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Extended Stay America - Philadelphia - Exton

2.5 of 5
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877 North Pottstown Pike (Rte. 100), Exton, PA 19341
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Extended Stay America - Philadelphia - Exton
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Ranked #8 of 8 Hotels in Exton
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16 reviews from our community

Traveler rating
    1
    5
    4
    0
    6
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3
Couples
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3
4
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    2 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Des Moines, Iowa
Top Contributor
56 reviews 56 reviews
7 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed April 13, 2015

After reading the reviews on here, I'm surprised. My boyfriend stayed here for a month while working nearby. They have excellent muffins/ breakfast free of charge in the mornings (the restaurant next door has no breakfast), close to a lot of things (Walmart, target, giant), lots of restaurants to eat at within 5 minutes, easy interstate access, and nice updated... More 

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Manager_11525, General Manager at Extended Stay America - Philadelphia - Exton, responded to this review

Thank you for taking the time to write a review of your stay. I am glad to read that you were pleased with our grab-and-go breakfast and that our staff provided you with great service. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area. More 

State College, Pennsylvania
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 16, 2015

I am NOT happy with the way things were taken care of over the phone. None of the staff followed the instructions on what I needed them to do in charging us for our room! My husband was there for a business conference "non profit" and the family was staying in the room next to him, that was being paid... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Philadelphia - Exton, responded to this review

Thank you for your recent review of your stay. It upsets me to hear that your room did not exceed your expectations. I am concerned to hear about the issue with your credit card and the information you were given regarding a pet fee. If you can provide me with some more information I can look into the situation and... More 

2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed December 18, 2014

I stayed here for 2 weeks as my apartment was prepared for me. The experience was eh ok. This place lacks any kind of security. Sometimes the main door downstairs is locked, others times its opened all night. There are no cameras on the premises so if anything happens to your car or you outside of the building the police... More 

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Manager_11525, General Manager at Extended Stay America - Philadelphia - Exton, responded to this review

Thank you for providing us with details about your stay. I am pleased to read your remarks about my staff; however, I am very sorry that our lack of security was upsetting. I will share your concerns with our security team to ensure that we are better monitoring our parking lot and common areas. As well, I am sorry to... More 

Lauderdale, Mississippi
Top Contributor
71 reviews 71 reviews
23 hotel reviews
52 helpful votes 52 helpful votes
1 of 5 stars Reviewed October 19, 2014

The first time I've stayed at this chain so not sure what is normal for bunch and what ain't.(Yes, I said ain't because if twerk and twitter can become words so can ain't) The good: It has a full-size fridge and allows pets. That's about it. The Bad (It's a long list so pull up a chair.): Staff is hit... More 

Was this review helpful? Yes 3
Exton, Pennsylvania
Contributor
17 reviews 17 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 8, 2014

I was not thrilled to have to stay here but this is what priceline gave me. I was a little worried after reading the reviews. I looked up Extended Stay online and was actually quite surprised. I learned that this is a very basic property, no bells, no whistles and that is what you get. I guess they go for... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Philadelphia - Exton, responded to this review

Thank you for your review of your recent stay with us. I am happy to read that your room and your fully-equipped kitchen was to your liking. We are also pleased to read that you enjoyed our grab-and-go breakfast. Thank you for your kind comments. I look forward to your next visit with us. More 

Millersburg, Pennsylvania
Contributor
11 reviews 11 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed June 2, 2014

We stayed at Extended Stay America In Exton, PA on Pottstown Pike. The room reeked of smoke and the hotel had a no smoking policy. The room was disgusting. I think they only cleaned the beds and that was suspect. Lots of noise kids running the halls. The toilet seat was disgusting. Paint coming off it you could not sit... More 

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed February 16, 2014

Felt like home !! Special kudos to Brian!!good housekeeping! Good maintenance , I would suggest to put more couches in the lobby so that can accommodate more guests to be seated !! Had a wonderful experience with Brian and his team. Would highly recommend this hotel for families. Very safe

Was this review helpful? Yes
Coatesville, Pennsylvania
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 26, 2013

Would never stay at a extended stay again. Pull out bed and removed sheets after getting up three to four mornings with new bug bites. That's when I found atleast one live bed bug on skirt over box spring at head of bed against wall. After finding bed bugs in my room I check out.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Philadelphia - Exton, responded to this review

Larry - Thank you for your feedback about your stay at our hotel. I truly apologize that your room was unclean. In response, I am working with our housekeeping staff to improve our cleaning procedures so that this type of situation is not repeated. As well, we are currently deep cleaning the room to ensure future guests are not affected.... More 

1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 2, 2013

Nice place to stay. Clean - convenient - nice kitchen set up. Can't really complain. If your looking for fancy - go somewhere else- looking for down to earth - clean..comfy here u are. Would stay here again.

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Philadelphia - Exton, responded to this review

Sue D - Thank you for being a guest at the Extended Stay America in Exton, PA. I would like to also thank you for the positive feedback on the convenience of our location and our kitchen set up. We look forward to having you back as our guest in the near future More 

Cleveland, Ohio
Top Contributor
61 reviews 61 reviews
52 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed August 20, 2013 via mobile

this hotel is pretty decent. For the money I guess it's alright. they have some updated stuff. I really don't know why I get a full kitchen in my room but whatever. I'm really not trying to travel around with plates and forks andd a refrigerator full of food. the lady at the front desk was way too nice, which... More 

Was this review helpful? Yes 4
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