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Holiday Inn Express Philadelphia Airport

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101 Taylor Avenue, Essington, PA 19029 (Formerly The Waterfront Inn Lago)
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1 room 1 guest
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Holiday Inn Express Philadelphia Airport
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139 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Wilmington dDelaware, USA
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 1 week ago

On August 14, my wife and I had an early morning flight and arrived at the Holiday Inn Express in sufficient time. After a considerable wait, the van arrived and it was a small van holding 5 people. There were seven of us. They took the hotel guests and left us stranded. We would have missed our plane had it... More 

Was this review helpful? Yes
S P, Front Office Manager at Holiday Inn Express Philadelphia Airport, responded to this review

Dear travelerbob2000, thank you for your business and I am sorry to hear that you did not have a good experience with your parking. However, when using our extended parking you should arrive 15 minutes before the shuttle that you would like to take as our shuttles are 24 hours and the leave every half hour on the hour and... More 

Wells, Maine
Level Contributor
96 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
2 of 5 stars Reviewed 3 weeks ago

After missing a connection in Philly we ended up here. The property is pretty warn out, but I was surprised that the room had actually held up better than the rest of the place. The service was indifferent and there wasn't much in the area to keep us busy while we hung around. Next time I'll look a little harder... More 

Was this review helpful? Yes
S P, Front Office Manager at Holiday Inn Express Philadelphia Airport, responded to this review

Dear Taralaf Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our appearance and services. When you visit the area in the future, remember we are only 15 minutes from center city Philadelphia and there... More 

Goodyear, Arizona
Level Contributor
105 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I've stayed it this property a few times over the years. It gets more worn out every time. The effort is being made to update as evident by the "wet paint" signers onto he doors of the third floor. I reserved a King leisure room and was giving a king standard room. I don't know what the difference is. The... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Philadelphia Airport, responded to this review

Dear Bob M, Thank you for taking the time to write a review of our hotel. I am glad to hear about your good experience with our hotel staff and shuttle service. On the other hand, I deeply apologize if some aspects of our room accommodations may have caused you inconvenience. Rest assured that your comments will be kept in... More 

Drummondville, Canada
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Had a small refrigerator Microwave Breakfast included 124$ for one night Humide in the room. Clean bathroom. Family of 5 accepted, but one slept on the floor with pillows. Worth going to...for a quick stop.

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Hamilton, Ontario
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed July 1, 2015

Stayed there with a friend after the Rush show in Philadelphia. Hotel seems to be a bit dated in architecture, cinder blocks in the stairwell. The elevator seems a wee bit, "interesting." That's how I got to know the stairs so well. Decent rooms, they were a nice size and offered the usual microwave, fridge, coffee maker, etc.. The views... More 

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Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed June 22, 2015

I stayed one night to fly out of PHL first thing Monday. A number of hotels near the airport had similar prices and amenities. Holiday Inn Express hotels are usually a safe bet for a short stay. Upon check in the clerk was very friendly and quickly got us our keys. The hotel was very dated. The rugs where worn... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Philadelphia Airport, responded to this review

Dear BuffettFanFrank, Thank you very much for taking the time to share your comments online. We always strive to provide world class accommodations and outstanding guest experiences and we appreciate your positive feedback on the friendly and quick service received from the front desk. However, we apologize your stay was not as comfortable as it could have been due to... More 

1 review
1 of 5 stars Reviewed June 17, 2015

We called their central reservation and booked for 2 nights. However, few days later I received a message on my phone saying they're having problems with getting an approval from my card. I checked my bank account before I returned their call and I have at least 8 erroneous charges totaling to $843.66 and not one of the single charge... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Philadelphia Airport, responded to this review

Dear Raquel V, Thank you for bringing your concern to our attention. I’m very sorry to hear about your experience on your recent stay. We would like to follow up with you. We have sent you a private message in an effort to obtain more information. I look forward to hearing back from you very soon. Sincerely, Connie D Case... More 

Winston Salem, North Carolina
Level Contributor
192 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
3 of 5 stars Reviewed June 13, 2015

Room need to be updated but they were clean. Cory the front desk greeter was super. So friendly happy and helpful. The breakfast was good for a hotel. Gave this a 3 due to the old appearance of the hotel Ok for an overnight stay. Need more words to post.

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IHGCare, Guest Relations Manager at Holiday Inn Express Philadelphia Airport, responded to this review

Dear Cratsley, Thank you for your feedback and for staying with us. We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. We always strive to provide great service and comfortable accommodations to all of our guests, and it is nice to read that your were satisfied with the services received from our... More 

Houston, Texas
Level Contributor
37 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed June 12, 2015

The staff was super friendly. The breakfast area was clean and constantly being filled. The only thing was the door to our room was bent like the floor wasn't level. At the top it touched the frame bit at the bottom there was a big gap. It sort of left a sense of insecurity. The elevator was a little creepy.... More 

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Bloomington, Illinois
Level Contributor
53 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed June 2, 2015

What a weird location, this is in a residential area... Then tada it's a hotel! It was clean and a place to sleep so no issues. Just don't expect the belagio. Not a great area for dining and entertainment, but our group did manage to find some good food relatively close at romanos, then Erin pub

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Philadelphia Airport, responded to this review

Dear russd32, Thank you for your stay and leaving us a review. We strive to provide the best possible experience and it is great to read from our guests on how we are doing and how we can better meet their needs. Thank you for sharing your thoughts and we hope that you would consider us again on your next... More 

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