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Holiday Inn Express Philadelphia Airport

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101 Taylor Avenue, Essington, PA 19029 (Formerly The Waterfront Inn Lago)
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Holiday Inn Express Philadelphia Airport
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129 Reviews from our TripAdvisor Community

Traveler rating
    34
    42
    30
    13
    10
See reviews for
21
23
8
59
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Holiday Inn Express Philadelphia Airport
See the most recent reviews
New Hampshire
Senior Contributor
49 reviews 49 reviews
12 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed March 24, 2013

Stayed here for the NCAA basketball tournament this weekend. Location was very close to the arena. Easy on/off of I-95 as well. Being near the airport I was worried about plane noise but it was not an issue at all. Staff was very friendly upon check in. Room was great as seems the norm for most HIE locations. Nice and... More 

Was this review helpful? Yes
W B, General Manager at Holiday Inn Express Philadelphia Airport, responded to this review

On behalf of the entire staff here at the hotel thanks for publishing your comments regarding your recent stay with us! As a sports fan myself, I can only assume that it was a lot of fun to travel down and get to see the NCAA Basketball games. I will make sure the staff sees your comments and you are... More 

Idaho Falls, Idaho
Top Contributor
124 reviews 124 reviews
46 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed March 21, 2013

Coming in from the south, this seemed like it would be pretty out-of-the-way, but the shuttle driver(s) made sure it was only a ten-minute trip for my coworker and me. Nice view off the back deck. Guest Laundry smelled a bit musty, but the machines were clean. The breakfast lady is a hoot - even if the breakfast was the... More 

Was this review helpful? Yes
W B, General Manager at Holiday Inn Express Philadelphia Airport, responded to this review

Thank you for taking the time to post your review regarding your stay at our hotel. Feedback such as what you provided is essential for our team to improve and or to motivate us to excel. I am glad to hear that the van driver took care of you and I’ll be sure to tell Judy, our breakfast room attendant,... More 

Las Vegas, Nevada
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 20, 2013

I picked this location due to its location to Philadelphia Airport and the Harrah's Chester Casino. I was a bit concerned it might be too close to the runway but the noise level was very minimal. Plenty of parking and ease of highway 95 access. I will stay again.

Was this review helpful? Yes
W B, General Manager at Holiday Inn Express Philadelphia Airport, responded to this review

Thank you for taking the time to post your review regarding your stay at our hotel. Feedback such as what you provided is essential for our team to improve and or to motivate us to excel. Hope to have you as our guest again! More 

Virginia
Contributor
14 reviews 14 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed March 10, 2013

Stayed on a weekend trip. Booked with third party and reservation didn't make it, but check in (Anthony) took care of this with no problem. Room was spacious and clean with a view of the river, bed was VERY comfortable, and hot breakfast in the morning. James kept everything full and tables clean at breakfast. This is a great place... More 

Was this review helpful? Yes
W B, General Manager at Holiday Inn Express Philadelphia Airport, responded to this review

Thank you for taking the time to write a review, we greatly appreciate it. Also thank you for mentioning Anthony & James. I gave each of them a copy of your review and placed a copy in their personnel file. I'm sure you didn't know but when any of our employees are mentioned by name in a review that goes... More 

Philadelphia, Pennsylvania
2 reviews
5 of 5 stars Reviewed March 7, 2013

I stayed here before and after my wedding, the staff was excellent and they were all incredibly friendly and helpful. Our room was AMAZING and had awesome views of the river. My family flew in from AZ and had never had such an awesome time in a hotel before. The patio that sits right on the river is a great... More 

Was this review helpful? Yes
W B, General Manager at Holiday Inn Express Philadelphia Airport, responded to this review

Thank you so much for the nice compliments regarding your stay. I have posted your comments so all of the staff can read your comments. They really do work hard and have the best interest of the guest foremost in their actions and it is really nice when we receive the positive feedback from guests such as yourselves. My you... More 

Philadelphia, PA
Senior Contributor
44 reviews 44 reviews
21 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed February 27, 2013

Clean and updated rooms. Quick and friendly check in and check out. Outstanding value in comparison with other Phila. airport hotels. Book online for best rates. Thumbs up for 24 hour reliable airport shuttle service. The shuttle goes to the airport every half hour.

Was this review helpful? Yes
W B, General Manager at Holiday Inn Express Philadelphia Airport, responded to this review

Thank you for taking the time to post a comment in regard to your stay at our hotel. Your comments have been posted on our Employee Bulletin board and I made extra copies copies and gave them to our van drivers who were very appreciative of reading your post. Thanks again & I hope we can be of service to... More 

Green Bay, Wisconsin
Contributor
11 reviews 11 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 22, 2013

Comfortable, clean and quite. Everything that you’d expect from the average Holiday Inn Express. Halls are a bit dark and dreary but room was nice. Great place to stay if you’re just looking for rest and relaxation before a flight. Didn’t have a chance to use pool or workout facilities. Airport shuttle runs every ½ hour. Nice restaurant right next... More 

Was this review helpful? Yes
W B, General Manager at Holiday Inn Express Philadelphia Airport, responded to this review

Thanks for taking the time out of your schedule to post your comments on TripAdvisor. Your comments have been posted on our Employee Bulletin board and will be shared in our monthly Owners meeting. Your feedback as well as others is extremely important to us as it shows us what we are doing right and where we can approve. Thanks... More 

Charleston, West Virginia
Senior Contributor
32 reviews 32 reviews
15 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed February 14, 2013 via mobile

Stayed here a few weeks ago for 6 nights and all was well. Stayed again 2 weeks later and the room was great. Had some issues with one staff member who apparently doesn't know how to make a reservation. Fortunately the co-workers were able to handle the situation. My fellow co-workers and I stay at Holiday Inns about 150 nights... More 

Was this review helpful? Yes
W B, General Manager at Holiday Inn Express Philadelphia Airport, responded to this review

Thank you for your valued input and I was happy to see where your situation was handled to your situation. Also, we are constantly training our staff and we will be addressing your suggestion to find tune our reservation training. Thanks again and we hope to be of service to you in the future. More 

Houston, Texas, USA
Top Contributor
155 reviews 155 reviews
89 hotel reviews
110 helpful votes 110 helpful votes
4 of 5 stars Reviewed January 30, 2013

Overall, I was very happy with my stay. The hotel is very convenient to PHL and offers 24 hour shuttle service which is a great benefit. The rooms are modest, but clean, and very comfortable. I'll be back.

Was this review helpful? Yes
W B, General Manager at Holiday Inn Express Philadelphia Airport, responded to this review

Thank you for your valued comments regarding your stay with us. Your comments have been posted on our Employee bulletin board for all to see and they will be discussed in our monthly owners meetings. On behalf of the entire staff we thank you for the positive feedback and hope to see you in the future. More 

Washington DC, District of Columbia
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 18, 2013

I arrived in town for a business meeting and wanted to check in early to grab a rest before my long day. It was about 10:30 am. I came in and the young man at the counter greeted me with the nicest smile and warmest greeting. He told me he had a room available and checked me right in. Breakfast... More 

Was this review helpful? Yes 1
W B, General Manager at Holiday Inn Express Philadelphia Airport, responded to this review

Thank you for taking the time to post your review. On behalf of the entire staff we greatly appreciate the kind words and I will make sure that those mentioned in your review get a copy of it. Our staff is the backbone to our succesful operation and they really do want to please everyone they encounter. Again, thank you... More 

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