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SpringHill Suites Erie

#3 of 36 Hotels in Erie
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2087 Interchange Road, Erie, PA 16509
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SpringHill Suites Erie
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434 Reviews from our TripAdvisor Community

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Westerville, Ohio
Level Contributor
76 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed yesterday NEW

Stayed here many times but this week was one of the best. Lots of snow but they had cleared the parking lot and entrance perfectly even at 6 am. Front staff was very kind and caring. Quick to get in the door and to the room. Rooms clean and quiet. Great nights sleep.

Helpful?
Thank Kathy B
Baltimore, Maryland
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Our family needed to make plans at the last minute here to attend the funeral of a beloved uncle. The sales manager, Melissa, couldn't have been more attentive and sensitive to our needs. She booked seven rooms with me over the phone, meeting each family member's specific room requirements, in less than 5 minutes. As several family members were travelling... More 

Helpful?
Thank Alan G
Christopher A, General Manager at SpringHill Suites Erie, responded to this review

Thank you so much for sharing your experience Alan G, it was definitely a heart touching review. I think the most important take away for me in reading your review was: It takes a team and for that I am truly grateful. Thank you for taking the time to mention Melissa, Nancy and Samantha for the great service they provided... More 

Falconer, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

We just stayed this last weekend. The staff was very kind and helpful. We had everything we needed, and was given what we did not have. The wine was wonderful. The only complaint was the position of the jets in the jacuzzi. We will be getting the couples package again in the future.

Helpful?
1 Thank nelsonta
Christopher A, General Manager at SpringHill Suites Erie, responded to this review

Hi Nelsonta and thanks for sharing your Romance Package (Relax, Rejuvenate & UnWINEd) Package experience. Unfortunately we can't move the location of the jets in the jacuzzi but if I could I most certainly would but hopefully you enjoyed the use of the 6 jets in the tub. Additionally, we are very excited to announce we're in a transition mode... More 

Perry, Ohio
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We stayed here on a Saturday evening. Samantha at the front desk was very friendly and pleasant. She even left a "thank you for staying here" note with our express check out receipt under our door. I asked for a pizza suggestion and she offered a nice local place that delivered. The room was very clean, the beds were comfortable,... More 

Helpful?
1 Thank Annamarie W
Christopher A, General Manager at SpringHill Suites Erie, responded to this review

Well hello there Annamarie and thanks for being our newest SpringHillian Fan! I just know after our Erie travelers read your review they won't have any doubt of where to stay, after all we are the SUITEST hotel in Erie:) It was so nice hearing how you enjoyed Samantha and her amazing service. She's a regular hotel celebrity on TripAdvisor... More 

NIAGARA ON THE LAKE
Level Contributor
195 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
5 of 5 stars Reviewed 2 weeks ago

First time stay at a Springhill Suites Hotel, although we stay frequently at other Marriott properties. This seems to be the best overall price performer. You actually get a nice suite, a great location, breakfast included, friendly staff and other amenities for less than $100./night. Today, that is a bargain. In future, I will look for Springhill Suites before some... More 

Helpful?
1 Thank TOM V
Christopher A, General Manager at SpringHill Suites Erie, responded to this review

Yay! Welcome to the SpringHill Suites Family and thank you for such a wonderful recommendation. We get called a lot of things but we will take "overall price performer" any day of the week, so thank you very much for sharing your experience with our future SpringHill To-Be Guests Tom. While I can't promise amazing deals like you got, but... More 

Malta, New York
2 reviews
4 of 5 stars Reviewed 2 weeks ago

Clean, updated rooms and all new fitness equipment make this my choice when traveling to Erie. Conveniently located to numerous restaurants within walking distance from the hotel. I've stayed at all major hotels in the area but now only stay at the Springhill Suites.

Helpful?
Thank Bill H
Christopher A, General Manager at SpringHill Suites Erie, responded to this review

Bill- You are just too kind and you must have been speaking about yourself with that intro line, "Always Great...Always" because it's clearly our great guests who keep us on our toes. Thanks for mentioning our newly renovated rooms and NEW FITNESS CENTER Equipment! It just arrived 2 weeks ago and we're pretty excited for our amazing guests to use... More 

Whitby, Canada
Level Contributor
5 reviews
4 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

My wife and I visited for two nights last week-end on pleasure. Our sign-in experience was smooth, efficient and friendly. I had completed an on-line check-in prior to arrival which only helped to make it fast. I was not happy with the layout of the Jacuzzi suite and was given a different style of room with no trouble whatsoever-the desk... More 

Helpful?
Thank Stephen R
Christopher A, General Manager at SpringHill Suites Erie, responded to this review

Hi Stephen and thanks for sharing your experience with our future guests. I'm very sorry that you didn't enjoy the layout of your Jacuzzi Suite. This is completely understandable as our Suite layout is vastly different than most hotels. However it sounds like Samantha took excellent care of you in providing you with a King Suite of which you were... More 

TORONTO
Level Contributor
29 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed January 4, 2016 via mobile

Stay for one night at this location and here are some comments: PROS 1. Good location off highway and near shopping and restaurants 2. Clean, well managed hotel 3. Excellent customer service 4. Well priced 5. Includes breakfast CONS/Other 1. Agree with other comments about patrons coming down in the morning...pyjamas and "just got of bed" look - please present... More 

Helpful?
Thank ARGOMAN
Christopher A, General Manager at SpringHill Suites Erie, responded to this review

Thanks for sharing your clear and concise review ARGOMAN. I know our team and future guests alike will benefit from reading your shared experience so thank you. I'm happy to hear you enjoyed our location and found our team to be friendly and most accommodating. We're always trying as a team to learn and grow and improve upon the skills... More 

Delaware, Ohio
Level Contributor
71 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
5 of 5 stars Reviewed December 31, 2015

I've stayed at most properties in Erie at this point and this was our second visit to this property. I found the stay to be quite pleasant through the process of check in through check out. Front desk staff was very nice and smiled and were very helpful. I wish I could remember their names but they greeted us with... More 

Helpful?
2 Thank Jake427
Christopher A, General Manager at SpringHill Suites Erie, responded to this review

Welcome to the framily Jake427! (Yes that's the combination of friends & family) While your review was amazing and very detailed...the best parts where that you have stayed in most Erie hotels and we will see you for a 3rd time---that means EVERYTHING! You hit the nail on the head, our location, proximity to the mall and yes The Rewards... More 

Ontario, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 31, 2015

Had a great stay at the Springhill Suites in Erie, Dec 27-29. Room was great, super clean and spacious. The only issue I have is with my fellow guests. Why do you think it's ok to roll out of bed and stumble down for breakfast in your pyjamas without washing your face or brushing your hair??? You are not at... More 

Helpful?
1 Thank Orange2419
Christopher A, General Manager at SpringHill Suites Erie, responded to this review

Happy New Year Orange2419! I was so happy to hear you enjoyed your stay with us just after Christmas. #clean is our 2016 hashtag of the year so thanks for taking notice and for letting our future guests know. While I can't speak for the things our guests do or how they come to breakfast...one thing comes to mind, at... More 

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