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All 35 Erie hotels

The Avalon Hotel and Conference Center

2.5 of 5 Hotel   |   16 West 10th Street, Erie, PA 16501 (Formerly Hotel Pure Avalon)
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The Avalon Hotel and Conference Center
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38%
Ranked #28 of 35 hotels in Erie
A recent review
4 of 5 stars reviewed 4 days ago
loyalist Belleville, Canada
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224 people have reviewed this hotel

Traveler rating
    52
    33
    31
    37
    71
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (60)
Date | Rating
  • English first
  • Any
English first
Pittsburgh, Pennsylvania
Contributor
15 reviews 15 reviews
13 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

We stayed here for a quick night in June. We got a room on the 1st floor near the lobby since the hotel was sold out and we arrived very late. Lobby smelled like sewage, fountain had a dead bird on the bottom basin, the only pro was the bed which was very comfortable but the smell in the room... More

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Yuma, Arizona
2 reviews
2 of 5 stars Reviewed 3 days ago NEW

Stayed at the hotel several times over the past 15-20 years, and although those staying at this hotel receive a complimentary rate, if a relative is in Hamot Med. Ctr., the accommodations could have been improved over time. There's no excuse for years of dingy hallways, a dank & dark parking garage (with standing water in the handicapped area, and... More

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Belleville, Canada
Contributor
15 reviews 15 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

After reading the reviews for the Avolon, I almost cancelled our room, but am very glad I didn't. I asked for a renovated King Superior, recieved it, and our room was very good - not a thing to complain about - staff actually brough us a fridge that was not listed as being in room. Anyway, as long as you... More

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Erica R, Director of Sales at The Avalon Hotel and Conference Center, responded to this review

Thank you very much for your kind words! We have undergone some renovations, but have not completed all of our guest rooms. We are glad that you enjoyed staying in one of our Superior guest rooms that have been remodeled. We strive to give our guests the attention they need and quality of service that is superior to any other.... More

Annville
1 review
1 of 5 stars Reviewed 5 days ago NEW via mobile

Worst place I have ever stayed! Our room NEVER got cleaned AND NEVER got new towels during our stay! Rooms look like they have never been updated since it was built. But it was pretty awesome to walk up to our room an see our number was written on masking tape then stuck on the door!

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Erica R, Director of Sales at The Avalon Hotel and Conference Center, responded to this review

Thank you for providing us with your honest feedback , we take all of our guests comments seriously and use them as a tool to work on the areas that need improvement. I wish I would have known that you did not receive Housekeeping service so we could have handled the issue directly. This is not our standards and we... More

Fenelton, Pennsylvania
1 review
5 of 5 stars Reviewed 1 week ago NEW

Enjoyed our stay with The Avalon Hotel in Erie. The service was OUTSTANDING! The hotel manager completely went out of his way to make our stay comfortable. The entire hotel staff was friendly and accommodating. Sure, the hotel could use some upgrades but with such AWESOME service it makes it a lot easier to look past the small stuff. Location... More

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Erica R, Director of Sales at The Avalon Hotel and Conference Center, responded to this review

Thank you so much for your positive feedback, we strive to provide the highest level of customer service! We are glad that you enjoyed your stay and hope you return soon to see our hometown Erie Otters or Erie Sea wolves play! More

Mount Pleasant
2 reviews
3 of 5 stars Reviewed 1 week ago

This was my first visit to Erie and I wanted to stay downtown, preferably close to the baseball stadium. For this purpose, the Avalon was perfect. It is only two blocks from Jerry Uht park and a safe walk after dark. It is also within reasonable walking distance of the lakefront (and there are free trolley buses if you don't... More

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Erica R, Director of Sales at The Avalon Hotel and Conference Center, responded to this review

Dear Phillip, We are delighted to hear that you enjoyed your stay. Being in the heart of downtown Erie makes it convenient for our guests to have access to several local restaurant, theaters and the newly renovated Erie Insurance Arena. We appreciate your positive e feedback and hope that you will stay with us again in the future! More

Lancaster, Pennsylvania
2 reviews
5 of 5 stars Reviewed 1 week ago

We stayed here for the Roar on the Shore Bike Rally. Its not a 5 star hotel, but I thought it was very nice. The beds were amazing, I slept like a baby! The most important thing to me is how I'm treated by the staff. I was extremely pleased with the service I received. I think the girl at... More

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Erica R, Director of Sales at The Avalon Hotel and Conference Center, responded to this review

Thank you for staying at the Avalon and your continued support is appreciated. We understand that there are some areas that need improvement and we are currently working on some new ideas. We are pleased to hear that our front desk agents provided you with great customer service which is something we strive to provide and is expected from all... More

Contributor
11 reviews 11 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 1 week ago

We stayed at the Avalon this past weekend for Roar on the Shore with several couples from out of town. Every year the Avalon gets dirtier and more expensive. I cannot believe that no improvements are ever made. I know that the hotel is older but it could still be clean. Wall paper peeling off walls, the 6 person weight... More

Was this review helpful? Yes 1
Erica R, Director of Sales at The Avalon Hotel and Conference Center, responded to this review

Thank you for taking the time to share your thoughts and we deeply apologize for the inconsistency with the housekeeping staff, it is unfortunate that you have experienced poor quality service with our guest room cleanliness. This matter will be handled internally and we will look into new training procedures on properly inspecting the guest rooms to ensure every guest's... More

Reviewer
4 reviews 4 reviews
2 of 5 stars Reviewed 1 week ago

We stay at the Avalon every year for Roar on the Shore. The only reason we keep going back is because of location. Every year we go it gets more expensive and more dirtier. They dont like to give out towls for some reason. I asked the maid to clean our room and for some clean towls, I got one... More

Was this review helpful? Yes 1
Erica R, Director of Sales at The Avalon Hotel and Conference Center, responded to this review

Thank you very much for your continued supports, we sincerely appreciate your business year after year. We would also like to apologize for our housekeeping staff, we wish we could have solved this issue directly if we knew that you did not receive proper service. We strive to accommodate our guests to the best of our ability and we would... More

Sewickley, Pennsylvania
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We stayed for the Erie Bikefest and the Roar on the Shore. The staff was so accommodating , especially Norma at the front desk. It is an older hotel, needs some updating, but perfect for our needs. Nice continental breakfast including waffles ! Clean rooms, a little TLC needed in bathroom, but overall good. Loved the underground parking facility.

Was this review helpful? Yes
Erica R, Director of Sales at The Avalon Hotel and Conference Center, responded to this review

Thank you so much for your feedback , we are glad that you stayed in the heart of downtown Erie to enjoy Roar on the Shore. We look forward to this fun-filled weekend every year! We have not yet completed full renovations of the hotel but are looking into further avenues in the future. Norma has been with the hotel... More

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Additional Information about The Avalon Hotel and Conference Center

Address: 16 West 10th Street, Erie, PA 16501 (Formerly Hotel Pure Avalon)
Location: United States > Pennsylvania > Erie
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — The Avalon Hotel and Conference Center 2.5*
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Also Known As:
The Avalon Hotel Erie
Avalon Hotel Erie

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Class
Official Description (provided by the hotel)
The Avalon Hotel is, without exception, a luxurious conference quality hotel. Located in the heart of downtown Erie, our exquisite ballrooms & smaller private rooms will accommodate 20 to 1000 for showers, concerts, receptions, conventions, meetings & much more! Whether you are looking for a modern traditional wedding, daily meetings with custom menus or overnight accommodations the Avalon is the place to be. ... more   less 
Number of rooms
192

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