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All 35 Erie hotels

The Avalon Hotel and Conference Center

2.5 of 5 Hotel   |   16 West 10th Street, Erie, PA 16501 (Formerly Hotel Pure Avalon)
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The Avalon Hotel and Conference Center
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35%
Ranked #30 of 35 Hotels in Erie
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262 reviews from our community

Traveler rating
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    87
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Erie, Pennsylvania
Contributor
19 reviews 19 reviews
5 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

I attended a family wedding reception here at the Avalon in the last couple weeks. I had only been to the Avalon a couple times before and I remember the place being a dump back then. So I decided to attend this reception with an open mind. Note: this review is of the banquet not of the rooms, I did... More

Was this review helpful? Yes
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

I don't think I have ever stayed in a hotel this bad! I was almost denied a room b/c they were overbooked. NOT my fault....I had a paid reservation. My room smelled like cigarettes. There were stains on the walls from heaven knows what. I barely had lukewarm water for a shower. The coffee pot in the room was disgustingly... More

Was this review helpful? Yes 1
Erica R, Director of Sales at The Avalon Hotel and Conference Center, responded to this review

Thank you for taking the time to express your thoughts and we apologize for the noise that was going on in the ballrooms, we did have two wedding receptions. I hope that you stayed in one of our renovated guest rooms. AT time our online agents overbook the hotel when we are sold out which is of course not your... More

Randolph, Massachusetts
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

But i am not sure how. checkin was the only good part. When we went up to the room, bed unmade. not other rooms available. called down, desk said they would take care of it. Upon arriving back at room about 10PM, fresh linen laying on dresser, WE HAD TO MAKE OUR OWN BED. Wife noticed we were out of... More

Was this review helpful? Yes 1
Erica R, Director of Sales at The Avalon Hotel and Conference Center, responded to this review

Thank your for taking the time to express your thoughts. You should never of had to make your own bed. This is something that our housekeeping staff should have completed as part of their daily responsibilities. We would have been more than willing to offer you an upgraded room or had our housekeeping staff complete the proper cleaning of your... More

New York City, New York
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I have a paid reservation and when I arrived, they said they have no room and was overbooked. the african guy at the reception was rude and even said that they have the right to deny me even if I had a paid reservation! Unbelievable! The tub is clogged and gets flooded while you shower. light in room is busted.... More

Was this review helpful? Yes 4
Erica R, Director of Sales at The Avalon Hotel and Conference Center, responded to this review

Thank you for taking the time to express your thoughts. I am very sorry that your stay with us was not to your satisfaction. At times our on line agents overbook us which is beyond our control, but unfortunate that you had to experience this. All rooms are complete and cleaned at the time of check-in. If we have guests... More

Pittsburgh, PA
Top Contributor
83 reviews 83 reviews
66 hotel reviews
64 helpful votes 64 helpful votes
3 of 5 stars Reviewed 3 weeks ago

After several previous visits to Erie and bypassing this hotel as a result of the reviews, after some more recent mixed reviews (with some positive instead of all negative) as well as an option of a superior (i.e. more renovated) room, wanting to stay downtown, I took a chance on it last year and had a reasonably good experience so... More

Was this review helpful? Yes
Erica R, Director of Sales at The Avalon Hotel and Conference Center, responded to this review

First and foremost, we would like to thank you for your continued support of the Avalon. As renovations have been started we have not fully completed them and have hopes to do so in the future. We must have been thinking the same thing, as we have just been discussing to change the floors in the elevators. It is true... More

Columbus, Ohio, United States
1 review
1 of 5 stars Reviewed 3 weeks ago

I would not rent a room from this hotel if you paid me. We had reservations for 8/9 and 8/10/14. When we got there, our reservation had been lost. They were fully booked until I got louder at the front desk. They gave us a "Deluxe Room." When we got to the room, there was fecal matter in the toilet,... More

Was this review helpful? Yes
Erica R, Director of Sales at The Avalon Hotel and Conference Center, responded to this review

Hello Nancy, We apologize for you discomfort during your stay with us. Our housekeeping staff really have fell short this time and we will be looking into this internally. Please contact us directly so we can discuss this matter further 459-2220 Ext 100 More

1 review
3 of 5 stars Reviewed 4 weeks ago

I am staying at their handicapped room for 2 months now, and really liked it. The second floor is so quiet, and the room has a balcony.They come to clean the room once every week. Also the staff are nice and helpful .. Norma, Mansi, Kathy .. everyone Would recommend it for the students who are looking for an acceptable... More

Was this review helpful? Yes
Erica R, Director of Sales at The Avalon Hotel and Conference Center, responded to this review

Thank you for your kind words Hiba! It is nice to hear that you are enjoying your stay with us while attending Gannon. The second floor is usually quiet and we hope you are taking advantage of our complimentary laundry services too. If you ever need assistance please do not hesitate to contact us at any time.! More

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago via mobile

This hotel has been filthy....The window in our room has green moss growing in the track....we opened the window and there is no screen...it also opens all the way. A child or adult could fall right out...we had to go to the front desk to get ice as not one ice machine on any floor works or is missing..the lobby,... More

Was this review helpful? Yes 1
Erica R, Director of Sales at The Avalon Hotel and Conference Center, responded to this review

Thank you for your feedback Peggy, it seems as though we have had a large issue with the window that we are unaware of. This will be taken care of immediately as well as the open access of the window. We apologize for any inconvenience this may have caused you and will use your feedback as a tool to guide... More

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

My family recently stayed one night at the Avalon over Labor Day weekend. I was late in booking a room & took a gamble on the Avalon. It didn't pay off. We were in one of the renovated rooms. Here are the highlights: 1. Out of practice snuggling? Two queen beds here = two full beds, so you're set! 2.... More

Was this review helpful? Yes 1
Erica R, Director of Sales at The Avalon Hotel and Conference Center, responded to this review

Thank your for taking the time to review the Avalon. I apologize that you did not get to park in our complimentary garage and hope that our front desk agents made you aware of our overflow lots. I will be sure to have our maintenance crew check the shower heads to ensure proper plumbing. Our lighting in the bathrooms are... More

Toronto, Canada
Contributor
11 reviews 11 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Recently spent a few nights here and by the third night I contemplated sleeping in my car. This hotel is in desperate need of a full renovation from top to bottom. 1) Furniture is all battered and worn and dirty. 2) Bathroom filthy. Towels don't even dry your body. 3) The air conditioner technically works as it does turn on,... More

Was this review helpful? Yes 1
Erica R, Director of Sales at The Avalon Hotel and Conference Center, responded to this review

It seems as if your stay was not as pleasant as expected. I want to thank you for addressing your concerns and I am glad that you moved into a superior guest room which have been renovated. Our standard rooms have not yet received renovations but we are anticipating in the future. The downtown location is great for night life... More

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Additional Information about The Avalon Hotel and Conference Center

Address: 16 West 10th Street, Erie, PA 16501 (Formerly Hotel Pure Avalon)
Location: United States > Pennsylvania > Erie
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — The Avalon Hotel and Conference Center 2.5*
Number of rooms: 192
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Also Known As:
The Avalon Hotel Erie
Avalon Hotel Erie

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