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Holiday Inn Express Philadelphia Airport

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101 Taylor Avenue, Essington, PA 19029 (Formerly The Waterfront Inn Lago)
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Holiday Inn Express Philadelphia Airport
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Holiday Inn Express Philadelphia Airport
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136 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Holiday Inn Express Philadelphia Airport
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aberdeen, nj
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed April 12, 2015

We were very pleased with our stay on April 3. We used their park and fly package and it worked out great. The motel is very nice. The room was comfortable The hotel offers many breakfast choices including eggs, bacon and pancakes along with all the usual continental breakfast options. The employee at the front desk was very accommodating and... More 

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New York City, New York
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed April 12, 2015

I've been to much better hotels, and would expect much more from a holiday inn. It started bad, when i had to wait in the freezing cold weather of Philly airport for almost 45 min. for the shuttle, when the front desk kept saying "he's on his way" and when he actually arrived, he said it was by chance, and... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Philadelphia Airport, responded to this review

Dear Jonny1971, Thank you for taking the time to write us a review regarding your recent stay. we are also very sorry for the shortcomings, particularly with the unsatisfactory level of service from our front desk staff and that you found our breakfast below par. We take all of the reviews we receive very seriously as they allow us to... More 

Mahwah, New Jersey
Level Contributor
154 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
1 of 5 stars Reviewed April 11, 2015

Whatever you do, under no circumstances should you ever ever use this hotel for long term parking. The procedure to drop your car makes no sense and the counter person was extremely rude. And the return trip waiting for the van to come pick you up took over half hour. completely and totally unacceptable . the last thing you should... More 

Was this review helpful? Yes
S P, General Manager at Holiday Inn Express Philadelphia Airport, responded to this review

Dear LarryH, Thank you for using our service. I apologize for any problems that you encountered and would like to speak with you directly regarding your issues. Please contact me at 610-521-1200. Sincerely, LAKisha GM More 

Charlotte, North Carolina
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed March 24, 2015

I stayed here because I had an overnight layover in philadephia and needed a nearby hotel that offered a shuttle. I chose this hotel because of the brand. Unfortunately, it is connected to a motel (the entire facility used to be a motel & now only half of the facility is a hotel). There were some loud folks in the... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Philadelphia Airport, responded to this review

Dear Tjsills, Thank you for taking the time to review our property. I am pleased to note that you liked the room and staff at the hotel. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations. It seems that we were... More 

Brookline, Massachusetts
Level Contributor
44 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 stars Reviewed March 22, 2015

I stayed one night in this hotel last week when my flight was canceled, and JetBlue gave us vouchers for this hotel. After making a call, the hotel's shuttle quickly transported us to the hotel. Despite arriving well after midnight, the front desk staff cheerfully got me checked in and orientated to the hotel. The room was good, very comfortable... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Philadelphia Airport, responded to this review

Dear jbp19, Thank you for your recent stay with us and for reviewing our property. We are so pleased to know that you enjoyed your stay and that you found your room and amenities up to your par. We also appreciate the positive feedback on the services received from our staff. It is always motivating on our end to receive... More 

Milton, De
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed March 21, 2015

This is a great, convenient place to stay for any trip. My friends and I used this hotel a couple times for a trip out west to the Grand Canyon, and once for a trip to St. John. Recently I stayed here with my mother before our week-long Bahama vacation. The rooms are clean, the staff is friendly, and the... More 

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S P, General Manager at Holiday Inn Express Philadelphia Airport, responded to this review

Dear Jen E, Thank you for choosing the Holiday Inn Express Philadelphia Airport and taking the time to share your honest experiences. We hope to see you the next time you are flying out of Philadelphia Airport and need a convenient place to park with an efficient airport shuttle service. Sincerely, LAKisha GM More 

Germany
Level Contributor
35 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed March 16, 2015

We stayed here for one night. pro: - complimentary airport shuttle (Note: you have to call them to be picked up!) - fast wifi - bellman very very friendly (never experienced this before with a HIX) - tasty brownies - nice welcome are with sofas and a fireplace con: - dirty carpets - "strange" other guests - moldy windows (not... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Philadelphia Airport, responded to this review

Dear DEMatthias, Thank you for leaving a review, highlighting not only the bad but also the good points of your stay. We just want to assure you that our hotel is very proud of its level of service, cleanliness and quality of its product. We are sorry our hotel did not live up to your expectations and regret that your... More 

San Juan, Puerto Rico
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
1 of 5 stars Reviewed March 5, 2015

I had originally made a reservation for 4 rooms during Feb 2015which I cancelled in September 2014. I received the cancellation confirmation email from booking.com and on February 2 I was charged for 4 rooms (a total of $800 usd) for a reservation that had been cancelled for months. After endless calls and emails booking.com insisted it was not their... More 

Was this review helpful? Yes 1
S P, Manager at Holiday Inn Express Philadelphia Airport, responded to this review

Dear Drechani, I apologize that you are having trouble disputing your reservation with Booking.com. I can not overturn their decision regarding your reservation but I can work along with you, as I have in the past, to help rectify the situation. If you would like to speak about this issue further, please contact me directly at 610-521-1200. Sincerely, LAKisha GM More 

Richmond, Virginia
Level Contributor
74 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 126 helpful votes
4 of 5 stars Reviewed March 3, 2015

We stayed for one night on Sunday, March 1, after getting snowed in at the Philadelphia airport. The hotel staff we encountered had great attitudes and were very helpful, despite having to deal with a hotel full of unhappy travelers who were also stuck due to weather. Tori at the front desk was great. The location backs up to the... More 

Was this review helpful? Yes
S P, Manager at Holiday Inn Express Philadelphia Airport, responded to this review

Dear KenS9, Thank you for choosing the Holiday Inn Express Philadelphia Airport while you were snow in the area. I am glad my staff was able to make you feel welcome and comfortable during a very stressful and tiring situation. I hope to see you again when your travels bring you to the area. Sincerely, LAKisha GM More 

Albany, New York
1 review
4 of 5 stars Reviewed February 26, 2015

I recently had the occasion to overnight at this hotel when my flight was cancelled due to weather. Hundreds of flights had been cancelled and the hotels in the area were swamped with tired, cranky travelers. Holiday inn Express was no different-- after the airport shuttle deposited its latest round of passengers, the front desk was deluged yet again with... More 

Was this review helpful? Yes
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