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Residence Inn Philadelphia Exton

#5 of 8 Hotels in Exton
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10 North Pottstown Pike, Exton, PA 19341
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Best prices for: 1 room 1 guest
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Residence Inn Philadelphia Exton
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Residence Inn Philadelphia Exton
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147 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
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  • All months
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West Palm Beach, Florida
Level Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 1 week ago

For the business traveler, whether a long or short term guest, you could not ask for a better location than the Residence Inn. The rates are competitive to the other hotel chains in the area so there is no need to shop around. The property is less than 45 minutes, more if in rush hour, from center city Philadelphia, with... More 

Was this review helpful? Yes
Cierra B, Sales Coordinator at Residence Inn Philadelphia Exton, responded to this review

Mr. Urecka, Words cannot express how much we appreciate you and your loyalty to us. Running into you in the hallways, chatting at The Mix, and your smiles when leaving for work in the mornings is always great. I thank you so much for your kind words and promise to pass them onto management and our wonderful team of employees.... More 

New York City, New York
1 review
5 of 5 stars Reviewed 2 weeks ago

Stayed here for a few nights with family and was very pleased with the service of all the staff members. Breakfast was better than expected. Rooms are very big with a full size fridge and stove stop. Front desk helped us with finding a local restaurant which was amazing. We would definitely recommend this hotel to anyone in the area... More 

Was this review helpful? Yes
Cierra B, Sales Coordinator at Residence Inn Philadelphia Exton, responded to this review

Greetings, We are very happy that we could meet and exceed all your expectations. We love to hear about our staff and how well they did to make your stay great. We will definitely pass on the good news. Thank you for your time and feedback and we would love to have you with us again in the near future.... More 

Rochester, NY
Level Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed 2 weeks ago

My family and I were visiting for a lacrosse tournament in Downingtown and stay at Marriott properties only when traveling. My husband and I are rewards members and used points for this visit. I have to say, I was NOT impressed. We arrived late on Friday evening and were exhausted when we got to our room. I attached pictures of... More 

Was this review helpful? Yes
Cierra B, Sales Coordinator at Residence Inn Philadelphia Exton, responded to this review

Greetings, We appreciate you taking the time to review us as we look forward to making your experience even better next time. We are happy to hear our staff was friendly and accommodating. Our apologies for you expereince and we will look into each item and address with our staff. Please feel free to reach out to us directly ,... More 

Connecticut
Level Contributor
93 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I stay at a lot of Residence Inns. This one was as expected, nothing better, nothing worse. The first room I was given still smelled of spices from the last person who stayed there, so I asked for a new room. Was given a new one with no hassle. It was a bit far from the client location where I... More 

Was this review helpful? Yes
Cierra B, Sales Coordinator at Residence Inn Philadelphia Exton, responded to this review

Greetings, I just want to start by apologizing for the first room that you experienced. We do try and get any smells out of rooms after we host long term guest and unfortunately did not meet that standard with you. We are very appreciative of your feedback and each individual incident will be handled in the department necessary. We would... More 

New York City, New York
Level Contributor
34 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed two evenings in January while in town for an event. Accommodations were good, quiet and right by lots of shopping. Breakfast was decent and convenient. The hallways and common areas could use a spruce up but the rooms were clean and fit the bill.

Was this review helpful? Yes
Cierra B, Sales Coordinator at Residence Inn Philadelphia Exton, responded to this review

Greetings, Thank you so much for taking the time to review our hotel. We pride ourselves is great service and becoming your home away from home and are very happy that we could do this for you. We would love to have you back with us in the future. Thanks again. - Cierra B, Sales Coordinator More 

New York City, New York
Level Contributor
30 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Okay, let me start off by saying check-in and the food staff were very nice. The 2 bedroom suite was spacious. So no complaints there. The problem lies with the person who was working the front desk on the night shift (June13th) and the biggest problem housekeeping. Our sheets needed to be changed after the second night. So my wife... More 

Was this review helpful? Yes
Cierra B, Sales Coordinator at Residence Inn Philadelphia Exton, responded to this review

Mike J, Thank you for reviewing the Residence Inn Exton. We appreciate you taking the time out of your busy schedule to tell us about your experience. We are sorry to hear that your stay with us was less than satisfactory. We have taken note of the things you described in your review and are currently working on a solution.... More 

Allentown, Pennsylvania
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Stayed here while visiting Valley Forge National Park and enjoyed it. Rooms are incredibly spacious and comfortable. Room was clean and the furniture was pristine. Great property for families. The young gentleman working the front desk the evening we checked in was absolutely fantastic. He provided great service and was helpful. Pizzeria Uno is right next door, so it was... More 

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ri_phlrx_gm, Sales Coordinator at Residence Inn Philadelphia Exton, responded to this review

DHunterC, I am so sorry that you had a less than great experience during our breakfast hour. I assure you that this has been looked into and addressed. We do make our eggs fresh which might be why it may have took so long to refill. We would love to host you and your family again if you would not... More 

Jim Thorpe, Pennsylvania
Level Contributor
23 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed May 26, 2015

We stayed here one night following a family wedding. The hotel had rooms ready early for guests so we were able to get dressed. The hotel also provided specially labeled water bottles for the wedding guests, a nice touch. Our room was large with a king bed, pull out couch, chair, desk and kitchenette. The hotel had a nice lobby... More 

Was this review helpful? Yes
ri_phlrx_gm, Sales Coordinator at Residence Inn Philadelphia Exton, responded to this review

Greetings, We are pleased you got to share a wonderful experience with us during a special time. Bill, night auditor is great at entertainment and guest services and we pride ourselves in excellence in this manner. Your feedback is our number one source of recognition, guest solutions, and becoming even better in everything we do. We thank you so much... More 

Jersey City, New Jersey
Level Contributor
6 reviews
5 hotel reviews
5 of 5 stars Reviewed May 19, 2015

Came here with the wife and kids for one night to visit family in the area. The room was extremely clean and had everything ready that we requested. Kids had a blast. From the moment we arrived, we found the staff to be very friendly courteous. They actually talked to you and made a connection rather than just spouting some... More 

Was this review helpful? Yes
ri_phlrx_gm, Sales Coordinator at Residence Inn Philadelphia Exton, responded to this review

Greetings, We are so pleased that you and your family enjoyed your stay. Jeremy and Jim (Manager on Duty) are a great asset to our team and we are happy to say we have them. We pride ourselves in being a family friendly hotel and love when children come to stay. We hope to have you with us again in... More 

Level Contributor
4 reviews
3 of 5 stars Reviewed May 5, 2015

We stayed one night, with our 8 yr old and a 10 month old Choc Lab. I check my bank statement frequently. After arrival, there was the normal $110 room charge and the $150 pet damage hold. I am never concerned about the pet damage hold, as we travel with a kennel, and the dog Is never left unattended in... More 

Was this review helpful? Yes
ri_phlrx_gm, Manager at Residence Inn Philadelphia Exton, responded to this review

Dear Sandy1070, We greatly appreciate you taking the time to review our property. We are over-joyed to hear that you were able to enjoy your stay with your family and it was a pleasure having you! I do want to apologize for the concerns that you encountered. We have informed the appropriate staff members and organizations to ensure this does... More 

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