in the future. More

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

This place is my home away from home when I visit office on business. With that said, it is time for some updates. The carpets are getting worn and the whole place is showing some age. Same breakfast for years. No bar. The people have always been great, but there are some newer hotels in the area I may visit... More

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ri_phlrx_gm, Manager at Residence Inn Philadelphia Exton, responded to this review

Dear Stacey, We want to thank you for your loyal patronage to our hotel while you are in the area for business. We take guest feedback very seriously and use it to continually improve our hotel so we can provide excellent service. We look forward to making small changes to help improve the look and feel of our hotel. Thank... More

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I had great customer service from multiple members of the staff here. I am a platinum elite with Marriott, so I'm sure that helped. They treated me very much like a full service Marriott. Thanks very much!

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ri_phlrx_gm, Manager at Residence Inn Philadelphia Exton, responded to this review

Dear Jason R, We are so pleased to hear you enjoyed your stay here at the Exton Residence Inn. We understand as a Platinum Member you travel many nights of the year and you need a temporary place to call home. We are so excited that we were able to provide that for you. We will definitely make sure to... More

Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Spent a whole week here, the facility is top notch. friendly staff, its home away from home. they have a lovely bar some few meters away, where u can unwind and relax. their lift is a bit old, otherwise everything seems to be perfect. would definitely stay here again, if i come this way.

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Syosset, New York
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 12, 2014

We stayed at this hotel for one of my sons lacrosse tournaments and were very happy with the property. Rooms had a great kitchen with full size refrigerator that is great for families. They were very spacious almost the size of a studio apartment with beds that were so comfortable that you didn't want to get out of them in... More

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Was this review helpful? Yes 3
ri_phlrx_gm, Manager at Residence Inn Philadelphia Exton, responded to this review

Dear TriciaL29, Thank you for taking the time to review the Residence Inn by Marriott - Exton. We are so happy to hear that you enjoyed your stay with us. Guest satisfaction is our top priority and it always feels good to know we have met our goals. We hope that we will see you and your family back in... More

Columbus, OH
Senior Contributor
48 reviews 48 reviews
31 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed August 11, 2014

We stayed at this Residence Inn for one night on our way to visit historical sites in Pennsylvania. The hotel is easy to find when existing I-76. The front desk staff was very friendly and the breakfast was fresh and offered many varieties. It was as expected of Residence Inn elsewhere. Nice and quite. The only drawback for this particular... More

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ri_phlrx_gm, Manager at Residence Inn Philadelphia Exton, responded to this review

Dear Doc_Genetics, Thank you for taking the time to review the Residence Inn by Marriott - Exton. We are so happy to hear that you enjoyed your stay with us. We have taken note of your suggestions and are currently working on a solution. We hope to see you back the next time you are in the Exton area. More

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Additional Information about Residence Inn Philadelphia Exton

Address: 10 North Pottstown Pike, Exton, PA 19341
Location: United States > Pennsylvania > Exton
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Philadelphia Exton 3*
Number of rooms: 96
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Also Known As:
Residence Inn Philadelphia Exton Hotel Exton
Residence Inn Exton
Exton Residence Inn

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