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All 35 Erie hotels

The Avalon Hotel and Conference Center

2.5 of 5 Hotel   |   16 West 10th Street, Erie, PA 16501 (Formerly Hotel Pure Avalon)
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The Avalon Hotel and Conference Center
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34%
Ranked #29 of 35 Hotels in Erie
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269 reviews from our community

Traveler rating
    53
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    40
    47
    91
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66
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Moon, Pennsylvania, United States
1 review
1 of 5 stars Reviewed 2 days ago NEW

The hotel room was TERRIBLE!! Most disgusting room that I ever stayed in. And believe me if it was not so late in the night and if there were other rooms available in the area we would have left. Especially with it being over $125.00 for one night. These are the things that were gross: spiders (2) on the walls,... More

Was this review helpful? Yes 1
Indiana
1 review
1 of 5 stars Reviewed 4 days ago NEW

The Avalon promoted and offered a booking to families promising a safe family friendly environment with superb service. Not only was this false advertising, the customer service was appalling and the clientele of the hotel were far from family friendly. Renovated rooms as shown in online photos do not exist. The linens and curtains are stained. The carpets and tubs... More

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Wexford, Pennsylvania
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 1 week ago

Although our room was clean and the bed was comfortable, we were very disappointed in our two night stay in a 7th floor room at the Avalon for the following reasons: - The walls, windows and doors were almost porous to sound: Around 1 am the first night a group of folks had an extended conversation in the hallway and... More

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Erica R, Director of Sales at The Avalon Hotel and Conference Center, responded to this review

Thank your for your feedback Tracy! We do have security on hand to limit the noise, being centrally located in downtown it is heard to deter the outside noise. You stayed in one of our renovated guest rooms and I apologize for your dissatisfaction. I will have to have our maintenance crew take a look at the window seal. We... More

1 review
1 of 5 stars Reviewed 1 week ago via mobile

Worst hotel I've ever stayed at. No AC to get air flow in room. Garage under hotel had no spots we had to find a spot along the street. Smelled like mold. Check out is 11:00 and at 10:30 a cleaning lady knocked on our door like the place was on fire and then entered 3 seconds after knocking WITH... More

Was this review helpful? Yes 1
Erica R, Director of Sales at The Avalon Hotel and Conference Center, responded to this review

Hello Molly, Thank you for taking the time to write your review. I apologize for our housekeeping staff and will have to investigate further into this matter. Our parking is complimentary for all of our hotel guests on a first serve basis. Downtown parking is scarce and this is something that we are happy to offer our guests. I do... More

BRADFORD
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 of 5 stars Reviewed 1 week ago

There was a HUGH noise problem from other guests from 2-4 AM. Hotel security went there twice. When I mentioned it on check out - I was told - oh, there is nothing else we can do, no offers for adjustments. I had to take a nap on the drive home. Breakfast - nothing special. Parking appeared very limited, but... More

Was this review helpful? Yes 1
Erica R, Director of Sales at The Avalon Hotel and Conference Center, responded to this review

Thank your for your feedback Jean! We do have security on hand to limit the noise and try to place our wedding parties in one central location. I assure you that our security went to their rooms several times and asked them to keep the noise down. Our parking garage is complimentary to all of our hotel guests and we... More

Sloan
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

I stayed at this hotel due to it's proximity to the Erie Insurance arena. I was scared because it has terrible reviews. It was not as bad as I expected, but small changes could make it an awesome hotel. The rooms are large, but there are no microwaves or refrigerators in them. The room renovated room was clean, but I... More

Was this review helpful? Yes
Erica R, Director of Sales at The Avalon Hotel and Conference Center, responded to this review

Thank you for your comments, we appreciate your feedback. We do have our hotel partially renovated and hope you have the opportunity to stay with is once again. We are currently ordering new towels of a higher quality since this has been addressed by other guests as well. We do offer complimentary parking in our underground garage for all of... More

Jupiter, Florida
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Unfortunately, my two night hotel stay to attend a local Erie event was awful. This hotel is in such bad shape, I don't recommend even staying if you just need a place to crash at night. We selected this hotel strictly due to location, knowing we would spend very little time in the room but wanted a place to sleep... More

Was this review helpful? Yes 1
Erica R, Director of Sales at The Avalon Hotel and Conference Center, responded to this review

Thank you for your feedback and we apologize for not being able to meet your standards. Our heating/cooling system is climate controlled and is switched into heat mode at the beginning of October. Plates should be cleared at all times during breakfast, We will have to look into providing another staff to accommodate our guests. I hope that you enjoyed... More

Erie, Pennsylvania
Contributor
20 reviews 20 reviews
5 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I attended a family wedding reception here at the Avalon in the last couple weeks. I had only been to the Avalon a couple times before and I remember the place being a dump back then. So I decided to attend this reception with an open mind. Note: this review is of the banquet not of the rooms, I did... More

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Erica R, Director of Sales at The Avalon Hotel and Conference Center, responded to this review

Thank you for taking the time to express your thoughts. We apologize if our banquet facility did not meet your standards. Our dance floor is connected with screws and we were unaware that it came apart, everyone must have been dancing and having a good time! Our bar packages include several different options and at times there are items that... More

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 15, 2014

I don't think I have ever stayed in a hotel this bad! I was almost denied a room b/c they were overbooked. NOT my fault....I had a paid reservation. My room smelled like cigarettes. There were stains on the walls from heaven knows what. I barely had lukewarm water for a shower. The coffee pot in the room was disgustingly... More

Was this review helpful? Yes 1
Erica R, Director of Sales at The Avalon Hotel and Conference Center, responded to this review

Thank you for taking the time to express your thoughts and we apologize for the noise that was going on in the ballrooms, we did have two wedding receptions. I hope that you stayed in one of our renovated guest rooms. AT time our online agents overbook the hotel when we are sold out which is of course not your... More

Randolph, Massachusetts
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 14, 2014

But i am not sure how. checkin was the only good part. When we went up to the room, bed unmade. not other rooms available. called down, desk said they would take care of it. Upon arriving back at room about 10PM, fresh linen laying on dresser, WE HAD TO MAKE OUR OWN BED. Wife noticed we were out of... More

Was this review helpful? Yes 1
Erica R, Director of Sales at The Avalon Hotel and Conference Center, responded to this review

Thank your for taking the time to express your thoughts. You should never of had to make your own bed. This is something that our housekeeping staff should have completed as part of their daily responsibilities. We would have been more than willing to offer you an upgraded room or had our housekeeping staff complete the proper cleaning of your... More

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Additional Information about The Avalon Hotel and Conference Center

Address: 16 West 10th Street, Erie, PA 16501 (Formerly Hotel Pure Avalon)
Location: United States > Pennsylvania > Erie
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — The Avalon Hotel and Conference Center 2.5*
Number of rooms: 192
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Also Known As:
The Avalon Hotel Erie
Avalon Hotel Erie

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