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All 35 Erie hotels

The Avalon Hotel and Conference Center

2.5 of 5 Hotel   |   16 West 10th Street, Erie, PA 16501 (Formerly Hotel Pure Avalon)
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The Avalon Hotel and Conference Center
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36%
Ranked #28 of 35 hotels in Erie
A recent review
4 of 5 stars reviewed 1 week ago
MattyDavis
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250 people have reviewed this hotel

Traveler rating
    53
    37
    37
    42
    81
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62
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (69)
Date | Rating
  • English first
  • Any
English first
1 review
1 of 5 stars Reviewed 2 days ago NEW

Customer Disservice - This hotel isn't satisfied until you aren't satisfied!!! As a business traveler I spend several weeks a month on the road. I have never experience such an inept customer service staff. I had a reservation and had already paid, this did not prevent the hotel from taking over 45 minutes to check me in. A woman names... More

Was this review helpful? Yes
Clintonville, Pennsylvania, United States
1 review
2 of 5 stars Reviewed 4 days ago NEW

The elevators are your first poor impression of this hotel. They look like they are about to fall apart. The rooms are not any better with holes in the walls and clearly not cleaned (found socks in my closet). My co-worker stayed in a different room and didn't even have a lock on her door. The continental breakfast is close... More

Was this review helpful? Yes 1
Erica R, Director of Sales at The Avalon Hotel and Conference Center, responded to this review

Thank you for taking the time to express your thoughts Elizabeth. I apologize for your stay not being enjoyable. Our downtown area is full of night life and tends to get a little loud on the weekends. We are currently looking into adding some more options to our continental breakfast to better serve our guests. We hope that you will... More

Laramie, Wyoming, United States
2 reviews
1 of 5 stars Reviewed 6 days ago NEW

The lobby is the only good thing about this hotel. The wallpaper in our room was falling off the walls, multiple lightbulbs were burnt out, the air filter on the AC vent was clogged with dust and the slats on the vent were falling off. The wifi didn't work; we were only able to connect for about five minutes all... More

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Erica R, Director of Sales at The Avalon Hotel and Conference Center, responded to this review

Thank you for your feedback Jeremy. It sounds as though you were in one of our deluxe rooms that have not been renovated. I would love for you to give us a second try in one of our Superior renovated rooms, please call me directly and I can set aside a great rate for you. Thank you- 814-459-2220 Ext 452 More

1 review
4 of 5 stars Reviewed 1 week ago via mobile

I stayed at the Avalon for a wedding,the hotel is very outdated,but the friendliness of the staff makes up for it,the wedding was beautiful and staff were very acomadating, my server I believe his name was Melvin excellent job,and very polite and friendly,there was a lady there name Selina if I remember,she noticed my mother was on a walker while... More

Was this review helpful? Yes
Erica R, Director of Sales at The Avalon Hotel and Conference Center, responded to this review

Dear Matty! Thank your for kind words. We hope you enjoyed the wedding reception in our Presque Isle Ballroom. Salina is our Banquet Manager and works hand in hand with myself so that makes me very happy to hear that she was providing great service to you! Our banquet staff works hard to extend that extra step in creating a... More

Tionesta, Pennsylvania
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Check in was as some said, many in line at 3:00 (they do not allow early check in), but then did not have rooms ready for many checking in. Luckily ours was ready. It was a scary moment wondering if we would have a room to shower and change in time to go to a show we had tickets for.... More

Was this review helpful? Yes 1
Erica R, Director of Sales at The Avalon Hotel and Conference Center, responded to this review

Dear Lynette Thank your for taking the time to write a review, we appreciated your feedback. Our normal check-in time is at 3pm. We are unable to guarantee early check-in due to our occupancy forecast. We had a full house the previous night and our housekeeping staff needs that time to clean all 187 guest rooms. By all means necessary,... More

Greensburg, Pennsylvania
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 1 week ago

Recently spent a night at the Avalon during the celebrate Erie festival. Didn't knock my sock off but it was as bad as some of the review make it out to be. Check-in/Lobby: Lobby entrance is nice and inviting with a fountain and plenty of couches. Check in was very fast as the hotel was at full capacity. Room: Superior... More

Was this review helpful? Yes
Erica R, Director of Sales at The Avalon Hotel and Conference Center, responded to this review

Thank you for choosing the Avalon hotel for you accommodations. It seems as though you came on a busy weekend full of wedding festivities. Our security team had their hands full trying to keep everyone quite. I'm glad to hear that you took advantage of the complimentary parking and breakfast. Downtown can become very hard to find parking which is... More

Pitts, Georgia
1 review
4 of 5 stars Reviewed 1 week ago

Older hotel for sure. The rooms were not to bad considering the age of the hotel. my stay was all in all decent I see folks slamming this place on line and I wonder how perfect there lives must be. Any way staff was helpful breakfast was ok. I did have one small problem with my check in but that... More

Was this review helpful? Yes
Erica R, Director of Sales at The Avalon Hotel and Conference Center, responded to this review

Thank you for taking the time to express your positive feedback. We are glad that you enjoyed your stay and experienced a Superior guest room. These rooms have been remodeled in natural tones. We are a family orientated hotel that offers fair pricing. We are looking into offering a few more breakfast options in the future to accommodate our guest's... More

Griswold, Connecticut
1 review
3 of 5 stars Reviewed 1 week ago

We recently traveled to Erie, PA for a medical emergency and the hospital recommended the Avalon Hotel. When booking the reservation, I spoke with Kathy and told her the circumstances surrounding our visit. We could not have found anyone more pleasant, considerate and customer service oriented than Kathy. Upon our arrival, Kathy remembered our telephone conversation and inquired about my... More

Was this review helpful? Yes
Erica R, Director of Sales at The Avalon Hotel and Conference Center, responded to this review

Thank you for your kind words and we are happy that you stayed with us! Kathy is a model employee and we are glad that she made your stay enjoyable. Our guest rooms are larger than the norm and have recently been renovated. The next time you stay please ask for a YMCA pass so you can enjoy the indoor... More

Erie, Pennsylvania
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Okay, so I won a free room for one night here. I was informed that I still had to pay a 30$ housekeeping fee. Does that sound like FREE to you? Anyways, the parking situation is pretty, dim. Its an underground garage in which I cannot see them fitting guests there and guests if they were holding a wedding, or... More

Was this review helpful? Yes
Erica R, Director of Sales at The Avalon Hotel and Conference Center, responded to this review

Hello Holly, We are glad that you received a gift certificate to stay at the Avalon! I'm somewhat confused about the lighting in the elevators as we have perimeter lighting in both of our elevators. I will look into this right away to make certain there are not any technical issues. We offer all of our guests a continental breakfast... More

1 review
5 of 5 stars Reviewed 1 week ago

I was very concerned after booking because some of the reviews I had read were quite bad. I have no idea what they were taking about. The hotel lobby was very clean and welcoming. A little dated but who cares? The staff was amazing. Very personable and helpful. We stayed in the superior king suite. It was PERFECT! It felt... More

Was this review helpful? Yes
Erica R, Director of Sales at The Avalon Hotel and Conference Center, responded to this review

Thank you for you positive feedback Steven, we are happy to hear that you enjoyed staying with us. Our suites are a top favorite and we are glad that you got the chance to experience what the Avalon has to offer. We hope to add some more breakfast options in the future to further meet our guests needs. It's always... More

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Additional Information about The Avalon Hotel and Conference Center

Address: 16 West 10th Street, Erie, PA 16501 (Formerly Hotel Pure Avalon)
Location: United States > Pennsylvania > Erie
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — The Avalon Hotel and Conference Center 2.5*
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Also Known As:
The Avalon Hotel Erie
Avalon Hotel Erie

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Class
Official Description (provided by the hotel)
The Avalon Hotel is, without exception, a luxurious conference quality hotel. Located in the heart of downtown Erie, our exquisite ballrooms & smaller private rooms will accommodate 20 to 1000 for showers, concerts, receptions, conventions, meetings & much more! Whether you are looking for a modern traditional wedding, daily meetings with custom menus or overnight accommodations the Avalon is the place to be. ... more   less 
Number of rooms
192

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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