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Holiday Inn Express Philadelphia Airport

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101 Taylor Avenue, Essington, PA 19029 (Formerly The Waterfront Inn Lago)
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Holiday Inn Express Philadelphia Airport
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139 Reviews from our TripAdvisor Community

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Traveler rating
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    44
    34
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    12
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
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  • All months
    (139)
  • Mar-May only
    (33)
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There are newer reviews for Holiday Inn Express Philadelphia Airport
See the most recent reviews
CA
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed May 27, 2015

Having just had a fabulous experience at a Holiday Inn in upstate PA, and knowing we'd get Priority Club points to choose another Holiday Inn brand, we opted for the Philadelphia airport location. After all, we had an early AM flight. We'd been previously told the chain was upgrading all their hotels and our upstate experience seemed to confirm that.... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Philadelphia Airport, responded to this review

Dear armhumber, Thank you for being an IHG Rewards Club member and leaving a review of your stay. It's nice to hear that you liked our clean room and comfortable bed. We work diligently to ensure our facilities are well maintained and we try our hardest to provide not just good value, but comfortable, clean and friendly accommodations. It seems... More 

Orlando
Level Contributor
196 reviews
116 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
1 of 5 stars Reviewed May 24, 2015

A "1"is too good. This is the worst hotel I have stayed in. First, my room was dirty. The kind of dirt that comes from being ground in. The hotel is off the beaten path and in a weird location. Parking is horrid. Hotel is right next door to a huge night club that plays loud music until all hours.... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Philadelphia Airport, responded to this review

Dear Floridagator, Thank you so much for sharing your experience with our hotel. We would like to apologize for the inconvenience that you have encountered with your recent stay with us, especially with the overall condition of our hotel. We would like to follow up on this situation that is why we have sent you a private message to obtain... More 

Portland, Oregon
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed April 23, 2015

The hotel was nice, clean and the staff was very nice. The price was very expensive for what it was, but it was a last minute change of meetings locations that put me here, and hotel availability was an issue downtown. It's convenient to get to and from the airport and somewhat convenient to get downtown. I'd stay again if... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Philadelphia Airport, responded to this review

Dear Jason S, Thank you for your recent stay with us, and for writing a review about our property. We strive to accommodate all of our guests and their needs and we are pleased to have the opportunity to do that for you during your visit with us. We truly appreciate your comments regarding our convenient location, cleanliness, and staff... More 

aberdeen, nj
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed April 12, 2015

We were very pleased with our stay on April 3. We used their park and fly package and it worked out great. The motel is very nice. The room was comfortable The hotel offers many breakfast choices including eggs, bacon and pancakes along with all the usual continental breakfast options. The employee at the front desk was very accommodating and... More 

Was this review helpful? Yes
New York City, New York
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed April 12, 2015

I've been to much better hotels, and would expect much more from a holiday inn. It started bad, when i had to wait in the freezing cold weather of Philly airport for almost 45 min. for the shuttle, when the front desk kept saying "he's on his way" and when he actually arrived, he said it was by chance, and... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Philadelphia Airport, responded to this review

Dear Jonny1971, Thank you for taking the time to write us a review regarding your recent stay. we are also very sorry for the shortcomings, particularly with the unsatisfactory level of service from our front desk staff and that you found our breakfast below par. We take all of the reviews we receive very seriously as they allow us to... More 

Mahwah, New Jersey
Level Contributor
158 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
1 of 5 stars Reviewed April 11, 2015

Whatever you do, under no circumstances should you ever ever use this hotel for long term parking. The procedure to drop your car makes no sense and the counter person was extremely rude. And the return trip waiting for the van to come pick you up took over half hour. completely and totally unacceptable . the last thing you should... More 

Was this review helpful? Yes
S P, General Manager at Holiday Inn Express Philadelphia Airport, responded to this review

Dear LarryH, Thank you for using our service. I apologize for any problems that you encountered and would like to speak with you directly regarding your issues. Please contact me at 610-521-1200. Sincerely, LAKisha GM More 

Charlotte, North Carolina
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed March 24, 2015

I stayed here because I had an overnight layover in philadephia and needed a nearby hotel that offered a shuttle. I chose this hotel because of the brand. Unfortunately, it is connected to a motel (the entire facility used to be a motel & now only half of the facility is a hotel). There were some loud folks in the... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Philadelphia Airport, responded to this review

Dear Tjsills, Thank you for taking the time to review our property. I am pleased to note that you liked the room and staff at the hotel. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations. It seems that we were... More 

Brookline, Massachusetts
Level Contributor
44 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
3 of 5 stars Reviewed March 22, 2015

I stayed one night in this hotel last week when my flight was canceled, and JetBlue gave us vouchers for this hotel. After making a call, the hotel's shuttle quickly transported us to the hotel. Despite arriving well after midnight, the front desk staff cheerfully got me checked in and orientated to the hotel. The room was good, very comfortable... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Philadelphia Airport, responded to this review

Dear jbp19, Thank you for your recent stay with us and for reviewing our property. We are so pleased to know that you enjoyed your stay and that you found your room and amenities up to your par. We also appreciate the positive feedback on the services received from our staff. It is always motivating on our end to receive... More 

Milton, De
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed March 21, 2015

This is a great, convenient place to stay for any trip. My friends and I used this hotel a couple times for a trip out west to the Grand Canyon, and once for a trip to St. John. Recently I stayed here with my mother before our week-long Bahama vacation. The rooms are clean, the staff is friendly, and the... More 

Was this review helpful? Yes
S P, General Manager at Holiday Inn Express Philadelphia Airport, responded to this review

Dear Jen E, Thank you for choosing the Holiday Inn Express Philadelphia Airport and taking the time to share your honest experiences. We hope to see you the next time you are flying out of Philadelphia Airport and need a convenient place to park with an efficient airport shuttle service. Sincerely, LAKisha GM More 

Germany
Level Contributor
39 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed March 16, 2015

We stayed here for one night. pro: - complimentary airport shuttle (Note: you have to call them to be picked up!) - fast wifi - bellman very very friendly (never experienced this before with a HIX) - tasty brownies - nice welcome are with sofas and a fireplace con: - dirty carpets - "strange" other guests - moldy windows (not... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Philadelphia Airport, responded to this review

Dear DEMatthias, Thank you for leaving a review, highlighting not only the bad but also the good points of your stay. We just want to assure you that our hotel is very proud of its level of service, cleanliness and quality of its product. We are sorry our hotel did not live up to your expectations and regret that your... More 

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