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Comfort Inn Philadelphia Airport

2.5 of 5
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53 Industrial Highway, Essington, PA 19029
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Comfort Inn  Philadelphia Airport
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Ranked #5 of 7 Hotels in Essington
A recent review
5 of 5 stars Reviewed November 16, 2012
kaypay1 Coral Springs, Florida
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288 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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There are newer reviews for Comfort Inn Philadelphia Airport
See the most recent reviews
Coral Springs, Florida
2 reviews
5 of 5 stars Reviewed November 16, 2012

Iam a contract Inspector with Fema, I flew in on Monday 11/5/12, tired, jet lagged, my room was not prepared. I was upset and annoyed. The front desk staff was extremely apologetic and handled this sensitive matter expeditiously and it was resolved!! They were booked but they took the time to ensure that my needs were met during my impromptu... More 

Was this review helpful? Yes
Jerran L, General Manager at Comfort Inn Philadelphia Airport, responded to this review

Dear Valued Guest: Thank you very much for posting your comments here on Trip Advisor; we sincerely appreciate the opportunity to know what we need to correct and what we are doing right. WOW! I am amazed at your comments and very very proud of our staff; we all work very hard to ensure that our guests are well taken... More 

Essington, Pennsylvania
Senior Reviewer
8 reviews 8 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 16, 2012

I had to stay at the Comfort Inn during the storm since my power had went out, the staff was very polite and kind, they went above and beyond to make our stay nice. The rooms are a bit dated, but you could overlook that since the staff was great. If I ever need to stay somewhere at the last... More 

Was this review helpful? Yes
Jerran L, General Manager at Comfort Inn Philadelphia Airport, responded to this review

Dear Valued Guest: Thank you very much for posting your comments here on Trip Advisor, and for staying at our Comfort Inn; we sincerely appreciate the opportunity to know what we are doing right and what we need to correct. Your comments made me extremely proud of our staff and the hard work that they put in to make each... More 

Philadelphia, Pennsylvania
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 15, 2012

The hotel staff was great! Very friendly and accommodating to my needs! They made me feel right at home and actually turned the bad day that I was having into the highlight of my week! Complementary airport shuttle, hot breakfast, and clean room! They even offered a ride in their shuttle and recommended a place to eat before I even... More 

Was this review helpful? Yes
Jerran L, General Manager at Comfort Inn Philadelphia Airport, responded to this review

Dear Valued Guest: Thank you very much for posting your comments here on Trip Advisor; it is a tremendous "tool" for us so that we know what we are doing right and what needs to be corrected. On behalf of our staff, I am so happy that you had a really positive experience at our Comfort Inn! I am very... More 

1 review
4 of 5 stars Reviewed November 14, 2012

Staff was fantastic and accommodating the first time o stayed which was four days. A few days later due to work I had another stay, the staff was decent Juliette was great, other than that they seemed stressed and over worked. I will stay there again of the need arises

Was this review helpful? Yes
Jerran L, General Manager at Comfort Inn Philadelphia Airport, responded to this review

Dear Valued Guest: Thank you very much for posting your comments here on Trip Advisor; we sincerely appreciate the opportunity to know what we are doing right and what we need to correct. I am happy that you enjoyed your visit with us! Our staff works very very hard to ensure that each and every guest is taken care of.... More 

1 review
1 of 5 stars Reviewed November 12, 2012

This is the first time I have done a review which says a lot about how bad this is. I travel a lot and stay at many hotels and hands down this was the worst. The staff was rude. The room was filthy. Stains on bedspread. Bathroom filthy (wouldn't even take a shower in it). Didn't do wake up call... More 

Was this review helpful? Yes
Jerran L, General Manager at Comfort Inn Philadelphia Airport, responded to this review

Dear Valued Guest: Thank you for posting your comments here on Trip Advisor. I am very distressed that you did not enjoy your visit with us. Without having all of the details surrounding your visit with us, please accept my sincere apologies for the incconveniences you experienced. Our hotel will be undergoing renovations in the next few weeks; we will... More 

2 reviews
5 of 5 stars Reviewed November 12, 2012 via mobile

Best hotel in the area from the clerks to the management they made my stay extremely enjoyable. I definitely suggest all readers to check out this hotel. All employees are extremely kind. Thanks I will definitely stay again and will have all my friends stay as well. Keep up the great Job.

Was this review helpful? Yes
Jerran L, General Manager at Comfort Inn Philadelphia Airport, responded to this review

Dear Valued Guest: Thank you very much for posting your comments here on Trip Advisor; we always like to know what we're doing right and what we are doing wrong so that we can correct these issues. I was very happy to read that you had an enjoyable stay with us! Our staff works very hard to make our guests... More 

Contributor
13 reviews 13 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 6, 2012 via mobile

We recently stayed at Comfort Inn in Essington Pa. We have stayed here before and will definitely stay again. Yes, it is old BUT our room was always clean and comfortable, breakfast is good and all of the staff is always very congenial and helpful. This time was no exception. We would like to acknowledge Juliette at the front desk... More 

Was this review helpful? Yes
Jerran L, General Manager at Comfort Inn Philadelphia Airport, responded to this review

Dear Valued Guest: Thank you very much for posting your comments here on Trip Advisor, and for your loyalty to our Comfort Inn. We appreciate it when our guests tell us what we are doing right and what needs to be corrected. I am very proud of our staff - they do a wonderful job and their efforts are above... More 

Philadelphia
Top Contributor
185 reviews 185 reviews
28 hotel reviews
68 helpful votes 68 helpful votes
2 of 5 stars Reviewed November 4, 2012

This hotel states they will pick you up from the airport within 20 minutes. We were standing out in the cold for 30 minutes because the driver was unplugging toilets. There were only two employees in the hotel at the time which does not seem enough to cover such issues. In addition to the room being less than desirable, I... More 

Was this review helpful? Yes
Jerran L, General Manager at Comfort Inn Philadelphia Airport, responded to this review

Dear Valued Guest: Thank you for posting your comments here on Trip Advisor. I am very sorry that you did not have an enjoyable visit with us. Our hotel will be undergoing renovations beginning some time this month, or in early December; perhaps you would give us a second chance to prove ourselves to you by visting with us again... More 

Texas
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 28, 2012

I do my research for all my road trip night stays, Sometimes its a gamble when the rates are low and location is close to an airport and IH HWY. I feel great I picked this Comfort Inn, with all the choices we had. We checked in early evening so lobby was busy, but thats expected near Philadelphia PA International... More 

Was this review helpful? Yes
Jerran L, General Manager at Comfort Inn Philadelphia Airport, responded to this review

Dear Valued Guest: Thank you very much for posting such nice commnents on our hotel here on Trip Advisor, and for staying with us recently. I am passing your comments along to our staff members so that they will know what a great job they are doing! Our Comfort Inn will be undergoing renovations - beginning in the next couple... More 

Pompano Beach, Florida
Top Contributor
50 reviews 50 reviews
18 hotel reviews
76 helpful votes 76 helpful votes
3 of 5 stars Reviewed October 28, 2012

i normally don't review 'chain' hotels...since they do what they are supposed to do, offer consistency rather than the complete unknown. therein lies the strength of the 'franchise' concept. in this case however, two exceptional things hap- pened...one, after i checked-in, which was not so good...and another...action by managment to rectify things, and make it right. i was visiting philadelphia... More 

Was this review helpful? Yes
Jerran L, General Manager at Comfort Inn Philadelphia Airport, responded to this review

Dear Valued Guest: Thank you very much for your kind words here on Trip Advisor. These postings assist us in correcting what's wrong and knowing what we did right! I am very proud to have the staff that I have here; they do a wonderful job and are always courteous and professional, and will do their best to satisfy each... More 

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